I had an exceptional experience at the store. I received a free eye exam and my new glasses all within an hour. The fact they made the glasses right there in the shop really impressed me; they are lighter, feel much better, and are clearly well-made. I will definitely keep coming back here for my optometry needs and highly recommend them to anyone who needs eye care services. A big thank you to the fantastic team, including the manager, Veronica, for the great service. P.S. this happened to be late afternoon on a Saturday and I live two and a half hours away so for them to handle my last minute needs... Amazing! read more

Got text message saying my glasses were ready for pickup so went to get them, they weren't there and they had no idea where my glasses went with no solution to the problem, they were never delivered to store read more

This place is confusing and does not make sense I wouldn't waste my time. No one really took the time to help me I was confused.i just wanted some new glasses man. read more

Absolutely terrible. Dr is virtual and my rx isnt even correct. i bought 2 pair, once arrived it wasn't even the frame i chose and the other glasses arm broke before even leaving the store as they were cleaning them. Jessie is the rudest lady ever. she talks over you, is rude and very mouthy. They want to charge me for a retest even though Ive had the glasses in my hands since Feb 8 and today is March 10. I called two weeks ago telling them of this issue but now in my apt day they say i'm "out of my 30 day window" not my fault if they schedule me out that long, they knew my issue 2 weeks ago!! ordered November mind you and after all the wrong items and breakages Ive yet to have 1 working pair. Jessie shouldnt be in customer service. highly NO Recommend. Go anywhere else!!! Then says maybe not use a telehealth dr next time- bitch it's YOUR doctor! maybe hire a competent dr not someone who can't even get dressed and come into a drs office. Has to sit at home by a computer went in and saw Veronica. she was amazing and retested me, and the RX wasn't even close to the first one. Veronica is very polite and helpful. She is the only reason to go to be honest avoid Jessie at all cost. she shouldn't be in customer service. read more

Ry from Stanton Optical in Medford is the absolute sweetest and made sure my experience was comfortable and seamless. She answered any questions about my exam with a smile and made sure I was happy with my final purchase of contacts. Thanks Ry! I will definitely be returning to Stanton Optical for my future eye exams. read more

Uncomfortable amount of up-charges, the staff were quick to assume we were angry simply for asking how much money it was actually going to cost. We were told $50 on the phone, and only after getting here were we informed that the cost was actually OVER DOUBLE what we were told. Solid deal all things considered, but this place REALLY needs some more honest marketing, and a fresh round of customer service training read more

Last year I had a great experience with Stanton Optical but this year they were having a difficult time trying to get my order through so I canceled my order and qent somewhere else. read more

Veronica, and Melissa and Paul were very helpful, made the process super easy and fun. Medford, Oregon location

At this point, Stanton Optical has not made any effort to correct or address my complaint.

I expect better when spending several hundred dollars. The online service is absolutely pitiful. Went from being quoted two weeks for production to now being told on the phone today that it will probably be an additional two weeks because the company which produces glasses can't find glasses, yet post on their order status that it is due to'unforeseen shipping delays.' So not only can they not produce what they promised in the quoted amount of time but they lie as to the reason for their incompetence. Won't be using their services again and I hope others will be weary as well read more

After years of wanting them and not getting them I was finally able to order prescription lenses for my sunglasses. Unfortunately the lab was unable to make lenses that fit my frames after multiple attempts. The ladies at the store went above and beyond to make sure I was taken care of. Just because production couldn't get them right they never stopped taking ownership of my experience! Will absolutely work with them moving forward read more

Stanton Optical - Eyewear & Opticians Near Me - Medford, Oregon

Legally deaf Caucasian male paired with a remote India tech for eye exam? Huh? Had to ask the gal there at the store to act as interpreter because the technician refused to be of any assistance. Afterwards, when asked which contacts I wanted, I informed her, the Caucasion gal who'd helped me earlier, I was looking at the Air Optix Night and Day Aqua or the Acuvue Oasys with Hydraclear Plus. She insisted that no one makes extended wear contacts and you must take them out daily. Despite trying to inform her she was wrong and there's a dozen companies that do make extended wear, she was adamant in her naivety. I kindly asked for my prescription, paid, and left. Won't be going there again and not even sure they have my prescription right at this point either. read more

Most the girls that work their are awesome and super friendly. However the one girl Melissa (not the short smaller one she's awesome) is SO rude and abrasive!!!! I've never seen someone talk to customers the way this lady did and then go on the side area and talk about the customer LOUDLY to the other customers. she was even rude to her co workers while I was there. I dont know how she has a job working with ANYONE. I had to go in 3 times and all 3 times she was so rude!!!!! I would NEVER go back if it wasn't for the other girls in there I just avoid her as much as possible. read more

