Been there twice and both experiences were terrible!
The first time just my husband and I went on Sat night around 4:45. The 2nd time went with another couple, again in a Sat at 6:30.
Both visits they were very short on staff. The greeter was running around doing many duties. Besides answering the phone and seating people, she was also cleaning tables, serving drinks to tables from the bar and taking food to peoples tables and
Both visits there was only
One bartender and she couldn't handle all the responsibilities she was trying to do which included, making all drinks for every table in the room and the seating in the bar area, serving people at the bar, stocking the bar and making trays to be sent to peoples orders.
Of the alcohol drinks we ordered were made with
"A pre mixture" and very little alcohol even though their prices were higher than normally charged at like places around the area.
On our first visit, we waited 15 mins for our waitress to come to our table. Then we were only allowed to order drinks because she said she would have to come back. When she did return, it was another 10-15 mins later.
First visit, they "ran out" of their pork chop special and their fingerling potatoes which are a regular side item on there menu.
We ended up ordering 2 items from their regular menu
(meatloaf & chicken) which didn't come to our table for another 50 minutes.
Our waitress never returned to our table so we had to ask the greeter to get our check for us.
Our 2nd visit, the four of us waited at the door for at least 10. mins for someone to come greet and seat us.
Once seated, no one came to our table at all! After waiting for 35 mins we went to the bar and asked for someone to be our waitress/server which after another 20 mins someone came to take our orders.
They were again out of their special for that day (steak) and the fingerling potatoes which are a reg menu item. The two of us that wanted the steak special instead ended up ordering their risotto with scallops. After waiting 50 mins, our food came to table, one of our risotto only had 2 scallops in It and the other one only had cut up pieces of a scallop which only were 4 small dime size pieces total!
When we told our server they forgot the scallops in one of our dishes and other one only has 2 scallops in it, they took ONE of the dishes back with them, came back 10mins later with the SAME dish and said "the cook said he knows there are scallops in there so he went through this dish and put the 4 small cut up pieces on the top side of the dish"!
I said we can agree to disagree because I paid for scallops to be in my risotto dish as stated on your reg menu and you are only giving me 4 small cut pieces which were no bigger than the size of a Lima bean! So I told her I am going to eat it and didn't want to pay for it and asked her to take the dish away.
Side note observations:
On our first and second visits, several other tables of people also were waiting a long time for a waitress/server, also had to ask for their check because no one came back and we also saw several dishes being sent back to the kitchen. read more