This Big 5 store, located on Foothill Boulevard in Hayward, has parking in the back of the store available. The rear of the store is also where the entrance is. This place was clean and organized when I came here, but it wasn't very big. The employees were friendly and helpful, I couldn't find what I was looking for but they did offer to help. Maybe the smaller store means less inventory. But still, a good sporting goods store!! read more

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They had exactly what I needed and it was on sale too. I appreciate their hours. And their employees are awesome-they recognized my dog out of their store too! read more

0 for 2 when it comes to big 5 ive said it before and ill say it again close this pointless store cant even sell ammo on sunday i drove from 20 minutes away just for the manager to tell me he's useless thanks for nothing yet again read more

What's not to like about Big 5 !!! They are a one Stop shop for everything outdoors!!! From Guns, Ammo , Fishing Gear to Boots and Tennis Shoes. They have it all !!! I usually go for their Shoe Sales I was there today and Scored some nice Hitec Boots on Sale for $40 !!! Service is Friendly and Efficient!!! For all these reasons this is a Baller On a Budget Approved Establishment!!!! read more

Big 5 Sporting Goods - Sporting Goods Near Me - Hayward, California

There was trash at the entrance you stepped on / over in the way in door. Two employees in the store. I'm standing at the check out center where they can both see me waiting to check out. The employee not helping someone was on his personal cell phone. I wait watching him and although he sees me, continues to talk on his cell phone. After waiting several minutes at the check out center, I go and stand right in front of him and he continues to talk on the phone. I finally interrupted him and ask if he can check me out because I've been waiting for five minutes and he starts to check me out while still on his personal phone call. Finally he tells whoever he's talking to he has to go because he has to get to work (no urgency whatsoever). Worst customer service. The store was dead other than one customer who the other employee was assisting. read more

Grant is the man! Service: I was welcomed with a nice smile and genuine greeting! I was even asked if I was looking for anything in particular? Which I responded yes! I needed a whistle for soccer! He walked me over and had small talk. Big 5 you are blessed to have grant as an employee. Grant keep smiling and keep up the hard work! Selection: Amazing for the soccer whistles they had about 5 brands values from $2.99-10.99. Great selections for all budgets! The store was clean. Value: The value was great found what I was looking for, for a better price than I was expecting. They also have military discount! Wahoo appreciation for your veterans! Such a pleasant experience. Thank you grant! God has an amazing future planned for you! read more

Terrible customer service; I spent $60 and there wasn't even a "thank you" from the cashier. She was too busy finding way not to work; definitely not interested in the customer. read more

Customer service is really bad went there for some shoes and had to find the shoes my self staff was busy doing nothing to help me I really like big 5 selection of shoes good prices just need people to actually help customers read more

Walked in on Tuesday Jan 4th approx at 6:30pm(check the footage)with my infant son, there was a woman maybe in her 30's at the cash register, two Caucasian male workers and one Filipino(or another nationality)worker. 4 of them having a chat in the front. Lady says hi to me and no ones offers or asks me if I need help or if I'm looking for something. I peer towards the front and notice the 6 foot plus young Caucasian worker peaking over to see if I'm stealing. Sorry buddy I make 6 figures and I don't need to steal. Anyways, no help, slight accusations of me stealing so I bought what I came to bought on Amazon while inside Big 5. Almost bought the $40 item but instead took my $ elsewhere. If you want no customer service and may be kind of accused of stealing come shop hear. This falls on the owners and management to train their workers better. read more

Helpful staff and great deals look for the coupons! Plenty of parking and prime location in Downtown Hayward.

This was my first time at this location, and the staff was incredibly helpful! Me and my mom were looking for a rifle and some night vision equipment as a christmas present for my dad, but we didn't really know what to pick out. Both staff members were very patient and explained every detail about each product. It was around black friday/Christmas so we also got a really great deal on all of the stuff we got! I'll definitely be returning for all my sporting equipment needs. read more

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staff here are helpful and friendly. Usually find what I need as well. Parking is ample and usuly not too busy ...so in and out. read more

Was greeted and helped out, answering all my questions and understanding about what I want. This was very simple and easy, and the prices were good so a 5/5 for me. read more

I've been in a lot of Big 5's, this is by far the worst one. The employees don't know what they are talking about, nor do they care. This location is always a mess and. I'll go back to the Dublin location. read more

Today I was there for the third time this year and EVERY time I've been there I am so impressed with the employees. These young adults are so friendly and helpful as soon as you walk in. They are not overly aggressive either. I've bought shoes there all three times I've been there and there is always someone there quickly to help out finding my size etc. These employees are SO refreshing in a world where so many workers are lazy and uncaring. read more

A couple of weeks ago I went into Big 5 (on Foothill) for black high top shoes for my bad ankle. Sam helped me. He probably brought out every shoe for me to try on. He was unbelievably patient. I ended up buying one pair of shoes but then returned it today. Sam remembered me right away and while returning my shoes he found another pair online (only) for me. He's having them shipped to the store for me to try on. I've never had such good customer service especially at a sporting goods store. If you need an athletic shoe, go see Sam. He will find what you are looking for! read more

Ah yes Big 5; who doesn't love to read there full color ad's in the paper. I know I sure do. The buggiest issue that Big 5 has going for them is there will most of the time be better deals online. Mark my words Amazon will put them out of business in no time. Lets talk about this location it's right off of Foot Hill off a very busy street. There is parking in the back it's a well maintained store but it's not super big. The issue I have is the prices are really not the best unless it's was advertised in there add's. The normal stuff that isn't marked down is ALWAYS way over priced I'm talking 10 to 50 over asking price. It's like I can save so much money shopping online. But you go here to get the stuff you need in a flash. There is almost never much of a line only 1 or 2 people max. They do have some good deals. The customer service is nice enough. But this is the type of place I go to if My jump rope is broken I don't want to wait 2 days I'll pick one up here. X shoes are on sale I'll buy them here; try to call ahead and see if they have your size. I have pretty big feet so it's hard for me to get my size. This place is fine; it's Big 5 cheaper then going to the Mall or other sporting goods stores sometimes Stick with what's on sale and ask yourself can I get it cheaper Online but if you need it right away. Go to Big 5 and get it. read more

Decent sporting good store when you need something in a pinch. Located in downtown Hayward, the roads are poorly designed and the parking lot has fairly narrow spots. Prices are okay and they occasionally have weights in stock which are nearly impossible to find during covid. The store itself could use an update. read more

Big 5 has no parking spaces in front. there is a back parking lot where the entrance is. grand opening sign seen. discounts on many items. tempted to buy hiking boots (19.99) reg. 49.99-59. 99. passed cuz feet is picky on shoes these days. buys: "honey waffle" (1.79 -two thin waffles with organi stuff inside. so so. 4 stars for the friendly associates here.ease of parking. read more

I had to get a stability ball and was looking at mats while being helped by Sam. He told me the ball I was going to buy was too small. I bought 2 different size stability balls and an eco friendly mat. After getting to work I realized Sam was right about one of the balls being too small, so l ended up exchanging it an hour later. I really liked the mat I purchased so o got another when I exchanged the ball for a bigger CM. SAM gave me a discount on the mat which I really appreciated. The store also was very neat and organized which most sporting good stores struggle with. Definitely going here agian!! read more

Being a former employee of the Alameda location, I was a bit bias walking in. The cashiers at the front, not the best customer service (the gentleman was at least trying though). However, Sam makes up for all of that! Great customer service. Fast & efficient. He was honestly the only one running around the whole time I was walking around. While the female sales rep hid in the background & the other cashier starred at the wall -_-... Poor guy! This 5 star review is only in reference to him, not the store. Sam - If you're interested in the Environmental Field lmk! I may definitely have a better paying job for you! I'd hire you off your work ethic alone. read more

So I have to travel to Alaska in the peak of winter and need to buy layers to keep me warm. I did my internet research on how to layer, what materials to look for, what temperature ratings, etc, etc. I went in and was amazed at how knowledgeable the guy who initially served me was (Think his name was Kern). Its a pity I didn't get his name, but he was the white guy at the register. When we were walking through the store, he showed me where everything was, boots, socks, mittens, ski gloves, ski masks, base layer, second layer, outer shell, etc. He was basically talking in the terms I read online. He was explaining to me what wicking effect mean, why cotton is not a good base layer, what kind of boot i need, how to add more traction, etc. There were many items on sale and as I went on I was able to do price checks on items i was comparing, before buying. The items are placed on racks that are very easy to view and reach. Huge discounts and what you see in the store is exactly what you see online. I was very impressed. I spent about $340 on all items and now I feel that I'm prepared to venture out in the -30 Degrees Celcius temperature. Thank you to all the staff of the Big5 Hayward. read more

