My husband and I really appreciated the thoroughness and quality of care that this office extended…read more We highly recommend them and will definitely keep them for our future eye care needs.

Dr. Taylor Oberly bought Dr. Kantor's eyecare business from him. As a result, I went to Dr. Oberly…read morefor my new yearly eye test and glasses. He was VERY happy to see me, told me I needed new glasses, that my insurance was good, and then walked me into his glasses room. The woman in the glasses room "helped me" find my glasses, the usual progressives, the usual sunglasses, non-scratch. Imagine my surprise when the total cost was over $1000! Thank GOD for Insurance, right? Well, we send the glasses off, and then find out, that my insurance had frigging lapsed just the month before. My glasses weren't covered, my visit was not covered, and I got $50.00 from the insurance company for going to a company that was NO LONGER COVERED. And their response? Oops? So I was stuck with a pair of WAY overpriced, really crappy glasses.

The doctors are great--I have absolutely no complaints about them…read more My issue is with the billing department and front office staff. I was effectively dismissed from the practice because of a $45 copay that went unpaid for more than 90 days. When I called to schedule an appointment with my eye doctor, the front desk told me that my account had been sent to collections and that they could not--or would not--schedule me. I was told I was no longer allowed to be seen by the practice. For context, I had been a cash-pay patient for more than 10 years because I did not have health insurance. During that time, I paid thousands of dollars out of pocket for treatment of uveitis, an ongoing eye condition that is causing vision loss in my right eye. When I finally obtained insurance and used it for the first time, no one informed me that I had a $45 copay. The bill went unpaid for over 90 days, and apparently that was enough to have me sent to collections and dismissed as a patient. I contacted the billing department to resolve the issue. They could not tell me which collection agency had the debt, and they would not accept my $45 payment directly. Frustrated, I left $45 cash at the front desk and left. Two months later, while still experiencing a significant flare-up of my condition, I called again to schedule an appointment. I was told I still owed money, that my account had been sent to collections, and that I had been dismissed from the practice. There was no record of the $45 cash payment I had left. I can't help but wonder whether my doctor is aware that a long-time patient with a serious eye condition was turned away over a delinquent $45 copay, that was paid.

While I have had good experiences at this location, today was another story. Check in was fine,…read moreinitial eye tests were fine, then they stick you in a room for 40+ minutes with no communication or checking in on the patient. Nope, the staff just puts you in a room, shuts the door and that's it. Good luck with your wait time. I went out to check to see if they forgot about me after almost 45 mins or what the excessive delay was and I was told that I need to be respectful. I did not raise my voice or swear. I just inquired about the delay and that this is uncomfortable and frustrating. Don't make it my issue that you cannot treat your patients in a timely manner. I will say their Manager Daniel was a pleasant surprise. He listened, was empathetic and stated that someone should be communicating when there are excessive wait times. His future is bright!

PURE CLASS, and TRUE HUMANITARIAN, QUALITY CARE AND STAFF…read more I waited a few months post-op to give this review. I'm blessed to have Dr Leavitt as my eye care specialist and surgeon. The staff here also reflects the leadership at Cascade Eyecare Center, as they say "it all rolls downhill, for better of for worse", and it's definitely for the better here. I cannot recall, or know all their names, but a few- Cassandra in the eyeglass section who ordered a pair of Maui Jim sunglasses for my wife's birthday, Sara (one of Dr Leavitt's assistants), and Tiffany at the payment and scheduling window- and those whose names I don't know or cannot recall, please forgive me. I had cataract surgeries on both my eyes and the resulting restoration of quality eyesight in my case is STUNNING, and I'm ever-grateful to Dr Leavitt and his staff, including those in their surgery center. ABSOLUTELY TOP-SHELF. Point being, QUALITY, QUALITY, QUALITY. NO photos here....and your personal mileage and results may vary, but I went from just hideous vision....so not needing prescription lenses whatsoever, and only use 1.25 readers for very, very VERY small detail work or reading minuscule things. 98-99% of the time I need no help. Again, I'm grateful. Thank you Jesus, and thank you Cascade Eyecare Center.

I see that a Ronald had the same experience that I had due to a worker named Stephanie. She…read morerefused to bill my VSP insurance correctly, and as he stated, she was yelling at me a couple times over the phone. They are a VSP provider. I had the eye exam on 9/3025 and it took until 12/30/25 to actually get the glasses because of her not doing her job correctly. I have gone there about 20+years and this was not the first time she would not bill VSP correctly. I am praying for her because it's very obvious there is something not right in her life. She can destroy Cascade eye center if she doesn't stop her outrageous actions, or maybe she should not work there. It would be nice if she, or someone would at least apologize.

Excellent service! Dr. Hoyt and his staff make the whole experience enjoyable, without the rushed…read morepatient mill feel you get with most medical experiences. Not a fan of Ashland, it is located well away from the busy area in the quiet part so I do not mind. The office was well done to fit in the area also.

I ordered a pair of glasses today and had a great experience from start to finish. The decor and…read moreatmosphere is sophisticated and peaceful. Mary was absolutely wonderful. Best of all, I'm thrilled with the glasses I selected.

There are numerous optometry offices in Grants Pass and I have tried two others. The wait time was…read morepretty excruciating at the other two that I tried. Also, the optometrists seemed very rushed and just didn't have a great bedside manner. I was astounded by the quality of service at Central Eyes Optometry. I have been twice and on both occasions with two different opticians I've had the best experience. Brenna and Chelsea are the bomb, they really go above and beyond. The doctor I worked with was also phenomenal.

They tested my eyes, got the prescription wrong ( I found out later) . Ordered two glasses from…read moreanother eye center. Both glasses were blurry. Went to another eye center and they retested me and the prescription was way different. Had glasses remade and they worked perfect . Went to the central eye office and let them know . They gave me excuses and said it was my fault. Won't be going back.

Wow! What a great experience I had here. Dr. Danielson is truly a pro: this is not your "turn and…read moreburn" kind of place. She takes her time, explains everything, and gives a top-notch experience to help ensure you have an accurate read on what you need. Her front of house member has been there 24+ years, and they are an incredible duo. I'm impressed and won't go anywhere else after this experience. Well done and keep up the local vibe--it's night and day difference from what I've experienced in the past at some other places.

I did go to my appointment and had a great experience…read more Reception was very friendly and helpful as well as the person who gave me my eye exam. New glasses were in within 10 days and fit perfectly! Will be back for again next year.

Always super knowledgeable.... Kristina and Michelle have been in the industry for over 25 years!…read more Great problem solving as well as great customer service and best selection of eclectic eyewear in Southern Oregon!

I recently went into Lassman's looking for new glasses. Michelle was beyond helpful. It was…read moreobvious that she has been doing this for a long time. She was able to point out why some frames were better than others with my face shape and coloring. I highly recommend this business!

Needed my eyes checked for new glass's and was referred to Dr Tessa Johnston. Not only are the…read moreoffice staff friend, this doctor took time with me, to answer questions and to explain the findings all in laymen terms. Excellent experience... I now know where my future eye exams will be with!