We'd 5/13/26 Called Rick to see if I could get an oil change…read morefirst thing in the morning he said be here at seven and I was they were very accommodating. Just waited about an hour. They did very extensive inspection. I was very impressed with the pictures they took of everything everything came out great. This was on a 2016 GMC Acadia got a full synthetic oil change for $77. That was the cheapest around really glad I came there. They keep their prices the way they do. I'll be back. Thanks again Rick see you next round hopefully

From the moment I contacted this shop, I could tell they were different…read more I was helping coordinate repairs for a mom who really needed support, and the way this team responded was nothing short of incredible. They were respectful, thoughtful, and extremely thorough, and the quality of their work speaks for itself. What impressed me most, though, was their generosity and integrity -- the kind you don't see often and never forget when you do. They handled everything with professionalism and grace, and made an overwhelming situation feel manageable and hopeful. If you're looking for an auto repair shop you can trust completely -- not just with your vehicle, but with your peace of mind -- this is it.

Just moved to the area and the car started leaking fluid searched the reviews and this place had…read moregood reviews. So we choose action automotive, SO GLAD WE DID, they are awesome, very quick to find the problem and fix it. Great price and didn't try to do unnecessary work. VERY professional and friendly place to do business with. I highly recommend them.

On Monday 12/8/25, I contacted Action Automotive & spoke with Jeff (Service Manager) to discuss…read morehaving work performed on my truck. We went over the issues & pricing for the work to be performed. Tuesday 12/9/25, I called Jeff to discuss availability & when I could bring my truck in. I was told Monday morning. Monday 12/15/25, I delivered my truck first thing in the morning & went over the symptoms again. I was told I would be called the following day with an update. Tuesday 12/16/25, After not receiving an update, I called & spoke with Justin (General Manager). I was informed that they were not able to duplicate the problem during a cold start, to which I replied that the issue happens during a warm or hot start. This was already thoroughly discussed several times. I was told that the Service Manager had failed to provide that information. Justin then pulled up my work order on the computer & found that yes, the information had been documented in detail. Again, I was told that I would be contacted the following day with an update. Wednesday 12/17/25, After not receiving an update, I called to learn the status of my truck. Justin informed me that Eric test drove my truck to Paulden & back to bring the engine up to temperature. He also allowed the truck to idle in the parking lot for an extended period & that there was no starting problem. I was told I would be called the following day with an update. Thursday 12/18/25, After not receiving an update, I once again called to find out the status of my truck & spoke with Justin. I was informed that they had yet to find the problem. During several of these calls, I was asked if this vehicle was my daily driver, to which I replied that it was & the repairs should be as prompt as possible. Friday morning, 12/19/25. I arrived at Action Automotive prior to the business opening. I found my truck in the front parking lot near the street where it had been stored overnight. Both doors were left unlocked. Furthermore, upon opening the rear hatch, I found my tools scattered across the bed of the truck. I have driven that truck in excess of 100K miles with those tools in the back & have never found them out of place. Someone had to drive my truck fairly hard to accomplish that. According to the odometer reading, the Paulden test drive story was pure fabrication. I went into the office to inform Justin that I would be taking my truck home after what I had found, as I no longer had any faith in this shop. This generated a profane tantrum from Justin, attempted intimidation & the refusal to return my vehicle key. The key was eventually "located" & returned. The original starting problem reoccurred the following day. EDIT: REPLY My truck's doors were left unlocked overnight(s) in an unsecured parking area near the main street. The tools in my truck were scattered across the bed by an aggressive driver. The odometer reading proves that the Paulden test drive story is false. You were not there & the story your son is telling you, is also false. There is a recurring theme in the negative reviews you've received. Very revealing how the common reply is to deny, deflect & initiate a personal attack upon the customer.

Just good honest people I have 3 different cars that they…read morehave serviced or repaired and they have always done what needed to be done completely and in a timely manner. Good service, quality work, and a fair price

The 12/2/24 Went in for oil change, my appointment was…read morefor9:30. I was on the rack at 9:45. I was out by 10.:00 Total cost $62. I'll be back. I got an estimate four shocks & struts And alignment parts, and labor $1,400 I'd say that's pretty fair

Great hometown service, everything explained properly and all concerns addressed. The service and…read morequality of work is one of the best places I have been to. The price for n oil is good price but Nick let me know what kind of vehicle you have. Mine did not require full synthetic I was able to use a blend. Definitely recommended and will be back in 5k miles !

