Wife hit a coyote, took it to preferred auto body was the right decision. Don't take it to your nearby dealership. Take it to the pros Customer service,bodywork,Warranty 10, out of 10 No cap read more

Preferred Auto Body - preferred auto body is on point Do not take your car to the dealership for your bodywork Take it to the pros preferred auto body No cap - Body Shops Near Me - Prescott, Arizona

This was a very distasteful experience. As a woman, these men told me to my face repeatedly that my car would be repaired on a certain day and then they did not follow through. I would never return or send anyone I know to Preferred Auto Body. In addition, they charged an extraordinarily amount of money. read more

These guys are the best. High quality work. Amazing service. Been here for years. Only place I take my car to...even fixed the damage and paint work on my Porsche...like new. read more

Ford recommended them for my car repair after a large work truck backed into my car. It looks brand new! They kept in touch with me throughout the repair process. Great work and a nice crew! read more

This shop really needs to work on customer service,they released my sons truck to a wrecking yard in phoenix without permission saying I gave them verbal permission,yet I'm not the owner of said vehicle so how can I give permission,my son was and is still dealing with the insurance company to have his truck fixed. Preferred auto has no respect for the customer or their vehicle! read more

I stopped in to make an appointment for an estimate and was told if I could wait a few minutes they would be able to help me. A few minutes later, Cameron did exactly what he said. He was able to order the new bumper that day and replace it the very next day. Cameron went beyond the scope of work we agreed to by removing sticky tape residue as well. Being a single woman, I'm always leery getting work done on my vehicle. I'm very grateful that Prescott still has professional, kind people that go the extra mile for others. read more

Very professional staff. Timely and did a perfect job on our 2022 Lincoln. Highly recommend

I highly recommend this body shop. I was helped by Tristen who was both knowledgeable about the water damage on my car, and helpful when it came to fixing the problem in a timely manner. read more

Not knowing any body shops around town I was refereed here by the Prescott Nissan dealership. I wasn't very confident with my decision to come here because of their one star Yelp review but I went for it anyway. My car was in a minor rear end car accident and painting the bumper was the only thing that had to be done. The owner ( or the manager ) is a very nice guy! He gave me a quote that I sent to the person who hit my car and started to work on the bumper. Three big issues: - Over estimated the time it took to do the job - Once the quote was "locked" and the person responsible for the accident paid, I got a call from the body shop saying that "Oh sorry, we need more money" - They did a poor job paining the bumper. As a responsible person, the owner however, when found out that the party at fault already paid, did a great thing and said "Don't worry about the extra money". And later, when he saw the poor job his employees did got me a rental for a couple of more days and fixed everything. So to summarize there were definitely problems but at the end I was left as a happy customer with my car fixed ( thanks to Cameron). It's all that matters. read more

We are new to Prescott and needed to get some car body work done. After searching for a highly rated shop, we found Preferred Auto Body. I can't say enough good things about this shop. Not only were they customer friendly and efficient, but the job they did on our car was excellent. The work was done quickly and to our surprise, when we got the car back, it not only looked brand new, but a complete cleaning detail was done, inside and out. It was a pleasure to use this shop and I highly recommend it. read more

I had my car towed here to get an estimate on the damages after a minor car accident. They never did tell me what the estimate was - just decided to do the work without getting my verbal OR written permission. Not cool! I was fully intending on having them do the repairs, but after that unethical behavior, I had my auto insurance tow my car to another shop to complete the work. However, thanks to their actions, my auto insurance reduced my deductible costs - so for that, thank you Preferred Auto Body. I am making sure everyone I know hears about this so they can make an educated decision about where NOT to have their repair work taken care of! read more

I've used Preferred Auto Body twice, unrelated incidents, and I am very happy with the work that had been done and my interactions with the employees. Each time they set an estimate and stayed within it and they finished within the time frame they had told me. I would happily suggest them to a friend or family member who needed work. read more

Great service from the second I walked in the door. The ladies working the front were knowledgeable, very friendly, and honest. I turned my 2018 WRX in on Monday evening because someone sideswiped my rear bumper and was told it would be ready by Friday afternoon. Got a call Friday afternoon saying my car was done. Not only was the damaged fixed with perfection...but they washed the car and completely detailed the inside. Couldn't ask for an easier process!!!!! read more

