Small local discount furniture place with friendly service by Laura. Purchased a queen bed frame…read morewith delivery.

Just visited the new location off the gulf freeway, south Houston location. Really good selection…read moreand prices, service was amazing also!

Jerad is a great salesman. Very professional and truthful! Gave us a great deal and stuck with us…read morechanging our minds and visiting a couple times before purchasing! Great quality merchandise! Definitely recommend!!

We purchased this bedroom set and it was PERFECTION!! Very well built and packaged just right! We…read morelove our new set and will be returning customers.

This is a family owned and operated business. I couldn't have personalized & ordered my shopping…read moreexperience any better than Gladys & Maria provided that day in December when I walked in looking for a bedroom to put together for my 13 year old grandsons weekend visits. However, that was shot straight to hell after waiting WEEKS for delivery that I had to PAY for (TOTALLY UNFAIR) Gladys husband, Richard put together the set. Cutting to the chase here, damn bed fell apart when my grandson sat on it. I was Smokin'!!!! And Gladys didn't make any effort to save the customer relationship. NOT ANY EFFORT AT ALL. I asked for a refund for the delivery and it was as though I hadn't said a word.

My furniture shopping experience was AWESOME, from the entire team. Ms. Shon was a great sales…read moreperson, very knowledgeable about the items in the store. Not only did I purchase a bedroom set, but I received a great deal on two mattresses as well. The delivery personnel (Gerard & Nathan) who goes unrecognized sometimes, did a superb job on the delivery and set-up of the bedroom set I purchased.

Nice selection of quality furniture. However customer service leaves something to be desired.read more

Went in to check this place out after seeing it on social media and unfortunately wasn't impressed…read more When myself, and my friend, walked in we weren't greeted at all. Not even anyone to look up, make eye contact, smile and go back to what they were doing. Their clothes are cute and I was impressed with their selection but I don't think I'll be back. The prices for the clothes are very reasonable but the people working were more worried about where the taco person was going to set up and /or the photo Booth we're setting up then making sure I was good. Hopefully they can do better with other customers.

Love the new owner! She's really so helpful and all the staff is so nice as well. The store always…read moresmells soooo good! They always have such cute purses and accessories and clothes!

Just moving here, I took a chance on this local place. Mike gave me exceptional customer service…read moreand even delivered my furniture early!!! I am glad that I took the risk because this place knows the definition of great customer service.

Great experience all around!! Great deals, great workers, great communication! Mike is awesome and…read morehas top notch customer service skills. The delivery drivers are courteous, respectful of your home and know what they are doing. We will return to Royal Furniture for future purchases!!

The last couple months I have been looking for a potential new bedroom, saw this furniture…read morewarehouse when I was in the area and I can tell you I was not impressed at all. Yes their furniture looked affordable but there was nothing in there that was made with great quality. Their furniture was cheaply made and the displays were all over the place. Service was eh but I didn't see anything that I was interested in.

I have bought 3 things there so far a mattress set and a 3 piece lift coffee table set and a…read moreentertainment tv stand all so far are excellent and very friendly company I will be back and will purchase from them again and recommend them they have good payment plans for everyone

Here is why Ethan Allen will go out of business in 6 years or less…read more 1. "Custom" furniture is not custom furniture, they offer what would be best called semi-custom furniture. 2. Small and decreasing showroom inventory. They want customers to purchase non-returnable furniture based on images and a library of stain and fabric samples. 3. Hoodwinking customers They sell their furniture is high quality US construction with sales people stating it is solid wood 'heirloom' furniture where as their website states, "*Other materials may be used on internal and secondary components." False advertising? Certainly false spin. 4. Going the wrong direction. Just across the highway from this particular location is a huge "Rooms To Go" and "Star Furniture" showroom along with a new La-Z-Boy showroom just up the highway where customers can see how furniture can be staged in their own home, see the level of quality and construction and decide if it meets their bar, but most importantly touch, feel what they are paying a lot of money for. This in turn circles back to #2, shrinking their store footprint and therefore display pieces as mentioned. It's nearly impossible to see a floor sample to evaluate the EA quality for yourself, justify the price premium. It's really embarrassing considering the cache the brand likes to spin. Even this franchise owner was trying to spin the smaller footprint in an obtusely positive light to the local press, but what else would you expect from a business owner? Funny how one of the design professionals tried to sell that all furniture stores are shrinking their footprint. By the way, when the local La-Z-Boy decided to relocate, their new showroom is equal if not larger than the one they left. Same goes for the local Bassett. Huh... 5. Following design trends instead of leading design trends coupled with following bad design trends. Not all trends are good trends. Heirloom furniture stands the test of time, the essence of why it can be handed down. This may be the most significant sign they have lost the market. EA's company performance is down double digits year/year. The brass is trying to turn it around with discounts deeper than I've ever seen revealing their markup is just as much as you thought it was if not more. It appears they are living on their legacy which was well earned and deserved, but they are going the wrong direction with a poor turnaround strategy. Farooq, this is for you.

I absolutely love Ethan Allen. Everything I have purchased throughout the years, has been of great…read morequality. Lucia Gentry did the design plan and she really met my needs. Yes, deliveries have been challenging in 2021 but finally did receive all my orders. Deliveries have been tough for manufacturers across the board. I believe that all the designers work to keep us informed with delays and changes to ship dates. I appreciate that we can walk in and browse without having someone directing me, but if I need help, they are very helpful. I can't say enough good things about Lucia Gentry. She is excellent and truly puts her heart into the project.