I ordered a pair of glasses today and had a great experience from start to finish. The decor and…read moreatmosphere is sophisticated and peaceful. Mary was absolutely wonderful. Best of all, I'm thrilled with the glasses I selected.

I do not have vision benefits anymore so I called before I scheduled an appointment to ask self pay…read morepricing and was told it would be $175 including the addition of the Retina scanner for contact lens exam. This was fine for me so I went through with the appointment. When it came time to check out I was actually billed $228, when I mentioned I was quoted something much different over the phone, I was told there was nothing they could do and that they don't know who would have said that (which is weird to me considering how small the clinic is). They either need to do a better job coaching their front office staff, or they need to honor what customer has been told to avoid other unfortunate discrepancies resulting in lost clients.

I can not say enough great things about this local business. Incredibly friendly, helpful, and…read moreprofessional. They fixed my son's expensive sunglasses no problem. I can't imagine taking my business elsewhere and neither should you!

After getting my frames bent from a ball hitting my face I wasn't sure if my glasses could come…read moreback, being so crooked to fall off my face when put on. Chris was so very helpful and not only did he fix my glasses but also made good conversation with all around him. Good atmosphere in the place.

This is my first review of Eyecare Associates after having seen all three doctors and some of the…read morestaff from past visits as well as a recent visit. All three of the doctors (Dr. Mitchell , Dr. Johnston, and Dr. Hanson) have demonstrated the kind of professionalism, experience, courtesy/respect, compassion, and willingness to listen/answer any questions/concerns that I may have had. The staff at Eyecare Associates can be described as nothing less than exemplary as well. I only wish that I knew, or was able to remember all of their names. Special "Thank You" to : ~Tiffani in Optical for being so personable, helpful and patient with me while helping select glasses and frames. ~Teri (I hope that I got the spelling correct) for her persistence in returning my phone call regarding my insurance. ~ The ladies at the front desk and the other staff members for their help during my visit. I Thank All of You!

MUST READ... A complete waste of time…read more We ordered NEW LENSES and frames. Somehow, one of their fine PROFESSIONALS forgot to order the NEW LENSES. So, we sat in their waiting area for one hour and thirty minutes anticipating getting the NEW LENSES and frames. To find out... OOOOPS, nobody ordered the NEW LENSES. Three to four weeks without glasses, and now we have to wait longer due to some idiot not doing their job right the first time. So I am sending Eyecare Associates of Southern Oregon TWO GIANT SIZED MIDDLE FINGERS. Here are the scratched lenses that were supposed to be replaced. This place is beyond pathetic

PURE CLASS, and TRUE HUMANITARIAN, QUALITY CARE AND STAFF…read more I waited a few months post-op to give this review. I'm blessed to have Dr Leavitt as my eye care specialist and surgeon. The staff here also reflects the leadership at Cascade Eyecare Center, as they say "it all rolls downhill, for better of for worse", and it's definitely for the better here. I cannot recall, or know all their names, but a few- Cassandra in the eyeglass section who ordered a pair of Maui Jim sunglasses for my wife's birthday, Sara (one of Dr Leavitt's assistants), and Tiffany at the payment and scheduling window- and those whose names I don't know or cannot recall, please forgive me. I had cataract surgeries on both my eyes and the resulting restoration of quality eyesight in my case is STUNNING, and I'm ever-grateful to Dr Leavitt and his staff, including those in their surgery center. ABSOLUTELY TOP-SHELF. Point being, QUALITY, QUALITY, QUALITY. NO photos here....and your personal mileage and results may vary, but I went from just hideous vision....to not needing prescription lenses whatsoever, and only use 1.25 readers for very, very VERY small detail work or reading minuscule things. 98-99% of the time I need no help. Again, I'm grateful. Thank you Jesus, and thank you Cascade Eyecare Center.

I see that a Ronald had the same experience that I had due to a worker named Stephanie. She…read morerefused to bill my VSP insurance correctly, and as he stated, she was yelling at me a couple times over the phone. They are a VSP provider. I had the eye exam on 9/3025 and it took until 12/30/25 to actually get the glasses because of her not doing her job correctly. I have gone there about 20+years and this was not the first time she would not bill VSP correctly. I am praying for her because it's very obvious there is something not right in her life. She can destroy Cascade eye center if she doesn't stop her outrageous actions, or maybe she should not work there. It would be nice if she, or someone would at least apologize.

