Finally a mechanic you can trust! Very competent and good…read morepricing. Owner Anthony friendly, helpful and communicative. Discovered through customer recommendations. Will not take my Mercedes and Toyota anywhere else.

I made an appointment for 8:00 a.m. 4 days ago I left my car there for 4 hours they didn't get…read moreanything done then they made excuses about why they didn't get anything done when I posted a review the owner Anthony lefta message on my machine that told me never to come back he would never take me again who would even think of going to a place that made you walk around town for 4 hours, when the man said it was going to take 2 hours.

Competitive quote for front drive shaft axle replacement received in less than 24 hours…read moreWork quickly completed. Shuttle service much appreciated Clean organized friendly facility

I brought my car to Christian Brothers Automotive for a single issue. They performed an inspection…read moreand gave me a list of recommended repairs totaling over $3,200. Trusting their expertise, I approved about $2,000 of the work. I declined their "urgent" $538 rear brake pad replacement because shortly afterward, a dealership inspection found all four pads were at 7mm and healthy. When I questioned Christian Brothers about this, they only offered to "re-measure" them. They also overfilled my engine oil by about half an inch above the maximum mark on the dipstick. When I brought it back, they corrected it but initially told me the overfill was "fine." The biggest issue happened after I paid them $240 for a coolant flush. Before their coolant service, I had no check engine light or thermostat issue. 2 weeks after the flush, my check engine light came on with a thermostat-related code. I got a second opinion and was told to check the coolant level because an improperly performed flush can leave air trapped in the cooling system. When we opened the hood, the coolant reservoir was completely EMPTY. I brought it back to Christian Brothers and showed them the empty reservoir. Instead of investigating whether their coolant service had been done incorrectly, they argued that the engine had simply "used up" the coolant. They then told me the thermostat needed to be replaced and wanted to charge me over $500. I did not replace the thermostat. I demanded they complete the job properly and fill the coolant reservoir to the proper level. I have now driven the car for about a week and the check engine light has completely gone away and has NOT returned. So, in my experience, they performed a coolant flush, left the reservoir empty, a check engine light appeared afterward, and then they tried to charge me $500+ for a thermostat that did not need to be replaced. Correcting the coolant level resolved the problem. Christian Brothers is NOT a cheap shop. Their prices are extremely high for most services, while the quality of their work and accuracy of their diagnoses have repeatedly been terrible and incorrect. Wrong about the brake pads. Overfilled my oil. Performed a coolant flush that left the reservoir empty. Then tried to charge me for the resulting problem instead of correcting their own work. I have completely lost confidence in this shop. I would NEVER return and strongly recommend STAYING AWAY. Get a second opinion before approving any expensive or "urgent" repair they recommend.

Avoid This Shop at All Costs!!!…read more I took my 2013 Jeep Grand Cherokee to Advanced Transmissions in January 2025 for a transmission rebuild, and it has been an absolute nightmare. I paid $4544.36, and after FIVE failed repair attempts, my vehicle is still not working properly. 1) Multiple Delays & False Promises: I was told the repair would take one week, but the shop kept delaying it, claiming it would be ready "tomorrow" On 02/11/2025, after waiting nearly three weeks, I went to the shop in person and was told they didn't even have the parts yet. 2) Vehicle Broke Down Immediately After Repair: I got my car back on 02/13/2025, but it broke down immediately and had to be towed back to the shop. They blamed an oil leak for causing an electrical short and "fixed" only for the same thing to happen again the very next day. 3) Misdiagnosis & Unnecessary Repair Charges: After failing to fix the issue, they told me the PCM was bad and quoted me another $1,500. I refused and took my car to another shop for a second opinion. Turns out, the PCM was fine the real issue was a loose ground wire and an improper installation of the transmission 4) Faulty Rebuild Confirmed by a Second Shop: The second shop found that Advanced Transmissions did not properly bolt the transmission back in place, failed to seal it correctly (causing leaks), and left my vehicle shifting worse than before. They recommended another full rebuild, meaning I was charged $5,000 for unnecessary work After showing Advanced Transmissions LLC these findings and requesting a refund, they refused, saying they "did a good job" and that my only option was to bring it back under warranty. Why would I trust them again after FIVE failed attempts? DO NOT trust this shop with your vehicle. They misdiagnose issues, perform sloppy work, and refuse to take responsibility when their repairs fail. If you value your time and money, go somewhere else and I mean anywhere else.

