We called ahead to make they had the tires we wanted. They had to be ordered but arrived the next…read moreday. We went back at the time indicated and they mounted the tires and balanced them promptly. Nice people with prices and service we were very happy with.

Bought new large truck tires for my RAM Truck over a year ago. They recommended these tires and…read morethey have been great, plus barely any wear. For once I think these tires will actually last as long as they are advertised to last. Caught a screw into the tread that caused a slow leak and I had begun to notice some vibration at higher speeds. Brought the truck in to have them fix both problems. They repaired the leaky tire and balanced the wheels within about an hour. Fast. I went to pay the bill and they said no, you bought your tires here, everything is covered. Completely unlike the last place I went to here in town. No hassle, no excuses, no trouble, just straight up good service. Go HERE.

Very quick and efficient service. I had a tire in need of repair. They were able to get me in right…read moreaway. The tire was repaired in just a few minutes while I waited and the staff were very friendly. I will go here for my next car service needs.

I hade a hole plugged in my tire yesterday and in the process of doing it they destroyed my rim on…read moremy new 2026 tax. I will never come back other than to get the wheel they owe me. also they never even got my tire to the right psi and bent the pin inside the stem so I can't even get air into it?

Came in with a patch job and it is pretty bad but these guys got me on the road even when others…read moredidn't want to! 5 stars of course thanks my people!!!!!!

I visited Sergio's Tire to get a quote for a oil change and alignment. A young man (I think one…read moreSergio's sons) came out and looked at my vehicle. He recommended a tire rotation in addition to the oil change and alignment. I asked what all that would cost and he quoted me a price of $180.00. I made an appointment and took the car in. When the technician looked over the tires we decided that one tire needed to be fliped so the worn side would be on the inside. He said there would be an additional charge for that and I agreed. When I went into the office to pay, woman in the office told me my bill was $240.00. When I questioned the price she said $80 for the oil change, $100 for the alignment, $40 for the rotation and $20 to flip the one tire. When I told I had been qouted $180. She asked if I bought the tires from them and I said no. She said the young man who quoted the price must have assumed I bought the tire from them, so the price would be $240.00. I have been doing business with Sergio's for 15 years and have bought several sets of tires during that time. I also thought the woman in the office was very cold and rude. I told her I wouldn't be back because I don't do business that way. I recommend that if you do business with them, make sure you get a written quote listing all the work to be done.

We busted a tire and rim on our road trip. We called and they said they didn't have a rim to match…read moreour custom set up so we went to a yard to try to find a rim and then took it to them to get a tire. When we got there, they found a rim the right size that fit better and put it together with the tire we found for a reasonable price. I wish we had just gone here first but I appreciate that they found the right thing for us and made sure it would work so we could get home.

Fantastic service and killer price on "used tires" full set of 4 that were practically brand new…read morelooking! Yes the one man show had a real life issue ona Sunday morning so I called an we reset the appointment for a little later in the day, but man he busted the work out so fast! Had me fully inspect the tires prior to install. Complete 5 star service, family owned and operated! I'll take this all day any day and this is what I prefer, even if there's a few hour delay, life happens! I'll be back for more tires for more vehicles!!! Thanks guys!

Open schedule and availability, fast service - changed and balanced front tires in under 10…read moreminutes, reasonable prices. If you need a quick flat tire fix, the Prescott Valley shop is the place to go.

DO NOT GO HERE!! This shop broke one of my wheel studs,…read morewhich I had no issue with, however, it was from using an impact to put them back on. He also stated that the shop did not own a regulator for that tool. They did not use a torque wrench or any other tool. At that point, I took it back to my maintenance shop and we ended up breaking another three just trying to take the tire off. All because they used an unregulated impact to install my lugnuts. We ended up having to replace three studs and three lugnuts. They were going to replace it but I didn't want their careless mechanic working on my car again. He just would've used an impact to put them all back on. MORE IMPORTANT PLEASE READ He charged me $50 for the tire patch, and I figured out that one of my friends who took her car here only got charged $30!! Both vehicles had the same work done, just one tire patch. Pablo, the business owner, has no base price he goes off of. I wanted a refund for my o-reilly parts plus a $20 discount for giving me an unfair price. He offered to only cover the $30 for the o-reilleys cost, then fully refused after I pressed about the price difference. Please save your car and money and just go to a shop that owns a torque wrench. And most importantly charges fairly.

Have to say I'm a little disappointed. I had a 1 pm appointment, checked in for 4 new tires. I…read moresat down and waited patiently several people had come in after me and got oil changes scanners checked. After being there about 1 hour and 15 minutes my wife called and said she was ready and how long it was going to take. All the desk people were busy so I walked outside to see how far my car was so I could let my wife know. To my surprise it was parked same spot I had parked when I had got there. So I asked for my keys and left. No apology or anything. I hope they get it figured out. Update: They called back and apologized and I should of communicated more as well but they got my car right in and are doing the tires as we speak. I just wanted to say thank you for the professionalism. When you open a new company there are growing pains. I apologize for my part of not communicating and they took responsibility for there part. I will definitely be back

It's not often I'm impressed enough to leave a review, but Isabel at Big Brand Tires made that…read moredecision easy. I'm a warranty administrator supporting 15 dealerships across the Phoenix area, so I interact with repair shops daily. Unfortunately, I've come to expect average--or even poor--customer service in this industry. Isabel completely changed that expectation. From the first interaction, she was friendly, upbeat, and highly professional. More importantly, she knows her stuff. She provided a detailed, well-structured estimate that clearly outlined the complaint, cause, and correction--something I rarely see done this thoroughly. It wasn't just a generic recommendation; it was thoughtful, transparent, and easy to understand. Big Brand Tires truly has a standout employee in Isabel. I hope they recognize the value she brings. Highly recommend.

They helped me out by repairing my RV tire that had a puncture. We had to bring in the tire…read morebecause their mobile truck was in the shop. I paid $50 due to the size of the tire, but it was better than Big O, who changed the price on me twice when I called.

I can only speak to how I was treated, and that was very fairly. I had some suspension work/motor…read moremounts done on my old Honda, and they installed a bunch of stuff that I sourced myself. Just ignore all the tires lying about, and be patient, and you will be fine, at least they treated me very well. I have mainly dealt with Ishmael, so he is my go-to at this shop. I have also had tires mounted and balanced there, also done quickly even though I did not have an appointment. The car drives very smoothly and quietly now. Just go.

Got an oil change done. Quick and professional, great prices. Had some friends recommend it to me…read moreafter the service techs notified them of issues with their vehicle (not up-selling nonsense maintenance, but genuine issues) and saved them a lot of money.

My Daughter took our Chevy Blazer into them because we couldn't get our Chevy Blazer started! After…read moreit was a determined that the Fuel Pump was the culprit they replaced it. My Daughter needed a ride home and they gave her a ride. Then they called and sent someone to pick my Daughter up and take her back to Brian's because the car was fixed. We live in Prescott and I will only use Brian's for any future repairs !!! Plus their prices are so reasonable. We thank God for Brian's and their Staff!!! My Daughter is Desiree Wilson.