I cannot say enough about how kind, courteous & helpful the staff at Home & Decor, Almeda were. Everyone we came in contact with was eager to help us. The person who I believe went above & beyond was Rose Mary. From my very first encounter with her on the phone until all my problems were resolved, I felt genuine care from her. It's been a long time since I experienced truly 100% customer satisfaction service. Rose Mary provided that. This store is lucky to have her as an employee!!!!!!! I also want to thank Mr. Jeffery & Ms. Amanda for ordering new products & exchanging defective materials. You all made our experience at this location pleasant. I truly am grateful especially to Rose Mary for treating us with the utmost care. read more

The BEST customer service that I have experienced in a long time. My husband and I are putting in floors for the first time for our entire house. We have been to several flooring stores and just felt like we were getting duped. Not here! Matt R. approached us and he was so very helpful. He answered all of our questions and was so informative! I didn't feel rushed in making this expensive choice. We couldn't decide between tile or vinyl and he broke down all the pros and cons. He didn't try to sway us either way, but let us make our own educated decision. He also respected all the COVID regulations in keeping a 6ft distance and wore a mask. It was just an all around wonderful experience. Thank you so much Matt R.!! read more

We were looking for material for a bathroom remodel. Robert MC was very knowledgeable and helpful. He was very patient and provided various options and recommendations. We appreciate him taking the time to lead us through what we needed for our project. I recommend him for other customers that don't know exactly what they want. read more

This location is the best !!! Thanks to The great customer service, I was there yesterday and ALFRED helped me out. So helpful and nice !! The best ever!!! Go to this location if you need something.. 5 stars!! read more

The management of customer accounts at this location is disorganized and inefficient. This is twice now, That I have come and had major issues and a huge waste of time during checkout. read more

As a contractor the worst thing you can have is loss of time due to inefficient material procurement. I've waited over an hour for a small order that I placed from one of their other locations. It's 15 boxes of flooring and I have lost an entire day of work. Don't bother talking to their employees. They only come out for one of floor and decors corporate trucks. Horrible service!!!!!!! read more

We love this place. The staff is very friendly and they always have what we need in stock so it's easier to finish projects.

Had a wonderful experience today at Floor & Decor thanks to the help of Benny and Jose. We drove over an hour and half to get to this location to pick up several in stock vanities as well as shower tile for multiple bathrooms. We never had to lift a finger and both associates made sure we had everything we needed to get the jobs done. Thank you so much for y'all's help! We really appreciated it. read more

Robert is the man! Super helpful. The one stop shop for tile in Houston. The only place I will go!

I thought Floor & Decor had great prices until I realized that their tile is cheap, much of it is not fit to use (as in my case, it went up on the wall and didn't look right at all - we had to take it all down and replace it), much of it is cracked (I bought marble mosaic tile $25/sq ft and much of it was full of cracks.) And, Floor & Decor does not make things right. They just take your money and say "So long". If I were doing any more tile work, I would go to Daltile or other reputable tile manufacturers to buy my tile. No more Floor & Decor! read more

I go to Floor and Decor for all my tile needs. They have a great selection of floor and wall tiles plus good prices on butcher block countertops. read more

Danny k was so helpful and knowledgeable. Made our purchase and experience great. I would highly recommend the store and salesman.

We went to Floor Decor with and struggled putting together what we needed for my son's bathroom. We were lucky to find Robert MC who was patient with our questions and knowledgeable about what options we were considering. We were able to put together an excellent plan for our home project because Robert was so good. I recommend Robert for anyone looking to plan for their home project and buy quality products at reasonable prices. read more

Completely satisfied with my experience at the Floor and Decor on the Gulf Fwy. Walked in just to look and found a beautiful engineered hardwood. My questions were promptly answered by Robert McDonald. He was helpful, knowledgeable and friendly. Since I did not come in my suv I made my purchase and returned to the back part of the store for pickup. The process went smoothly - I was back on the road in 5 minutes thanks to Malik, Natalya, and Alfred. If you're looking for flooring this is the place to go. Reasonably priced products and helpful staff make for a painless experience. read more

I visited this store because my daughter was getting her restrooms remodeled, I asked for help and Leon Wren was very helpful, he went above and beyond showing me the difference in quality. Lopez, AJ & Juan in the warehouse were very, very helpful in loading and securing my product...Thank you for the wonderful service you provided to me today! I will highly recommend you'll!!! read more

It would be nice to your customers know if you buy online go to the side of the building for pickup. Also, you cannot pickup 5 boxes in the store when you buy online that's because we don't want you to shop. Just leave after your pickup you sh$$ you bought online. LOL....That is I did and went somewhere to get the other stuff. Thanks for wasting my time. I will return the other stuff. read more

John C in stone ADM rocks! Not only did he dedicate 2/12 hours to me and my family to ensure that my vision was accurately displayed he did it with a smile! I thought he was getting a commission he worked to diligent. Good to know that we have associates that truly care about quality over quantity! can't wait to see you John C. in Webster read more

