The technicians here are incredibly nice but I have been here several times and have had problems with the quality of their work each time. For a simple tire rotation they cross-threaded my tire bolts from using an impact drill, causing one to break when I had to change my tire for a flat. The second time I went there for a smog check. If you fail, they WILL NOT retest it for free or offer any sort of discount which is not the norm. In the short time I was waiting, I also overheard them saying that they popped another customer's tire while working on their vehicle.... sloppy service. Despite their friendliness and helpful attitude, I would not recommend. read more

I came in to get a leaky rear axle seal fixed. After glancing under my car, literally just glancing under the car without so much as taking a tire off, I was promptly given a $1,300 estimate. When I confronted them of not even looking at the parts they claimed needed to be replaced, I was assured these things will "always need to be replaced with a leaky axle seal." I had never felt so blatantly ripped off in my life. I was so offended I crumpled up the estimate right there and walked out. I waited until I was visiting my family in my hometown to get the car fixed. $300 or so later my axle seal was fixed, and nothing else needed to be replaced. Please don't go here!! Especially if you aren't car savvy, they are not trustworthy mechanics! read more

Went there to get a break check to register my salvage titled car and they told me that I needed new breaks. I was pretty sure my breaks were still okay so I went to Brian's smog to get my breaks checked afterwards without an appointment. They immediately checked my breaks as soon as I got there and told me my breaks were pretty much brand new. Franklins will lie and do anything to take your money! Never go there! read more

From my extensive experience with Franklin's, they are very thorough. They are always going to give you a full report of their findings, as is their professional obligation. Now we as customers do not have to take all their suggestions, but I for one would rather er on the side of safety, but that is my choice. I always feel very well taken care of by these folks and would trust them with all my vehicles. I especially appreciate their attention to detail and that they keep really good records on my car. As many cars that they have to deal with on a day to day basis, they still manage to make me feel like they know all the details related to work they have done on my car in the past. This is very comforting. This is also why I go back. read more

This was an excellent experience. Very professional, and affordable. I took my car to Franklin's for a smog test. It was done in 20 minutes. Fast, professional, friendly service. I recommend them as a first choice. read more

This company was excellent. I took my vehicle to diagnose a shaking around 65 mph. When I first picked my car back up from them, it shook worse than when I took it in. After bringing this to their attention, they were incredible. From then on out, the owner of the business worked with me directly. They even discounted my final price to compensate for the hassle. These guys are great and I plan on going back. read more

Franklin's must have made some changes since the last reviews, because I've always had a positive experience with them. A few months ago I stopped in to get my headlight replaced. It only took 15 minutes (there were other customers ahead of me) and $7. The guy warned me of low tread on one of my tires, which they weren't able to fix but recommended some places. Last week I took my truck in for an oil change ($39)- dropped it off the night before and was able to pick it up on my way to work the next morning. They gave me a print out of everything they worked on and what to check on between now and the next oil change. The only reason they're not getting 5 stars is because they told me one of my back marker lights was out, which I thought they should have just gone ahead and replaced since they have the part and it's only a few extra bucks. My boyfriend also brings in his truck to Franklin's and he's always happy with their work. They're always nice, friendly, fast, and informative! read more

I would NEVER use these guys again. I had a unsatisfactory experience several years ago and haven't used there services since then. I loaned a truck to a friend under the condition that they had the oil changed. I was worried when I found out he used these Bozos. The truck came back with one of the hoses on the power steering pump disengaged and the fluid drained out and destroyed the pump. Not only did they refuse to deal with it but they had a lot of attitude. read more

went in for a smog check. i didnt pass my last one so i replaced my fuel neck by myself and tried again. didnt pass. i tried to ask questions to see if i could figure it out or replace it myself and pj did not give me any information and said it was 127 dollars just to check. i can fix a car. this place RIPS GIRLS OFF. like most shops do. tryna charge me 180 dollars for spark plug change.... cahill charged me 44 dollars for spark plugs, wires, air filter and oil change. just a heads up. read more

I've been taking my car in to Franklin's for service for several years now, on the recommendation of family members who have satisfactorily gone much longer. The front desk guys are knowledgeable and helpful. The owner is often there and takes the time to explain anything I need help understanding. They keep records of all the work they've done (maybe most places do this) that they refer to whenever I take my car in, keeping track of potential concerns and giving me an idea of when I'll need to address them. I've been to other places that have done unnecessary work or tried to, but have not had that experience here. They are straightforward about what needs to be done, let me know all potential costs up-front (sometimes they overestimate a charge, but let me know why, and the ultimate charge has always been lower) and timely in doing the job. They seem to stay on top of the environmental concerns of auto maintenance, which I appreciate. I can't think of any reason to go elsewhere for ongoing maintenance and out-of-the-ordinary auto work. read more

Not sure what happened, came back 2 years later for the same service and the quote I received for the same service was almost three times more. I went to Kelley Auto in Leggett CA instead. read more

Brought our Honda Civic to have the steering wheel checked out due to squeaking and to make sure it is safe to drive. They told us it would cost $88/hr for labor and if they found something they would let us know and how much it would cost. They called to tell us they could not find anything wrong with it so it was safe to drive - if we could not live with the noise we would have to get the rack and pinion replaced but they did not recommend it as it would be very expensive. They also told us since they could not find anything, they reduced the labor price from $88 to $20. While the car was on the lift they heard a noise in one of the tires. They offered to remove the tire to find out what the problem was. It turned out to be the valve stem and a piece of metal. They also balanced the tire. This only cost $22. We were very satisfied with the level of customer service and would return. read more