My boyfriend and I came for a couples massage and had the best time, I'd recommend this place to…read moreanyone who wants an exceptional massage & good pricing! It even looks nice and clean and their services are top tier!!

Came here at start of summer. They didn't have me fill out an intake form. There were no massage…read moretherapy licenses hanging. The room was cold and the massage did nothing to help my lower back pain. They are also over priced compared to other massage places and I truly question the type of massage place this is given that all other places I've been to have me fill out an intake form and the therapist credentials are clearly and visibly posted. Will not return.

This review is for my husband who saw Laurel McCaslin for lower back pain he had due to a recent…read morecar accident. He had never enjoyed a massage before but is now completely sold on the idea and said she was fantastic and helped him tremendously. Since we're billing our auto insurance for these visits, you might think she would be eager to sign him up for tons of "follow up" visits but that wasn't the case here. She said if he felt an additional visit was necessary, she'd be happy to schedule that for him. She was very professional and the salon is clean. You will enjoy a cozy fireplace and comfortable waiting area should you visit.

This was one of the worst massage experiences I've had in Lake Stevens. I made a last-minute…read moreappointment and chose the service that seemed to best fit my needs, since the website had limited options. I was hoping to get cupping done, but there wasn't much clarity on what was actually included. Right from the start, the experience felt off. The front desk lacked basic hospitality, and the overall vibe of the building was unwelcoming. I arrived early, yet still had to wait past my scheduled appointment time. I was also required to pay and tip before even receiving the massage, which felt unusual and set the tone for the rest of the experience. When the session began, I was questioned about why I selected my service, which was confusing since it was listed as an option on their own website. As someone who hasn't had many massages before, I expected at least a basic explanation of the process, but that never happened. I've had cupping done at other places, so I'm familiar with the general method--cups are typically placed and left in certain areas. Here, however, the approach was completely different. The cups were not only left on, but also dragged across my back while still suctioned. It was extremely painful--honestly felt like my skin was being torn. There was no warning or check-in about comfort level during the process. To make things worse, the massage didn't even last the full hour I paid for. When it ended, the therapist simply left the room without saying anything beyond that she was finished. Afterward, I could hear laughing and gossiping from the front area, which felt unprofessional and off-putting. I came in stressed and hoping to relax, but left in significant pain--so much that it interfered with my ability to go about my day. I would not recommend this place to anyone. Do yourself a favor and go somewhere else.

UPDATE 5/11/23 Been 4 months now and still…read morerecovering...almost there smh. Been doing weekly chiropractic apps 1-2 times a week, along with massage therapy, at home PT, yoga, etc.

I have been visiting massage therapists for over 20 years. Over the years some have been very good…read more Ryan is the best. I used to drive to Smokey point from Monroe to see him. I live in concrete now and have no problem driving south to lake stevens to see him. Actually, he's keeping me out of neck surgery ( dr recommended) by helping and removing most of my pain. I like deep massage and he's the best ever. Strongly strongly recommend

I was looking for a massage therapist closer to home and found Ashley at NW Healing Massage. What a…read morelucky find! Ashley is amazing at deep tissue massage, her setting is very serene and relaxing. She is very professional and a lovely young lady. My new favorite LMP! I will be back very soon. BIG PLUS **she takes insurance.

Ashley is great! I have been seeing her for more than two years now. She is very professional and…read moreeasy to work with. She is a fully licensed LMP and really listens to her clients. I have worked with other massage therapists over the years and Ashley is a top provider.

Studio 91 is a five star location and home to many independent beauty care business operating under…read moretheir own business names. Charice Maxmean, LMT, is no longer at Studio 91. She has not been at Studio 91 for years. She is an independent contractor under her own business name. This posted advertisement should be deleted.

