We turned a booring bathroom that needed a Fresh do-over. Bath Fitters wanted $15,000! I showed the salesman the door. I was looking for a dream bathroom and I was shown "Turkish Travertine " ...Wow! I purchased all the tiles I needed, and 2 weeks later I turned a few square feet into a MASTER PIECE. I also installed the undrt tile heated floors. read more

I made no less than 5 attempts to return defective flooring --never receiving a promised return call after 5 separate attempts to 5 different customer service agents.I finally contacted my credit card to which Mary S from Atlanta responded falsely claiming I refused to schedule a return of the product when no agent ever followed up to complete the process. They offer a catch 22 return policy more strict than Lowe's or Hone depot which implies that they are less substantial and more fly by night -- Just check Reddit to learn that my concerns are not singular. When dealing with low Quality Controlled American mfgs like Nucor providing defective product which only shows up after installation or ripping apart the packaging --they leave the consumer holding the bag by refusing to accept any installed product or opened boxes. A veritable catch 22 with a dishonest fabrication of lies by representatives in Atlanta in order to skate by the credit card company protection of consumers They employ a pump and dump strategy after purchasing massive amount of product and work overtime to deflect any attempt at remedy or refund. read more

Billy B is amazing! Great help even when he was left alone, I guess everyone else took their breaks at the same time.... But Billy B kept it solid. read more

this is a great store . everything you need for home repair. Mr Carlito and Mr Fortune were exceptional in helping me find what was needed .

I did an add-on bathroom and I got all of my materials from Floor & Decor and the bathroom looks amazing. It was all thanks to Emily Strohm from the interior design team. She is professional, very knowledgeable and I highly recommend her for your designer needs. She had the patience to show me different floor options, she asked the questions that I hadn't even thought of, she even matched my grout lines with my tile. I wouldn't waste time with anyone else, go to her! read more

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My update to Floor and Decor I was helped by Steven, Jill and Jesus. Billy B was not at work on this visit. Steven helped me with the shower tile and helping to pick out the grout was easy once he showed me what I was looking for. Steven made sure that what he did not have in stock at his store the other store had. I asked what chemical are recommed to clean this tile with he said Dawn dish soap with the duck on it. I was shocked to hear that. He said that you dont want to mess up the tile and make it weak with harsh chemical. He experience was magnificent as we moved on to more questions Jill came in along to offer even more assistance to myself. We ended up in the floor tile. Jill and Steven talked to me about the difference in the 2 pieces of tile I had looked at with Billy. Jill is soft spoken well experience as well. The best part is that they answer my questions before I asked that made it much better. The tile I was looking at can be cleaned with pine sol. Shocked again. The best part was they stayed by my side until I was done. They walked me to helped with my purchase Jesus was the cashier. He worked the keys really well. All of them talked me through the process of picking up my items. Jesus, Steven and Jill thank you all for your help. Yes I have another update coming soon read more

The people at the Alameda location are so helpful and so friendly and very knowledgeable about all of their materials and what all you will need for your project read more

Great costumer service! There were no issues at all and there are a TON of different floor options and varieties. There is also tile,hardware supplies and much more. Try it out, Im sure you'll love it . 10/10 was deffs a slay read more

Awesome tile selection, friendly staff and plenty ideas thru the aisles to look at. We purchased the subway tile and the shower floor and the shelves to create a shower caddy. Avoid Home Depot or Lowe's and make the trip to purchase your materials. read more

Floor & Decor - Bathroom Remodel - Kitchen & Bath Near Me - Houston, Texas

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We've been remodeling our kitchen and master bathroom, not always a fun task. Floor & Decor has been our go to for just about everything, it has great selection and pricing. I needed to figure out what to do with our fireplace tile, and walk out with the solution ... I had no vision for this particular area of our remodel. Nikita was amazingly helpful, and extremely knowledgeable about the products. We had a rhythm, I'd notice what I liked and she would quickly redirect my attention away from products that should not be around a fireplace. We had fun and I left with my beautiful fireplace tile collection, ready for installation soon!! I highly recommend Nikita to help you navigate your vision, making educated decisions in the process. Thank you, Nikita, I'm so excited about our new fireplace ... I'll send pics when it's done. You Rock!! read more

