When I tell you this place saved my life I mean it. My finance and I were on our way to Sedona from…read moreCalifornia when my Jeep broke down due to the transmission being done. We were miles away from home in the middle of the road and had to tow my car to the nearest transmission place, and thankfully it was this one. They didn't have appointments available but they still squeezed me in and where able to give me an answer the next day and by the end of the week the parts to my car where ordered and by the following week we were back in AZ picking up my jeep. Everyone was extremely kind to us and made sure we felt safe and in good hands. Honestly if my car ever has problems again I'm running straight back to PV to get it looked at because that's how amazing and good they were LOL. I would recommend this place to anyone, everyone here is very knowledgeable and helpful !

Finally after Prescott Valley transmissions mis-diagnosed my transmission problem, costing me $347…read morefrom them and $668 from another garage that put in a new ECM, which PV transmission said was the issue, it wasn't. I brought it to another Transmission shop and it was just a connection on the wiring harness. I found this out after bringing it back to PV transmission and they said I now needed a new transmission, which was BS, the new harness fixed the issue. They don't stand by their work, lie about their mistakes and lie about what they told me. The wife is very well versed in lying. These guys are a joke. The owners wife actually denied everything, stood by the new transmission lie and made up "notes" and quotes I never saw. I have the original bill with the work done, none of her "notes" are on the original invoice. Please save your self some money, go some where else. I have already steered a lot of friends and family away from their business. I will keep doing that as a public service.

Have to say I'm a little disappointed. I had a 1 pm appointment, checked in for 4 new tires. I…read moresat down and waited patiently several people had come in after me and got oil changes scanners checked. After being there about 1 hour and 15 minutes my wife called and said she was ready and how long it was going to take. All the desk people were busy so I walked outside to see how far my car was so I could let my wife know. To my surprise it was parked same spot I had parked when I had got there. So I asked for my keys and left. No apology or anything. I hope they get it figured out. Update: They called back and apologized and I should of communicated more as well but they got my car right in and are doing the tires as we speak. I just wanted to say thank you for the professionalism. When you open a new company there are growing pains. I apologize for my part of not communicating and they took responsibility for there part. I will definitely be back

It's not often I'm impressed enough to leave a review, but Isabel at Big Brand Tires made that…read moredecision easy. I'm a warranty administrator supporting 15 dealerships across the Phoenix area, so I interact with repair shops daily. Unfortunately, I've come to expect average--or even poor--customer service in this industry. Isabel completely changed that expectation. From the first interaction, she was friendly, upbeat, and highly professional. More importantly, she knows her stuff. She provided a detailed, well-structured estimate that clearly outlined the complaint, cause, and correction--something I rarely see done this thoroughly. It wasn't just a generic recommendation; it was thoughtful, transparent, and easy to understand. Big Brand Tires truly has a standout employee in Isabel. I hope they recognize the value she brings. Highly recommend.

Context - at 5am we drove from Flagstaff to Prescott on Friday of the MLK weekend. As the dog…read moreneeded surgery. On the way down it felt like the transmission was slipping, Great! After dropping off the pooch we started calling around the better rated shops and they were either full or unprofessional. We called Troy's and he was polite and accommodating and said "Bring it right down" so we did. We took a Lyft to breakfast and settled down to wait for the call. Well we got the call before we got the food and the diagnosis, reasonable quote and the news that since it was unfortunately the Friday of MLK weekend the parts wouldn't be available until Tuesday and he'd have it done Wednesday. Troy made no false promises, no bologna just the straight poop. How refreshing! We could see why his shop is rated so high. Unfortunately with a recovering pooch and a long weekend we decided to head back home and risk it. What did Troy do? He made sure we had roadside assistance and explained how best to baby the FJ back home AND there was no charge for the diagnosis. What a class act! Thank you, Troy you da man!

