Jim's Auto Clinic is the best!!! I trust this company more than any other Auto repair in the United States!!!

Don't use Jim's if you need your vehicle back quickly, or if you have multiple things you need done. Turn times are long and subject to extension without notice. Things get missed and/or botched due to taking in more cars at a time than they can actually handle. Jim's overbooks themselves to the point that they can't even fit all the vehicles in their lot, which leaves the unlucky ones parked on the surrounding street. Requests get forgotten and left undone. Communication is sparse and inconsistent. Pricing is high. There were 2 final straws here in September 2026 which prompted me to write this review. First, Jim's drained the battery on our SUV during a job, called us to come pick the vehicle up, and discovered that it wouldn't start after we arrived. Second, Jim's caused some pretty severe damage to our sedan with the tie rods, control arms, and power steering rack by working on those things in the wrong order with tools that were not appropriate for the job. Very confused as to how any 5 star reviews exist for this place....other customers must be getting a higher level of competence than I ever did in almost a decade of giving them our business. The fact that they are polite while they screw up your vehicle does not impress me. Never again! read more

Took the Eldorado to your preferred auto body shop, owls, the day after the incident. He said no estimate needed his words" I'll just work it out with John". Thanks John for crediting the Escalade work- except for the estimate charge. Charge me for an estimate. Then refuse to do the work. What good is the estimate. I only wish it hadn't taken you three months. I could have really used that $2600 during the holidays. That must have been a hell of a three months vacation. read more

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No ripoffs just quality assessment And work. Courteous and friendly service writers. read more

While the front desk lady was nice, and the service was completed quickly, I feel somewhat scammed. They charged me for an hour of labor on a service that was completed in 30 minutes. At 150$ an hour, that's a nice 75$ top off (for them). For me, that's a weeks worth of groceries I can't pay for. I don't appreciate businesses that cut corners for profit when we're all just trying to get by. read more

I would highly revommend their shop. Staff was friendly and they completed the service on time.

Jim's is fantastic!! They are fair and reliable. They have great prices too. I I recommend them to everyone.

If I could give negative stars, I would. I took my '64 Chevy to this shop to fix the power steering and carburetor. When I got it back, the polished radiator overflow container fell off while I was driving. I pulled over to check the noise and found it dangling by the hose. Then I noticed something even worse--the bolts holding the radiator were so loose I could turn them with my fingers. To top it off, I found a wrench left behind between the grille and radiator. When I called them, they lied and said they didn't touch the radiator. But then they also claimed the radiator was loose and leaking when I brought it in. That makes no sense--first, it wasn't leaking before or after, so that was a straight-up lie. Second, even if it had been loose, what kind of shop finds something like that and doesn't call to recommend fixing it? If the radiator had come off while driving, it would have destroyed it and a bunch of aftermarket parts. That's not just bad service--it's dangerous. While I was tightening the bolts, another guy stopped to help and asked what happened. I explained, and it turns out he also had a bad experience with this shop. He even suspected their positive ratings were fake. I wouldn't trust this place with anything. Avoid them at all costs. read more

I would like to give a shout out to this local business and its crew for always making my life better. I have been taking my vehicle to Jim's Auto Clinic for over 5 years and I have ALWAYS been impressed with the quality of service and high standards I receive from John's team. Steve is now the only one I will let touch any of my vehicles or the vehicles of my friends and family members. He always takes the time to explain what the problem is, his recommendations, and why he recommends those things. I am not car savvy which makes the education invaluable to me and builds an immense amount of trust. I have always felt valued when I walk in the door and safe when I leave in my car. I have never experienced anything but honesty and exceptionally high standards from John and the rest of his team read more

I took my 2017 Tahoe in for air induction system cleaning, trans flush, heater hoses. It now runs so smooth and quite and I can barely feel the transmission shift. A great staff, truly dedicated to taking care of your vehicle and advising you of services that you may need in the future. The mechanics are top notch. You will struggle to find a better group of people to work with in the auto service business. read more