I came to The Eye Care Group after having a terrible experience at another vision center in…read moreLouisiana. A friend referred me, so I expected a better experience, but I was not prepared for just how much better it would be. Deserae made me feel welcome, helped get my new-patient paperwork underway, and let the rest of the team know I was ready for my appointment. Allie went above and beyond to help me find frames I truly loved. Navaeh made sure my exam went smoothly and that I left with a prescription I felt confident about. Dr. V and Mandy were friendly, knowledgeable, and laughed at my jokes, so they are A+ in my book. :) They also took the time to make sure my eyes were healthy and that none of my concerns went unaddressed. Kandice helped me choose the best lenses for my needs and made sure I was billed correctly, while also finding the best value for me. Alicia then made sure my next appointment was scheduled. I really appreciate the care, kindness, and attention to detail that went into my visit. I am very happy to have found this team.

So I went there last June 2025. I was having trouble with my right eye…read more I was told that my eyes are just imbalanced. Gave me a prescription for glasses, both reading and driving. I had the prescription glasses made only problem was no difference in my right eye vision. This year I went to another eye doctor (Rouge Eye Care) here and was told that I have a larger cataract in that eye!!! He has sent me to a surgeon. Avoid this, Dr. I spent a few hundred on the glasses!

I had an eye appointment scheduled with this office, but it was canceled after the practice decided…read moreto dismiss my entire family. The office informed us that the decision was made after my wife posted an honest review about her experience. I was never given the opportunity to be seen, and my appointment was canceled even though I had done nothing wrong. It was disappointing to have my care affected because a family member shared feedback about her own visit. Canceling an established patient's appointment under these circumstances was frustrating and forced me to start over with another provider, delaying my eye care. I believe patients should be able to leave honest reviews without worrying that they or their family members will lose access to care. Based on my experience, I cannot recommend this practice. Patients deserve to be treated fairly, even when they express concerns or criticism.

Matt, his wife, and his entire crew are truly classy individuals. There is NOT any better…read moreoptometry center in the Valley: I could run through them as I've been to many, and most have major flaws. Some have gone corporate, some don't have inventory/frame choices, some cater to women and not men only, some have horrible customer service and when you go in they make you feel like you are a burden to them. None of these things apply to Advanced: I have NEVER experienced such great care. Advanced wants to get it right for you and they will--that's their promise and they live up to it. Additionally, they are fun people to work with. I love their extremely broad choice of styles. I've also had some issues with my frames after I totally crushed them when they fell out of my bag, and they were able to fix them on the spot. They also are really great about living up to warranties and getting that sorted in a timely manner. I highly recommend these folks for a great small business in the Valley that gets it right on all levels!

Brought my husband for new glasses. And it was a great…read moreexperience Great patient service Every service and question we needed was meet. And the Optician was so helpful in every way! Got the right vision care!

It has taken me a while to write a review. This experience is a few months ago. I'm super thankful…read morefor the care and responsiveness given to my situation. I have low vision and can't work without my glasses. An afternoon before my shift began, my frames broke. I called and asked if they could fix or replace and let them know I had work that day. Within 45 minutes, I had left home, gone to Clair Horn, they gave me loaner frames and I was on my way to work. Thank you to the caring and quick staff at Clare Horn!

This office is truly exemplary! Dr. Brown and his staff are amazing. Friendly, proficient and…read morerespectful of your concerns and your time. Today I had the most extensive and thorough exam I've ever had! Dr. Brown takes his time during the exam to make sure you are comfortable, not rushed and that you understand exactly what is going on. I was shown the photographic images of my eyes as he explained what we were seeing. I have some issues with my retinas that he was able to show me where, and what was happening with them. He was reassuring to me as I had concerns from a prior diagnosis done at a large local eye center where I felt "herded" through and dismissed. This office is so kind, personal and caring. I wish I'd found them years ago! I highly recommend them!!!

My first experience with this office and I was impressed. Dr. Brown is friendly, thorough, and a…read moretrue expert. Easy to have a dialogue with about your history. I was referred by a friend and he is one of the best I have been to. Equipment is state of the art and provides complete information on your overall eye health. His staff is friendly and easy to work with.