This place is truly awesome. I recently just had my 700R4 out of my 1990 Camaro rebuilt by Troy and…read morehis team at Troy Nelson Transmissions and my experience is way above what I expected. Troy and his well trained mechanics suggested that I go with the corvette gears, which was around the same price as the gears I was going to put in, and the results are perfect!! Their mechanics treat the cars with respect and the are mechanics you can actually talk to! Not only did they install a new torque converter for me, they fixed an oil leak that I had with the main seal for over 4 years!! Heli coiled my stripped transmission pan bolts! Now my car doesn't leak oil! I am so satisfide with the outcome of this project. Ive had the car back over a month now and I drove it to PHX and back on a light cruise and the car performed fantastically. It's hard to get in this place, because they are always busy, but if you are looking anything "transmission" wise, and you are able to get an appointment in, the Troy Nelson team will take care of you! The price was dirty cheap!

This is for the Chino Valley store, second time back and both were excellent. The latest was for…read morewater pump replacement , was quoted a very reasonable price by Brett, and job was completed for what I was quoted and am very happy,and on time. Also I asked Brett if he could check A/C compressor thinking another big bill, I described what was up and he said sounds like electrical problem said he could diagnose for 1/2 hour labor called back said it was some thermal switch. I said go ahead and check it out, called back in no time said it indeed was the switch I said go ahead. Once again hundreds of dollars less than what I was expecting. Do a lot of my own stuff but being 76 there some I will pass on water pump being one, I will be back. Awesome customer service, Brett is excellent. I also met my tech when I picked up, Brandon also very friendly and very helpful. Check them out

This is a great auto shop. DUSTIN, the 2ND in charge is a skilled and knowledgable auto guru. I…read morehad asked him to go over my 14 yr old Toyota. Actually asked him to "find something". He only advised that I think about the tires, showing me the wear. He was right too. Nothing else. How honest is that! Great auto repair shop!

Finally a mechanic you can trust! Very competent and good…read morepricing. Owner Anthony friendly, helpful and communicative. Discovered through customer recommendations. Will not take my Mercedes and Toyota anywhere else.

So grateful for this local shop! They are consistently reliable, honest, and professional!read more

First time going to Autoworks. Called and talked to Patty. I wanted to make an appointment to have…read moremy car serviced. She was very pleasant, helpful and very up beat. She got me in the next day. I would definitely recommend Autoworks and I would definitely go back. All the girls at the front desk were very accommodating.

I've been using Autoworks for a number of years and while they might be on the more expensive side…read moreof auto repair, I am always confident that they will get the job done correctly. The free shuttle service makes it pleasant to leave a vehicle overnight and get a ride back whenever the job is complete. An added bonus, I had work done recently and one of the store managers called me a day later just to check if everything was satisfactory. I don't ever remember a follow-up phone call from an auto repair shop before. Bottom line, good people, excellent work and I give a

Southwest was recommended by prescott valley transmission which is also a great shop! From the…read moreminute I walked in Rodger was very professional. The sent a quote the very next day describing what needed to be repaired in detail. I agreed to the work it needed. Two days total is all it took to finish the job! I highly recommend this shop! The owner came out and introduced himself witch I thought was really nice! Great work and very professional.

From the owner: We have the equipment and experienced trained personnel to service anything from a KIA to a…read moreKenworth. We don't offer mobile / roadside service YET

Tried this business when I needed an alignment for my car and ended up purchasing brakes too. The…read moretechnicians were very knowledgeable and even showed me how worn the brakes were. Ended up replacing the brakes and even had to smooth out the rotors because they were starting to warp. It took a few hours for the work to be done, but it was well worth it for the peace of mind & safety when driving. Would recommend this establishment for their amazing service and workmanship.

Came down here from California and my jeep broke down and this place helped us and were extremely…read morenice the minute we got here. Being from out of town and stranded is scary but the team here was extremely helpful and supportive and made us feel safe. Everyone who came in here in the time frame we were here, left satisfied. I really highly recommend this place, it's right behind the Wendy's (: