It's unfortunate I have to write this review. My husband and I have generally always been pleased with the service we get at Alverez, whether it's the Chino or PV location. But after two fails this week, we won't patron them anymore.
I went in on Wed 1/8 for an alignment on my truck. I had an 11 am appointment. I was running a little behind and so my husband called to tell them. They said that is fine. I get there about 11:15 and turn my keys over. I then wait. And wait and wait some more. They let me truck sit for 45 mins before starting and as I watched, it literally looked as if they forgot it was there. Then it took them forever to do the actual alignment. It was over 2 hrs before it was done and I could leave. And on top of it, they charged me $20 extra labor. Raul also informed me the water pump was leaking, which I was aware of, but hadn't gotten to it yet. I got a price from him and asked how long a repair like that would take. Originally he said 3 hrs. I told him I'd have to do it some other time because I had no ride back home and I didn't want to sit in the shop that long. He went and talked to the mechanic and said that the guy said it could be done in about 1.5 hrs. That wasn't horrible, so I scheduled the appointment for 9am the next day. I was quoted $375 out the door.
Next morning I show up a little before 9. They take the truck back shortly after. And the wait begins. At just over two hrs, I ask for an update. At first Raul said he's pretty much done, just topping off fluids, but he'll check. He comes back with some story about needing a special tool and they had to wait for it to be delivered and the guy is saying another hr. At this point I'm pretty irritated. I tell him I hadn't planned to be gone this long and I have to get back home. He then informs me that the bill is $400 now because they have to charge me for more coolant. I told him he gave me a total price yesterday, not a "plus this" price. I now felt like I was being taken advantage of.
My husband called to speak with him, and he wouldn't come to the phone. He just told the gal at the front desk he'd only charge the $375. By now it's 12-12:30 and the truck still isn't done. Raul tells me there is still a leak so they're checking it. Ok, fine. At 1 pm they tell me the leak has been resolved but they have to wait for it to come up to temp to top off fluid. I go outside and the truck is just sitting there. It's not running. How can it come up to temp if the truck isn't running? I'm pissed at this point because I'm on hour number four on a job that should have taken 3 at the most. Finally at nearly 1:30 he tells me the truck is ready. No one apologized for it taking forever or anything. I paid my bill, got a snotty "have a nice day" for the gal behind the counter and got in my truck and left.
Never again. read more