Four stars because employees at this particular store have consistently been helpful, available, and always ask if they can be of assistance. I recently visited anther Floor & Decor in the Houston area that was a very negative experience. At the Gulf Fwy. store it is clear that the management is solid, shows good leadership, and values the employees. Every employee there seems to have a firm grasp on product knowledge, and equally important, they appear to understand the value of good customer service. I have consistently had a positive experience with the Gulf Fwy. store, but on this particular day one employee stood out among the rest. A very courteous and knowledgeable young man with the name Jesse. He was such a help to me that I called the store to get his full name: Jesse Araujo. It is clear that this store is well managed and that the employees are valued. I could not give 5 stars to the store, however, because the lighting is always terrible. This is a problem throughout most of the Floor & Decor chain. The corporate management needs to visit the lighting plans for these stores, especially since their products require good lighting for selection of proper colors, textures, etc. read more

We went to Floor & Decor for the first time ever this past weekend looking for the same kind of tile we already have just needed to replace a few, "Robert" was very helpful in assisting us. We also needed help with selecting backsplash as we are having custom kitchen cabinets made and are going to remodel our whole kitchen. Who knew that there would be a zillion different colors, patterns & styles. Thank goodness we found "Sheila" she was very patient and helpful. Thank you both for your kindness and all the help you gave us. read more

No frills, all business flooring shop with a few cabinets/countertops thrown in. It's basically a giant warehouse with flooring stacked from concrete floor to ceiling organized by type - I saw porcelain, ceramic, slate, travertine, laminate wood, hardwood, marble. Prices, names, and SKUs are clearly labeled so if what you want isn't there, you can ask them to check another location. They have a great variety, and some decorative pieces like a marble star! Several sales people to assist you and answer questions -- but as I was walking around the store, 3 different guys handed me their business card to let me know they install. Hmm, I guess it's a good place to look for work, but also felt a little sketch at the same time. read more

Came to floor and decor and asked for a designer to help me pick floor and wall tile for my bathroom remodel. Juliana Young helped me select the perfect tile for my remodel. She was patient and listened to what I wanted; she also listened to what my husband wanted , and found something we were both happy with. Services are free and definitely glad I went to floor and decor for my tile needs. read more

Max is the BEST, period! Now here's why, my contractor left the store without a receipt for a pallet of retuned tile WITHOUT proof of the return, thus I did not receive a refund for the returned tile. I called the store on Dacoma and explained my issue to Max. Max exceed all my expectations, he truly wanted to help me. He was polite, quick and most efficient. You normally don't get exceptional customer service at a big box store but Max is that rare gem. I can't say enough good things about him. He went above and beyond to remedy the problem and I received my refund. read more

F&D always has a great selection of tile, but not always service. Today, Sarah and Keith gave perfect service with amazing prices. Walked away with clearance travertine at an unbeatable price. Check the front and sides of the stores for the best deals. Also, be sure to take a note pad and keep track of the SKU's when picking up samples. It will help your frustration with the customer service, if you're not prepared for much help (although today I got all the help I needed). It would greatly improve the store, if they added notepads and pens for customers to keep track of the quantity and SkUs. Great experience today. Will be back. read more

Had to give this place a review after getting some tile there last week. The store itself is nothing to look at. Absolutely no frills. The displays are very limited. My friend found what she wanted online and we just went to get it. When we were asked if we needed help, my friend showed him (Kenneth) the pic on her phone. He knew exactly where it was and loaded it on the dolly for us. She also had the added challenge of this being for her second story balcony open to the elements. Kenneth had some real good tips on what to use to help seal it up. Even though we didn't buy mortar, he walked us by it and explained what our choices are. After the cashier rung us up, Kenneth loaded the tile into the car. He was so helpful answering questions from customers the whole time he was loading tile or showing us a product. He was very helpful overall and very knowledgeable. WAY WAAAAAAAY more knowledgeable and willing to help that those other big 2 chain warehouse home improvement stores. read more

What a joke about delivering- was told on 6-2 delivery would be made on 6-7. Paid 135 for delivery less than 5 miles from the store it's at. Called on 6-6 at 12:37 to check on delivery time we live 1 hour from house. Have no clue if it's even going to be delivered on 6-7- third party vendor will make arrangements. Told it could be delivered or it might not be delivered 6-7. Really why is this something totally difficult from what we were told in the store? read more

The best part about floor & decor, besides the enormous selection are the super helpful and knowledgeable employees. Simon answered questions and gave great advice. read more

Great place. Good selection...help will be help, but overall, great folks. Went there to select new flooring and the layout is simple. Easy to see and decide. I have used various locations over the years and always been pleased with the service and product. read more

Love the selection at this store! The staff are also super friendly and helpful, especially Robert McDonald who went above and beyond to help us find just the right floor tiles. Great experience! read more