Perfect example of how sloppy these people are: they initially responded to my review with "Hello Theo". Who is Theo? Just a canned reply. I reported them to my credit card company as fraudulent and got my money back. read more

Waste of two hours for them to say they couldn't reach 20/25 vision and their supply of glasses are older, outdated styles. Ugh. Walked out of the store with nothing. read more

In 20 years of going to eye exams, this was by far my worst experience. The eye exam is done remotely from someone overseas, and took twice as a long as any other exam I've ever taken. Even if you tried to call this location, it directs you to an overseas call center and you have to ask to talk to someone in the store. Even beyond the exam being terrible, no other aspect of coming here was enjoyable. No one ever contacted me to let me know my trial contacts had arrived. When I called and came in, I was not told I needed to "finish my exam" with the trials. So I had to come back. When I asked for my prescription, they had to contact their overseas doctor first. So I would have to come back a 4th time, but they would let me know when it was available. A weeks later and still no one had called me. So I had to follow up again. When I called, I was put on hold while they "searched" for my prescription, and then eventually hung up on. In my 4th trip in store I finally received my prescription. Twice the computers weren't even working when I was in there. The associates in the office just seemed like they were confused on a lot of the process. They also quoted nearly $250 for 6 months worth of contacts. Thats nearly double what I've paid in other places. I took my prescription and was able to order a years worth of contacts for $175 online. I'll never come back here again. read more

I still haven't received my refund. You said you will get back with me about how you are going to send my check to me. That conversation took place in June. This is AUGUST NOW. YOU PEOPLE ARE JUST LIARS AND I DON'T WANT ANYTHING TO DO WITH YOU. read more

I go to the Medford Oregon Stanton optical. I highly recommend them to all my family and friends and many others right when you walk in the door you were greeted both Melissa's are very kind. They are always willing to go above and beyond for all their customers. they always give the best deals. read more

Was told on the phone they take a certain insurance, just go to in and find out "nope" There's a reason this place has 2 stars . The ppl don't like this place! read more

Sent my daughter here to get her some glasses. The man assisting her was anything but professional. He literally told her these glasses make you look like a hot librarian. My daughter didn't come in to be your fantasy, so disgusted I wouldn't let her go back to pick up the glasses. read more

Is the staff at the medford Oregon location are freaking awesome a lot of help. Easy in and out. All around, good atmosphere.

Everything everybody else said. Terrible experience and no glasses. I am waiting on a refund after many calls and zero effort from the store. You will waste your money and time here. same story after more than a month wait. lenses are the wrong size. No one is responsive. Lots of time and no product or money at this point. read more

Been going here for the last 2-3 years I think? Either way they are always helpful, fast, and friendly. The deals on the glasses and exams are more than helpful when you don't have vision insurance. read more

the call center is ridiculous. I was asked to call and verify if my order was in because sometime the automated system is wrong no problem I can understand that. You can not call the store directly you have to go through the call center took 15 minutes to get through to the actual store. If you actually just call the store it would take what 1 min to find the answer. The call center can't even answer the question they have to put you on hold call the store then relay the message. It's not worth the hassle. The store it's self isn't much better. Got glasses and sunglasses the guy helping me didn't let me pick my lenses didn't ask any questions like they are supposed too. So I ended up with glasses that literally make me nauseous. Went back to see if they could be fixed manager was like oh you shouldn't have been sold these if you have motion sickness didn't you answer the questions. I was never asked. Had to wait two weeks for the first pair now have to wait another two weeks with bad glasses that make sick for another pair. On my sunglasses the guy just picked what he wanted I guess never told I could pick my lense color, darkness, polarized or not. So now I'm stuck with his choices. read more

I went in on 03/15/2020 got an exam and ordered glasses. I paid nearly $400. I was told no longer than 2 weeks. I can't see without them but figured I could make it two weeks. Then they close because of covid19. Completely closed, I contact corporate they told me they would be open April 20th. Now they say May 5th. They are ignorant and rude when you try to ask questions. Don't spend a dime with this company read more

The "free exam" is actually the insurance copay (non-refundable), which is needed to pay for the technology to rush patients through a tele-exam conducted by, in our case, someone with a thick Eastern Indian accent. The equipment to look through was dirty (blurry) before the 'local' technician was dispatched by the remote optician(?)to enter the exam room where a dry tissue was used to smear things around without asking if what she did made the exam experience any better (and more accurate). Two weeks later, the glasses arrived but the wait with only one technician was very long only to discover that the prescription was not correct. Another customer nearby said her prescription was inaccurate too. Never going back there again. read more