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I would like to give a big thumbs up to Juan P. He helped me with my floors and stairs. He was patient with me as well as being pleasant. He was with me every step of the way and loaded my truck. Never frowned always had a smile when I couldn't make up my mind. He offered his expertise and put all the designs together. OMG it looks fabulous. If you are looking for someone who cares ask for Juan P. Thank you so much see you next month. read more

Floor & Decor - Looking for a professional ask for Juan! He is great! - Kitchen & Bath Near Me - Houston, Texas

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Worst location. Manager is incompetent and made us wait at the store two hours because they did not believe I was an authorized user on the card although I had my social my ID and the card in my name. On top of that I asked them about the weight of my order just for them to say they did not know it. Then the boy loading my truck got irrationally angry at me and started yelling saying I should know how much my truck can carry. It was a rented truck and they never gave me the weight so not sure how he expected me to know. Go to any other location. This location will waste your time and the workers are very rude. read more

My experience with floor & Decor was okay but for there return policy is not acceptable for a business if you miss your 90 day window just trash it. Even if you have your receipt. I didn't purchase discounted product, or obsolete products. I was willing to exchange or even store credit. I guess I will think twice before buying from floor & Decor. read more

I ordered a whole bunch of shower floor tile when I called Natalia said that they only had 16 pieces so I was going to have to reconfigure my entire design. As to my arrival she informed me that she went in the back and searched and searched so she could find me the additional four pieces. She went above and beyond to help me and her customer service was phenomenal. I just wanted to take the time to let people now that it's people like her That make a difference. She was awesome! read more

I have made two trips into Floor and Decor in the last week, and I was helped by wonderful employees both times. Firstly, Ronnie, in the flooring department was amazing. I wandered around the flooring department for an hour trying to find something I liked. Multiple employees asked if I needed help, but Ronnie truly walked me though a couple of options and gave me plenty of information to help me make my final choice. Secondly, the store manager Matt was INCREDIBLY helpful both times I was in. He helped me as I was leaving the first time, and then remembered me when I went in the second time, and asked for directions around the store. As we'd bump into him through out our shopping trip, he checked in, asked if we were finding everything, and even walked us in the back to look at a countertop. Matt truly went above and beyond. Everyone I interacted with at the store was very kind and helpful. There was only one person in the decorator department that seemed to be having a bad day when we went in, but everyone else outshined that interaction. There's a ton to choose from, and the prices are very reasonable. It's totally worth a trip up there if you want more choices than ho hum Home Depot. read more

Amazing Amazing Amazing!!!! Customer service. My Sales Associate Alexis was so knowledgeable courteous with all my questions and inquiries. He also got a approval from his very understanding manager Horst. These guys Horst, Alexis and Jose hell a ton pulling my order and even helped hand load over 4000lbs since our trailer had some issues. Can't thank these great people at Floor and Decor at Almeda. read more

To whom it may concern, I was just in the store last week looking to purchase some floors wasn't sure exactly what I wanted. As I walked into the store I was greeted by this very nice gentleman Alfred pirte, he was able to make this very scary experience a very delightful one. He was very patient, understanding listen to what I was looking for and he was extremely knowledgeable. The world can use a lot more outfits in it. Alfred made the experience at Floor and Decor at the light, he definitely knew his way around amazing experience awesome so thank you Alfred Pe I get the man to thumbs up read more

All I can say is that Kelly went above and beyond to help me find the matching tile that I needed. She worked for over a week trying to locate it and ultimately score! If you ever need help with your child, look for Kelly! read more

Good evening Floor&Decor I just wanted to let y'all know. Natalya @ receiving warehouse front desk. Really was so helpful n friendly. Made my day better. She has the best customer service I seen @ Floor&Decor. She was very organized and made sure I received my order in a good amount of time. read more

John who is training for assistant manager at the Webster location is amazing. I went to look for my bathroom tile 3 separate times and didnt find anything, but when I went back for a 3rd time John was there to not only point me in the right direction, but also assist me load, pay, and then reload into my car. He was also very charismatic and I know hes going to make a great manager! read more

Victor had excellent customer service. He helped us with all our questions. Seemed knowledgeable. Since I'm a newbie and I don't know what I am doing. Lol! Typing while in line since unfortunately we got here when it was almost closing time. read more

