My Favorite shoe store in the bay!!! Came to get my wolf grays here i love it so much.read more

Came in to sell my used kicks and walked out with a brand New Kobe Dodgers. Great store. They have…read morealot!

A local, small business that's not so hidden, yet it's a diamond in the rough in this part of the…read moreUne! (aka Union City) I finally had the time to check this place out on my lunch break - given, I was in an instant desire to let go & get my hands off of some fresh kicks (Air Jordan 4 Retro Bred ReImagined - sz 10), that I had bought over a ShockDrop from their Nike SNKRS app hat my homie hooked up for me not too long ago! Don't let that person know, tho! (cuz I will find out! Haha JK) I used to be somewhat 'so much' involved in the shoe game / hypebeast lifestyle growing up.. I remember so much back in high school, with my part-time job in the library shelving books, yet I'd fork over almost my entire paycheck to get some J's... but then, it sorta just stopped once I graduated high school & went to college - up 'til I was gettin' into my early twenties, and had phased out of it & moved on to 'grown man shoes', as my best friend would say back in the day not too many years back. Like a saying I once heard in my teens, you gotta know where to "deal with the real" AND having done a smooth transaction with Kyle Goudie (the proprietor of this humble abode of a buy/sell/consignment shop) was definitely a foreal, foreal REAL one! Honest, Legit, and Transparent. Thank you for being friendly & patient - especially for someone like me not having a peer-to-peer mobile payment app that allows users to easily transfer funds from a linked financial institution account to another recipient - I did have PayPal, tho! Haha. I originally bought the shoes at a higher price & offered the , but I wasn't trippin' out since it was only a few dollars difference - and with my side hustle as a musician - can't complain to be 'too blessed to be stressed'. #mindfulmatters I definitely recommend ya'll check this local business when you find yourselves on this side of the East Bay!! Don't say I didn't warn you! Once in awhile, you'll find yourselves craving for some fresh kicks, just wanting to browse on some vintage apparel & footwear & other knick knacks, and/or even getting yourself donned in what's "in" to be "it", cuz you know you just can't stay away from being & looking "fit"!

Grand reopening!…read more Sole Scrubs is now reopened. These guys are tenacious, hard working, and have a love for shoes and their community. Are you looking for a pair of Air Nomo Max and can't find it anywhere? If Sole Scrubs can't find them, no one can! Are you looking to recondition your favorite sneakers? They can do that, too! Do you want a Vintage 49er Superbowl Shirt from 1995? I do, and I have no doubt that the amazing staff at Sole Scrubs will find me exactly what I want. Come check out their newly reopened store, Sole Scrubs, Union City, born and bred.

My husband and I have always had a great experience at Beck's. We both have feet problems and they…read morealways have a solid selection of comfortable and stylish shoes. But what makes the visit standout is always the customer service. James usually helps us, he is especially knowledgeable and always takes the time to help us find exactly what we need. James makes the process enjoyable. I highly recommend this place if you are looking for both good options and genuinely helpful service.

I was referred here by my podiatrist for specific shoe to fit my customized inserts. They are…read moreawesome. The associate who helped me was great, took her time and was patient. She showed me all the options available in the selection. Since I was referred by my Dr, she also gave me a discount. They also had a sale going on and really good o prices. What I love the most about this place is that it is family owned. I am big on supporting local and family owned businesses.

1-Star Review for Shoe Palace…read more I went to return a pair of New Balance shoes this morning that I had bought less than 24 hours earlier. I had only tried them on inside my house for about 30 seconds, but when I brought them back, the store manager immediately refused the return. He looked at the bottom of the shoes and claimed I had worn them outside just because there were a few tiny pieces stuck in the sole. I explained that it was cat litter from my floor, not dirt or rocks, but he didn't care. What made it worse is that he didn't even ask to see my receipt -- just jumped to conclusions and treated me like I was trying to return used shoes. The shoes were basically brand new, and I followed all the return conditions. The manager was rude, dismissive, and completely unprofessional. For a store that sells premium shoes, you'd expect way better customer service -- especially for a return within the same day. Won't be shopping at Shoe Palace again. Do better.

The service here is always good. Selection here as a lot. Take your pic there's a lot the value is…read morereasonable. That's why I come in here and come out with something every time.

I had a very disappointing experience with customer service from Marisela and Natalie. Their…read moreattitudes were unprofessional and unwelcoming from the start. They didn't even greet me when I came into the store let alone even know I was there and When I asked for help, neither of them seemed interested in assisting me, all they did was talk about there boyfriends and other unprofessional nasty things and they made me feel like I was bothering them rather than doing their job.they just stood at the register doing nothing but laughing out loud and sitting there talking about stuff that shouldn't be in the work place very unprofessional Instead of offering support or trying to help me,they were dismissive and provided little to no help. Good customer service should make customers feel respected and valued, but unfortunately that was not the case during my visit. I hope management addresses this situation because customers deserve better service and a more positive attitude when asking for assistance. I'm not coming back here every again

I had three pairs to exchange which I ordered online. Store is very clean and organized. There is…read moreless variety as compared to other stores but we were able to find easily what we wanted. Jonathan helped us figure it out so that I could use BOGO half off deal. I chose four pairs instead of three and got one shipped. Great customer service. Will be back!!

