I bought my Blackberry Curve here and I was extremely happy with the customer service. Jermaine was…read morecompletely attentive and helpful with me. He helped me get the best deal and dealt with the T-mobile customer service for me. My phone recently froze and he took care of it for me. He called them and had them send me a replacement. He also provided me with a loan phone to use while I waited for my new phone to come in from the mail. If you happen to be in Arlington and in need of a new phone, do stop by here and ask for Jermaine. He will hook you up :) Oh, they're official retailers for Boost and T-mobile so it's not like they're shady or anything. :)

Service Especially Since The Customers Are Never Wrong If I Went To Go Pay For My Items & They…read moreForgot To Give Me My Change But Had The Odasity To Correct When I Didn't Give Full Amount Yet Forgot To Give Me My 12.98 Cents Back Having Me Go Out Of My Way To Drive 38 Minutes Back Manager (Alex) Was Very Unprofessional & Rude. Cutting Me Off While Speaking Mind You I Didn't Make The Mistake The Sales Rep Did...

Integrity is a vital component of the pawnshop industry. A Customer pawns an item. A monetary…read moreamount is paid for the pawn and on interest paid the items pawned should be returned. On 09/18/2025 I picked up a tablet and PS 5 with remote and headphones. Everything went normal until I arrived home and discovered that my fairly new headphones had been replaced by some worn outdated phones. The entire system was fairly new. They did show me a video where the items were pawned. Augumentally it was indicated that the headphones pawned were the one given back. .I left the worn headphones and realized how valuable a review of this situation will warn future customers. Take pictures of all items pawned. If it's new..insist they Indicate that on the description section. I will never trust this location again.

Cruz has a technical game that is strong . I am so pleased with my computer purchase . He helped…read moreme out alot ! I am very smart , but you can always learn something new from the people around you . I learned alot from Cruz . I need to keep up with the times . Great job Cruz ! I always get great service from this Best Buy . I went to this best Buy Buy for the first time last year . It is kinda hidden . Will be coming back .

Service was great. Cruz really helped out on getting what I wanted. Straight to the point…read more Understood the product. Great person overall. Would definitely go back. -Cain

Every time I have needed a question answered I can't find someone can answer it. I have to call…read morerepeatedly to get a final answer. Very frustrating! Consider another location!

We came to make some purchases as soon as me and my family walked in we were not greeted and just…read moreignore by a white men that was talking on the phone the whole time with an ear piece on. Then the black lady at the receptionist was very rude not helpful at all, she really should get fired because really she is getting pay to look at her phone the whole time. She could help us for nothing couldn't answer one question like literally. Very disappointed

This store is one of the worst stores in Grand Prairie tx I had walked in and return a product I…read morebought worth 100 so they credit me back I spend 53.96 for 2 chargers and had 48 dollars left I told them to put the rest on the gift card but they didn't listen they did what they wanted instead of listening to the customer request so they added the 48 dollars for my next month bill bunch of idiots who work there including the store manager people like these make the company look bad they don't deserve to have a job instead they should be fired for going into people accounts without customers permission I don't recommend anyone to this Corporate store it's better going to a franchise Verizon store at least they care about customers and understand better fuck this store never coming back they just lost a customer

If I could leave no star, I would. The customer service is absolutely horrible. The greeter had a…read moretablet and never asked for our names or even said hello then said it would be "an hour".I asked what he meant by that and instead of stopping or turning around to answer he keeps walking away and yells back "the wait". I understand if the store is busy but only one other group of people were preset talking to a representative. Completely unprofessional I'm a verizon user and every other store i've been to has been so welcoming and professional this was honestly my first issue with them as a company!