I was referred to this company by the best real estate agent ever. Lindsey Acton. I had months long…read moredebates on tenting/fumigating my house. Jesse answered all my questions and talked me through so Much of my issues with rats. The company repaired and sealed all my holes around my house to prevent further infestation. Who knew the company that installed my ac would cause me so many issues creating holes in my vents, and opening my crawl space. Thank god all the rats were gone. I then contacted the company again because of spiders and other bugs that started coming into my house. I also had slight termite damage. I contacted Jesse again and he explained the process of tenting. Jesse set me a YouTube video of how to prepare and what to expect. I know I was a bit much with all my questions, but Jesse from Ikill pest control didn't show any frustration and answered all my questions. I had forgot To bag some things and some expensive medication before we left for fumigation, and they actually did it for me. They were a lot cheaper than a lot of other company's I inquired about and I feel like as much time as they spent talking me through this issues, they are underpaid. My house is big/rat free and I thank them!

DO NOT USE THIS COMPANY. Their "Yelp Guarantee" is 100% fake…read more They have no idea how to handle a flea infestation. They caused me months of trouble and stole $350 for nothing. Disgusting company who should learn how to do something instead of faking it and stealing from decent people.

Randy was very nice and helpful in answering questions, and overall Fortress got the job done for…read moreour full house fumigation. Here's an honest take of pros and cons though: Pros: - Super nice service and the workers who did the tenting portion of the job even did their best to clean up and fix up our landscaping since we had to rake away gravel and mulch to make this work. - Very competitive pricing, and was actually one of the lowest ones we had out of the few companies we quoted. - Billing is via credit card without any fees, so that was a nice change from the typical check asks. Note handled via phone in terms of credit card billing. Cons: - We still had a few broken tree branches after tent removal. Not removing any stars for that, but more of a watch out to any homeowners who have landscaping or are particular with their gardens to be sure to do all the necessary prep work and hire landscapers after the fumigation to ensure everything is back in order, because your landscaping will be changed up for making fumigation work (or at least that's what happened to our house). We had to do some extra work to shovel our zen garden. - Office was fairly hard to get a hold of. Any messages or emails often don't get replied right away.

Randy was extremely helpful in explaining my options. Services were not forced upon me after…read moreexplaination. Highly recommend.

Very responsive with communication. Overall, a great business that highly values professionalism…read moreand punctuality, would confidently recommend!

The service was really hit or miss. The first time I used them, (which I paid a lot) I had a…read morewarranty and someone was able to come and check periodically but nobody ever did. I understand staff changes but I didn't have time or energy to micromanage that process and as a result I had to pay more to use them due to rats returning, it didn't seem to have fixed the problem since I'm having an issue again. The second time I used them, they were more diligent with the scheduling but I still had to remind them at least once to refill the bait boxes or check on them. I will not be using them again.

I received a call back and was able to schedule an appointment for a few days later to deal with an…read moreant problem that occurs every summer. I was provided a rough estimate of the cost at that time. Josh was professional, friendly, and after inspecting the house and the areas of concern, he explained the work to be done and confirmed the price. I appreciate that he didn't try to upsell a recurring maintenance program, and instead told me what to expect and to call in two weeks if the problem wasn't resolved. That was almost a week ago, and everything is great - no ants coming into house, and the price was lower than other quotes I received. I will definitely call him next summer if/when the ants start coming into the house again. Thank you Josh!

Honest Business is worth 6 stars! I called them out to discover what is causing all the bites on…read moreour arms and legs inside the house. After thourough investigation both inside and outside the house, Josh discouvered it was mosquitos and recommended the necessary treatment to control the infestation. I got a second opinion, and it was confirmed.

Quick response to a Yelp inquiry for service, and lots of info provided even prior to the scheduled…read moreappointment. Sam and Isaac came out as scheduled and made quick work of a couple nests and a wasp that has been gatekeeping our front door. They were friendly and efficient. Well worth it for the pros to make an inspection, identify active problems, and also some potential pest issues. Definitely would call Pasadena Pest Control again.

1 Star I had a very…read moredisappointing experience with this company. I was charged without being clearly informed of the cost or authorizing the charge beforehand. Good businesses communicate pricing upfront and obtain customer approval before billing. After disputing the charge, I was threatened with having the account reported to collections and negatively affecting my credit. I also had concerns about whether the service was actually performed as claimed. Because of these concerns, I filed a complaint and requested documentation showing the work that was completed. I believe customers deserve transparency, clear communication, and proof of services before being billed. Based on my experience, I would not recommend this company.

I tried my best to rid my house of the rodents that took up residence but finally called in Home…read moreShield (HS) as the experts. During the process, I came in contact with about a half dozen team members, all of whom were friendly, professional, and personally concerned with our wellbeing. That was important because I found that ridding a home of rodents is not easily achieved. The initial step was to survey the house, seal potential entry sites, then set the traps. The HS team completed the process and set up an appointment to check the traps. after a couple visits, we still heard the vermin scratching around. So, HS brought in a senior inspector who found a few open areas I never would have thought to identify (openings between the outside wall and the foundation that were tucked up underneath the visible area). Those areas were sealed and within ten days, we no longer heard anything. I check of the traps today revealed a large intruder had been eliminated. Home shield performed like partners in our quest to eliminated rodents from our home. They came back as often as needed without complaint and escalated appropriately to assure our problem was solved. And importantly, they never once questioned our reports of hearing critters.

I'm SO thrilled with Pacific Shore Pest Control; they definitely earned a five-star review! The…read moredifference between them and Western Exterminating is remarkable and impressive. Our technician, Daniel, is terrific! He was thorough, friendly, and helpful, and pointed out large holes where bugs can get in. I received both emails and phone calls confirming our appointment, along with a follow‑up the next day to make sure we were satisfied with the service. Five stars - all the way!

Bryan is the best Pest Control Technician. He serviced our home not to long ago. He knows exactly…read morewhat he is doing! I had an amazing experience with him. He was incredibly professional, thorough, and really took the time to explain everything. Our pest issue is completely under control, and I couldn't be happier. Highly recommended!

Original Owners retired and sold the business. New owners are not responsive and the pricing has…read morenearly tripled. Quality of service has gone down drastically. Started working with other businesses such as iKill and Homeshield.

Nicholas saw my review, reached out to me, and sincerely apologized for my experience. He owned up…read moreto it without any excuses, and offered to make things right with a free ant service (the exact issue we had). He came on time to the service, did the treatment, and was attentive with following up to make sure the ants were gone. I really appreciate the integrity displayed and the willingness to make things right. His reaction to the situation won back my trust and after speaking to him in person, I feel comfortable employing his services and supporting this local small business in the future.

We had a 2-hour window for the appointment. Technician never showed, no notice, updates or…read moreexplanation.