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This store was so nice and fully stocked when it opened and it has been going downhill ever since. Went in today to check sale merchandise and they had hardly any. Welcomed at the door but that was it. Plenty of employees but too busy talking among themselves. Shelves not stocked and fairly empty. This is why people order online ... read more

So today we were looking for a bike rack for our tow hitch. Looked online and found one on their website for $90. Great deal compared to the other ones going for $150and up. Called them and gave them the specific SKU# wanting to make sure they had it in stock. The guy double checked and said they did. I asked if he could put it to the side for me and I would be there in less than 10 min. Got to the store and they didn't have it in stock. They brought another one out and said their inventory was off. Spoke with the manager and told him that I specifically gave the guy on the phone the SKU so this wouldn't happen. Waste of time and all the manager said was sorry about that. No price match or anything. Wish I could rate them no stars. I'll be going to the one in San Lorenzo from now on. Thanks read more

Okay first it seemed like everyone was either on break or hiding. I literally had to hunt someone down to help with getting s shoe size. When I did she was not very enthused about getting what I needed. She had no name tag on (the only one without one) she had short black hair. I know everyone has their bad days but you are working in retail and at least smile. The girl at checkout was very nice Dani I believe her name was. I came in on Saturday, march 11, 2017 around 530. Other than that we did find what we were looking for read more

Big 5 Sporting Goods - Sporting Goods Near Me - Hayward, California

Salina is so awesome I love her so much And Rachell is so kind Great customer service I felt the love read more

This is a cool place to stop at to grab a quick ball for a game. Do not come here looking for too much. The prices are pretty competitive. I find steals here on name brand things like Nike when they have it in stock. I recently came here to grab a Fitbit but they were sold out of course, more than likely because of the pricing of them being very competitive. I usually stop here to grab a ball pump, football or basketball when needed. They have the basics here so that's really all I come here for. The location is a little hard to find at first. I have driven by this place several times before I got familiar with the location. The parking here is easy, most times than not you will find close parking. The parking is shared by Chef's Bistro and a paint store but again the parking lot is a good size for easy parking. read more

The good: + One of the best organized Big 5's around (not perfect, but great for a Big5). + Good prices on shoes and other sales/clearance items. + Friendly and helpful sales staff. + Knowledgeable staff at the firearms counter, especially Gary, the manager. + Relatively quick getting through the firearms paperwork and purchase process. + Easy parking behind the store. The bad: - Pricing, like all Big 5s, is really only competitive when what you're looking for is on sale. Join their E-Team for additional coupons to take another XX% off sale prices. - Hayward has a city ordinance for ammo purchases where they have to record and keep in binder your name, address, and purchase details. Go to the San Leandro store, or elsewhere, if that's a deal-breaker. Overall, I definitely recommend this Big5. read more

The employees were preoccupied and glared at us as we entered the store. No one offered assistance and were rude when we asked for help as if we were a bother. We are from Hawaii and we're getting ready to hop in the plane, so we grabbed the rollerblades we wanted, checked the size on one foot and put it back in the box to purchase. One of the boxes were missing one side so we grabbed the exact same size and model off the shelf and went to purchase the rollerblades. When we got all the way home to Hawaii and opened the box, we found it was all scratched up, the ankle parts were bent outwards, the wheels were dirty and the brake was worn down about a third of the way. They have no stores here, so they said my only option is to go back to the store to return it or exchange it or pay to ship it back to their facility. ‍both the store and customer service said there is nothing they can do. The skates were repacked nicely in the plastic and the box so there was no reason to believe it would be in such poor condition and unsafe to use. Disappointing and a waste of time and money! read more

ZERO STARS! Terrible customer service. I asked where to find the shin guards for soccer. The employee replied after looking up from his phone, "In the soccer section." Had I not been in a rush I would not have bothered to ask. I finally found the soccer section with no help from the employee. We waited to be rung up. There were two employees behind the register when we got to the registers, but one of them walked off. He eventually came back and rang up our purchase. Our total was 14.26. I handed him 20.26. He proceeded with the transaction, closed the register and handed me my receipt. I said can I have my change? He said you gave me .26. I said yes and I also handed you a 20. He then grabbed my receipt from me to verify the change needed. read more

Simply thanking these two great guys from Big 5 store # 472 in 22555 Mission Blvd., Hayward , Ca. , namely Cashier Melody F and Manager David S., for extended excellent Customer Service having able to assured me my favorite foot wear of my choice and size be available to me In less than a month. This to me was impressive to know that someone cares to help find other option to satisfy my purchase not available on the store. Friendly, helpful people made our Labor Day Sept 06, 2021 worth visiting this store branch., and purchases . Thank you guys for making our shopping pleased with happiness , convenience and pleasure doing business with you . Stay safe guys. read more

I waited 15 minutes for help, asked customer service twice and waited another 15 minutes and still no help to buy a heavy bag stand.

