I have come up to Ashland for school, pretty much packed as much as I could to live for a month,…read morebut I realized that I forgot my sunglasses and it is really bright up here!!! LOL! So after a couple of days of bright sunlight, I needed some shades and was glad there was a Sunglass Hut in the mall in Medford. When I first walked by, there were a number of customers inside, and it's a small shop, so I came back after walking around the mall. Lots of designer labels, but my only go to are Ray Bans because they never go out of style. Claire said hello to me, and let me look at the different frames. Found a pair with polarized lens, and was set...class Wayfarers. Claire was friendly, in fact the whole staff is friendly, which is why I came up here. Oh I also needed an eyeglass strap for my prescriptions, and they had a purple one...score! Great shop to come to for you sunglass needs. It was great to drive back without the sun glaring down on me!

BEST customer service I have ever received in retail! I went in after having a pair of Ray Bans for…read more4 years that had been bent flat to hell from my kid sitting on them. Thank god they were able to fix them and they fit better than before. I went back a month later to get 2 pair of Ray Bans for Birthday gifts. I bought myself 1 pair of Aviators and within 2 weeks I kicked my purse over and they fell to the floor and scratched right in the line of sight. I brought them back to see if there was any repair that could be done. I spoke to Jerrie the manager and she went above and beyond to make me a very happy customer. I highly recommend them if you like quality eyewear and superb service!

This is my first review of Eyecare Associates after having seen all three doctors and some of the…read morestaff from past visits as well as a recent visit. All three of the doctors (Dr. Mitchell , Dr. Johnston, and Dr. Hanson) have demonstrated the kind of professionalism, experience, courtesy/respect, compassion, and willingness to listen/answer any questions/concerns that I may have had. The staff at Eyecare Associates can be described as nothing less than exemplary as well. I only wish that I knew, or was able to remember all of their names. Special "Thank You" to : ~Tiffani in Optical for being so personable, helpful and patient with me while helping select glasses and frames. ~Teri (I hope that I got the spelling correct) for her persistence in returning my phone call regarding my insurance. ~ The ladies at the front desk and the other staff members for their help during my visit. I Thank All of You!

MUST READ... A complete waste of time…read more We ordered NEW LENSES and frames. Somehow, one of their fine PROFESSIONALS forgot to order the NEW LENSES. So, we sat in their waiting area for one hour and thirty minutes anticipating getting the NEW LENSES and frames. To find out... OOOOPS, nobody ordered the NEW LENSES. Three to four weeks without glasses, and now we have to wait longer due to some idiot not doing their job right the first time. So I am sending Eyecare Associates of Southern Oregon TWO GIANT SIZED MIDDLE FINGERS. Here are the scratched lenses that were supposed to be replaced. This place is beyond pathetic

Always super knowledgeable.... Kristina and Michelle have been in the industry for over 25 years!…read more Great problem solving as well as great customer service and best selection of eclectic eyewear in Southern Oregon!

I recently went into Lassman's looking for new glasses. Michelle was beyond helpful. It was…read moreobvious that she has been doing this for a long time. She was able to point out why some frames were better than others with my face shape and coloring. I highly recommend this business!

I have been going there for at least 10 years and have always had a positive experience. My…read moreinsurance is good but a pain to deal with and each staff member I have had has been very patient and helpful. I also love the Dr's office in the same building even tho they don't take my insurance

Walked in, it was busy. Not a big deal. We picked glasses on our own. A sales person came over…read more We went to her desk, she informed us of HER choices. Ran back to check if they had the prescription, while she was gone I had a minute to think (she was pushy didn't give us a second to think) I told her we did not need want she suggested. She got up very rude, rolled her eyes and went to change HER options. Not ours, her commission options. No special prescription very basic. Never once was I told I was paying for a warranty which is $30 extra. I only noticed when I got home. I'm disgusted by the service. The employee was like a used car salesman. Rude, did not help us finding the frames just worried about HER commission. Disgusting. Will never return. I'm sure that won't matter but I hope this review deters others

Walked in and out with frames the same day! Rashelle made my…read moreexperience great! Not only was I able to call and walk in the same day, I was able to bring my infant to the appointment as well. Love this for stay at home parents. The exam was thorough and simple. The deals were also pretty great and I had many attractive frames to choose from. I plan on returning and sending my partner here as well. I extra appreciate the patience and positive feedback.

I had an exceptional experience at the store. I received a free eye exam and my new glasses all…read morewithin an hour. The fact they made the glasses right there in the shop really impressed me; they are lighter, feel much better, and are clearly well-made. I will definitely keep coming back here for my optometry needs and highly recommend them to anyone who needs eye care services. A big thank you to the fantastic team, including the manager, Veronica, for the great service. P.S. this happened to be late afternoon on a Saturday and I live two and a half hours away so for them to handle my last minute needs... Amazing!

