The two front office women (dawn and the Jeanine) are so accommodating! I called looking to get in…read moresame day but not expecting them to be able to see me and to my surprise they worked me in!!!! I had surgery a couple weeks ago with a different surgeon and was having major pain everytime I blinked it felt like sand was in my eye. I had to bring my two little guys, 2yrs & 5yrs old so it was chaotic. The staff gave them both new toys to play with while I was being seen and were so kind. Then I was seen by Dr. Epstein and he was so thorough even tho he wasnt the one who had done my eyelid surgery originally. He did a quick painless procedure with post instruction on how to keep my eyelids healthy and stye free and instantly my eye felt better. I am so grateful for finding this gem! One of the staff members recommended a beautiful park in downtown Ashland and was so wonderful. Great experience. Hope I don't have to go back but recommend everyone using them. Caring, experienced, efficient and kind dream team.

Reminds me of buying a new vehicle, where they go back and forth between the front desk and the…read morebilling department to attempt a "good faith estimate" or just to provide an answer to a question. The billing department was dishonest and misleading about billing during scheduling of my appointment, arriving for my appointment and leaving after my appointment--I asked numerous times and they were deceptive. Prior to the appointment, I told the billing department my insurance would not pay for an eye exam, as I know my insurance well, and they assured me the insurance would pay for the exam but not the refraction. Two weeks after the appointment, I received a bill for the entire service. The Siskiyou Eye Center is a perfect example of what is wrong with healthcare--you are a $$$ to them. Avoid this place, especially with so many other great choices in the Rogue Valley, like Artisan Eyeworks in Ashland or Medical Eye Center in Medford--they are professional and honest about services and billing. If you suspect misconduct in billing by your healthcare provider, you may contact the Oregon Division of Financial Regulation 888-877-4894.

MUST READ... A complete waste of time…read more We ordered NEW LENSES and frames. Somehow, one of their fine PROFESSIONALS forgot to order the NEW LENSES. So, we sat in their waiting area for one hour and thirty minutes anticipating getting the NEW LENSES and frames. To find out... OOOOPS, nobody ordered the NEW LENSES. Three to four weeks without glasses, and now we have to wait longer due to some idiot not doing their job right the first time. So I am sending Eyecare Associates of Southern Oregon TWO GIANT SIZED MIDDLE FINGERS. Here are the scratched lenses that were supposed to be replaced. This place is beyond pathetic

I've been seeing Dr. Mitchell, for years now. Dr. Mitchell, does a thorough job on my eye exam. And…read morethe staff is always a joy to work with.

My husband and I really appreciated the thoroughness and quality of care that this office extended…read more We highly recommend them and will definitely keep them for our future eye care needs.

Dr. Taylor Oberly bought Dr. Kantor's eyecare business from him. As a result, I went to Dr. Oberly…read morefor my new yearly eye test and glasses. He was VERY happy to see me, told me I needed new glasses, that my insurance was good, and then walked me into his glasses room. The woman in the glasses room "helped me" find my glasses, the usual progressives, the usual sunglasses, non-scratch. Imagine my surprise when the total cost was over $1000! Thank GOD for Insurance, right? Well, we send the glasses off, and then find out, that my insurance had frigging lapsed just the month before. My glasses weren't covered, my visit was not covered, and I got $50.00 from the insurance company for going to a company that was NO LONGER COVERED. And their response? Oops? So I was stuck with a pair of WAY overpriced, really crappy glasses.

