Excellent quick oil change place. Last time I went in for a…read moresynthetic oil change. it took less than 7 minutes to get me on the platform. They checked all lights ( headlights, brakes, backup etc ) and topped off all fluids. Unfortunately one of the techs broke the oil pan screw during the oil change and I was informed that I'd have to drive to a close mechanic for drilling and repair. Long story short, the manager followed me to the mechanic, gave me a ride home, picked me up and drove me back when finished AND ended up doing the oil change and repairs for FREE. They did the right thing and made a long time customer out of me. I'll definitely return !

BUYER BEWARE!!!! First of all I was legitimately dissatisfied while in the bay and wanted to speak…read moreto a manager. Not only would the manager NOT come out the employees x2 - Chris being one of them - stated that Valvoline policy is that they DO NOT disclose the manager's name! They also bait and switched my pricing! VERY DISHONEST LOCAL OWNER!!!! I called their corporate and they bent over backwards and offered a full refund or to pay for my next oil change. If you want to spend 2 hours getting an oil change and have them not disclose hidden charges up front and in the end wait an additional 15 minutes for 4 guys to crawl through you engine from both the bottom and top trying to find the oil cap - this is your store!!! Dishonest business practices and beyond poor management is what you get here!!! RUN! He is the idiotic thing about the manager policy - the receipt lists the manager's name as Theodore. SCAMY. I should also mention we have 4 cars in our immediate family and my elderly parents have two that will immediately be serviced elsewhere. They just lost 6 cars because of weak management and ownership. I hope this influences other people who read this to select a responsible company to do business with.

Took my Van in for the FREE A/C checkup because A/C stopped working. Later the first day they…read morecalled to tell me to tell me a full diagnostic and an estimate to repair would cost $210 and they needed to keep the vehicle overnight. Next morning I was told the A/C compressor needed to be replaced because it was not working (DUH!) as well as the low pressure line at a cost of aprox. $2500. Seemed like a lot because I looked up the cost of those parts and it was under $250. I thanked them and said I be there around 1:00 to pick up my Van. I did not receive a detailed estimate of the $2500. So much for FREE A/C checkup.

They charged me $270 to tell me that my compressor on my auto air conditioning was shot. They said…read morethey had to charge it first to be able to tell that the compressor needed to be replaced at $1500. What a ripoff for a disabled old LE Veteran who has spent his life serving others at no cost.

As a TESLA owner, this placed SAVED me!…read more I was at the Shell station around the corner and was trying to air-up my rear tire and instead I was letting air OUT of my tire!!!! The lady at the Shell station suggested I head around the corner and I'm so thankful I did! They saw I was flustered (and of course today is the one day I can't get in touch with my husband) and helped me out. The nice young man got all my tires where they needed to be. Thankful for kind people

Great hometown service, everything explained properly and all concerns addressed. The service and…read morequality of work is one of the best places I have been to. The price for n oil is good price but Nick let me know what kind of vehicle you have. Mine did not require full synthetic I was able to use a blend. Definitely recommended and will be back in 5k miles !

This was initially a Google Review . Action Auto Responded and this is my reply to their response…read more I can't do a review if i don't rate you at least one star! 0 would have been my actually rating! This might have been what you were you referring to in regards to your normal two step process that eventually became, the master mechanic was looking at the process the entire time. Normally, The two step process is as follows: Hand tightened lug nuts in a crisscross start shaped pattern. That seats the wheel evenly! that never happened. Then the torque at specs. You know as well as I do the mechanic never set the wheel properly. This idea of the experience mechanic watching does not make any sense. If he was watching, and he was not, that has no impact of physically putting the wheel back on! You write well an must have been a very good story teller in school. I give you an A for that story! You know as well as I do, that I did not travel over 5 thousand miles in one month. That would have been one long trip. So whoever logged those miles might be the same person who set the pressure on the torque! Not so good with math!!! Sir, I don't appreciate being called a liar!! The tow truck driver, who was supposed to tow the vehicle never did. I told you that was were the vehicle was going not was there. Where you made up me telling you was locked in a yard-- not!! The tow truck driver never showed up because he claims the truck he sent had to flat tires in the back. Action Auto was the main place I took my truck in 7 years, and you never told me to change the old bolts, so if you had a concern you should have told me. Specifically during the last time you did the job on my tire in May 2026. You make absolutely no sense! Additionally, you told me anytime you change or replace wheels it is a two step process. You told me you torque and then wrench it. Then you told me after I question the process on the video that the 2nd step was the Eric was standing right there the entire time. He did even look the direction of the mechanic the entire time. I don't want to go back and forth with you, but I will say your really lacked professionalism. If I was an owner of a shop and there was any possibility that my shop was the last shop to remove an replace a tire, and that wheel came off. I would have offered more than warrantied parts. However, you don't need to worry about me i am out- I really don't think you cared at all about me! The manner in which the vehicle wheel was put back on is in question! Plus your two step process you claimed was not done. Unless the Veteran mechanic looking away from the work an' a virtually set the wheel. He's good and I like him but he is not that good.

