I first went because I hadn't had a eye exam for two years. I was examined and even with my insurance, the glasses would be over $600, and these would be with really cheap frames. I tried to narrow the price down, and was told that the Dr. had recommended the progressive lenses instead of bifocals. I would of preferred the progressive's, but not for the price. I never even paid half this amount for glasses in my life! I ordered the progressive's anyway, and two days later, I changed my mind because of the high cost. To a person who would normally need glasses every year, the cost would of amounted to $50 a month! I was told that "they hadn't started on making my glasses", and that I might not get my money back on my credit card because their policy is to only apply credit at their discretion. I didn't like being told this as- A) They might not be in business the next time I need glasses, - B) I would be forced to return and spend more at the same place, even if I were to be unhappy with something, & C) They hadn't started on making my glasses. After several phone calls back and forth, they needed to get approval from a certain individual, blah blah blah, and getting the usual runaround, they said that they would make the change and credit back my card. This was after finally getting someone's approval, who conveniently, (for them), wasn't there all week. I got the glasses and my vision was blurred. In fact, my old glasses that I had for over two years would work better. I was told that I would have to try them for at least two to three days, and let my eyes adjust. I was also told that if my eye's hadn't adjusted to come back and they'd see what they could do. "YOU BET I'LL COME BACK if they don't work!". So my eyes didn't adjust, I came back in 3 days, and they did another exam, and said that I might have more sensitive eyes than most other people, and they would re-make me some new glasses with a different prescription. I was even told to sign a form for the glasses that "I agreed that I would accept the next pair", as they come! So even if the next pair weren't right, that would mean that I was stuck. I didn't hear anything back for almost two weeks and called them. They said that my glasses hadn't come in yet. I called again, a couple days later and they said that my glasses hadn't come in yet. Then I called another time and they said that they had been broken, while making them. I WOULD HAVE TO START THE WAITING PERIOD ALL OVER! I began the wait all over and still my glasses weren't ready after waiting a substantial amount of time. I explained that it had been over the normal waiting period, and they said that they would be in on Monday. I never received a call on Monday, and called them on Tuesday. On Tuesday, they said that they still hadn't received my glasses and that they would have to check on it, and get back to me, but they were going to close. I called a day or two later and was told that my glasses had gone to the Beaumont office. They said that they would be ready the next day. I eventually got my glasses, but with all the time wasted, and me having to drive up and down the mountain several miles each time for their neglect, I felt like they could, and should credit my card some fair amount back, as I felt getting the prescription wrong, breaking the glasses being remade, glasses sent to the wrong store, etc., that they should allow an adjustment back to my credit card in good faith. All I was offered was a 3 year guarantee against scratches. (What good would that do, if I technically need a new pair of glasses every year?) I was then told that they would have to reach the Dr. and she was out for maternity leave. I haven't heard anything back about crediting my account as an incentive for good faith because of their screw-ups. I wouldn't go back ever again, unless these cheap glasses fall apart under warranty. I wouldn't even rate this business a one, except for the optometrist was very nice, and eventually I did get the glasses that I could see with. The person fitting my glasses, Julian, was nice also. Besides all this, they try to sell you everything off the shelf, extra UV protection with different degrees, each costing more, different degrees of transitions, each costing more and more, progressives, etc. You would be foolish to do business here. They act like it's their first time making glasses when you walk in, and when you call, or come in, they tend to act like they're talking to a 7 year old. read more