They were very kind and patient with me and took the time to really explain everything - unlike…read moremost other shops I've been to here that'll take advantage of those who aren't well versed in auto mechanics and what not... I was frustrated with many of the big name auto shops around here, I absolutely dread having to take my car into the shop and how much anxiety I'd have wondering how much this was ACTUALLY going to end up costing me or if a mechanic might accidentally break something in my car that's expensive to fix and have to wait days for a certain part they have to always order and how much money that would be, what if they really mess up and cause severe, expensive damage to the car? These are questions rattling in my head every single time because of so many bad back to back experiences at different auto shops in town. So, when I was researching places in town when it came down to needing an oil change again, I was hesitant and unsure of where to go. After calling around, I decided to try Heaths. They were kind, patient, and helpful on the phone and I could just tell they were friendly people from how they spoke with me on the phone. I explained to them the issues my car still had because of the previous experiences at other auto shops, and needing JUST an oil change. They were understanding. At the end, they printed out the different things that they found that should be addressed soon, even put in timeframes for when I should start looking into it. They didn't break anything and they only did the oil change as asked and the other routine/typical things they do. They listed the prices next to the issue they listed on the paper they gave me, which I really appreciated because I expressed to them how frustrated I was with auto shops and not having transparent pricing - like, people will still pay what they need to pay, just list the amount you're asking for next to the service requested - just be upfront. So I really appreciate that and when I'm in a better financial situation to address the issues they listed, I will definitely be going back. I can actually see how much to expect to pay so I can start adjusting my current budget accordingly to fit that goal of getting needed work done on my car. The BEST part - when I left, I went to go pick up my child from preschool. When she climbed up to her seat, there sat a little teddy bear with a Heaths Auto Shop T-shirt on her car seat, buckled. Cutest thing ever. From that moment I was like, yep, this is my car place.

We would give this place zero stars if we could. My aunt and uncle live here in Prescott. They're…read moreretired and living on a fixed income. They received a mailer that advertised free inspections for any vehicle. My uncle is really good with cars and he's actually the one who told the service guys what was wrong with his car before they even analyzed it. Heath then made the repairs on the truck, but then added on the cost of the inspection- after it was advertised it would be free. My uncle argued with the girl up front, Trinity, and she finally refunded their money, but it was a fight for it. So unnecessary. So rude. Never again!

Great hometown service, everything explained properly and all concerns addressed. The service and…read morequality of work is one of the best places I have been to. The price for n oil is good price but Nick let me know what kind of vehicle you have. Mine did not require full synthetic I was able to use a blend. Definitely recommended and will be back in 5k miles !

I want to thank JD & his team for being so kind to my family and I. At a time of a car issue while…read moretrying to get back home to California he was very patient and helped us out as much as possible. Very honest and kind man who took time explain everything as him and his team looked at my car. I highly recommend this place if you need any help with your vehicle! Great team and such excellent service. They made us feel at ease at time of something so stressful!!!

This was initially a Google Review . Action Auto Responded and this is my reply to their response…read more I can't do a review if i don't rate you at least one star! 0 would have been my actually rating! This might have been what you were you referring to in regards to your normal two step process that eventually became, the master mechanic was looking at the process the entire time. Normally, The two step process is as follows: Hand tightened lug nuts in a crisscross start shaped pattern. That seats the wheel evenly! that never happened. Then the torque at specs. You know as well as I do the mechanic never set the wheel properly. This idea of the experience mechanic watching does not make any sense. If he was watching, and he was not, that has no impact of physically putting the wheel back on! You write well an must have been a very good story teller in school. I give you an A for that story! You know as well as I do, that I did not travel over 5 thousand miles in one month. That would have been one long trip. So whoever logged those miles might be the same person who set the pressure on the torque! Not so good with math!!! Sir, I don't appreciate being called a liar!! The tow truck driver, who was supposed to tow the vehicle never did. I told you that was were the vehicle was going not was there. Where you made up me telling you was locked in a yard-- not!! The tow truck driver never showed up because he claims the truck he sent had to flat tires in the back. Action Auto was the main place I took my truck in 7 years, and you never told me to change the old bolts, so if you had a concern you should have told me. Specifically during the last time you did the job on my tire in May 2026. You make absolutely no sense! Additionally, you told me anytime you change or replace wheels it is a two step process. You told me you torque and then wrench it. Then you told me after I question the process on the video that the 2nd step was the Eric was standing right there the entire time. He did even look the direction of the mechanic the entire time. I don't want to go back and forth with you, but I will say your really lacked professionalism. If I was an owner of a shop and there was any possibility that my shop was the last shop to remove an replace a tire, and that wheel came off. I would have offered more than warrantied parts. However, you don't need to worry about me i am out- I really don't think you cared at all about me! The manner in which the vehicle wheel was put back on is in question! Plus your two step process you claimed was not done. Unless the Veteran mechanic looking away from the work an' a virtually set the wheel. He's good and I like him but he is not that good.

Just moved to the area and the car started leaking fluid searched the reviews and this place had…read moregood reviews. So we choose action automotive, SO GLAD WE DID, they are awesome, very quick to find the problem and fix it. Great price and didn't try to do unnecessary work. VERY professional and friendly place to do business with. I highly recommend them.

