This Macy's location is going downhill fast. After being at the Woodfield Mall location earlier in…read morethe same day, I felt like I was in a whole other store. Items are spaced out and it appears like inventory is low. I did not encounter any employees on sales floor. It seems like they are at their designated registers and that is about it. Person that checked me out was rude too. I don't see this location in the Promenade lasting much longer.

Horrible service. Telephone line is dead so no way to contact them directly through their location,…read moremacys.com, or the bolingbrook mall support. Customer service was of no support in getting us in contact with anyone over there and suggested I "call tomorrow" for an order that is supposed to be ready today.

I entered the store and was immediately greeted by Heather. She was warm, friendly and made you…read morewant to shop just based on her great energy, and enthusiasm for the brand. The clothing was neatly displayed in a way where I could picture myself wearing many of the items. I live close to one of their other locations 40+ miles away but I would definitely make this my primary location.

This place is more fun than Disney! Rachel amd April may this store rock! Prices are good to…read moreGreat! Clothing is TOP Quality. Love the styles!!

First time ever in the store. I see all of these red advertisements the racks of clothes so I pick…read moreout a crap load of stuff. So excited. Posting some friends oh my gosh you guys need to get here! So after all this time in this stupid store that doesn't open up until 11:00 there were like six people waiting at the door for like 30 minutes. Then I spend my time picking out the items to purchase. And then even though I was the first person in the store and I found these signs and I picked out the items that I want. I come to find out as they tell me that everything on that rack is not the price. Oh my God seriously? Then maybe they should select the items that they do not want to sell for that price and remove them. Instead of saying yeah here select items are nine bucks but you won't find them on this rack. Oh my gosh. What a freaking waste of time I will never ever be back here

i mistakingly returned items from another retailer to h&m, accidently using h&m qr/label. usps…read moreconfirmed receipt of items by an "employee" in plainville, in facility over one month ago at the exact time/date. i sent all of the tracking data to h&m customer service and hdq in sweden. h&m has closed the case after leading me on that they were helping me all this time. this was around $300 in merchandise frombuck mason that i am now out because an employee obvously kept the items upong oening the package. i have emailed hdq in sweden numerous times (no response) and contacted cs here by phone and email to no avail. they simply do not care. i will never shop h&m again, given the awful customer svc and apparent theft of others' merchandise by an employee in plainville, ind. i even offered to pay for return of product, which h&m refuses to admit they received from usps despite the tracking data. disappointed.

I love going here! I got a baja here and it smells so good! I wish the scent last longer, but the…read morescent of incense on it last roughly about a year, which is nice. Some of the things they sell are expensive, but I love it overall. It's one of my favorites places shopping, and the incense are just as cheap as 5 and below, or elsewhere. I honestly love how talkative and chill the employees are. I also like how they have dragon statues and cute mermaid statues! Overall, I wish this place was affordable, but their stuff is cute and it is great quality!

I bought 2 t-shirts from Hot Rags in Orland Park. The person I bought them for did not like them,…read moreso I tried returning them at the Bolingbrook store. The girl at the counter was like "Cant return them. This one I can give you store credit, but this one we cant do anything with." I asked why I couldn't retrn them and the girl could not give me an answer. To make things worse, she tried keeping the shirt she could not do anything with. I ain't buying t-shirts at Hot Rags no more. I hope they go outta business.

The customer service is exceptional at the Bolingbrook location. I appreciate their willingness to…read morehelp find whatever you're looking for! Very kind and friendly.

I love loft but not today. Walked in at Loft Bolingbrook…read moreonly one associates no hi/hello. I immediately told her I am returning but I want to look around. I wanted to leave my bag so I can look around but she looked in my bag and she doesn't seems happy at all she told me we don't have the skirt you may want to bring it back to Naperville( telling me in a non friendly tone like she's annoyed I am returning item) she returned the rest but I took back my skirt. It was my first time ever I had a bad experience at the loft. She awaful period don't know her name associates#6898226. We all have bad days but she's an exception. When she doing my return she was throwing the return slightly behind the cashwrap. From then on I felt like I'm not welcome. I work at in retail never treated customer that way. I hope they train her well on her attitude. Whoever she is ???? I willl go back to my home base loft . Bad experience today

Pretty similar to TJ Max and Marshals but different items. Pricing was cheaper than other discount…read morestores. Store was clean and organized. Staff was friendly!

Service was absolutely terrible. Cashiers were rude and not helpful at all. Tried to do a simple…read morereturn and when asked if something was wrong with the merchandise I explained exactly what was wrong with it and then told me I could not return it, I had to go to the original location. They refused to help or do the return in general

Rude and disruptive employee made this visit really unpleasant and treated me and other customers…read morepoorly. The store was clean and the rest of the staff were kind, but I hope management addresses this. I've shopped at Ross for 15 years, but I'll avoid this location.