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    Flooring Liquidators

    3.8 (94 reviews)
    Open 9:00 am - 6:00 pm

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    My chic new bare concrete floors!
    Brady R.

    Buyer Beware. The team we dealt with at Flooring Liquidators are lazy, rude and above-all; unprofessional. Long Story Short: I've never been yelled at or cussed at by a vendor so this was a novel experience for me but now it's my opportunity to warn all of you. We went into Flooring Liquidators on the recommendation of our contractor. We had just purchased a home and needed flooring throughout. Initially, we went in just to find carpet as we had already picked out LVP through a personal friend who works for a Supplier. To my surprise, FL also carried the product and it would save me a ton of hassle to order through them rather than go pick it up myself. Our salesman, David, was all sweet words and assurances through the purchasing process but that's where it ended. After the order was confirmed, we were given the delivery date at which point we instructed our contractor to rip out the existing floors in our home and prep it for delivery of our new floors. The "delivery date" came and went with the only feedback from FL being "Sorry, it wasn't on the truck". After digging some more, we found out not only was it not on the truck, it wasn't on the continent. The floors we ordered, and assured would be delivered omn time, were sitting on a boat with no delivery date in sight. We were then told we could get an update towards the end of June, long after we are supposed to be out of our rental, as the lease was ending, and into our new home. This was less than ideal, but these things happen. However, I now have a house with no floors and a ticking clock. I asked David for options and he said he would "personally find a color-matched alternative flooring that could be delivered within the week by 8:30 am the next day" as he knew we were short on time. The next day came and went with no word. I called into Flooring Liquidators to ask David for an update and was told he "was out measuring a job". Frustrated, I took matters into my own hands and went into FL myself to find a new floor. Upon entering, imagine my surprise when I see David sitting behind the front desk. "Hey, any luck finding a new floor for me?" He simply pointed from behind the desk at where I could find some options. Not once did he get up from behind the desk and come over to help. After about an hour of looking myself, I took some options home but none of the samples that could be delivered in time were up to the quality we were looking for so I ended up just reaching back out to my friend who works for the LVP flooring supplier for a suggestion. He promptly sent us some samples to choose from. A few days pass, and this is where it gets interesting! My buddy at the Supplier calls me, "Hey, good news. I found a project that has ordered too much flooring and it's the exact ones you wanted. I have rerouted them to our warehouse in Stockton. Call your guy at Flooring Liquidators and give him this reference number and all they have to do is pick them up." My buddy had saved the day! Time was running out for us but we had just enough time to make this work and get the floors in before the movers showed up. I immediately called David and relayed the message and he told me he was on it and they would be delivered within a day. The day came and went once again with no word so I called. "Yeah the truck went to the Stockton warehouse but didn't come back with the flooring. They said it wasn't there..." The problem with this is I knew for a fact it was there because I had my buddy at the Supplier visually confirm it was there the night before. So once again FL dropped the ball. At this point, my contractor has had to reschedule jobs twice to accommodate FL's missed deliveries and now will not reschedule us until he can physically see the flooring himself because he has also lost faith in FL's ability to deliver, and won't lose work again because of these missed timelines. Frustrated, I called into the store to relay this to David and figure out what we can do to make this right. Once again, I was told that he was "out measuring a job", but the gentleman (I didn't get a name) offered to help as he was somewhat familiar with my job. I relayed the situation and said, "I have two days to figure this out or I'm going to be moving my family into a home with no floors. You guys have missed this twice now and my contractor won't reschedule us until product is physically here, what do you plan to do to make this right?" He paused for a second and then said "Well, nothing." Surpised I said "So I'm just S.O.L.?". And he said, "Yes, you're S.O.L." HERE'S THE BEST PART: Just then David calls on the other line. What followed was a series of the most unprofessional F-Bombs and accusations the likes of which I've never heard. Unfortunately, I've run out of room to finish this story but I trust you all get the poin. Go elsewhere. Flooring Liquidators, do better. See attached photos for the nice "floors" I got to move my family into: bare concrete and plywood.

    New flooring near the entrance (used to be tile, and our dog Honey is cute).

    We worked with Luis in selecting and coordinating the installation of vinyl flooring in our home. Luis was helpful in teaching us some of the differences and ensuring we made the right selections. He was also very communicative during the entire process. We highly recommend Flooring Liquidators and also Luis.

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    8 years ago

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    8 years ago

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    Steve C.

    Thanks for a great review, Mariam! We really appreciate your time.