I'm leaving a 1 star reviews for big 5 sporting goods stores due to the corporate policy for not helping a customer who is stuck with a product that's not working but purchased driving back and forth 3 times and the corporate won't even help a customer with a simple refund due to their policy. Purchased a case of crossman co2 gas cartridges and 500 pellets. Inserted co2 cartridge into my barely used, used 8 of co2 cartridges in its life time which is fairly new, a crossman brand air pellet gun which was purchased at Big 5 sports good store a few years ago. A brand new crossman 5 of co2 cartridges and one cartridge came empty while the others were good and full. I tested the gun and the gun was working but I was not happy at the fact that one of the co2 cartridges came empty. But the store employee said they don't take used co2 cartridges but I told the employee that one of the cartridges were already empty before I got to use it. So the emoyee exchanged the whole case for me to a different brand, Daisy which I requested to avoid another defect or an empty co2 cartridge. As soon as I tried the first Daisy branded co2 cartridge, the gas started to leak. So, I took the cartridges back again and they were blaming the broken gun this time. As they tested out all the co2 that I purchased, they tested the gun with another co2 cartridge and the gas started to leak too. I was frustrated due to the fact that I was not able to use the 5 co2 cartridges but I came back home with 5 empty co2 cartridges which was paid for but used all 5 co2 cartridges to test at the store. So, I'm a customer who purchased co2 cartridges but the store emptied them out for me to test the gun out. Now, I'm stuck with a broken gun, all empty co2 cartridges due to testing at the store and 500 nonrefundable pellets. Called the corporate to see if I can at least get a refund on a $7 pellets that I'm stuck with. But the answer was a big "NO". So, I never got to use any of the 5 co2 cartridges but tested to empty at the store and I'm stuck with 500 pellets just because I wanted to test it out once. I think I need a refund for the pellets and the co2 cartridges that was never used by me. I'm leaving a 1 star review due to the corporate policy. read more

Fellow Haywardians Rejoice. The downtown area is cleaning up very nicely and the new Big 5 is like a grown up toy store. Plenty of cold and wet weather gear Airsoft Guns Camo gear Camping gear Lots of other cool stuff. Plenty of parking in the back. I just went in for some thermals, gloves, and a beanie for a trip to Chicago. read more

This place has a lot of good stuff but when I went in to buy a box of ammo they asked me for a copy of my ID and current mailing address! Since when do I need to fill out a background check to purchase ammo. It's unconstitutional. I walked out of the store and went a half mile down the road to solar tactical. Wouldn't recommend buying anything gun related from this place. read more

I went in looking for a helmet for my daughter who just started softball. The guy who worked there was more than helpful. Helped me find a bay (that I wasn't shopping for), but was looking them up and finding one that was not crazy expensive since who knows if she will even enjoy the sport after the season. I was so happy that I stopped in on a whim. Excellent experience! Wish I got his name - younger black guy, great personality! read more

This store looks as if it is a mom & pop store, and just opened. Depending pretty much what you're looking for, you're likely to be very disappointed. They have a very small quantity of items in stock. I went in to look for basketball shorts for my son. I was directed to a section so small literally I thought they were playing a joke on me. The shorts were pretty much for young girls, and were soccer shorts. The prices were also outrageous. I'm not sure how they are staying in business. read more

The staff member (Daniel) in charge of inventory was extremely helpful. I went in to find a pair of hiking boots. Tried on sizes 6.5 and 7. Realizing 6.5 was too big, I stood up from my seat hoping to ask for a smaller size. Daniel was on a ladder and immediately came down to ask if I needed assistance. After grabbing me a size 6 and trying it on, this size was too small!! Seeing that I was struggling to find the right size, he offered his advice and I took it. Great customer service in the inventory section. Will definitely come back for other sporting gear. read more

Horrible customer service. There were three people at the front desk just standing around talking. I felt like I was interrupting when I was asking for where a product was. They would tell me a general direction of where to look then go back to talking. I told them I was just over there and didn't see it and they were like, "ok, give me a second Ill show you." I felt like I was inconveniencing all of the workers. I would suggest going to any big 5 but this location! read more

I gave it five star because friendly customer service and they got my shoes and stuff so that's why I gave it