I want to thank JD & his team for being so kind to my family and I. At a time of a car issue while…read moretrying to get back home to California he was very patient and helped us out as much as possible. Very honest and kind man who took time explain everything as him and his team looked at my car. I highly recommend this place if you need any help with your vehicle! Great team and such excellent service. They made us feel at ease at time of something so stressful!!!

So grateful for this local shop! They are consistently reliable, honest, and professional!read more

I made an appointment for 8:00 a.m. 4 days ago I left my car there for 4 hours they didn't get…read moreanything done then they made excuses about why they didn't get anything done when I posted a review the owner Anthony lefta message on my machine that told me never to come back he would never take me again who would even think of going to a place that made you walk around town for 4 hours, when the man said it was going to take 2 hours.

I've had service done there twice on my 2022 Santa Fe. Fantastic service! Today, my Smart Key…read morebattery was failing. I figured it was a battery but couldn't open the fob so stopped by Findlay Hyundai. The service advisor was super nice, showed me how to open the fob and brought me to Parts to get a battery. The counterman installed it for me. I asked how much. He answered "Have a great day." Small things matter and are indicative of the overall philosophy of a business. Findlay Hyundai Prescott is First Class!

I had to have my diesel truck taken in for a new fuel pump. I was given a verbal estimate for the…read morereplacement of the pump and the labor which I approved. When i picked up my truck, I found the I was charged an additional $155.39 for a fuel filter (a new WIX filter costs $53) and charged $98 for the labor. This fuel filter replacement was never discussed, and I would not have authorized this work as I had replaced the fuel filter just before the truck went in for the fuel pump replacement. The fuel filter change is a very easy job and takes maybe 15 minutes. The work was well done, however, if you go there, make sure you get a detailed breakdown of all the work you want done and the costs. When I brought this up to the staff about the fuel filter, all I got was "Were sorry". It was 1 $250 charge that should not have happened. I have concerns about returning for any further service.

We're 2 months new to Prescott with service long overdue due to sale and purchase of homes , pack…read moreup and move! Wanted to establish a long-term relationship w a reliable and honest mechanic. Checked on numerous companies. Iconic's references were so good that I called. Jenny answered phone and is so warm, kind and helpful. Everything I asked was replied with a "YES!" Everything you read is true about this wonderful company! VERY CLEAN, efficient, knowledgeable, trustworthy, explain reasons why you need repairs ... all this with reasonable prices!!!!!! We will be "lifers" for all our vehicles with Iconic. They already feel like family!

I worked with sales consultant Jace. Working with Jace was a pleasure. He is low pressure and…read moregenuinely listens to help find what you're looking for. He worked hard to find me a vehicle, and his technology skills helping me to figure out how to use the infotainment screen, and general settings on the vehicle were second to none. Highly recommend Jace for your next vehicle purchase.

I bought a 2016 GMC Acadia. It had 102,000 miles on it. I'm a car guy and I'm pretty thorough if I…read moremake a purchase, they were very accommodating for me. They put it on the rack about five times. They were very patient with me. I had the car inspected. When I first saw it, I wanted it, but it had not been inspected yet so after they got done inspecting it, they said they weren't gonna sell it because of too many issues, then they change their mind and put nearly $8000 into it. I want it serpentine belt , upper lower radiator hose in spark plugs. They agreed to that. So I thought they were very accommodating. Mara Hollingsworth & Branden Terry were my sales team and they were great

Took the Eldorado to your preferred auto body shop, owls, the day after the incident. He said no…read moreestimate needed his words" I'll just work it out with John". Thanks John for crediting the Escalade work- except for the estimate charge. Charge me for an estimate. Then refuse to do the work. What good is the estimate. I only wish it hadn't taken you three months. I could have really used that $2600 during the holidays. That must have been a hell of a three months vacation.

No ripoffs just quality assessment And work. Courteous and…read morefriendly service writers.

We have been going to see Shawn for a few years. Friendly and very through service every time. His…read moreprices are less than others and he always gets the job done. I can wait for oil changes while walking to town to grab a bite. We trust him with our two jeeps and have recommended him many times to others.

Shawn responded to detailed problem when others simply ignored me. Very helpful & ready to hire…read morewhen one last Hail Mary hack solved the problem, Will definitely call Granite Alley for my next repair.