A terrible experience. Three tries to fix my car and five weeks to finally get it right. They…read morealso broke my windshield while my car was in their custody. They refused to fix it. Told me to prove it was them. The woman working the counter talks a good game but doesn't return phone calls, doesn't call back when she says she's going to, we always had to track her down. I would not recommend this business. Zero stars if I could.

Awesome service! Every mechanic at the shop is nice and always gets the job done right. Really…read moreappreciate them for always getting me in at a short notice. You guys rule!

If you read the reviews it's clear that this is NOT where you want to bring your vehicle…read more Unfortunately being newer to the area and in a tight bind, led me to bring in my car that wouldn't start. A local told me about this shop close to their home, however their only experience was with an oil change and when it had different management which I didn't find out till after it was too late. I have to say that everything about this shop was unprofessional. My vehicle was in their possession for over a week after the check engine light came on, overheating alert, and the vehicle wouldn't start. They were baffled as to what was wrong. They tried replacing a plastic part and kept me updated up to that point saying they were unable to pinpoint the issue. Finally they called to tell me they CHOSE to change out the starter and attempted to charge me $1,100- this was done without my authorization and without providing me with a quote or options for a starter. When I complained about being blindsided by this I was given this condescending response, "well you wanted your car to run didn't you? I mean we can take it back out and give you back a car that isn't running...". I felt manipulated into going along with he work they had done. After pity from the actual owner, they called me back to offer a discount and they charged me $500. I reluctantly paid for and picked up my car and of course within a couple of days the EXACT same issues occurred and the car wouldn't start. Ultimately, the issue was a frozen engine and I had to take it to another shop to get the full scope, details other finding of the vehicle that Auto Max couldn't figure out over the course of 2 weeks. Later when I called Eric the manager to discuss the matter, he immediately became defensive raising his voice and told me that I wasted their time by bringing my car back to the shop after their attempt at putting in a starter didn't resolve the issue)?! So I guess bringing in a vehicle that is having mechanical issues is beyond their scope of practice and additionally you'll be wasting their time by doing so. I was later told by the local tow truck driver who took my vehicle to a more reputable shop in PV that AUTO MAX in PRESCOTT does TERRIBLE WORK and they've towed many cars from there only to bring them to other more reliable shops. Again, please don't fall into the trap I did! Please take your vehicle somewhere else if you want professional and trustworthy work performed.

I reached out for a quote from European Auto Technicians along with several other shops. The quote…read morewas very high with a large markup on parts. A simple search online showed what the cost of the parts were versus what European Auto Technicians would charge for the parts. I don't mind paying a little extra, but this was a lot. I would be cautious when using them.

So far so good. Very honest and helpful. Had seen my car before and takes good care of it. Great…read morecustomer service.