Just moved to the area and the car started leaking fluid searched the reviews and this place had…read moregood reviews. So we choose action automotive, SO GLAD WE DID, they are awesome, very quick to find the problem and fix it. Great price and didn't try to do unnecessary work. VERY professional and friendly place to do business with. I highly recommend them.

Very quick and efficient service. I had a tire in need of repair. They were able to get me in right…read moreaway. The tire was repaired in just a few minutes while I waited and the staff were very friendly. I will go here for my next car service needs.

I have found my new auto repair shop! I recently moved to…read morePrescott from Phoenix. Having lived in the valley for over 40 years, I had a trusted repair shop that worked on all our vehicles. I needed a brake job and considered driving back to the valley to get this done but realized that it would not be the most convenient appointment to keep? I did a little internet searching and saw all the great reviews this shop had so I made an appointment and dropped off our Dodge Challenger. Later that afternoon I received a call from Fred and he proceeded to tell me that I did NOT need new brakes! The brake noise was due to their semi-metallic pads being very dirty. They cleaned them up and the noise went away! I asked what I owed him for his time and he said nothing! They put time in on my car and I assumed I would pay for a diagnostic at least? That really showed their honesty and integrity and they will be my new "go to" for auto repair and maintenance!

Chris has been so helpful anytime I have gone in there. They have been my local go to shop and I…read morewould recommend them!

The sign out front of Pep Boys says "Prescott's New Dream…read moreTeam. Come Say Hello." My experience with them has been a nightmare. I had work done my car a month ago and in the process they broke some wiring for my off-road functions which made the dash light up like a Christmas tree with warning lights but they said they would fix at no charge. Admirable and appreciated. The part came in but they ordered the wrong part. They had to reorder the part and it took more than a week for them to get the correct part. Once installed there were still warning lights on my dash that they couldn't get to go off. Their computer software was not up-to-date with the correct codes to calibrate everything to reinstate the off-road functions and get the warning lights to go out. They insisted they could fix the problem they created but as the weeks went by with many more trips back and way too many hours spent with no resolution I lost all confidence in them that they could resolve it. All of this was a huge inconvenience and disruption of my life since I need my car to work and make money. It was obvious they weren't going to get their software to update so I requested to go to the dealership to get the problem fixed and have Pep Boys pay for it. I was told the request would need to go to the district manager and they would get back to me. I did not hear back from the district manager but the acting store manager in Prescott, Chris, verbally agreed over the phone that I could take my car to the dealership to get this problem taken care of and they would reimburse me. I insisted on an email, which was like pulling teeth to get, stating the agreement so I would have documentation. I requested the email by the end of day and by the next morning when it still hadn't arrived I called Chris to ask where it was. He made a bunch of excuses about how busy he was and then said "I'm composing it right now" and finally sent it. The day after I received the email I took my car to the dealership and thankfully they were able to fix my car in a couple hours. Now that my car is fixed and I've submitted the invoice to Pep Boys, I can't get a response from them as to when and how I will receive my reimbursement. I have escalated the issue to Corporate Pep Boys and hope to find resolution there so I do not have to take Pep Boys to small claims court. Furthermore I've noticed other things which reinforce why I would never go back to Pep Boys and highly recommend to anyone who continues to use the Pep Boys store in Prescott to proceed with great caution. Here is a list of things I've noticed that exhibit a lack of professionalism: * On my last two oil changes they did not put the correct mileage on my invoice, if any at all. And on one invoice it wasn't just a few miles off, it was over 16,000 miles incorrect. * The most recent oil change I did not receive my complimentary inspection which they provide via text. When I asked about it all I got was a shrug and a "you should have received it". I thought at that point the right thing to do would be to print it out for me or resend it but he didn't. *The complimentary inspections are not free and the charges vary from one visit to the next with no details on the invoice. No idea what you're paying for. * They don't do thorough inspections because when I took my car to the dealership they did their courtesy inspection and found my cabin air filter was extremely dirty. * If you like the little sticker on your windshield with the mileage of your next oil change, you're going to have to beg for it. * Their invoices list the name of a manager who is no longer there. * If you have an issue, you cannot reach the district manager and when you ask to have that person call you, they do not. I hope they find a real manager soon because it is abundantly clear Chris doesn't have the experience to effectively execute the duties of a manager. My final advice is, if you choose to support this business, be wary. There are a lot of other options out there and I am certainly taking my business elsewhere. If the original Pep Boys, Manny, Moe and Jack could read this, they'd probably roll over in their graves.

Had Korey at The Rod Shop spray my entire 2008 Toyota FJ Cruiser with a bed liner material called…read moreMonstaliner. The color I chose was called Dirt Bag which is a "Flat Dark Earth". The project turned out AMAZING and Korey did a fantastic job. Totally satisfied and very impressed with his attention to detail and professionalism. His shop and skills are well worth your time and money!!!