My wife broke a prong off of her wedding ring and lost one of the guard diamonds. Based on the…read morereviews we selected this store which does repairs in house. I know diamonds, so I brought them a new guard diamond to install which was higher quality than the original. The pricing was very fair and the turn around time was quicker than promised. I inspected the setting and the quality of the repair is better than the original. I would recommend this company for any repairs of your fine jewelry without hesitation.

Lucy, the manager, is so personable and professional. She made it easy for me to look as a first…read moretime visitor and comfortable enough to want to return.

My 97 yr old Mom fell and bent the frames on her glasses, she got her glasses from Visionworks at…read morethe mall. I brought them in to see if they could straighten them for her so I could take them to her at the hospital. I was worried if I tried I might break the frame because they are so thin. Raylee was working and she explained that she would try but if they broke I would need to order a new frame. I was so worried because my Mom can only see out of one eye now and Visionworks had put a special lens in these glasses because she's color blind in the good eye. She needs them to see at all. Raylee took her time and was able to straighten them and she also put new nose pads on them. When she gave the repaired glasses back to me in a new case I started to cry. She stepped out from behind the counter and gave me a hug. Thank you for caring...you have no idea how much I needed something to go right and you made sure that happened!

The eye exam was the best I have had ever and I have been wearing glasses forever…read more The receptionist was so friendly answering my questions . The optometrist assistant was so nice as well as the optometrist. I need to go back and pick out my glasses, I didn't because there many people picking out glasses and not enough people to help since that is a process in itself.

Personnel at this vision center are outstanding. Cassandra fixed my prescription sunglasses (which…read moremy friend SAT on!) for free and was happy to do it :) Thank you Cassandra!

if you like seeing a self checkout shutdown at 10 o'clock while a line of people waiting at one…read moreregister while 6 other employees do nothing this is your Walmart. And not just that the self checkout wasn't supposed to be closed until 10 and it was 10 till and I was rudely was told, get out of my line. I was happy about the self checkouts being put into this Walmart but its sad that there never used I always go to this Walmart and end up waiting for about 20 minutes to get one or two things. Lame!

My husband and I really appreciated the thoroughness and quality of care that this office extended…read more We highly recommend them and will definitely keep them for our future eye care needs.

Dr. Taylor Oberly bought Dr. Kantor's eyecare business from him. As a result, I went to Dr. Oberly…read morefor my new yearly eye test and glasses. He was VERY happy to see me, told me I needed new glasses, that my insurance was good, and then walked me into his glasses room. The woman in the glasses room "helped me" find my glasses, the usual progressives, the usual sunglasses, non-scratch. Imagine my surprise when the total cost was over $1000! Thank GOD for Insurance, right? Well, we send the glasses off, and then find out, that my insurance had frigging lapsed just the month before. My glasses weren't covered, my visit was not covered, and I got $50.00 from the insurance company for going to a company that was NO LONGER COVERED. And their response? Oops? So I was stuck with a pair of WAY overpriced, really crappy glasses.

Bridgette is the most unprofessional technician/customer service rep ever. She does not work well…read morewith customers. There was no welcoming greeting of any kind. She's very harsh and rude. She seemed very agitated towards me as a customer when I merely asked questions about the company policies. She gets extremely defensive when asked why she was so harsh. Then requested she have someone else help me as a customer. Fawn was delightful. In fact everyone else was a delight who works here. However, having someone like Bridgette as a technician/customer service rep working for this company is a bad decision. It makes the company look very unprofessional and rude. This is not how I expected my eye appointment to go. In fact the next customer that was called into get their exam done, Bridgette greeted her with a smile. This tells me she's that much more unprofessional. Every customer deserves to be treated with kindness and feel welcome. Especially one that asked questions about company policies. Very disappointed to say the least. Choose better technicians for your company.

First off- the staff were nice and polite. I honestly think they try to help and hopefully our…read moreexperience is not the norm. But, after trying to get new contacts for my son for over 5 months, I don't think we will be back. There was always some sort of issue, error, mistake, etc that had us coming back every few weeks just to get the right samples for him to try. Nearly 6 months after his initial exam we finally were able to get exactly what their doctor said he needed and moved forward on getting his order for the year taken care of. From being put on hold for over 20 mins, to given wrong information, wrong trial contacts ordered and follow up calls on items we already picked up - our 1st experience here gave us the impression that this place is one hot mess.