as a woman, i've had way too many experiences with being judged anytime i had to take my car in for…read moreservicing. This, unfortunately, has caused me to not take care of my car as much as I should. I finally took my car in to get serviced at this take 5 location back in January, Ashton was the one who helped me and Andrew was the secondary. I have to say, Ashton was super nice and made me feel comfortable enough to get my car serviced, they both treated me well and discussed things with me in both a professional, yet kind manner. The oil change was super quick, they got me in and out as fast as they could. I will definitely be coming back to this location. Ashton, thanks for taking such great care of me as a new customer!

I visited this location today for the first time. These young men are professional, friendly and…read moreinformative. I will definitely be back!

These guys always get the job done quick and with high quality. They let you know what's going on…read morewith your car in detail and will always have a solution for it. They are great, I highly recommend!

Ricardo is very honest and extremely reliable. His prices are more than fair. He has fixed every…read morecar I've taken to him!

It was quick and worked out great. They were friendly! They also did not try to upsell me a million…read morethings, so that was nice

I've always known Valvoline Instant Oil Change as the place where you pull up, wait in your car for…read morea few minutes to get a speedy oil change, and then off you go. That's what Valvoline used to be. Now, it's nothing short of a gamble as to how long your wait will be as you sit behind what is essentially someone else's auto dealership service visit. The Valvoline wait problem is real. 45+ minute wait for a single oil change - it's inexcusable. It's easy to think this location's technicians are either incredibly slow, selling too much - or both. I really believe though that this is a situation in which Valvoline, Inc. can't get its branding and workflow right and that locations like this are at the mercy of having to sell more services for profit while in the process sacrificing the speed Valvoline promises as a brand. It makes sense: Offer an 18-point service check, find other vehicle issues, and upsell. But that's not who you've been as a brand, and continue to promote yourself to be, Valvoline. The name of your location is, "Valvoline Instant Oil Change." So you make more money with more repair services and I'm all for getting work done so I'm safe behind the wheel - but that's not why I go to Valvoline. I go there to get an oil change quickly and get out. There is no reason why I should choose Valvoline for extended service repairs like flushes given that auto dealers and other auto repair shops have stepped up their waiting areas with more comfort and amenities. In the amount of time it took yesterday to get my oil change at Valvoline sitting in my car, I could have booked online with my auto dealer and gotten multiple things fixed while relaxing comfortably in its waiting area with coffee and snacks, or working on my computer being productive with high-speed internet. I still need some other service done according to my Valvoline check but after the wait for the oil change and then the service itself, I had no interest. The guy in front of me got an oil change, new filter, and, lo and behold, there was something wrong with his gas tank knob! I hope they got as much money from him as they could while the rest of us waited and waited and waited. Michael, my service technician, acknowledged the wait, but didn't apologize for it, nor did he offer any make-good. I'm sure that's because he didn't think there was anything wrong - it was just busy. That is the problem: His job is to sell and fix no matter how long it takes. Hopefully, the Valvoline bosses above him will stop getting their wires crossed and help him do a better job of that with branding, and workflow and logistical changes. Soon - if not instantly. Also..how did an oil change in general go from $19.99 to $80 in, like, 5 minutes?

This place is the go to for auto maintenance and service. Honest folk who will give you the best…read morebang for your buck work and services. My family and I have been coming here for years and have not had any bad experiences. If they aren't able to get you in they will let you know. All around good people.

Inspection...The people there really do care and are really fast & accurate. Feels like Family…read more Been going there every year with my Toyota Camry for inspections.

I was on my way from the train station to Irving Mall, and discovered my back tire was extremely…read morelow. Mr. Jake and Quin made sure that I had my spare put on and provided excellent instructions going forward. This is a good place to stop when you're in a hurry and need help! Nice clean bathroom - adequate space to change my clothes!

In and out in less than an hour - they advised me about how previous place missed a really…read moreimportant part on my oil changes. I really appease the team here! Jacob helped with my check in and check out. Teams honest and I'll be returning. Xoxo.

Absolutely horrible! I'll start by saying that I manage many…read moreof our company cars, so I've been to many Firestone locations in various cities. I have never had an experience as bad as this one. The person I assume to be the manager, 'Dustin', is the poorest representative of a company that I could imagine. I brought a car in for 2 tire sensors and a headlight.. same headlight they fixed less than 2 months ago. I called before coming and Dustin told me they could get the sensors done in about 2 hours; that they were slow at this time. I took him at his word and showed up 20 minutes later. In dropping the car off I asked again the time to complete the job. He said it should be done in 2 to 3 hours. Though he had extended by an hour, I was still okay with this. It is now 4 1/2 hours later and I am still waiting for them to finish. He also added that a 3rd sensor didn't work. Odd, because the other 2 sensors registered just fine before coming in here. Now that I'm waiting in their store, I'm not even asking for them to fix the headlight they reported (and charged me for) fixing before. I just want to get this car and get out of here. When I asked Dustin, his only other comment to me is that I could just get my car and take it somewhere else.. really?? What a poor response for a place that should focus on customer service, right?? Dustin left around 4:30 and the Service Manager, Ashton, was left to deal with all of the messes Dustin made. I will say that Ashton was very nice and tried his best to untangle the messes made before him. He did give me his card, but there were no others available. I will add that I 100% feel that I was charged for parts that were not replaced. I will be escalating this to Firestone corporate, as well as verifying with a local Ford dealership. I think it's also important to note that in every Firestone location I've been to there are business cards out for everyone, including the manager. There are no business cards out at this location. Coincidence?? I think not!

Currently parked in front of the store, arrived at 5pm with a flat tire and a child in the vehicle…read morethe store does not close until 7pm, Outside temperature is 100 they refused to help us with a flat tire. We are now waiting for AAA to arrive and assist us. You should have better customer service specially when there's a child involved in this Texas Heat. Do better! I will no longer be doing business with you ever again.

Its been awhile since i have taken any of my vehicles, i wont tolerate oily fingerprints and stains…read moreon my vehicle interior. When informed i was told that it happens and my response was it shouldn't happen.

These guys are great. I took my car in for an inspection ignorer to renew my tags. I asked about…read morean oil change since I usually have it done in May. They did the inspection very quickly considering I was a "drop in". Then they showed me how clean my oil was & said I didn't need an oil change yet. They suggested that I drive "another 1,000 miles or 2,000" before I change it. Wow- that's honest. They could've changed it & made the $$, but instead they were HONEST. I'm a new customer-I highly recommend!

Amazing customer service and fast. They were able to complete a state inspection perfectly fine…read more Would 100% recommend and come again!! Overall prices are fair.

They told me to come by as soon as the open (I would recommend if you go see them) and they did my…read morebreaks and rotators for me. I initially thought I needed front and back done but they told me I only needed the front. I was in and out in the same day. It's also nice of them to tell me I didn't actually need all that I thought I did just to get more money from me.