This was initially a Google Review . Action Auto Responded and this is my reply to their response…read more I can't do a review if i don't rate you at least one star! 0 would have been my actually rating! This might have been what you were you referring to in regards to your normal two step process that eventually became, the master mechanic was looking at the process the entire time. Normally, The two step process is as follows: Hand tightened lug nuts in a crisscross start shaped pattern. That seats the wheel evenly! that never happened. Then the torque at specs. You know as well as I do the mechanic never set the wheel properly. This idea of the experience mechanic watching does not make any sense. If he was watching, and he was not, that has no impact of physically putting the wheel back on! You write well an must have been a very good story teller in school. I give you an A for that story! You know as well as I do, that I did not travel over 5 thousand miles in one month. That would have been one long trip. So whoever logged those miles might be the same person who set the pressure on the torque! Not so good with math!!! Sir, I don't appreciate being called a liar!! The tow truck driver, who was supposed to tow the vehicle never did. I told you that was were the vehicle was going not was there. Where you made up me telling you was locked in a yard-- not!! The tow truck driver never showed up because he claims the truck he sent had to flat tires in the back. Action Auto was the main place I took my truck in 7 years, and you never told me to change the old bolts, so if you had a concern you should have told me. Specifically during the last time you did the job on my tire in May 2026. You make absolutely no sense! Additionally, you told me anytime you change or replace wheels it is a two step process. You told me you torque and then wrench it. Then you told me after I question the process on the video that the 2nd step was the Eric was standing right there the entire time. He did even look the direction of the mechanic the entire time. I don't want to go back and forth with you, but I will say your really lacked professionalism. If I was an owner of a shop and there was any possibility that my shop was the last shop to remove an replace a tire, and that wheel came off. I would have offered more than warrantied parts. However, you don't need to worry about me i am out- I really don't think you cared at all about me! The manner in which the vehicle wheel was put back on is in question! Plus your two step process you claimed was not done. Unless the Veteran mechanic looking away from the work an' a virtually set the wheel. He's good and I like him but he is not that good.

Just moved to the area and the car started leaking fluid searched the reviews and this place had…read moregood reviews. So we choose action automotive, SO GLAD WE DID, they are awesome, very quick to find the problem and fix it. Great price and didn't try to do unnecessary work. VERY professional and friendly place to do business with. I highly recommend them.

Came in with my 2016 370 z and I messed up the transmission to the limit, Mike was super helpful…read moreand helped me with an expensive job! I totally recommend this shop... my car difficulty is 5/5 and these guys handled it with ease. Super affordable as long as mikes there. 5 starts easy

I had an awful experience with this shop and would not recommend them to anyone. I brought my car…read morein to have the transmission rebuilt. The owner called me and said it was the worst possible scenario and would cost the highest price they charge. I trusted them and paid the full amount, hoping to have a reliable car again. The car drove once and then wouldn't start. When I called to report the issue, they immediately tried to blame me--saying it must have been something I did. It turned out the computer programming (which they outsourced to another company across the street) was done incorrectly. I had to pay out of pocket to tow my car back to them, and the owner refused to reimburse me, arguing with me the entire time. They kept my car for another full week. When I finally picked it up, it started--but the A/C no longer worked, even though it was working perfectly before. When I called, the owner dismissed it and said it was just a "coincidence" that it went out at the same time. Every time I brought up a concern, he backpedaled to avoid responsibility. Later, a mechanic inspected the A/C and said it looked like parts were broken--right around where they would have installed the battery. On top of that, the incorrect programming kept frying my battery, and I had to buy two replacements. When I got my car back the second time, the brackets for the battery weren't even reinstalled--they were just left on the floor of the car. The final straw was when I noticed greasy, oily handprints all over the inside roof and visor above the driver seat. When I called to ask about it, the owner responded sarcastically with: "You're upset about a little dirt inside the car?" He was incredibly rude, did poor-quality work, broke things, and refused to take accountability for any of it. To this day--five months later--my car still isn't fully repaired. It continues to have issues, but I'm too afraid to bring it back to them even though I have a warranty through their shop. That's how little trust I have in them now. I ended up having to take out a second loan and buy a new car because I had already paid everything I had to fix this one--and they left me with an unreliable mess. This place caused more damage than repair and has zero professionalism or integrity. Avoid them at all costs.