PURE CLASS, and TRUE HUMANITARIAN, QUALITY CARE AND STAFF…read more I waited a few months post-op to give this review. I'm blessed to have Dr Leavitt as my eye care specialist and surgeon. The staff here also reflects the leadership at Cascade Eyecare Center, as they say "it all rolls downhill, for better of for worse", and it's definitely for the better here. I cannot recall, or know all their names, but a few- Cassandra in the eyeglass section who ordered a pair of Maui Jim sunglasses for my wife's birthday, Sara (one of Dr Leavitt's assistants), and Tiffany at the payment and scheduling window- and those whose names I don't know or cannot recall, please forgive me. I had cataract surgeries on both my eyes and the resulting restoration of quality eyesight in my case is STUNNING, and I'm ever-grateful to Dr Leavitt and his staff, including those in their surgery center. ABSOLUTELY TOP-SHELF. Point being, QUALITY, QUALITY, QUALITY. NO photos here....and your personal mileage and results may vary, but I went from just hideous vision....so not needing prescription lenses whatsoever, and only use 1.25 readers for very, very VERY small detail work or reading minuscule things. 98-99% of the time I need no help. Again, I'm grateful. Thank you Jesus, and thank you Cascade Eyecare Center.

I see that a Ronald had the same experience that I had due to a worker named Stephanie. She…read morerefused to bill my VSP insurance correctly, and as he stated, she was yelling at me a couple times over the phone. They are a VSP provider. I had the eye exam on 9/3025 and it took until 12/30/25 to actually get the glasses because of her not doing her job correctly. I have gone there about 20+years and this was not the first time she would not bill VSP correctly. I am praying for her because it's very obvious there is something not right in her life. She can destroy Cascade eye center if she doesn't stop her outrageous actions, or maybe she should not work there. It would be nice if she, or someone would at least apologize.

I came to The Eye Care Group after having a terrible experience at another vision center in…read moreLouisiana. A friend referred me, so I expected a better experience, but I was not prepared for just how much better it would be. Deserae made me feel welcome, helped get my new-patient paperwork underway, and let the rest of the team know I was ready for my appointment. Allie went above and beyond to help me find frames I truly loved. Navaeh made sure my exam went smoothly and that I left with a prescription I felt confident about. Dr. V and Mandy were friendly, knowledgeable, and laughed at my jokes, so they are A+ in my book. :) They also took the time to make sure my eyes were healthy and that none of my concerns went unaddressed. Kandice helped me choose the best lenses for my needs and made sure I was billed correctly, while also finding the best value for me. Alicia then made sure my next appointment was scheduled. I really appreciate the care, kindness, and attention to detail that went into my visit. I am very happy to have found this team.

So I went there last June 2025. I was having trouble with my right eye…read more I was told that my eyes are just imbalanced. Gave me a prescription for glasses, both reading and driving. I had the prescription glasses made only problem was no difference in my right eye vision. This year I went to another eye doctor (Rouge Eye Care) here and was told that I have a larger cataract in that eye!!! He has sent me to a surgeon. Avoid this, Dr. I spent a few hundred on the glasses!

All from the physicians to the support staff are the nicest people I've encountered in a…read moreprofessional setting.

Wonderful care with a skilled, compassionate staff. Everyone seems to know how to accomplish every…read moreprocedure! Incredible

The doctors are great--I have absolutely no complaints about them…read more My issue is with the billing department and front office staff. I was effectively dismissed from the practice because of a $45 copay that went unpaid for more than 90 days. When I called to schedule an appointment with my eye doctor, the front desk told me that my account had been sent to collections and that they could not--or would not--schedule me. I was told I was no longer allowed to be seen by the practice. For context, I had been a cash-pay patient for more than 10 years because I did not have health insurance. During that time, I paid thousands of dollars out of pocket for treatment of uveitis, an ongoing eye condition that is causing vision loss in my right eye. When I finally obtained insurance and used it for the first time, no one informed me that I had a $45 copay. The bill went unpaid for over 90 days, and apparently that was enough to have me sent to collections and dismissed as a patient. I contacted the billing department to resolve the issue. They could not tell me which collection agency had the debt, and they would not accept my $45 payment directly. Frustrated, I left $45 cash at the front desk and left. Two months later, while still experiencing a significant flare-up of my condition, I called again to schedule an appointment. I was told I still owed money, that my account had been sent to collections, and that I had been dismissed from the practice. There was no record of the $45 cash payment I had left. I can't help but wonder whether my doctor is aware that a long-time patient with a serious eye condition was turned away over a delinquent $45 copay, that was paid.

