We'd 5/13/26 Called Rick to see if I could get an oil change…read morefirst thing in the morning he said be here at seven and I was they were very accommodating. Just waited about an hour. They did very extensive inspection. I was very impressed with the pictures they took of everything everything came out great. This was on a 2016 GMC Acadia got a full synthetic oil change for $77. That was the cheapest around really glad I came there. They keep their prices the way they do. I'll be back. Thanks again Rick see you next round hopefully

From the moment I contacted this shop, I could tell they were different…read more I was helping coordinate repairs for a mom who really needed support, and the way this team responded was nothing short of incredible. They were respectful, thoughtful, and extremely thorough, and the quality of their work speaks for itself. What impressed me most, though, was their generosity and integrity -- the kind you don't see often and never forget when you do. They handled everything with professionalism and grace, and made an overwhelming situation feel manageable and hopeful. If you're looking for an auto repair shop you can trust completely -- not just with your vehicle, but with your peace of mind -- this is it.

Just moved to the area and the car started leaking fluid searched the reviews and this place had…read moregood reviews. So we choose action automotive, SO GLAD WE DID, they are awesome, very quick to find the problem and fix it. Great price and didn't try to do unnecessary work. VERY professional and friendly place to do business with. I highly recommend them.

On Monday 12/8/25, I contacted Action Automotive & spoke with Jeff (Service Manager) to discuss…read morehaving work performed on my truck. We went over the issues & pricing for the work to be performed. Tuesday 12/9/25, I called Jeff to discuss availability & when I could bring my truck in. I was told Monday morning. Monday 12/15/25, I delivered my truck first thing in the morning & went over the symptoms again. I was told I would be called the following day with an update. Tuesday 12/16/25, After not receiving an update, I called & spoke with Justin (General Manager). I was informed that they were not able to duplicate the problem during a cold start, to which I replied that the issue happens during a warm or hot start. This was already thoroughly discussed several times. I was told that the Service Manager had failed to provide that information. Justin then pulled up my work order on the computer & found that yes, the information had been documented in detail. Again, I was told that I would be contacted the following day with an update. Wednesday 12/17/25, After not receiving an update, I called to learn the status of my truck. Justin informed me that Eric test drove my truck to Paulden & back to bring the engine up to temperature. He also allowed the truck to idle in the parking lot for an extended period & that there was no starting problem. I was told I would be called the following day with an update. Thursday 12/18/25, After not receiving an update, I once again called to find out the status of my truck & spoke with Justin. I was informed that they had yet to find the problem. During several of these calls, I was asked if this vehicle was my daily driver, to which I replied that it was & the repairs should be as prompt as possible. Friday morning, 12/19/25. I arrived at Action Automotive prior to the business opening. I found my truck in the front parking lot near the street where it had been stored overnight. Both doors were left unlocked. Furthermore, upon opening the rear hatch, I found my tools scattered across the bed of the truck. I have driven that truck in excess of 100K miles with those tools in the back & have never found them out of place. Someone had to drive my truck fairly hard to accomplish that. According to the odometer reading, the Paulden test drive story was pure fabrication. I went into the office to inform Justin that I would be taking my truck home after what I had found, as I no longer had any faith in this shop. This generated a profane tantrum from Justin, attempted intimidation & the refusal to return my vehicle key. The key was eventually "located" & returned. The original starting problem reoccurred the following day. EDIT: REPLY My truck's doors were left unlocked overnight(s) in an unsecured parking area near the main street. The tools in my truck were scattered across the bed by an aggressive driver. The odometer reading proves that the Paulden test drive story is false. You were not there & the story your son is telling you, is also false. There is a recurring theme in the negative reviews you've received. Very revealing how the common reply is to deny, deflect & initiate a personal attack upon the customer.

Great hometown service, everything explained properly and all concerns addressed. The service and…read morequality of work is one of the best places I have been to. The price for n oil is good price but Nick let me know what kind of vehicle you have. Mine did not require full synthetic I was able to use a blend. Definitely recommended and will be back in 5k miles !

I want to thank JD & his team for being so kind to my family and I. At a time of a car issue while…read moretrying to get back home to California he was very patient and helped us out as much as possible. Very honest and kind man who took time explain everything as him and his team looked at my car. I highly recommend this place if you need any help with your vehicle! Great team and such excellent service. They made us feel at ease at time of something so stressful!!!

The owner of the shop diagnosed my rear end noise and it was going to be an expensive repair he was…read morevery honest about it and told me it was time to trade the car in wasn't trying to dig me for money good experience

Highly Recommended…read more You can feel a little helpless when your son/daughter away for college has car trouble. My son had significant car trouble with his Xterra and Dave really took care of us. It was an old Xterra so finding someone to work on it was hard enough. Dave treated us like family. With the car back on track, my son can focus on his school again. Thank you Dave. Mike and Charlie

Fantastic, knowledgeable technicians. Extremely reliable and reasonable pricing. We have been…read moretaking our cars their for over 15 years. Never disappointed.

So far so good. Very honest and helpful. Had seen my car before and takes good care of it. Great…read morecustomer service.

So grateful for this local shop! They are consistently reliable, honest, and professional!read more

I made an appointment for 8:00 a.m. 4 days ago I left my car there for 4 hours they didn't get…read moreanything done then they made excuses about why they didn't get anything done when I posted a review the owner Anthony lefta message on my machine that told me never to come back he would never take me again who would even think of going to a place that made you walk around town for 4 hours, when the man said it was going to take 2 hours.

Been taking my VWs here for years. They are a VW warranty shop and do excellent work. Never a…read moreproblem and Alex is the best at communicating

They replaced my sun visor and gave me options and were cost conscious. They were extremely helpful…read moreand it was greatly appreciated. We will use again

Always very helpful and ready to help. Great people!! This company should get an award for best…read morebusiness in Prescott/Valley

Flat tire with broken stud , they fix the tire with suggestion to replace all the studs all around…read moreand show me a picture of leaking oil on my shocks. Total suggestion price was $3000. They generate the suggest maintenance by AI I believe and keep pushing aggressive sale tactics. I went to Honda after a repair at "big O tire "they check the shocks and struts and nothing was leaking. I'm sure they're doing a good job just have to be an aware of their sales tactics . I won't be going there anymore.

Just good honest people I have 3 different cars that they…read morehave serviced or repaired and they have always done what needed to be done completely and in a timely manner. Good service, quality work, and a fair price

The 12/2/24 Went in for oil change, my appointment was…read morefor9:30. I was on the rack at 9:45. I was out by 10.:00 Total cost $62. I'll be back. I got an estimate four shocks & struts And alignment parts, and labor $1,400 I'd say that's pretty fair

My husband called a few days before I had my appointment to order tires for my car. Paul was great!…read moreHe knew exactly what we were wanting for my new tires and ordered them for us. I called to confirm that they had received the tires and was told to come right down and they would get everything done for me. When I arrived about 30 minutes later they said they were running a little behind but would do everything to get me out quickly. I was there for no more than and hour and left with my brand new tires. The prices matched what we saw online which was fantastic. I would highly recommend Tire Pro's for your next set of tires!

From their front of house Tire Experts, to the…read moreprofessionally trained and highly skilled technicians in the garage. This is one of the best experiences I've ever had when taking care of my vehicle. Not only do they have the most competitive prices I've seen anywhere, but they're hard-working dedication and honesty shines through in all the aspects of their work. Trust me, once you use them you will be a client for life and so will your family and friends!