When you're renovating a house one of the best upgrades you can make is to the bathroom. This is one of the places you can go over the top and draw lots of attention to your property. I was in the need to change up my shower, and I wanted a mix of marble and natural stone for the set up. Places like home depot/lowes will charge you an arm and a leg for good quality tile, while you can find something comparable if not better here. A lot of the items at Floor & Decor are closeout items, so you might not be able to get anymore, but the prices are 50%+ off. So just buy yourself a couple extra boxes to make sure you have enough for the project, but it will still be cheaper than going with the stock that one of the traditional stores might have. Kyle was really helpful in putting a few different tiles together with grout to match everything. He made it easy for me by walking around this huge store. This is my place for anything tile. read more

Alex was amazing, he help us get everything we wanted. He even help us get a better product. He helped my husband load up. He pulled our cart with all of the items. He took us into a different department to get additional help from Simon. One stop shop, And they price match and give 10% discount on top of that read more

Great sales guy! The staff in the warehouse (Rosemary has an ATTITUDE) moves like molasses!! Be prepared to wait in the sun! I actually had an order I had bought 5 days ago and it's STILL NOT READY! Crazy how some people just don't have customer service skills! In this job market, need to value their jobs more. 1 hour waiting and counting.......this is just BS!! Update - so I actually received a call from Matt - the store manager. Stand up and hands on gentleman, he actually helped me on my very first order from a couple e of weeks ago. He was very cordial and professional and addressed the issue I had, in a very concerned and professional manner. I will be visiting them again soon. read more

I ordered 3K worth of in stock flooring online with next day pickup promised. 3 days later it turns out they resold what I purchased and I was out of luck. Don't order anything online from these guys. They don't even answer the phones. read more

Such a wonderful experience! I went in with a tiny amount of knowledge and came out confident in my purchases for my glass tiled backsplash! The selection wasn't huge but the options that they did have was great! Pricing was very affordable. Amos, the associate who helped me was beyond amazing. He walked me through everything and even stood in line with me till I checked out. I would recommend this place to everyone. Also I went on a weekday when it wasn't so busy, so try to go on non-weekends! read more

Floor & Decor - 3x9 Snow Bunny Glass Tiles with Frost Grout - Kitchen & Bath Near Me - Houston, Texas

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This review is not about the great prices and great selection. Its about one employee who made me a customer for life. Had a piece of granite and needed to find a backsplash. Into my life walks Horace. He asked a lot of questions and answered a lot of mine. Thanks to him, we found the most amazing backsplash to go in my new kitchen. His knowledge of the business and product line was impressive. read more

Great service. Alfred Porte was very courteous and helpful with our order. Made it a very painless process

Terrible customer service. Don't go here if you have questions or need assistance. When we finally got help, we were told they did not have our tile. After moving several heavy boxes, we found it ourselves. It's worth the drive to go to the one in Humble, TX. read more

I went to Floor and Decor on a Saturday and was overwhelmed. I went home and made an appointment with Kyoto. She took me around the store showing me exactly what I had described. Within an hour I had selected 3 different tiles, she printed out everything I needed and I was completely through. Very nice experience. read more

Walked in early Thursday morning looking for flooring. After a few minutes of looking around Alfred Pitre asked if he could help us. What a great knowledgable employee. Patient and willing to do whatever it takes to help the customer. We bought the flooring and will be back for tile when we find out exactly how much we need. Thanks again Alfred Pitre for making our experience enjoyable. read more

What a selection and great prices too! The customer service is a mixed bag! Some employees will walk right by and then tell us that we need to speak to someone else after being "flagged down". Then, after speaking to the right person, ALL questions are answered with professionalism. They help load and do a great job. read more

My first vist to Floor Decor so I was ignorant to the products and materials needed. What made my shopping experience great was the knowledgeable young men and women employed at this location. I was so impressed by the staff that at the end of my shopping experience, I requested a Manager at Checkout. I am sure he/they expected a complaint since most people feel inclined to complain for everything now a days. I informed him that I was totally impressed to see so many young people employed at the store and were so professional and knowledge.. Hats of to those that made my first visit awesome. Thank you Joshua, Precious, Regina, and Zachary. Keep up the great customer service, professionalism, and dedication to your job. read more

So listen I agree with some of the reviews here that the customer service inside is lacking but with that being said I have had a great experience recently while shopping, his name was Deltron and he was extremely busy but spent as much personal time with us that he could and was a great help and very courteous. Now post Hurricane Harvey this store has been off the charts busy every time I have been in but that is to be expected. I showed up today to pick up my order and although I had to wait a total of almost 4 hours, these employees working in the back are AMAZING! I have watched them listen to multiple complainers this morning about the wait or he got here after me or get me a manager because I'm more important than everyone else blah blah blah but not only have they been nice to the a**holes, they were still nice to the person standing behind them in line. Kudos to this team and the amazing attitude they have had today! read more