This was my first time coming to Floor and Decor and it most assuredly will not be the last. They have so many choices to choose from for whatever you would even think you may need to decorate any room in my home. I was almost overwhelmed walking around the place until Ms. Sheila and Ms. Nikita helped me out. Me. Sheila was knowledgeable about all the tiles and back splashes. She helped me narrow down my choices and hone in on what I really wanted from my description "something blue"(LOL). She also looked for some flooring choices for my mother as well which was a rat race via telephone. Then, Ms. Nikita helped me out with a few stylistic choices and helped me make some final decisions based on if the choices I wanted could stand up to everyday use, heat, water, steam, KIDS, etc (LOL). Lastly, Ms. Kelly helped to navigate shower door choices as their exhibit is still fairly new. I was impressed with the level of service, knowledge, and care that was shown to me upon my visit from these wonderful ladies! read more

I am a contractor and I practice safety because and in respect to my clients and love ones. I visit floor and decor almost weekly for supplies. I was in tube store on Monday evening when a gentleman walked in wearing a mask around his chin mouth and nose exposed. I asked the cashier "jackie" if they did not enforce the mask ordinance. Jackie strutted her shoulders as if she did not create and said she cannot do anything about it. I advised her she could do something about it because mask are mandatory and this would be for the safety of all customers. Jackie shrugged her shoulders again as if to say " so what, or I Don't care" I have to ask myself " if floor and decor does not care about customer safety, then do I really want to do business with a company that would jeopardize my health and all those whom I am in contact with? read more

Went in to look for tile to match our existing travertine. Found Ronnie and he offered to help me. He went and got a cart and helped me find 3 great options just on the first aisle. He was able to tell me what each aisle had to offer and the differences in the types of tile. He even loaded my choices into the cart and labeled them for me with my 1st, 2nd, and 3rd choices. I am a very indecisive person so it takes me a long time to makes decisions, but with Ronnie's help it was quick and easy. He also helped me find grout cleaner and stain for another project. Overall excellent customer service. read more

Horrible business practices. We purchased thousands of dollars of tile flooring. Our order had to be picked up at 2 different locations since there was not enough in stock here at Almeda. We picked up our order without issue from the North store. When our contractor went to pick up the remaining materials from Almeda, they sent him on a wild goose chase, and sent him back to the North store (which is not even remotely close). When he arrived at North store, they informed him that the order had been picked up (which was correct, it was already picked up by us). When we called to inquire about our missing order, we were informed that our order had been sold accidentally to another customer later, due to the cashier Desiree, ringing up the order wrong. We had to wait an extra 3 days before our order was filled. That is 3 days of LOST rebuilding, as everything came to a halt waiting on our pre-paid tile. Employees were not very helpful in resolving this issue, and never took accountability for their mistake. Total lack of customer service. Look elsewhere for your flooring needs. read more

RUN AWAY!!!! you have been warned. Paid 6,000 for tile was told was in stock. Went to pick up tile and they did not have it. Did nothing to try and make situation better. Was told it would be here in one to two weeks. Now I have to wait 5-7 days to get my money back. Absolutely ridiculous read more

Always a good visit here, wanted to give a special shout out to Natalya. Always makes me feel warm and welcome! Thanks for taking care of me today. read more

Sylvia was such a nice lady! She was always around making sure we found what we needed. She also was very friendly with my kids! Horace was also nice! And took my buggy of my hands when I was in the parking lot! Great place! read more

Wow what a joke never again! This will be our last time at this joke of a business! Waiting outside by there will call for hours with what seems to be one employee working with over 16 trucks waiting. My time is worth more than saving a few bucks!!!! What piss poor management and lazy employees who could care less!! This took 3 hours for same day pickup only 2 days late didn't even pull order but email confirming it was. I mean really your site states order online and pick up same day??? Really it took 2.5 days to pick and 3 hours waiting to get it what a JOKE!!! read more

This place is absolute garbage!! Their customer service is awful!! We had to get our tile ordered because it was not in stock. We waited 2 weeks. When it was finally at the warehouse, there was so much confusion about where my merchandise was located. I drove over there to see what was going on just to find out that my merchandise was still in distribution head quarters and it would be probably another week before it was at the store where I purchased it. Extremely frustrating!! read more

Alfred Pitre was very knowledgeable and extremely helpful in assisting us with our choices.

I bought 11 boxes of engineered wood and a associate put it all on my cart for me because I have a bad back. I checked out and went home. When my workers were installing the floor the open and noticed one of the boxes was different. I brought the box back and the manager Jenna, removed the tape and open the box and said it was missing pieces. Ok asked her how many comes in a box, she replied "22". So started counting and when I got to 11, she said I am not taking it you can count it, but I am not taking it back. BS, I didn't even finish counting yet and she already determined and walked away saying she will not take it. She was rude and PMsing or something.... read more

As I walked in the store, I immediately felt comfortable working with Alfred Pitre. He walked the entire store as I frequently changed my mind. He was very knowledgeable and made great recommendations. Exceptional customer service! Check in out! read more