I've been getting work done on my vehicles here for 10 years. They always get the job done right, and I've never felt like they are pushing unnecessary work on me. They are friendly and professional. read more

Very friendly staff. They fixed everything also. I'll be bringing my '95 Ford F-150 here for everything in the future too. I trust them to do a good job. read more

Our son's car broke down while he was at college. AAA towed the car to Jim's Auto Clinic. They were able to diagnose the issue quickly and kept both my son and myself updated. They were respectful to a college student and the cost of the repair was fair. I appreciate Jim's Auto Clinic taking care of my son's car when I couldn't. From now on, we will use Jim's Auto Clinic for all of our auto needs while the kids live in Prescott Valley. read more

My Girlfriend's car broken down in Prescott a few weeks back. She has a VW and this place is the only spot that works on European Cars. Also, the car is still under warranty with Carvana. We had it towed and dropped off and they said it will take them a week to get to it. Bummer, but ok. They fix it and replaced all the spark plugs and cables. $450 price tag and we were on our way. A week later and the car breaks down again. Same issue. We take it to the dealership where we have it serviced at here in Phoenix and they take a look at it. Turns out they used after market parts. Called them and let them know that the same issue is happening and the dealership said they used aftermarket parts. They deny it, very rude and condescending and they give us a number for the parts warranty. Dealership calls warranty number, nothing will be done. Don't go here. I feel like since shes a woman they took advantage of her because she doesn't know much about cars. read more

We recently transitioned to Jim's after old mechanic Dan Bagerly of AutoMax retired. We found the shop to be clean, efficiently ran at the front desk and surprisingly affordable in the work they did on our car. read more

This was my 1st time using Jim's Auto Clinic, cause I just moved here to Prescott 6 months, They are Over and Above great experience with being greeted from the time I entered the office with positive upbeat attitudes, from Sara, and Danielle as Service Advisors, and Mgr. John. I brought my 2017 KIA Sportage in for PM service that was needed at 68,000 miles. So grateful that I was guided to this Auto Clinic. Oil change, 21 point inspection, I was needing a couple of belts replaced, and cabin filter, and what was nice, is that they had everything for my vehicle that was needed. Very high quality service in all aspects in this business. I felt so well taken care of regarding the safety and needs of my vehicle. Definitely will be letting people know what a great place to have car service done at, and will be returning. All The Best to a Great knowledgeable Team. Thank you in Deep Appreciation. read more

I started taking my Chevy Tahoe here because I've heard about how great they are over the years. My ac went out and they fixed it. The next summer it went out again and they fixed it...ok so that's good. But yesterday, my Tahoe started to break down in the middle of the road. It's a 2016 and it's in excellent condition so I was kind of shocked to see it doing what it was doing. It really seemed electrical, but I had just gotten gas so I wasn't sure if that played into it. After a few minutes it started back up again, so I brought it to Jim's. I talked to a woman who was out front with a scanner so she can scan vehicles' computers. At first she had no problem walking over to scan it, but once I had said it had broken down for a minute then has been working fine, she flat out refused to use the scanner. "It won't fix the problem" I know, I just want to see what the codes are saying so I can determine if it's a bigger issue than it is. "It doesn't work like that, it won't fix the problem." I understand that lady, I just want to see what the code is. "Well you probably shouldn't drive it, the scanner will just tell you the code, it won't fix the problem." Really? Wow. I thought your little handheld scanner would change the oil and rotate the tires and fill the windshield wiper fluid??? I just wanted the code so I could have determined if I needed to spend hundreds or thousands of dollars on my vehicle at the moment. We went to O'Reilly's and got the code immediately. It was a gas cap error, just as I thought. By the time I turned the truck back on, the engine light was gone. I'm still taking it in to get diagnosed and serviced, just not at Jim's Auto Clinic. Way to go! read more

