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    Jim's Alignment & Brake Service

    4.0 (41 reviews)
    Open 8:00 am - 5:00 pm

    Services - Jim's Alignment & Brake Service

    Auto maintenance

    Oil changes

    Auto repairs

    6 More Services

    Auto brake repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Tire balancing

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    Recommended Reviews - Jim's Alignment & Brake Service

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    So called rusty bolt...

    My father brought his BMW into Jim's to get an alignment done. This should be simple enough, or one would think. The tech working on the car ended up breaking an eccentric bolt in the rear end during the job. Things happen, I get it... but that is not where the train went off the rails. The service adviser, Charlie, explained that the bolt/car was very rusty, and this is why it broke. The car is originally from the Pacific NW where we do not salt the roads in the winter. There is ZERO rust on this car. Charlie now wanted to charge my father $100 in labor to replace the bolt and another $40 for the bolt itself. BMW of North Scottsdale sells this bolt for $16.87. Needless to say I stepped in, called the shop and told them I would be back to pick the car up with my trailer. At this point I will go purchase the correct parts and fix the car myself as $140 is unacceptable for a mistake that they made. Fast-forward the story, when I got the car home, there was ZERO rust on the bolt and it was twisted to the right which indicates it was over-torqued when he tightened the bolt and that is why it snapped. When we were still at the shop picking the car up, Charlie was still very insistent that the car was rusty to the point that he even leaned over his desk to get in my father's face. I was outside strapping the car down to the trailer while this took place. This type of aggression and intimidation is unacceptable and honestly I wish I had been in the room to see this. Only a bully uses tactics like this. Had I been in the room, I guarantee his big brass ones wouldn't have been that big.... To end the story, in order to pick up the car, my father had to pay for a $50 inspection... Really? $50 for you to break it, me to fix it and send the car to another shop to align it properly. Wow!!! This could have been easily fixed by taking ownership of a simple mistake, instead of gas-lighting their customer.

    Had an alignment done by Wes on my 911 s Perfect Job . Car drives straight as an arrow at 147 MPH near skull valley !

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    3 months ago

    Brought my truck in for an alignment. Great service, you can that you can trust them. Definitely bringing my other vehicles here

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    2 months ago

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    4 months ago

    Very efficient and friendly, and cost of labor and parts were very reasonable. I will be a return customer.

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    1 year ago

    Very nice and competent staff. Had brakes replaced, a bit expensive but good quality work

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    3 years ago

    These are good guys doing what auto shops should do. Fair price and don't oversell services. I will be back.

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    5 years ago

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    4 years ago

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    5 years ago

    Great work, courteous service at a good price. These guys came to me highly recommended and for good reason.

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    5 years ago

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    4 years ago

    Great customer service. Definitely recommend and will go back for services on my other vehicles. Nice shop.

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    Page 1 of 2

    Ask the Community - Jim's Alignment & Brake Service

    Review Highlights - Jim's Alignment & Brake Service

    Definitely recommend and will go back for services on my other vehicles.

    Mentioned in 2 reviews

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    Discount Tire

    (121 reviews)

    Today, while visiting Prescott I had s tire issue. I called GoAZ first I bought my Indian Challenge…read moreat GoAZ in 2021. GoAZ parts was great, she was friendly and helpful. They didn't have the tire in stock but could get it by Wednesday. I found a tire in Mayer at the Harley Davidson but I'll get to back to that. I asked if I got the tire and got there by 4 could they get me in to swallow the tire out since we need to be on the road in the morning. He said his guys were itching to go home. So I inquired about Wednesday and he said they didn't hsve to tools to swap the tire. Unfortunately there is no special tools needed for changing a tire. Liberty Harley Davidson had 1 tire for $400 however he was rude and acted like he was put out for having to go look for the tire. Then he let me know that he can't work on anything but a Harley Davidson. I let him know it was an unexpected emergency and he said they aren't allowed. The most helpful person in town was the manager at Discount tire. He called around tried to set stuff up and was friendly. I could her the guy from liberty Harley Davidson telling him he'd already told the guy on the Indian he can't change it. So we rented a U-hual and were taking home. The tire prices are about $100 more than the valley. Clearly Go AZ and Liberty Harley Davidson don't care about riders in the least. I wouldn't buy anything from Prescott Valley GoAz or Liberty HD. They aren't about riders.

    I required 4 new tires for my vehicle. I tried to reach another place but put on hold and they hung…read moreup on me twice. I then tried discount and also could not get through. But I still needed tires I tried to login online but that did not work. So I called their 800 number and Sonia immediately picked up the call. I pretty much knew what I wanted and she took my order then looked at other tire dealers for best price for me and reduced the price accordingly. I asked for a military discount and she gave me that then a AAA as well. The price was great. I'm not sure why but I always end up at Discount tire. Their service has also improved for pre-orders. You make an appt. Then take your vehicle in and they have a spot marked for you. They take your vehicle immediately in and thus your only waiting for the actual tire installation. Outstanding. I'll definetly be back.

    Jim's Alignment & Brake Service - autorepair - Updated May 2026

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