My review is only on the 2 times I've been here.
1st time : Okay, well I've been all around Tracy looking for nail places. Either the prices went up, over pricey, or the service just sucks! So I tried this place last December 2012 for my birthday. I wanted something nice done since I had a trip planned and wanted my nails to look nice since its my day. So I walked in to this salon around 5pm, wanted to get a mani and pedi. they were fairly empty and took me right away which was great. While I was sitting at the spa, there were a couple other people who walked in. So the lady who was supposed to help me, said "can you wait a couple minute she had appointment." I said okay. So I was waiting, waiting, waiting. I was waiting so long that the water had turned cold and my feet were practically pruned by the time someone came to help me. I was little upset by their customer service at this point. And once they were completely done with my feet is when I went over to the other lady to get my nails done. Oh my geeezus it took her atleast another hour to get that done. I guess since the gel polish takes just as long as acrylics do, but still I was just ready to get out of this damn place! It was almost 8pm when I left there. I was satified with the work they gave me, but customer service was a total fail !!!!
2nd time: Alright this was yesterday, so around 3:30 I made an appointment for a fill and pedicure at 5:30pm. ( I only decided to go back here cause I had a gift certificate ) So I reach the salon around 5:20pm, and these guys are packed! So I get helped and directed to the spa again, and directly the lady started working on my feet. She did a good amount of scubbing and what not and made them look good. But as for my fill, again I get asked "are you in hurry or can u wait" I said I want them done around the same time not too long. The ladies started mummbling among themselves and someone finally came to start my nails. They kept looking at my nails as if it were demented or they havent seen glitter tip nails before, which I thought was really odd. Anyway, the ladies continued to do the job, toes came out perfect. Fingers weren't the best it felt like they were rushed and the lady only did them cause no one else was there to help me even though I made an appointment.
All in all, I wont be going back here for sure. Was a little too pricey when all I got was white tip and not even glitter how are you going to charge the same amount???? Didn't make any sense to me.
3 stars for nice work on my toes, quality and lasts long as for polish. and the interior decorations and all the spa seating is good too.
Wish they helped the walk-ins a little better as they treat their regulars! read more