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    8 years ago

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    Steve C.

    Great to hear, thanks for your review!

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    Page 3 of 3

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    Review Highlights - Flooring Liquidators

    David was never pushy, just helpful and encouraging as needed while I worked through making my final decision.

    Mentioned in 21 reviews

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    So, they installed new carpet in our house (3 bedrooms and an office) and then later new LVP in the…read morerest of it. The carpet install was fine. They had to replace all of the LVP due to warping, which I was pleasantly surprised they offered to do at no charge. Still had install issues (someone forgot to take out an old screw from the concrete and it was causing warping also) but they fixed that as well. Some problems but they took care of everything, which I'd normally give a 4 star review for however, I'm subtracting a star due to their terrible and very poorly managed scheduling department. This is how scheduling works: You call in to make an appointment, it's always voicemail. 100% of the time no matter what. A message that says "we're very busy" plays. They call you back the same day if you call before 1pm and the next day if after 1pm (though this is not always followed). If you miss their return call, which most people due because we're all adults and have jobs, they leave you a voicemail and then you have to do that over and over and over and over again until you happen to be sitting by your phone with the ringer turned on when they call. This is the dumbest system I've ever encountered and there is no possible way a flooring company could always be so busy that they can NEVER answer the phone. I mean, I can even get through to DMV before this place. It's very frustrating especially when you've already paid for a service. Four stars for install and repair. Two stars for scheduling. Three overall.

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    Highly recommend LJ Floors. Recently purchased a new construction home and wanted to replace carpet…read morein the den with the same luxury vinyl plank flooring already in the adjacent rooms. It was a smaller job, but he still took the time to come out in person and give me a quote the same day I contacted him. This included removal of the carpet, installation of the new flooring, and reinstalling the baseboards along with touchup paint where needed and re-caulking. Paul's communication throughout the process was excellent. We set up the installation date and time and he and his son were able to knock it out in just over 3 hours at a reasonable price.

    Recently bought a new home and wanted to redo the floors. We reached out to a few flooring…read moreinstallers for 1700 sq ft of LVP, and from the beginning Paul stood out. He was extremely responsive, polite, and courteous. He and his son Keaton came out for an estimate promptly and came back with a reasonable quote extremely fast. I had many questions regarding the process, but Paul proved himself trustworthy with his quick and thorough replies. He referred me to Tile Liquidators in Roseville (also a great experience) and even when we decided to change our mind from LVP and go with Revwood laminate there wasn't any problem. Paul sent me photo updates constantly, and completed the work quickly but meticulously! He always left the house perfectly clean after working. We are so happy with our floors and overall experience with Paul and LJ Floors. Highly recommend!

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    We wanted to have someone install porcelain tile in our bathrooms. We'd already purchased the…read moretiles and grout we wanted to use. After getting three estimates, we went with Pro Floors. We were impressed with Flavia's knowledge and professionalism when she came to review the project for the estimate. She asked questions to understand our needs and wants. She patiently listened and answers our questions. During the installation, Flavia came out a few times to ensure everything was going well. She also helped find just the right transition pieces to work with the existing flooring outside the baths. The installation was a two day process. It went very smoothly and was handled in a way that caused the least amount of disruption for us. Our installer was skilled and did a great job not only with the tile, but with new baseboard and a new toilet installation in one of the baths. He was great to work with. Flavia came out one last time after the installation to ensure everything was good and that we were happy with the result. Pro Floors' cost estimate was in the middle of the three estimates we received. But, our choice was based more on our experience during the initial visit than anything else. We were not disappointed. We are very happy with the quality work and service we received, and definitely got our money's worth.

    Flavia and the whole installation team were FANTASTIC at Pro Floors. Flavia was so helpful it…read morearriving at a product that met our needs, which gave us a quality and durable product that matched the exact style we were looking for at a reasonable price. The quote process was efficient and painless. The installation team was courteous and conscientious. They made the removal of old carpet and tile painless - it was all gone in 1 morning, ready for new wood floor installation. They were able to put floor balancing material and moisture barrier the same day. They worked with us on a tricky moulding situation in our kitchen that allowed us to have a seemless look throughout our home. In one day, the team was able to install all the floors and baseboards with amazing speed - moving our washer and dryer (and replacing it too!). The final product was PERFECTLY installed. The quote matched the payment and we are very satisfied with the price and end product. We highly recommend the entire team at Pro Floors.

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    Flooring Liquidators - flooring - Updated May 2026

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