Ohhh my goodness what a nightmare! They put you in a room with a tv that the "doctor " comes on and tries to give you a eye exam over the computer. I'm sure he was in India, he was hard to understand and I'm not sure if he even got the prescription right! The people in the office seem to have no idea what is going on. I sat for a hour while they waited for the virtual doctor to send my prescription. I learn my lesson and will support my local optometrist offices! read more

Glass lenses were not correct size and they refused to correct THEIR mistake without charging us more. We will never come back. Go to Costco for great prices and customer service. read more

After a virtual eye test with the doctor, my lenses came out all wrong, couldn't see anything up close and have to remove my glasses to read. I rescheduled an appointment to come in on the weekend, and when I showed up they said they couldn't see me, because their "out of state" call center booked my appointment wrong, as a warranty fix rather than for new lenses, as was made explicitly clear when I made the appointment. Stanton said they couldn't fit me in at all for another week. Terrible experience, never go here, the cheap prices are not worth the hassles and time wasted trying to fix their mistakes. read more

Great frames, fast examine, affordable price, exceptional service. Walked in and the staff was helpful, knowledgeable and friendly.

abs worse company we have ever felt with, they don't stand behind their glasses but they will lie to you and tell you they do, 7 months after getting my glasses the the lens cracked because of a defect, they refused to replace them even with the extended warranty that was an extra charge. they are liars, cheats and thieves which is most likely why they can't keep employee. save yourself time and money and go somewhere else. read more

I am very disappointed in the service. First off they told me I could get my glasses in an HR and they could not so I got my lenses that I already had they only had 1pair of frames to fit my lenses that I already had I hate them and paid $100for them bc I needed them that day then I took the eye exam and got 2 more pairs they told me they would mail them to me .I got a notice in my email that my glasses was ready for pickup when I didn't receive them by the date they told me I would get them so I called and she said they never got mailed .I feel she was covering her ass when I asked why and she said bc they was waiting on my second pair to come in however I only received 1email about my glasses and it said they were ready for pick up .total cost $300plus an HR drive......I will never go back.I give them a minus 10 stars for a rating bc they failed completely read more

Unbelievable. Ripoff shit show. Hubby had online exam and ordered glasses 2/14/2020. 3 tries and they are still incorrect. This time they mailed the corrected glasses to minus one of the lenses. How does one not notice that!! Of course they got the money and he has no glasses. Constant run around and unavailable staff to correct the situation. I've read the other reviews and shallow, canned apologies that mean nothing when so many customers share the same experiences. read more

Called to schedule an appointment and they got me in the same day. They were super busy but they took great care of me and I got an amazing deal on glasses! Both of the ladies that were there were great and they stayed late to help me and another person out. I would definitely recommend Stanton Optical and Melissa (I believe that was her name) was awesome to work with. read more

All the staff are very nice and helpful but I'll never go back to this place again. The doctor does the exam through Skype video and won't sign off on my contacts rx unless I was going to buy from them that same day! Now I have to wait 2 weeks until she's in the office and I have to go back in there so she can sign off on my prescription. So I waited 2 hours for nothing! This place sucks!! read more

Don't even go here. This place is a total rip off. The eye exam is actually a person on a tv screen. No doctor in the room with you.. The frames to choose from the as horrible as their TV commercials. Manager Justin couldn't except that we did not want to come back to his store, begged me to come back and see the "real" eye doctor.. I had to put a stop payment on my credit card as soon as I got home... I do not recommend this place at all. Go to America's best, much better and a real doctor.. read more

I actually did not go in because the person on the phone lived in a different location, most likely out of state or the country and with an accent that made it a bit difficult to understand. The pricing sound very cheap which made be suspicious or at least cautious. Reading two negative reviews here, I am glad I checked here before wasting my time. The person on the phone sounded like a used-car salesman, hustling to get me to sign up for an appt. today...he must have asked me three times about getting one today while I was asking questions. He obviously gets paid for how many clients he signs up...YIKES! A very bad sign. read more

Terrible cheap exam no doctor on site bad customer service had to call and come back multiple times for contacts. I guess you get what you pay for. read more

Medford we was there this week getting glasses for myself and my husband , the via web eye exam was a little weird at first but the staff was all awesome , took care of us ,and made sure we were happy with our exams and glasses , We actually had a misunderstanding ( on our part ) and the associate Melissa called me to make sure I knew and understood , my husbands first pair the lens was cracked , when he picked them up than not even a week the frame itself broke . Second pair wait time was a little over 2 wks due to color tint etc ... although has been a hassle with back and forth to get replaced, repaired the staff was always cautious and helpful read more

This place was not very friendly, glasses were dirty, and overall not a place I would ever go back to and spend my money. During my visit I was told to place glasses on the table after trying on but as I was looking at the inventory there were fingerprints all over the "sanitized" glasses on display. What's the point of laying them on the table if you never clean them.. read more