Very quick and efficient service. I had a tire in need of repair. They were able to get me in right…read moreaway. The tire was repaired in just a few minutes while I waited and the staff were very friendly. I will go here for my next car service needs.

All good and quite professional. After many years at BigO and now, big disappointments there, I am…read morea new infrequent regular.

Chris was amazing, so helpful and did his best to keep me updated on my Jeeps progress…read more I had breaks installed by a PepBoys in Orange CA years ago, they told me it was a lifetime warranty, not only do Chris honor the warranty he made sure it was perfect for me. I have no complaints what so ever, totally expected to have to pay for new breaks, just amazing, and will be back for sure. Telling my friends and family as well how good of work they did. Thank you Chris, above and beyond my friend truly.

The sign out front of Pep Boys says "Prescott's New Dream…read moreTeam. Come Say Hello." My experience with them has been a nightmare. I had work done my car a month ago and in the process they broke some wiring for my off-road functions which made the dash light up like a Christmas tree with warning lights but they said they would fix at no charge. Admirable and appreciated. The part came in but they ordered the wrong part. They had to reorder the part and it took more than a week for them to get the correct part. Once installed there were still warning lights on my dash that they couldn't get to go off. Their computer software was not up-to-date with the correct codes to calibrate everything to reinstate the off-road functions and get the warning lights to go out. They insisted they could fix the problem they created but as the weeks went by with many more trips back and way too many hours spent with no resolution I lost all confidence in them that they could resolve it. All of this was a huge inconvenience and disruption of my life since I need my car to work and make money. It was obvious they weren't going to get their software to update so I requested to go to the dealership to get the problem fixed and have Pep Boys pay for it. I was told the request would need to go to the district manager and they would get back to me. I did not hear back from the district manager but the acting store manager in Prescott, Chris, verbally agreed over the phone that I could take my car to the dealership to get this problem taken care of and they would reimburse me. I insisted on an email, which was like pulling teeth to get, stating the agreement so I would have documentation. I requested the email by the end of day and by the next morning when it still hadn't arrived I called Chris to ask where it was. He made a bunch of excuses about how busy he was and then said "I'm composing it right now" and finally sent it. The day after I received the email I took my car to the dealership and thankfully they were able to fix my car in a couple hours. Now that my car is fixed and I've submitted the invoice to Pep Boys, I can't get a response from them as to when and how I will receive my reimbursement. I have escalated the issue to Corporate Pep Boys and hope to find resolution there so I do not have to take Pep Boys to small claims court. Furthermore I've noticed other things which reinforce why I would never go back to Pep Boys and highly recommend to anyone who continues to use the Pep Boys store in Prescott to proceed with great caution. Here is a list of things I've noticed that exhibit a lack of professionalism: * On my last two oil changes they did not put the correct mileage on my invoice, if any at all. And on one invoice it wasn't just a few miles off, it was over 16,000 miles incorrect. * The most recent oil change I did not receive my complimentary inspection which they provide via text. When I asked about it all I got was a shrug and a "you should have received it". I thought at that point the right thing to do would be to print it out for me or resend it but he didn't. *The complimentary inspections are not free and the charges vary from one visit to the next with no details on the invoice. No idea what you're paying for. * They don't do thorough inspections because when I took my car to the dealership they did their courtesy inspection and found my cabin air filter was extremely dirty. * If you like the little sticker on your windshield with the mileage of your next oil change, you're going to have to beg for it. * Their invoices list the name of a manager who is no longer there. * If you have an issue, you cannot reach the district manager and when you ask to have that person call you, they do not. I hope they find a real manager soon because it is abundantly clear Chris doesn't have the experience to effectively execute the duties of a manager. My final advice is, if you choose to support this business, be wary. There are a lot of other options out there and I am certainly taking my business elsewhere. If the original Pep Boys, Manny, Moe and Jack could read this, they'd probably roll over in their graves.

Had Korey at The Rod Shop spray my entire 2008 Toyota FJ Cruiser with a bed liner material called…read moreMonstaliner. The color I chose was called Dirt Bag which is a "Flat Dark Earth". The project turned out AMAZING and Korey did a fantastic job. Totally satisfied and very impressed with his attention to detail and professionalism. His shop and skills are well worth your time and money!!!

I took a day trip to Prescott and My car was making a screeching noise when i got up there, so I…read moretook it into them before heading back down the hill. Korey was extremely helpful, he replaced some belts, serviced the engine (I was way overdue anyway for an oil change) and took the time to even detail the interior for me. ( I am a mom of 2 so you could imagine what the back seat might look like). The service was fast too which was a major plus. I would highly recommend them to anyone needing car services.

lube oil filter and rotation very good service car delivered quicker than expected and got to hang…read morearound a big Walmart while I waited

Noah and his staff are top notch, professional, courteous and timely…read more I would highly recommend this location in Prescott AZ.

They got me right in and proceeded to do the required work. Place was clean and pleasant. Quick and…read moreefficient. I will definitely hire them again.