Came in with a patch job and it is pretty bad but these guys got me on the road even when others…read moredidn't want to! 5 stars of course thanks my people!!!!!!

I visited Sergio's Tire to get a quote for a oil change and alignment. A young man (I think one…read moreSergio's sons) came out and looked at my vehicle. He recommended a tire rotation in addition to the oil change and alignment. I asked what all that would cost and he quoted me a price of $180.00. I made an appointment and took the car in. When the technician looked over the tires we decided that one tire needed to be fliped so the worn side would be on the inside. He said there would be an additional charge for that and I agreed. When I went into the office to pay, woman in the office told me my bill was $240.00. When I questioned the price she said $80 for the oil change, $100 for the alignment, $40 for the rotation and $20 to flip the one tire. When I told I had been qouted $180. She asked if I bought the tires from them and I said no. She said the young man who quoted the price must have assumed I bought the tire from them, so the price would be $240.00. I have been doing business with Sergio's for 15 years and have bought several sets of tires during that time. I also thought the woman in the office was very cold and rude. I told her I wouldn't be back because I don't do business that way. I recommend that if you do business with them, make sure you get a written quote listing all the work to be done.

Just go to Sergio's, they actually value you as a customer. This place wants every dollar they can…read moreget, even if a service was done or not.

Can't beat his tire prices and excellent fast service! Our go to guys for brakes too!read more

I have taken my Toyota Prius to Bob's Complete Auto Service since moving to Prescott 4 years ago…read more His place was recommended by my daughter and son-in-law who live in Chino. Their service is excellent as is those that provide it. I have even had emergencies that required immediate care and they did the job.

I have no words but 10 stars! I have never been treated so kindly, the customer service was better…read morethan a 5 star resort. My truck, Ford F150, has been having issues and I have not been able to take care of it in a one stop shop until I found Bob's Complete Auto Repair in Chino Valley. Thank you Bob and the ladies that went above and beyond.

ACT towing rescued us and our truck and trailer in Seligman. Our new F150 Lariat wouldn't start and…read morenone of the usual suspects could be found... battery, starter,etc. The truck electronics were muddled and we couldn't get the emergency break to release. ACT trouble shot the problem and found a safe way to flatbed the truck without damaging anything. Even though Ford roadside assistance was waffling on dealing with our trailer predicament, ACT got us to our campground, got the trailer positioned and leveled at our site, and delivered our truck to the Ford dealer in Flagstaff. The ACT driver had decades of experience and man did that work in our favor. Getting stranded in the desert far from home on a COVID Sunday with an RV rig is a little stressful. Especially with two small dogs and 99 degree heat. We were so impressed with this company we gifted the driver the best bottle of California red wine we had on hand. If you have the option, call ACT.

On 16 June 2014, my wife, our pet dog Muffin and I were on our way to see the Grand Canyon, but the…read moreunfortunate happened and our minivan quit working at Seligman, AZ. The auto shop (Route 66) which we tried to get some help was not helpful at all in any way. Their towing was worse when they tried to take advantage of our situation, charging us $450 to tow our van from Seligman, AZ to Kingman, AZ which was double than what other tow truck company charges which we found out later during that day. We will never ever step in to the Route 66 Auto shop and towing, they are just plain horrible to do business with and will rob you blind. Anyway, our auto insurance (USAA) sent a tow truck to our aide, and that's when we met Larry of ACT Towing from Prescott, AZ. At first Larry was kind of shy, but after a couple of minutes on the road, we realized that we have met the kindest gentleman on earth. I was also surprised when he offered to bring our pet inside the truck cabin which other tow truck company would never dared ask that. Our insurance company covers the towing from Seligman to Kingman for FREE, that's about 75 miles away and because of our situation, staying in Kingman and having the van repaired will cost us a pretty penny. So we asked for a quote from Larry of how much they would charge us from Kingman to Las Vegas and I was surprised they gave us a very fair price, so we decided to be dropped off all the way to Las Vegas. If we ever see ourselves stranded by Seligman, Ashfork or Williams AZ area, we are confident that we are in good hands for as long as ACT Towing is around. They are professional, always willing to help, honest and reliable. Despite of our misfortune, we have met a person that makes us strive to be more kind to others. Thank you again Larry! God Bless you and your family...

HORRIBLE CUSTOMER SERVICE BY KRISTEN! We contracted them through AAA, they said they were coming…read moreout, the app showed they were here, they all of a sudden the app showed the service agreement CLOSED! They never called to say they were NOT coming, they just did not show up! I suggest you use American Towing instead! They will come and take care of you! They will actually SHOW UP!

Came out of doc's office and car wouldn't start. Called AAA and they sent Custom Towing. Needed a…read morenew battery and was quickly installed. Jerry was pleasant, efficient, friendly and polite. Estimated wait time was 10 minutes, and it wasn't much longer than that (we have waited 1-2 hours through AAA). Just a very positive experience! Hope not to need them again, but if we do we won't hesitate to call Custom Towing.