First, I would like to start with, the massage therapist did a great job and had no issues…read morewhatsoever. What I had issues with is their scheduler, I think her name is Lea. I asked for her full name so that I can place a formal complaint but would not provide me. I asked to be seen by a different therapist so that I can compare and choose who I can meet for longer term. First, she responded with "the other therapist doesn't have any openings". On my first session I got to meet both therapist and she was open to meet for appointments, so I arranged a meet with her, provided that I have the authorization/referral changed to her name being added. I contacted my insurance to change the referral and add the other therapist. I contacted my insurance, and they changed it with no issues. I received a call the next business day from Lea. She had then told me that I'm not able to meet with the second therapist due their policy. She told me that I had to stay with the same therapist for the duration of my referral. I had the feeling that she was not telling the truth, so I asked to show me their policy. I also needed that to explain to my insurance why I can't do so. The scheduler lied to me to prevent me from seeing another therapist. I have no idea why, but I can only assume that it makes her job easier if she does it her way instead of giving customers an opportunity to do so. It's unfortunate to end up like this when I was really looking forward to continuing doing business with them. If anyone has any information on how to place a formal complaint, please direct me to it so that I can do so.

ATROCIOUS bedside manner. I don't know if something was wrong with the gentleman on the day that I…read morevisited. Suffice it to say I would not recommend that you visit them and as a matter of fact I would advise against it.

Cecelee is an excellent LMT. She was kind, welcoming and had really strong technique and therapy. I…read morecan tell after one visit I will be getting benefit releasing tension as she is very detailed and thorough. Would recommend. Calming, clean, quiet and welcoming massage environment.

From the get go, I was really impressed with this business. I called inquiring about a medical…read moremassage, and once the staff received my insurance information they called to check on my coverage before setting up an appointment. Once they had that information, my massage therapist (Kendra) contacted me to set up an appointment. I was really impressed and excited when I entered the business. The waiting area was cute and comfortable and there was someone there to greet me and set me up with some paperwork. Soon enough it was time for my massage and it was great. Kendra used the right amount of pressure and really focused on areas where I needed some more attention. She was so professional and only needed to remind me to relax a couple of times. Check out was a breeze and I was able to set up my next appointment very easily.

I cannot say enough GOOD things about Marie!! I'm still gonna try so here goes: This little miracle…read moreworker was able to correct a MAJOR issue with my Achilles' tendon simply by using suction cups, massage and her pure magic! This was an injury that kept me from my running schedule for MONTHS!! And in two visits, she was able to address inflammation in my fascia, tackle the Achilles' tendon and just make me feel nurtured overall. She also recommended it was time for new running shoes and she was absolutely correct! It's like a night and day difference. Marie has gone above and beyond to help me both times I've seen her. I mean, really top shelf! I was amazed at her immense kindness, passion for her work and generous spirit. She educated me on so much about my body and I'm so grateful, which is why I'm now more than happy to consider her a friend.

I have no idea if the massage here is good or not because we never got to have one. If you look at…read morerecent reviews for this business (sort by date), you will see a pattern. The massage therapists might be the greatest in the world, but the business side is terrible. Poor communications. Poor scheduling, Reschedules. Cancellations. Etc. Our appointment moved three times, and then we hit traffic and were going to be five to ten minutes late (after driving for 45 minutes to get there), and they wanted to cancel and reschedule or shorten the massage. No thanks. They need to fix their scheduling if they want to stay in business.

I really enjoy coming here for a reset. Pay for 3 hours of use which is red light therapy, dry…read moresauna, steam room, cold plunge pool a jacuzzi and a lounge area with a pool table. You have the option to book a massage for an additional fee. They also have a small kitchen that offers drinks like tea and water along with some small bites (no alcoholic beverages). There is no additional fee for use of lockers, they provide you with a key, 2 towels and a pair of flip flops. I highly recommend bringing toiletries as they do not have hair conditioner or blow dryers also bring a refillable water bottle to stay hydrated.

I had an unpleasant experience with the staff yesterday. I accidentally booked the wrong time…read morewithout noticing it- 12pm instead of 130pm. I asked if they could simply move my reservation since I was absolutely sure my time was at 1:30 and arrived accordingly. At the front desk I was told that it wasn't possible because they were "busy," but that I could pay an extra $10 for each additional hour. Honestly, I was very upset and disappointed, especially when I saw that there were maybe ten people inside at most. I came alone, not with a big group, and it wouldn't have been a problem for them to adjust my time, but they refused. On top of that, the guy at the reception spoke in a very snarky and unfriendly way. Instead of relaxation, I ended up feeling irritated and with a headache. My friends and I used to enjoy coming here, but now we're thinking of finding a more friendly place.