Took my car to this place a while back for an inspection after running over a rock. There was a loud noise coming from the front of the car. They lifted up my car, inspected closely everything looked fine, was ok to drive and it was only a cosmetic issue. I didn't feel confident that there was nothing wrong so I took it to a second repair shop in AZ (Franks) the next day. The second shop lifted it up and said there was definitely an exhaust leak, showed me where it was and said it needed to be repaired. I was able to find a part and repair it soon after. The people at Jim's were super sweet and nice but it made me very weary since they were so confident there were no issues. I don't like leaving poor reviews, but wanted to warn others of my experience- always good to get a second opinions read more

WOW............had a strange sporadic AC issue going on with the car. AC would blow fine but after 10-30 minutes the pressure would drop to almost nothing. I am pretty handy with repairs and though it was something significant with the AC system. I am on vacation and didn't have the time or tools to do any investigation on my own so took the car to Jims. The gentleman at the counter walked out to my car and pulled out a horribly dirty cabin filter. Yes just a cabin filter cause this issue. Took 10 minutes and $36. I was expecting to pay north or $600 for any AC repair. Go see Jim! read more

Honest, thorough, fair pricing and high quality workmanship. Convenient location, great artwork in the waiting room and Rexie.

This was our first visit to Jim's and we were very pleased with Service & Courtesy! Being new to the area, we've been shopping for a local, reliable auto service for our vehicles that are efficient & knowledgeable and would make quality recommendations as needed. Jim's was outstanding in all these areas and we will be returning when the next "maintenance" light comes On! read more

Had a great experience using my first mechanic since moving to Prescott! Had a glitching Kia Optima Hybrid show me every blinking light on the instrument and making some obscure warning sounds and had no idea what it could be. Called Jim's and got an answer from Danielle right away. She mentioned they were extremely busy, but I could drop my car off, and they'll get back to me with a diagnosis tomorrow and likely a repair the following day. Danielle got back to me with a reasonable repair needed early the next morning and that it will be ready to pick up that afternoon. I try and avoid mechanics whenever possible because of the price gouging I've endured before, but Jim's Auto Clinic restored my faith in honest auto repair shops. read more

Front end work !1500 ram, very common truck , hub bearing and control arm replacement and alignment! Over 1300.00 WOW! parts alone 805.00, parts on rock auto my cost 225.00 plus shipping. Over 1000.00 in labor at jim's!!! Never again. read more

We were on our way out of town with our travel trailer on our trip through Arizona when we realized our truck was not running properly. We ended up stuck in a business parking lot with our TT. AAA recommended Jim's Auto Clinic. They were so nice and helpful. We had the truck towed in and they diagnosed the issue (varmints), fixed it, and we were back on the road in a few hours! I can't say enough about how appreciative we are. read more

These people are great and I can't recommend them highly enough. I am from out of town and had to have my car towed there from Black Canyon City. I decided to have the car taken there as a result of an auto club recommendation and reviews on Yelp. My service advisor John was efficient, incredibly responsive and very fair. When it comes to auto repair you just can't ask for anything else. read more

A few months back, our 2004 Jeep Wrangler had developed the dreaded Death Wobble. It can cost $2,000-$3,000 to fix. Jim's looked at it, and found only a $400 repair was needed. Had they been unethical, they could've charged me far more for unnecessary repairs, and I never would've known the difference. They didn't do that. Last week, I brought the Jeep in for a trailer hitch install and a "give it a look because we're going on a trip" request. This time, they found $2,600 in necessary, and previously deferred, repairs. It's all fixed, and they even installed new wiper blades and heater control knob for free, because we hadn't approved them beforehand. The folks at Jim's are honest, ethical, and good at what they do. I highly recommend them. Hell, they even laugh at my bad jokes. read more

