Jake was professional, great listener and excellent massage therapist. I have recommended him…read morealready.

Me and my boyfriend were both creeped out here last week…read more The other morning, I called in and booked same day massages for me and my BF. A nice woman helped me with the booking. It was a first-time experience at this place for both of us. I had been to many massage parlors and massage therapists before. It was my boyfriend's first time having a massage. We both were looking forward to it. The back door entry was a little creepy and there was an odd vibe to this place. I had been in some pretty sketchy places before that were so much worse and I was with my bf so it was whatever. The ratings also looked legit, so I dismissed it. However, the guy at the front desk made me feel uncomfortable when I asked him where the bathroom was. I saw the masseuse that was supposed to massage me after I left the bathroom. I walked past him in the hallway. I just got the weirdest vibe. I felt super uncomfortable. My boyfriend let me know he was feeling uncomfortable, as well. He also saw the masseuse hanging around and was just uncomfortable, again a weird vibe. So I know it wasn't just me. We just wanted to get out of there asap. We didn't care about the cancelation fee, as both of us would rather pay to not feel violated/uncomfortable. I shared this with one of the owners and it was not met with understanding, more like they were just afraid I was asking for a refund than concerned that I was uncomfortable . His response was "We've never had this issue before". I would have handled the interaction a bit differently.

This was one of the worst massage experiences I've had in Lake Stevens. I made a last-minute…read moreappointment and chose the service that seemed to best fit my needs, since the website had limited options. I was hoping to get cupping done, but there wasn't much clarity on what was actually included. Right from the start, the experience felt off. The front desk lacked basic hospitality, and the overall vibe of the building was unwelcoming. I arrived early, yet still had to wait past my scheduled appointment time. I was also required to pay and tip before even receiving the massage, which felt unusual and set the tone for the rest of the experience. When the session began, I was questioned about why I selected my service, which was confusing since it was listed as an option on their own website. As someone who hasn't had many massages before, I expected at least a basic explanation of the process, but that never happened. I've had cupping done at other places, so I'm familiar with the general method--cups are typically placed and left in certain areas. Here, however, the approach was completely different. The cups were not only left on, but also dragged across my back while still suctioned. It was extremely painful--honestly felt like my skin was being torn. There was no warning or check-in about comfort level during the process. To make things worse, the massage didn't even last the full hour I paid for. When it ended, the therapist simply left the room without saying anything beyond that she was finished. Afterward, I could hear laughing and gossiping from the front area, which felt unprofessional and off-putting. I came in stressed and hoping to relax, but left in significant pain--so much that it interfered with my ability to go about my day. I would not recommend this place to anyone. Do yourself a favor and go somewhere else.

Love my massages!!! Megan is awesome! It's an overall great place!!!…read more I've been going here for 20 years....

Great service and prices. Had Nancy and another gentleman. Walk-in available for a couple…read moreimmediately. 60 min foot massage (with body massage included), in the chair, was $40 per person. Very clean and comfortable atmosphere, with sanitary practices; towels, paper towels, hand sanitizer, and pre foot soak. You are exposed from knee to toe for 30 min, on your back and front 30/30 min. Punch card available.

Absolutely fantastic! Best massage I've ever had and I've had a bunch. So professional, most…read moreimportantly, he relieved my pain. So grateful.

Everyone is very friendly, including the front desk person. The massages are great. I always feel…read morevery comfortable here. They no longer take my insurance so I had to find somewhere else and I was very bummed about that.

I was referred to this practice by my physical therapist who stated the massage therapists here…read morewere great and would round out my care team. My first few months were exactly as he described - Janelle was amazing, her focused massage work, the education-sharing and care Janelle provided, helped immensely for me as a new patient and my rotator cuff/frozen shoulder situation. I was grateful for the recommendation. Insurance covered and I was progressively feeling relief and results. Sadly Janelle was leaving this practice. As her thoughtful parting gesture Janelle recommended a couple therapists to continue where she left off, which I looked forward to as she spoke so highly of their level of care and service. Then COVID hit. Fast forward two months and now I'm eager to start the therapy up again, I called today asking when they would be open for service. To my SHOCK the therapists (Kendall) have returned to work already, in fact 4 weeks ago. I was told Kendall was only calling back her "priority" list clients.... I wasn't sure what that meant, but of course I didn't get called or contacted.. when I asked for clarification the gal at the desk basically dismissed me and said "ok, goodbye" In the competitive service industry when we have choices on our therapy care - when it comes to how you're made to feel and overall experience..... we need more therapists like Janelle.

This business is clean, smells wonderful and is tastefully decorated and from my treatment well…read morerun. I was greeted immediately upon arrival, taken to a room with a heated bed (which in this weather is always welcome). Had an 1 1/2 hour massage with Daisy. What a wonderful experience. I was greeted immediately upon arrival, taken to a room with a heated bed (which in this weather is always welcome). It was just what my body (and mind) needed. I am pain free and completely relaxed, I will be returning here each time I'm in need of a great massage. Thanks Daisy!! Keep up your good work.

This massage was relaxing and professional. The hot stone…read moremassage is a must try. The staff is friendly. I will be back.

good massage ，It was very relaxing and comfortable, the massage was perfect for me. The staff were…read morefriendly. My back felt so much better when I left.

Today, I got a wonderful 3 hour massage from a beautiful woman named Mae - My only regret is that I…read morecannot go every day

I have been here many times in the past two years, the massage therapists are all fantastic! I saw…read moreEva today for the first time, and she was incredible, very strong which I needed today. This is my go-to place for massage every time.

Decided to put this place to the test after reading the reviews. Soul Massage is excellent. One…read morething I really appreciate is how intentional their process is from the start. They have you fill out paperwork so everything is clear ahead of time. It really helps avoid any miscommunication and makes sure boundaries and preferences are respected. During the massage itself, they stay consistently engaged the entire hour if you choose a full session. It doesn't feel like they're just going through the motions or killing time like some places I've been to, they genuinely focus on the treatment and go all in. They also provide water afterward, which is a thoughtful touch and makes the whole experience feel even more professional and cared for because some places I've been to give no water. Overall, it's a really solid, high-quality massage experience.

Horrible customer service and overall experience! Lack of respect for us, pressuring us for tips…read moreand overall rude behavior.