They received my drone on Dec 12th, but said they did not have it when I called on the 15th. Then, I went to the post office, after checking to see that it was delivered online, and the USPS verified the shipping. Finally, I called on about the 21st to see what was going on. Long story short, they "found" my drone. They said it was a "non-standard" repair, because some of the parts were in the wrong place. It would be $80 just to get the problem diagnosed. Now, I was not expecting the repair to be cheap, but this was not even to fix anything!! Do not send them a drone that anyone else including you have worked on, or they WILL charge this fee. The shipping to the facility via USPS was about 20 bucks. Now, since I am not paying them to repair my drone, they are charging me 50 dollars. 70 dollars later, my drone is still broken, and I should have just had it repaired locally. Would not recommend to anyone. read more