Brian was incredibly helpful and didn't treat me different just because I was from our of town. They offered me a ride anywhere I needed to go and were just so nice. It turned out that I didn't have any mechanical problems...just a piece of the undercarriage that had come loose and was rubbing against the tire. The next time I come to Prescott I will definitely be coming back for an oil change. It's nice to know that you can still find an honest mechanic in this world!! read more

Jim's Auto Clinic - Auto Repair Near Me - Prescott, Arizona

I can't say enough good things about this shop!!! ThankYOU Phillip and Dale, the auto technicians and last but not least Andrew who drove me home and picked me up 3 x's.! My Lexus was making a strange noise, it was embarrassing and annoying. They ran the diagnostics and found the problem. Unfortunately the wrong part was ordered initially but was quickly reordered (the Lexus has 4 servo motors (activators) each of which serve a different function.. easy mistake to make)... and it was Memorial Day weekend. When the correct part arrived my car was repaired and the oil changed in just 3.5 hours. As a single woman finding a trustworthy auto shop that's professional, courteous and fairly priced is rare... Jim's Auto Clinic is one of those rare places. A sincere ThankYOU!!! read more

I am new to the area and passed by this auto repair place each day recently. I always noticed that there was a lot of cars. I had a persisten squeal from my belts and decided to give the place a try. Was I glad I did. They are an honest repair shop which is hard to find. I will definitely go back there. The cost for repair was 150 buck. John and Dale are awesome. I cannot recommendation this place enough. read more

Two Stars~ for being nice folk, if wrong on occasion, and, though when wrong they do not fix and put things right--matter of opinion there I suppose but I sure felt disappointed-- they are otherwise polite courteous and helpful! Well so they are very nice people who will Always be helpful who Just On Occasion will make a mistake evaluating what is wrong with your car, particularly if they never look at it before suggesting their expensive solution and, consequently, can cost you A LOT OF MONEY on estimates and so they will NOT FIX YOUR PROBLEM despite what will Sound like a guarantee but self-same guarantee will be ..... WORTH NOTHING and YOU WILL have to pay more FOR THEIR MISJudgment ..... despite what sounds like a guarantee, when they say "instead of trying to figure out what is wrong we'll install a whole new system" you will have NO RECOURSE if it Still does not work afterwards so .... I think you should know about that and so I think you should ALWAYS use a credit card and not pay cash and ALWAYS HAVE THEIR MECHANIC LOOK AT YOUR CAR yes I advocate you pay a few dollars more; again, before the work begins as otherwise, you could be in for expensive trouble do not forfeit your ability to contest so again NEVER PAY CASH and you should be Ok! they are Very nice people if occasionally their estimator guesses wrong and so they cost me ~ $XXX for NOTHING (couldn't afford the cost of repairs after I paid cash for the replacement that doesn't work) so be warned be careful and enjoy their otherwise courteous service! read more

While visiting Prescott over the weekend, my F-150 starter went bad. AAA towed truck to Jim's on Saturday. I received a call from Jim's on Sunday. They open at 0730 on Monday and had my truck back to me by 1100. Excellent service. The quick turnaround was greatly appreciated. I highly recommend Jim's Auto Clinic. Honest good work and outstanding customer service. Thanks again! read more

I went to Jims Auto Clinic yesterday to get my rotors turned and was amazed at the exceptional customer service that I received from Philip. He was very friendly and knowledgeable and answered all of the questions that I had. After going over all my questions he gave me a great price and even offered to give me a ride to my house while I waited. What a great place. I will definitely be recommending all of my family and friends to Jim's Auto Clinic in the future. read more