I brought my vehicle there after Chino Glass tried to repair my windshield and damaged my vehicle. Preferred auto body did a top notch job!!! They repaired my windshield and damage, and my vehicle looks brand new. They had excellent customer service, and did the repairs quickly. This was the experience you expect and want from a company. I will be referring everyone I know to them, and be using them from now on. Thanks guys! read more

Just had a rear bumper replaced. Very fair price. The work was done in a timely manner as promised. Everybody from the owners on down were helpful, friendly and informative. I do recommend and will return when the need arises. Thanks to the people at Preferred. read more

Preferred AB is an awesome at what they do. The owner Cam Snow is very professional, super knowledgeable at what he does and has repaired several vehicles of ours in the past. He work is pristine and top notch! Preferred is by far is the best auto body shop in the Northern Arizona. read more

Avoid, especially if you are in an accident with someone insured by AAA. Preferred doesn't mean that they're preferred by the other driver. They are preferred by the insurance company. I was rear ended hard, and harder by them. In collusion with AAA, they didn't fix my rear hatch that was rendered unusable by the impact. The adjuster at AAA refused the repair without ever seeing the vehicle. A true case of the tail wagging the dog. When confronted with the facts of the situation, and my refusal to sign off on the 'repair', the body shop owner threatened me with physical force, tried to physically stand between me and entering my vehicle, even though his technician agreed with me that I owed nothing, and that there was no outstanding balance against me. Preferred Auto Body is simply bad news, and they are NOT going to stand up against an insurance company when they deny your rightful claim. read more

Even though the Yelp reviews were marginal, I did read that they were "under new ownership" so I decided to give them a try. I have a '13 Dually that had a fender dent needing repaired. I stopped by at about 9:15 in the morning, got out of my truck (no easy feat, since my truck is pretty large and I was hobbling on crutches due to a recent foot surgery) and made my way into the office. I told them I was needing someone to look at my truck. The nice lady looked down at a guy sitting at the desk and he just shook his head no. She said that "all my estimators are busy" and asked if I could just come back later in the afternoon. I was more than willing to wait, but that option wasn't offered. Oh sure, I'll be happy to come back this afternoon and hope you can spare 2 minutes of your time to give me an estimate. But I'm sure you'll probably be too busy then as well, so why don't I just keep coming by every day and hope that you'll bless me with the privilege of taking my money. Give me a break -- I've got better things to do with my time than drive back and forth to your shop in hopes that you can spare a few minutes. So...I gave the "new ownership" a chance -- they blew it. Moving on... read more

Preferred Auto Body is under new ownership! Working with Cameron and his crew is always an enjoyable ( as much as can be ) experience. He makes it very easy to get the work done that needs to be accomplished. Being an operation manager of a company and having 10 vehicles with employees who drive them, having Preferred Auto Body be our body shop is awesome! I have never had any problems! read more

After getting one bid to repair dent in rear lift gate, went to Nisson dealer where purchased. They do not do body repair however recommended Prefered Auto Body. Their estimate was considerbly less because they repaired the lift gate verses replacing entire lift gate. That saved me money as I decided to pay the bill since I carry $1000 deductible, and it wasn't that much over deductible. They delivered the car on date promised, looking like new, completely washed and cleaned and less cost than estimated. Count me completely satisfied. read more

We live in a world of short cuts! Ger r in and get r out! Not so with Preferred Auto Body in Prescott, Az! They did a FANTASTIC job on our 10 year old Explorer! Plus washing it inside and out! Our car was in the shop for 2 days and done right! We're very impressed and would recommend them highly! read more

Exceeded expectations on my front end bumper replacement and more. Staff was friendly, courteous, informative and the work was timely done and excellent. PLUS they washed my truck and cleaned the front floorboards prior to my pick-up. Highly recommended! read more

I was recently referred to Preferred Auto Body by a friend who has used them on more than one occasion. I was very happy with their work and their customer service was outstanding. They were very patient with my numerous questions and always very pleasant. They took care of me in a timely manner. Their location is very convenient too, not far from Yavapai College. Close to Enterprise rental if you need a rental car. I would highly recommend using Preferred Auto Body. My car looks great! read more

They did a great job! The job got done quick. The insurance company wanted to charge me for the tire and they handled that for me so i didn't have to pay for the tire out of pocket. Everyone there went above and beyond to keep me updated. The Car looks amazing cant even tell that it was in an accident. If you looking for honest quality work from friendly staff then they are the way to go!!! read more