I took a day trip to Prescott and My car was making a screeching noise when i got up there, so I…read moretook it into them before heading back down the hill. Korey was extremely helpful, he replaced some belts, serviced the engine (I was way overdue anyway for an oil change) and took the time to even detail the interior for me. ( I am a mom of 2 so you could imagine what the back seat might look like). The service was fast too which was a major plus. I would highly recommend them to anyone needing car services.

If funds are tight - this the place - That said DO NOT expect 5 star service and an espresso with…read morecrumpets while you wait and possibly wait -- Yet the prices are unbeatable - The techs do care believe it or not !! ( at this store anyway ) - They only do tires and Oil so dont expect to get a tune up etc , NO brakes , No coolant -- ( they will change wipers and do headlight cleaning or bulbs)- Also free battery install with Wal Mart purchased batteries --( they are above average quality )- I suggest buying the 3 or 4 year warranty batteries as they are very high quality and most batteries in the US are made by only 2-3 different companies anyway- just the label is changed ;-))- If the battery fails before the warranty -- They will replace it with a new one as many times as its needed in the warranty period -- or charge it if its not fully toast -- great policy - - They use top tier motor oils - Mobil-1, Castrol , Valvoline , Penzoil, or ANY oil they carry in store - Royal Purple - etc - I dont know another place that will do an oil change with premium full syn oil and a filter for under 60$- IF your vehicle takes over 5 qts - they pro-rate the overage - If you want basic oil you can get an oil/filter for under $30 !!! and a synthetic blend w/filter will run you about $38-$48 --unbelievable -- obviously high volume diesels cost more - but they do have Shell Rotella Diesel oil -- On the tires - Easiest way - order on website and they ship to this location - then you roll in and they get them installed - The online selection is equal to or better than tire-rack . If you need alignment - go elsewhere after - but not even Costco does alignment or has the online delivery option with vast selection of brands- Theres a few good reasons to go here - #1 their lifetime tire repair is fantastic and valid nationwide at all wal-marts w/auto centers -- they will repair and or replace a tire if damaged in normal driving conditions--ie - If you hit something and it makes the tread unrepairable - they replace that tire - ! Also the techs are not paid by the job - they are paid by the hour --so they normally dont rush --like most other shops where techs make more $ by cranking out more jobs faster --just the opposite here --very good thing --highly recommend for anyone that has little money and lots of patience . make sure you double check the bill and the work as all shops use human beings -- again --if you are in a rush --just dont go here because it may be quick and it may not ---just remember what your paying and chill -

lube oil filter and rotation very good service car delivered quicker than expected and got to hang…read morearound a big Walmart while I waited

Noah and his staff are top notch, professional, courteous and timely…read more I would highly recommend this location in Prescott AZ.

They got me right in and proceeded to do the required work. Place was clean and pleasant. Quick and…read moreefficient. I will definitely hire them again.

Competitive quote for front drive shaft axle replacement received in less than 24 hours…read moreWork quickly completed. Shuttle service much appreciated Clean organized friendly facility

I brought my car to Christian Brothers Automotive for a single issue. They performed an inspection…read moreand gave me a list of recommended repairs totaling over $3,200. Trusting their expertise, I approved about $2,000 of the work. I declined their "urgent" $538 rear brake pad replacement because shortly afterward, a dealership inspection found all four pads were at 7mm and healthy. When I questioned Christian Brothers about this, they only offered to "re-measure" them. They also overfilled my engine oil by about half an inch above the maximum mark on the dipstick. When I brought it back, they corrected it but initially told me the overfill was "fine." The biggest issue happened after I paid them $240 for a coolant flush. Before their coolant service, I had no check engine light or thermostat issue. 2 weeks after the flush, my check engine light came on with a thermostat-related code. I got a second opinion and was told to check the coolant level because an improperly performed flush can leave air trapped in the cooling system. When we opened the hood, the coolant reservoir was completely EMPTY. I brought it back to Christian Brothers and showed them the empty reservoir. Instead of investigating whether their coolant service had been done incorrectly, they argued that the engine had simply "used up" the coolant. They then told me the thermostat needed to be replaced and wanted to charge me over $500. I did not replace the thermostat. I demanded they complete the job properly and fill the coolant reservoir to the proper level. I have now driven the car for about a week and the check engine light has completely gone away and has NOT returned. So, in my experience, they performed a coolant flush, left the reservoir empty, a check engine light appeared afterward, and then they tried to charge me $500+ for a thermostat that did not need to be replaced. Correcting the coolant level resolved the problem. Christian Brothers is NOT a cheap shop. Their prices are extremely high for most services, while the quality of their work and accuracy of their diagnoses have repeatedly been terrible and incorrect. Wrong about the brake pads. Overfilled my oil. Performed a coolant flush that left the reservoir empty. Then tried to charge me for the resulting problem instead of correcting their own work. I have completely lost confidence in this shop. I would NEVER return and strongly recommend STAYING AWAY. Get a second opinion before approving any expensive or "urgent" repair they recommend.