Customer service of any pharmacy I have been to in recent years . Thank you for your experienceread more

My wife has a compression fracture on her vertabrae. Her physician ordered pain pills for her. We…read morereceived a text that the pickup was ready. When we arrived we were told that we must but another product in order to get her pain pills. We had to agree to that outrageous demand in order to get her pills. I paid $20 dollars for stool softner, that she does not use or need, so she could have her pain pills. I asked the clerk if the rule was a Federal law. Said no, it was company policy. You have lost a customer! HF Chambers

Never shop here. Unfriendly even rude staff with little or no knowledge of products. Also, watch…read moreout for their return policy! They will swear they told you about, for instance, a 24 hour return policy on a walker. That was never mentioned to me until I tried to return a brand new walker because it was too tall for the patient. NO REFUND, NO EXCHANGE. I was told they could not resell the walker and it would have to go to the dump. DO NOT SHOP AT BLACK OAK HOME MEDICAL

From the owner: Durable Medical Equipment and Suppliesread more

Worst customer service, ever! I was sent to Ricks for a new…read moreCPAP, got it. This was June/ July of 2025. Therapist suggested one type of mask to try which was ok, she said I could bring it back if I didn't like it. In the mean time the mask just didn't work for me. The therapist said try this one. It was perfect. Since this time I have tried to get a replacement mask. No one at Ricks or the supplier sending replacement masks could provide me with the number. Their third party sent a whole new box with the origin and wrong Mack from the beginning. I have been to Ricks four times. I was there and spoke with one of their employees last Thursday. I'm angry. I raised my voice as I was explaining it nicely after complimenting the two up front. One if which I started talking to her last October. so-called older supervisor lady wearing the same hair style as she did in high school threatens to call the police on me. Mind me I've complimented them, I thanked them of what they were for trying to help. Is this the customer service you want? The most unprofessional so-called supervisor I've ever met.

I gravitated towards Rick's Medical Supply because I needed a wheelchair and through my insurance,…read morethe turn around seemed like a day or two before delivery. It's a lovely wheelchair rental and I feel like I definitely got a great value. However, my insurance went with another company to get me a hoyer lift and fully electric hospital bed and it was a week and a half. My mobility was decreasing at a quick rate and the pressure when onto the shoulders of my parents. I needed that equipment and I needed it now. I finally reached out to Rick's as a consumer willing to pay thousands if I needed to get that equipment today. Ebony answered my call and more. She tried to advocate me to try again with insurance and then offered that if I rented this month, then to send the docs orders to her and she would go after the insurance in my place. She also said they only had a hydraulic hoyer lift, but I could use that and they would order a fully electric one that, when it comes in, I can switch to. These are expensive machines too! She stayed late, came in on her day off, and was just overall amazing. If the rest of Rick's employs other people like that, I can only imagine that the owners and upper management must be so proud of them. I got the medical equipment today, just two days after i reached out. Thanks Rick's!

I can't say enough great thing about Expert Mobility. My…read moremother in law was on a tight budget during her injury and they helped us through her injury with the ramp and wheelchair rentals. Prices were fair but the best part is that you could tell they cared about our situation and did anything they could to help. Recommend 100 times!

Good place to get handicap necessities. Awful with repair appointments. Go somewhere else for that.read more

The tech was knowledgeable efficient and friendly and we're very happy with the serviceread more

I insisted on Highland House using this agency when ordering equipment for my Dad as they did such…read morea good job with both my needs and my patient's. I am so glad that I did as when the wrong size's and styles of equipment were requested, the ladies at the Grants Pass office faxed the physician for me and followed through to get my Dad what he needed the next day. They also are able to clearly explain what equipment was covered by insurance and why!".......Marie, RN

We have had the pleasure of working with Lincare for 4 1/2 years, siding with my mother's health…read moreissues. Everyone is always friendly, helpful, and professional no matter the issue. Special shout-outs to Clarissa, with whom I spoke on the phone and who coordinated the maintenance appt. Greg arrived and was so helpful, took care of all of our concerns. What a wonderful and caring company.

This is directed to the Lincare located in Medford, OR. Sadly, I changed my medical insurance and…read morethus, had to find a new provider for CPAP supplies and chose Lincare. All appeared good at first, then it spiraled downward rather quickly. I visited the office and got most of what I needed, and was told that the remaining order would be forthcoming. That was 3 weeks ago. I've made attempts to reach the Medford office, left messages, called the "877" number, where they tried to transfer the call to the actual Medford office, and no answer. I was told on one call that they were moving to a new location, the person answering the phone wasn't sure where that was other than "in Medford", and took a message for a rep to call me. Nothing. This is not acceptable.

These guys are awesome. Staff is helpful and knowledgeable. I work in healthcare, they have…read morebetter prices on many items than the other medical supply places. They also have a guy who is a specialist with wheelchairs.

From the owner: Quality home healthcare products and service you can trust! We offer mobility products, oxygen,…read morebathroom safety, home medical equipment and more, with the option of having it delivered right to your door. We are locally owned and operated, with a team of caring professionals who will work with you and your physician to find the best solutions for your unique situation.

I need to dispel some confusion here. During Covid, MANY…read morepeople needed respirators, the manufacturers ran short, AND NW Medical was short-staffed as many medical-related services still are. During this time a customer often had to call several times to get through, especially to a person. This has changed. People can now find respirators. I have found that when I had a problem, NW Medical was quick to COME TO MY RESIDENCE and replace what wasn't functioning. Getting parts, like hoses and other parts has become MUCH easier. Of special mention is JOYCE. When a part wouldn't arrive in time, she brought it to me when she was done working. People here go out of their way to help those of us with issues. Many customer complaints had to do with circumstances surrounding NW Medical, not the company or employees themselves.

Do not put your health in these peoples hands. They get orders wrong 90% of the time. They don't…read moreunderstand how important it is for people that use a CPAP to have the proper Supplies. If you don't have clean good working supplies you can get infections and not sleep well. This directly affects your health.

I picked up a prescription that I have been taking for years. I talked to the pharmacist about it…read moreand learned for the first time that I could make it much more effective by taking it differently. He gave me several options and had studied this particular medication. I'm so impressed and grateful!!

Alexis white is the rudest person Her inability to do her…read morejob and follow thru prevents people from getting their medications. Orders sit in her box unattended to and When confronted she gives attitude and back talk Then she says she must snail mail you paperwork went after talking to the supervisor it could've been emailed or faxed she's just lazy and doesn't wanna do her job

When I needed knee PT, this company was recommended. Don't really enjoy downtown Medford, but I…read moreeventually did it. SO glad. I replaced my tennis-elbow brace with a Bioskin. And I am headed back for an ankle brace. Knowledgeable staff. Real focus on you getting the RIGHT solution, and asking enough questions to get to that right solution. Plenty of time to walk around and try it out. The elbow brace is a year old and love it as much today as the day I bought it. Knee brace only used when I need to go hike, etc. If only they had PU service for gimpy walkers who don't want to go to Main St., Medford. [Ashland joke]

Bioskin of Ashland opened a retail store in Medford a couple of years ago. The company initially…read moremade fabric braces but since the covid-19 pandemic has added face masks. I used one of Biioskin's knee braces. It worked well and was comfortable. We bought the first face mask; theyt were good but the second generation with a nose clip is better and the third generation mask with a filter pocket is the best: fits well, full coverage and is comfortable. The staff is knowledgeable and very helpful. Products are available on line.