I've been going to Flores Mexican Restaurant mostly because it's the closest Tex-Mex option to my neighborhood. However, the food is mediocre. They cut corners by using ingredients like canned jalapeños in their queso and many dishes are overly greasy. The margaritas are artificially flavored, overpriced drinks. The only items worth mentioning are their salsa and tortillas, which are quite good.
A few months ago, the entire takeout order was wrong and when I mentioned it, they only remade one taco because it was for a child with special dietary needs. I didn't realize the rest of the order was still wrong until I got home. When I asked for a refund for the incorrect items, the manager was rude and dismissive and told me he couldn't process the refund until the end of the shift. I never received the refund. I just let it go at the time and mentally noted not to return.
Yesterday, a friend was visiting from out of town and we decided to give Flores another shot because we were on a tight schedule and the location was convenient. From the beginning, the waitress had an odd vibe and made us feel uncomfortable. My friend even considered requesting a different server, but I insisted that everyone deserves a chance and hoped for a better experience. We ordered tea, a Mexican martini, queso, and water. The server brought the drinks and asked if we wanted some queso or guacamole, even though we already requested queso.
The waitress kept returning and asking if we needed more time to order food, even though we were mainly there to talk and enjoy our drinks. It felt pushy and intrusive, so my friend ordered a small meal just to get her to stop asking. She then asked if my friend wanted another Mexican martini. I asked if we could take the drink to go and she replied, "Yes, we do that." However, my friend decided that he wanted to finish it there.
As he was finishing his drink, I requested to-go cups for tea and water, as well as a to-go container for his uneaten food since neither of us was really hungry. While we were packing up, the same rude manager from before came over and informed us that we couldn't take alcohol to go. We both politely said, "Okay," and continued getting ready to leave.
On our way out, we asked for a bag for the to-go container. At that moment, over eight employees stood around and stared at us like we had just done something wrong. We felt extremely uncomfortable and my friend even showed the employee who gave us the to-go bag that his cup only had water in it, proving that we weren't taking alcohol to go. Despite our politeness, the entire situation felt degrading and hostile.
Our bill was around $62 and we had already left a 20% cash tip before the accusations and judgmental stares began. I don't know the names of the employees, though the manager, who is heavy-set with dark hair and a scruffy face, has consistently shown unprofessionalism and a lack of customer service skills. The waitress was attentive, though she seemed incompetent and made the experience awkward.
Overall, between the poor service, lack of quality, and hostile atmosphere, it's hard to recommend Flores Mexican Restaurant. The convenience isn't worth the repeated negative experiences. read more