Charge me $400 for some vacuum lines and an inspection. Believe this place is overcharging and…read moredishonest and highly don't recommend

I took my 99 Avalon in there a few months ago because it was making a noise and it was having…read moretrouble shifting into gear. I thought it was a transmission which they ruled out after paying $400 to check it which was fine but when I left there, my bill was $2200 and the noise isn't gone and the problem still there so I don't really know if I would recommend them. I mean they did a bunch of other things that they charge me for which was fine. I guess a bunch of little things but charge me crazy amount for for a part that I saw online for $69 and they charged me 200 and I would recommend looking at invoices for parts that they charge you for and seeing the boxes making sure that they're giving you what they say they are I explain the problem to the guy that answers the phone is there twice I think his name is Paul explained it clearly and by the time the other guy got finished working on the car he said he had no idea what I was talking about so but it's still making that noise and still doesn't want to shift into gear going up the hill so $2200 later and still got the same problem. Well there you have it. Very friendly though. And I was grateful that they didn't tell me my transmission needed to be replaced when it didn't. They could've made a lot more money off me if they hadn't wanted to. and I wouldn't have known the difference, but still don't understand whether the problem isn't resolved.

I used DJ from Dying Breed automotive for a used car inspection at a dealer…read more DJ responded promptly, was both Friendly and easy to deal with. we scheduled the inspection and he arrived on time and smoothly dealt with...."dealer confusion". The price was lower than I expected yet his verbal report was thorough and he answered my questions. I can ask nothing more. I would happily reach out to him again for either service or inspection. I wish I wasn't 100 miles away.

They quoted $200 to replace a steering damper (20 min . job)…read moreI had the part. What happened to fair pricing, I don't expect free, but I won't be ripped off either! I spent 50+ years in my own businesses, so I understand overhead & costs. There is no justification for the rates these mechanics are charging. Treat your customers right & you will have more business than you need.

I try to do all my auto work because of reliability/trust issues with auto shops. Truck needed a…read morefuel pump and the gas tank needs to be dropped to replace. Too much work for me to do. Took truck in to replace a fuel pump. I provided the fuel pump. Took about 3 hours. Once picked up, told me fuel pump works but gauge is reading empty. (this pump is in the tank and there is a lever with a float attached to the pump). Went to the gas station to put in gas and tank would not vent at all. Couldn't fill it. They stated I must have a bad pump. Got a new one under warranty and went to another shop. Found out first shop pinched a wire in the new pump, forgot to attach the float and lever to the new pump, and crushed a vent line with one of the tank support brackets. I guess my reliability / trust issues are valid.

Ralph and crew are great. They don't overcharge and will get you vehicle back quickly.read more

Called for oil and fuel filter change and Nick answered. He said bring it on down. I provided my…read moreoil, and Mopar filters (3) for my 2014 Ram Dually diesel. Reasonable price and better than dealer in all respects. Engine had thrown a code which they checked and cleared as well. They also reset the filter life in the VIC display. Great, clean job. Will definitely use them again when needed.

My first visit was based on a friends recommendation and it was a great experience. I supplied the…read moreGM rotors, pads and calipers. They got the car back to me in a timely fashion at a very competitive cost and the follow-up care was stellar. Professional service and good guys to work with. I will return for more services. Lester S. Prescott Valley

I highly recommend Casey's Auto Repair. I was having mechanical issues with my 1946 CJ2A Jeep. I…read moreinitially took it to Summit 4x4. After waiting several days and paying over $800, I was told it was fixed. I wasn't. I called and left a message but never heard back from them. Needless to say, I will not be using them again. I then took it in to Casey's and he promised to look at it that day. The next morning, Casey called and said it was ready to be picked up. His pricing was very reasonable. I've been driving around town ever since. Thanks Casey! my new go to auto mechanic.

I have a 1954 Chevy truck that i brought now twice to Casey for repairs. Both times the repairs…read morewhere executed in a professional way exactly the way i wanted it. I love Auto repair shops who fix problems the first time where you do not have to go back again and again for the same problem. I have been to other places and all i got was a big bill and the problems where not solved. Casey is one of the few who still knows how to fix older cars even if they do not have a computer on board. Having twice a positive experience i highly recommend Casey's place for any repairs.

Had a need for a good reliable Auto Repair. I was sent to…read moreReds. Fastest Repair ever! Said it would be done in the Morning and it was. For our neck of the woods this is pure manic! Plus did not have to have the Job redone days later. And used real dealer parts. Not crappy ones that you get and wrecks your warrintee. 5 STARS PLUS 5 MORE FOR KEEPING THEIR WORD!

Red is a judgemental hot head. I feel bad for his employees. He trashes people that walk in…read morewithout ever talking to them, loudly, from the back, when he thinks they can't hear.