My brake light came on in my VW and and my ac wasn't working so I brought it to Jims for a diagnosis. Car was running fine before with no issues other than ac. They called me back and said it needed over 3000 dollars in repairs! Front and Rear brakes and rotors, ac compressor, and timing belt and water pump. I was shocked and paid 154 for diagnosis. I went to drive it home a quarter mile to think about whether I was going to get the repairs or get another vehicle. The car now was making a loud knocking noise which Jims told me was the timing belt. I bought the vw from London auto werks in Surprise and I had it towed down there as the timing belt was under warranty. After London looked at the car he told me the ac compressor was making the noise and the timing belt was fine. He put the ac compressor back in place and the car ran fine no noise. The ac started working again and he didn't change me anything. Sometime during Jims diagnosis something had happened that created the noise. I went to talk to Jims and they refused to admit they had done anything wrong. They told me it was a "coincidence" that the noise started when I took it to the shop to have the very component diagnosed. They did give me a partial refund, which was nice, but the whole incident caused me a lot of stress and time and I don't think I got a fair deal. The owned even had the gall to say "you gonna give me my 80 bucks back if the timing belt fails in the next 1000 miles". I told him I just drove it 1000 miles and it was fine. I want the rest of my money back and would not recommend Jims. I wasted a lot of time and money getting my car back and forth to surprise after they messed it up. read more

The best way I can describe their perfomance: integrity, credibility, fair prices and standing behind their work 100%. Outstanding!

A story: the summer of '17 I was working at a camp up in Prescott and I accidentally parked my car on a big rock. It was stuck on there. We got it off (with the help of a local towing company). I took my car into Jim's auto clinic as soon as I could as my car was not accelerating normally so I wanted to see what was wrong. I don't happen to know a lot about cars, am a female, and was away from my dad and his trusted mechanic in the valley. I'm very glad that I went to Jim's though because they were very nice and not condescending to me in explaining what was wrong with my car. They even called my dad to tell him the results as well! I just needed my cars idle to be relearned and they changed the transmission fluid. They fixed my car in a very reasonable amount of time, and they even drove my car around the block to make sure that it was working normal. And they didn't charge me exorbitantly. I'm very thankful for them and how they helped me with that crazy accident of mine. Those Prescott boulders! read more

I always bring my car here. They are honest!! Jim owner and son Brian run the shop. They give a AAA discount. Student and military discounts too! Being a woman, I feel like most repair shops really screw us over....sorry to those who disagree. I have had so many bad experiences! NOT HERE...IT WAS WONDERFUL YET AGAIN! Honest, friendly service and fast! They are a keeper! They could have told me that the rats had eaten thru the engine block..or whatever and I would have not know the difference. I had left my car sitting for 8 months so I would have believed that. Instead, only one wire had been eaten and they fixed it and removed the nests from the engine. Good old fashioned service at its best! Thanks Guys! read more

Fair price, really fast service, and just really great guys! They got my parts installed in no time, hours before promised! Thanks!!!

I had my truck towed in a few months back, because of trouble starting. Phillip checked it over, and it was the spark plugs. He called me to tell me my truck was ready, the next day. I expected he had replaced them, as other auto shops had done in the past. But Phillip said all it needed was to have the spark plugs cleaned! I was so appreciative of his honesty! So many shops take advantage of women, because we dont know much about automobiles. Not Jims Atuo Clilnic! I highly reccomend them!!! read more

Brought my 1997 Tacoma in with a cracked head about 6 months ago. It wasn't a cheap fix but I feel I really got my moneys worth! Truck is still running great and no leaks. Thanks for the awesome work! read more

I highly recommend Jim's Auto Clinic for any car repair service you may need! As a senior woman fairly new to Prescott I had no idea of where to take my 12 year old Prius for "mysterious" problems. After researching my Toyota manual it seemed the problem could be any number of problems---all of them very costly. I ended up taking my car to Jim's Auto Clinic hoping it wouldn't be a major issue. To my relief and surprise they told me it was a minor issue and it cost very little to repair. Frankly, they could've told me anything and charged a high price and I wouldn't have known the difference! I knew I found an honest repair shop. Their service was excellent, the men were all very friendly, polite and respectful. They also provided transportation to and from my home without any wait time. I'm so thankful that I found the perfect place to take my car where I will get excellent service from someone I can trust. I've taken my car back months later for an unrelated issue and I'm just as pleased! read more