The Nike clearance outlet has been great the past month if you are looking for their 24/7 pants and…read moreshorts line. I got my first pair of these last year, loved them, and the fact I was able to get some pairs for $40 (more than 50% off regular) is a great deal. Something I learned is to ask the employees to see if they have extra sizes in the back. The shoe selection for the 9.5 wearers has been kinda weak though. While they have more shoes out on the racks, I feel like the hidden gem is harder to find. The shorts, hoodie and crew neck selection has been pretty solid lately as well. I lot of them are in the $19-30 range. My workout shirt wardrobe needed a refresh, I was able to find a bunch for $14-20. As someone who doesn't like paying full price online, this store continues to be a staple whenever I'm in the area. Selfishly I wish they had more golf polos lol

I periodically shop here for discounted Nike products. Their prices are cheap but it's even better…read morewhen you can time it when they additional sale on top of their normal clearance prices. If you are a Nike member on the Nike app you can also use your Nike benefits like birthday discount on top of the clearance prices that's a bonus.

Phenomenal customer service, I barely walked in the door and Deep, and Raengel without hesitation…read moreasked if I needed service and welcomed me. They stopped doing what they were doing just to assist me it was quick and easy I highly recommend getting your service here!

What kind of business you guys running when forwarding customers calls straight to voicemail?…read more Wanted to check if they had a specific shoe in stock before driving far and finding out they don't have it. Based on the other customers reviews about their website having incorrect inventory I don't trust them.

Dear Manny's Customer Service Department,…read more I am writing to express my profound disappointment and frustration regarding a recent in-store experience that occurred on November 17, 2025 at the Hayward location As a loyal customer of your store for the past six years, I have consistently purchased footwear and apparel from your business. However, my experience this week has been unacceptable and has seriously damaged my willingness to shop with you again. Last week, I purchased a sweat suit for my child. When we realized it did not fit, I promptly returned to the store to exchange or return the unworn item. My request was an exchange for a bigger size by a staff member (a short gentleman with glasses) who cited the presence of a single piece of white lint on the suit as grounds for invalidating the exchange. The suit was never worn by my child, and the refusal to process an exchange over such a minor, superficial detail is unreasonable, shortsighted, and a complete disregard for customer satisfaction, especially for a long-standing customer. I request that you review this specific incident and honor the exchange for the unworn sweat suit. I expect better customer service and respect for the loyalty I have demonstrated over the past six years. Please contact me at your earliest convenience to confirm how this matter will be resolved.

They would advertise sizes they don't have but wait until you get to the store and tell you after…read morewaiting in a long line. They were very dismissive not really valuing the customer's time or money.

IN-STOCK ONLINE VS IN STORE…read more This past January I went to Foot Locker in Southland Mall for a specific pair of Adidas - adidas Originals Superstar II. The color I was looking for was a white pair with the Adidas sign outlined in black with the inside white. I thought that was a cool look - a pair potential dance shoes for hip hop performances. When I entered this location I couldn't find the pair I was looking for. I presumed this pair was out of stock at this store and maybe that Foot Locker didn't sell this pair anymore online. A couple of months later when I searched through the Foot Locker website it showed that this pair was not only available online, but also sold at Vallejo. I didn't want to drive all the way to Vallejo. Also for shoes I rarely order them online as I like to wear the shoes for fitting. On the Foot Locker website I typed my local zip code to search for stores that has this pair and my size of 8.5 in stock. The website showed that this exact pair and size was in stock at Southland Mall. In March I went back to Foot Locker at Southland Mall. When I entered the store I didn't see the exact adidas Originals Superstar II pair and color on display. The sales representative Isaiah asked me if I had any questions. I showed him the Foot Locker website, which stated this pair was available at the Southland Mall location. He then asked me what size I was looking for. I asked sizes 8 and 8.5. Isaiah went to the back and carried the two pair sizes. Even though I regularly wear size 8.5 the size 8 didn't feel tight at all. Then I asked Isaiah for his opinion. He said the size 8 appears tight on my sides. I choose size 8.5. In January this exact pair according to Foot Locker cost $100. When I went to Foot Locker in March there was a promotional sale, which was $20 off for this pair. Even though I appreciate the service from Isaiah I wish this Foot Locker location was more upfront by displaying a pair that is available on the website.

Girl who answered the phone right now Tried saying I have to return the items I bought at a…read moredifferent footlocker location to the location on not their store. Never heard of that are you not footlocker or what?? Sounds like pure laziness.

Upon entering the smell of leather rocks your soul. I would venture to say even hard core vegans…read morelove the smell of leather.  Back in the day my partner was always taking her shoes here for new heels.  Girls and their heels!!! When working in the city I would sometimes drop them of at places there just for convenience but nothing as good as The Cobblers. Not only a shoe repair place but a store for boots, work boots, hats, coats etc. I even stock up on Shoe Goo here for my Merrill running shoes with the sole that can't be replaced but was told it would be more expensive if they did it so just get the Shoe Goo. This place has been around since the late 50's and run by the same family.  Shoe repair is an art that won't get taken over by AI. The only thing that will put a place like this out of business is disposable shoes and clothes.  We are not there yet for the nice stuff. So once again my partner needed heels on her boots and since nothing local it's of to Hayward. $20 up front and a few days later boots look as good as new. New heels and all polished up. So for the ladies not sure if ya'll in the clackety heel camp or the more cushie no clack camp, but they have both. My partner is in the clackety camp. You can get hear her coming on a tile floor a mile away. So not just heels but resoles and all types of repairs. There is free parking on the street and in the back. Go there, it'll be great.

I had an overall great experience with The Cobblers. The staff were all friendly. I brought in a…read morepair of Tecovas Cowboy Boots. I needed the rubber part of the heel replaced as it was wearing down close to the leather stack. The rubber heel was replaced with good craftsmanship. The boots were polished up nicely. The price was reasonable and they finished the boots in less than a week. I would definitely use their service again.