This was initially a Google Review . Action Auto Responded and this is my reply to their response…read more I can't do a review if i don't rate you at least one star! 0 would have been my actually rating! This might have been what you were you referring to in regards to your normal two step process that eventually became, the master mechanic was looking at the process the entire time. Normally, The two step process is as follows: Hand tightened lug nuts in a crisscross start shaped pattern. That seats the wheel evenly! that never happened. Then the torque at specs. You know as well as I do the mechanic never set the wheel properly. This idea of the experience mechanic watching does not make any sense. If he was watching, and he was not, that has no impact of physically putting the wheel back on! You write well an must have been a very good story teller in school. I give you an A for that story! You know as well as I do, that I did not travel over 5 thousand miles in one month. That would have been one long trip. So whoever logged those miles might be the same person who set the pressure on the torque! Not so good with math!!! Sir, I don't appreciate being called a liar!! The tow truck driver, who was supposed to tow the vehicle never did. I told you that was were the vehicle was going not was there. Where you made up me telling you was locked in a yard-- not!! The tow truck driver never showed up because he claims the truck he sent had to flat tires in the back. Action Auto was the main place I took my truck in 7 years, and you never told me to change the old bolts, so if you had a concern you should have told me. Specifically during the last time you did the job on my tire in May 2026. You make absolutely no sense! Additionally, you told me anytime you change or replace wheels it is a two step process. You told me you torque and then wrench it. Then you told me after I question the process on the video that the 2nd step was the Eric was standing right there the entire time. He did even look the direction of the mechanic the entire time. I don't want to go back and forth with you, but I will say your really lacked professionalism. If I was an owner of a shop and there was any possibility that my shop was the last shop to remove an replace a tire, and that wheel came off. I would have offered more than warrantied parts. However, you don't need to worry about me i am out- I really don't think you cared at all about me! The manner in which the vehicle wheel was put back on is in question! Plus your two step process you claimed was not done. Unless the Veteran mechanic looking away from the work an' a virtually set the wheel. He's good and I like him but he is not that good.

Just moved to the area and the car started leaking fluid searched the reviews and this place had…read moregood reviews. So we choose action automotive, SO GLAD WE DID, they are awesome, very quick to find the problem and fix it. Great price and didn't try to do unnecessary work. VERY professional and friendly place to do business with. I highly recommend them.

I had an excellent experience with Prescott Import Car Service. I stopped by Monday morning to…read moreschedule an appointment for my daughter's VW Taos after the check-engine light came on. They promptly took the car in, explained they would run diagnostics and would call me with an update, which they did. Alex clearly explained the issue was the EVAP air flushing valve and they would need to order the part. I was originally told it would arrive by Thursday, so I was pleasantly surprised when they called Tuesday to let me know the part had already arrived, the repair was complete and the car was ready for pickup. The entire experience was top-notch. Everyone was professional, communicative, honest, and efficient. They kept me informed throughout the process and completed the service much faster than expected. I would absolutely recommend Prescott Import Car Service to anyone needing reliable service for their import vehicle.

Great local shop! Corrected a botched repair from another shop. Completive pricing and timely…read moreservice.

Josh knows what he's doing. Twin Lakes is an honest and…read morefair automotive service company: Good value. They handle simple things like oil changes & lub jobs as well as major components replacement. I'm having my steering gear replaced next week. I trust Twin Lakes Auto Service and you will too. Twin Lakes is very busy so make an appointment. Tib Thibedeau

While visiting friends in Prescott, we took our Audi A6 to Twin Lakes Auto to have the rear brakes…read morechecked because they were making noise. Josh and Jen were amazing. Not only did they find our brakes were fine but found the cause of the noise. It turns out we had a screwdrive kick up from the road and was scaping the inside of the wheel. Josh said he had seen a lot of things but never this before. We were treated so well. I would highly recommend you take your vehicle to Twin Lakes Auto if you need any automotive service. They are such great people and will treat you fairly and provide such value to their clients. Can't say enough good things about Twin Lakes Auto Service

Excellent quick oil change place. Last time I went in for a…read moresynthetic oil change. it took less than 7 minutes to get me on the platform. They checked all lights ( headlights, brakes, backup etc ) and topped off all fluids. Unfortunately one of the techs broke the oil pan screw during the oil change and I was informed that I'd have to drive to a close mechanic for drilling and repair. Long story short, the manager followed me to the mechanic, gave me a ride home, picked me up and drove me back when finished AND ended up doing the oil change and repairs for FREE. They did the right thing and made a long time customer out of me. I'll definitely return !

Class act service! You get to sit in your car and they diagnose your car for free too. I was happy…read moreto know what problems I need to address on my car and also be aware if it's a matter of urgency. I will continue going to this garage,