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    Custom Towing

    4.3 (18 reviews)
    Open Open 24 hours

    Services - Custom Towing

    Junk vehicle removal

    Winch-out service

    Vehicle towing

    Custom Towing Photos

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    2 years ago

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    10 months ago

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    1 year ago

    Courteous and knowledgeable battery service by Sean. Would definitely recommend and will contact them again if needed.

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    1 year ago

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    Ask the Community - Custom Towing

    Review Highlights - Custom Towing

    Had a company vehicle break down at a client's home and Mike from Custom Towing, not only arrived before scheduled time.

    Mentioned in 3 reviews

    Read more highlights

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    Tri City Towing - That's sticker is an understatement.

    Tri City Towing

    (16 reviews)

    We needed our truck towed back to our mechanic in Mesa after it broke down just north of Sunset…read morePoint. We are Triple A members so we requested service through them. They referred us to Tri City Towing. I called at 9AM to see how long it would be before the tow truck arrived. The dispatcher said 60-75 minutes. The driver never showed up. After 90 minutes I called back and was told the driver was 20 minutes away. Then the driver called and said he had to make another stop before he could pick up our truck. It is summer in Phoenix. We were lucky it was a little cooler and we had plenty to drink. If not we would have been in trouble from dehydration and probably needed to call 911. In addition there was almost no cell service where we were parked. We had to walk about 5 minutes to get service. We continued to wait. It took 3 plus hours for the tow truck to show up. Then he told us we would have to go back to Phoenix through Buckeye because he had to drop off another car. At this point it was not like we could say no. The air conditioning in the tow truck was barely working. The driver said the company employed 32 people and 2 mechanics. Clearly they need to hire one that knows how to work on air conditioners. We were getting very dehydrated from waiting so long to be picked up and the AC not working. The conversation with the driver was laden with the F word which we did not want to hear. When we were driving on the city streets he was following way too close to the cars in front of him. The last straw was the driver almost ran a red light right before our destination because he was too busy talking and not paying attention to driving. It took us over 8 hours from the time we called for the tow to arrive at our destination in Mesa. Unfortunately this tow company has the contract with AAA from Black Canyon City north past Flagstaff and over to Prescott. If you are an AAA member and they try to assign you to Tri City Towing do not use them. Tri City will lie to you about how long it will take for them to arrive. They will not tell you how many hours it will be before you are dropped off at your location. They will add other cars to the trip because they are more concerned about making money than customer satisfaction or comfort.

    I'm done doing business with Tri-City Towing. They used to be good but now they're all about greed…read moreand lack of communication. They will never get my business again and I will make sure that everyone is talk knows exactly what they did to me. Overpriced and greedy.

    Custom Towing - towing - Updated May 2026

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