I can't say enough good things about the team at Murphys Towing Repair. When our truck broke down…read moreand we were stuck needing immediate help, James, Jessica A, and Jesse truly went above and beyond for us. From the moment we arrived, they were professional, friendly, and incredibly helpful. James made sure everything was handled quickly and efficiently, Jessica A kept us informed every step of the way, and Jesse worked hard to get our truck serviced and back on the road as soon as possible. Their customer service was outstanding during a stressful situation--they treated us with kindness, urgency, and genuine care. It's clear they take pride in their work and in helping people when they need it most. Highly recommend Murphys Towing Repair to anyone in need of reliable and top-notch service. Thank you again, James, Jessica A, and Jesse!

We all have needed a tow in our lives and it is very unnerving when it happens. When stranded and…read moreneeding to charge the truck James was there to offer his services. Not only did he give a tow to the charging station but he offered to go get the trailer (as had to leave it to save power -still didn't make it). No worries though, there was a real Samaritan to help and so very thankful!! It's times like these that make me truly appreciate kind souls in this world!!

We had a tire blow out on route 40 and we were lucky enough to find Historic Route 66 Automotive…read moreand Towing. Not only did they repair the leak in our spare tire but they discovered a wheel bearing that needed to be replaced. Wendy worked hard to get the part in that day and repaired it as soon as the part arrived and we were on our way. Wendy and her team are amazing. They are not only good at what they do they are truly great people with customer satisfaction that is above and beyond. You feel like family while you are there which makes your vehicle problems seem less. They were also so nice to our labradors, feeding them dog treats and petting them! You will never find a better repair shop for getting the best job done, fair pricing and family like atmosphere! Every company should operate like they do!!! Love them!

After hitting debris on the interstate near Seligman, the tow truck guy brought our Highlander to…read moreRoute 66 Auto which was the nearest repair shop. I am very glad that he did. Wendy and Derek worked really hard to help us get our car running again so that I could get back home. They were very open with me about the challenges of the repair job. Wendy quickly and effectively provided our insurance company with the requested information so that we could get reimbursed. Derek, the mechanic, replaced our radiator and got our car running again - the car ran great on the drive home. Throughout the process, they provided excellent support and answered all of my questions. Most importantly, they were kind and understanding of my situation. On top of it all, the cost of the repair was more than fair. I am very grateful for the service they provided and I highly recommend Route 66 Auto.

We needed our truck towed back to our mechanic in Mesa after it broke down just north of Sunset…read morePoint. We are Triple A members so we requested service through them. They referred us to Tri City Towing. I called at 9AM to see how long it would be before the tow truck arrived. The dispatcher said 60-75 minutes. The driver never showed up. After 90 minutes I called back and was told the driver was 20 minutes away. Then the driver called and said he had to make another stop before he could pick up our truck. It is summer in Phoenix. We were lucky it was a little cooler and we had plenty to drink. If not we would have been in trouble from dehydration and probably needed to call 911. In addition there was almost no cell service where we were parked. We had to walk about 5 minutes to get service. We continued to wait. It took 3 plus hours for the tow truck to show up. Then he told us we would have to go back to Phoenix through Buckeye because he had to drop off another car. At this point it was not like we could say no. The air conditioning in the tow truck was barely working. The driver said the company employed 32 people and 2 mechanics. Clearly they need to hire one that knows how to work on air conditioners. We were getting very dehydrated from waiting so long to be picked up and the AC not working. The conversation with the driver was laden with the F word which we did not want to hear. When we were driving on the city streets he was following way too close to the cars in front of him. The last straw was the driver almost ran a red light right before our destination because he was too busy talking and not paying attention to driving. It took us over 8 hours from the time we called for the tow to arrive at our destination in Mesa. Unfortunately this tow company has the contract with AAA from Black Canyon City north past Flagstaff and over to Prescott. If you are an AAA member and they try to assign you to Tri City Towing do not use them. Tri City will lie to you about how long it will take for them to arrive. They will not tell you how many hours it will be before you are dropped off at your location. They will add other cars to the trip because they are more concerned about making money than customer satisfaction or comfort.

I'm done doing business with Tri-City Towing. They used to be good but now they're all about greed…read moreand lack of communication. They will never get my business again and I will make sure that everyone is talk knows exactly what they did to me. Overpriced and greedy.

Ralph and crew are great. They don't overcharge and will get you vehicle back quickly.read more

I try to do all my auto work because of reliability/trust issues with auto shops. Truck needed a…read morefuel pump and the gas tank needs to be dropped to replace. Too much work for me to do. Took truck in to replace a fuel pump. I provided the fuel pump. Took about 3 hours. Once picked up, told me fuel pump works but gauge is reading empty. (this pump is in the tank and there is a lever with a float attached to the pump). Went to the gas station to put in gas and tank would not vent at all. Couldn't fill it. They stated I must have a bad pump. Got a new one under warranty and went to another shop. Found out first shop pinched a wire in the new pump, forgot to attach the float and lever to the new pump, and crushed a vent line with one of the tank support brackets. I guess my reliability / trust issues are valid.