While I have had good experiences at this location, today was another story. Check in was fine,…read moreinitial eye tests were fine, then they stick you in a room for 40+ minutes with no communication or checking in on the patient. Nope, the staff just puts you in a room, shuts the door and that's it. Good luck with your wait time. I went out to check to see if they forgot about me after almost 45 mins or what the excessive delay was and I was told that I need to be respectful. I did not raise my voice or swear. I just inquired about the delay and that this is uncomfortable and frustrating. Don't make it my issue that you cannot treat your patients in a timely manner. I will say their Manager Daniel was a pleasant surprise. He listened, was empathetic and stated that someone should be communicating when there are excessive wait times. His future is bright!

I am so extremely pleased with the expert care I receive from Dr. Adam Aufderheide and the staff at…read moreRetina Care Center. Dr. A. has a great big heart combined with tremendous expertise and experience. I have a challenging set of eyes. I began developing myopia in the third grade (and I'm 74 now). It got up to 10 1/2 dpt in one eye and 11 dpt in the other. That's a lot of myopia. In the mid-80s an ophthalmologist told me that radial keratotomy was the safest procedure I could have to correct my myopia. I think he told me what he believed to be true but, unfortunately, I ended up with possibly more scar tissue on my cornea than anyone in the world. Scar tissue impairs one's vision because when you're looking through scar tissue things are distorted. It did correct my myopia but the problem then became distorted vision due to scar tissue Arrrrgh. I worked with it because what else can you do? I developed really dark cataracts, which were corrected by Dr. Matt Oliva at Medical Eye Center. Because of other challenges with my eyes, my cataract surgery was more complex than what is typical. I got a very good result. Later I developed macula or myopial degeneration in my left eye. Dr. Oliva referred me to a retinal specialist in Medical Eye Center. I then began receiving what I would call assembly line medicine. They would switch doctors out on me, change my appointments with no warning and, ultimately, one of the technicians refused to use saline solution after I received a shot in my eye for macular degeneration. That did it! I asked friends for referrals, which is how I found my way to Dr. A. All of the referrals recommended Retina Care Center and Dr. A. Every word I was told has proven to be true. I have worked with Dr. A. for almost a year since I left Medical Eye Center because I felt I was not receiving good medical care. I certainly receive outstanding care here with Dr. A. and everyone else I've worked with. I love these folks!!!

I would like to thank Dr. Lisa Leishman and the entire Retina Care Center team for their excellent…read morecare, efficiency, and compassion in handling my husband's retinal detachment. Out of the blue last year he suffered a macula-off retinal detachment because of a tear on the far outer edge of his eye. He had never experienced any vision problems prior to this, so when he started to see extra floaters in his right eye he thought perhaps it was stress-related. About a week later his vision started to get blurry and he was seeing a dark curtain coming in from the corner of his vision. We went to our optometrist who literally immediately sent us to Retina Care Center. It was late afternoon on a Friday (of course!) but the team stayed to receive my husband's case. Both Dr. Leishman and Dr. AufderHeide examined his eye and finally found a tear on the far outer edge. Vitrectomy surgery was scheduled for the following morning and was performed by Dr. Leishman. It was completely unexpected and a scary time for both of us, but the whole RCC team was just so helpful, professional, and positive throughout. His recovery required being face-down for many weeks, and Dr. Leishman made herself available by phone at all hours to answer questions and guide us through all the uncertainty during that time. It turned out my husband needed a second surgery two months after the first one, so our lives were upended for a good six months... but the RCC team is such a well-oiled machine that everything was handled so smoothly with both surgeries at Ashland Hospital and then all the way through what seem like endless follow-up appointments as they kept very close tabs on the healing process. It has been one year since the second surgery and thankfully his eye is holding up well. He now has a much stronger prescription for his glasses, and still sees a few persistent "pepper" floaters, but otherwise he is seeing just fine. We feel SO fortunate that we ended up in Dr. Leishman's care -- and "care" is the operative word, she is very kind and clearly cares about her patients and ensuring the best outcome for them. Thank you, Dr. Leishman, we are eternally grateful to you and your team!