Floor & Decor does not stand by the product they sell. The hydroshield laminate that they sale is trash. Does hold up as the warranty reads as to the length of time Water can be on on the floor before the product is damaged The store tried to give the warranty a whole different meaning which was totally different as what's on the box. I reached out to headquarters, they responded to me as to filing out the claim but never contacted me directly back with a response. I had to go into store and speak with a member of management who wasn't helpful. I'll never shop there again. read more

My husband and I went to floor and decor off of alameda and went to the decorative tile. We were almost immediately greeted by Sheila and she asked if we needed help. Me knowing this was going to be an "adventure" bc my husband and I literally never agree on anything I said no we were just looking to remodel our bathroom.. even after I said no to her offer of helping us.. she gave us her suggestions on where we should start.. so off we went to the flooring section.. we were met by a very kind and helpful man named Jeff (he was knowledgeable and friendly and he talked to us about options of flooring we should use in a bathroom.. so we found one we liked and he walked us to the decorative tile where we ran into Sheila again and she offered to help us again if we needed it.. then she showed us what she thought would be a good choice for what we were doing. Long story short Sheila helped us with every decision we made.. which was probably the best thing because a miracle happened and my husband and I actually agreed and found EVERYTHING we needed for our bathroom remodel! She was with us every step of the way and really went above and beyond for us. We appreciate her so much. She was so super sweet and very very knowledgeable and helpful! Thank you to Sheila and Jeff for you awesome customer service!! 115422 read more

It can be a pain finding ANYONE to help at Big Box Stores like Home Depot (hate it), Loew's (won't go), and Floor and Decor - but the Floor and Decor Store across from Almeda Mall in Houston is the exception to what is universally true when it comes to actual help. TIP: All you have to do is go to a cashier like Barbara and ask for a design expert to help you with your remodeling ideas. Tile, flooring, bathrooms, kitchen countertops, backsplash, all the incidentals you will need to complete a project - Floor and Decor design experts like Casey or Josh can help you make intelligent choices. Been there several times now and these folks do a great job - check them out when you are looking to make changes in your home! read more

I didn't realize that they changed hours and when we got there it was about 20 minutes before closing. Robert MC helped us and was patient with us and answered all our questions. If you are out at this store ask for him. read more

My husband and I had an amazing experience at the Almeda Floor & Decor. We had a vision of what we wanted for our new shower install. David W went out of his way to help us make that happen. His knowledge and innovative techniques helped with our contractor's concerns. David even took the time to talk our contractor through the process. Our master bath remodel is everything we were hoping for. We appreciate David's time and patience. We recommend him to anyone, especially someone struggling with a contractor that says "That's impossible" . Thanks again David read more

I called this store because my wife and I are about the tile a second room in our house with 18" travertine (a variety of natural stone). On the first room, there was more variation in the travertine than we wanted and we ended up discarding some of the tiles (too much discoloration or white filler material contrasting too much with the stone). On the phone, I asked Floor & Decor if we could select our tiles, to ensure that we didn't end up with any tiles that we didn't want to use. On the phone, the answer was yes. When we arrived at the Gulf Freeway location, there was only a small remnant - perhaps 75 tiles - of the travertine we wanted in the display area (we needed about 90 tiles). We asked if they could pull a pallet of the tile out for us to select from, but they didn't want to do so. They wanted us to take all of the tile remnants first - tiles with large discolored areas, or large areas with while filler - before they would pull the pallet out. There was assistant manager with a particularly bad customer service attitude. Being able to select the tile was the only reason I went to Floor & Décor; otherwise it was out of our way, and 18" travertine tile is available at a lower price at a big box hardware store 5-10 minutes from our home. After I realized that they lied to me on the phone, and they wouldn't allow us to select the tile, I went to the local big box hardware store to buy the tile. I won't come back to Floor & Décor, EVER. They do have a wide selection of flooring, but you wouldn't want to buy any natural flooring material there, unless you don't care at all how mismatched the pieces are. That might not be an issue with manufactured flooring, which is more consistent, but I wouldn't want to put up with their unfriendly customer service even in that case. Bob G. read more