We found our shower tile easily. The specialist, Eileen, was a joy to sit down and chat with while deciding between our last two materials. She was pleasant, didn't pressure us, but gave us honest information based on our concerns. Wonderful experience. read more

Floor & Decor - Marble! - Home Decor Near Me - Webster, Texas

Is there an option to leave zero stars? I spent over $5,000 on flooring that was sold with a "lifetime warranty." After installation, I started noticing multiple cracks, eventually up to ten across the floor, so I filed a warranty claim. I followed their entire process, including having an inspector come out, only to receive a report that made no sense. The claim was denied based on "improper installation," specifically stating the flooring was installed flush to the baseboards. That's simply not true. A proper half-inch expansion gap was left, exactly as outlined in the installation guidelines. Frankly, once they sent out their inspector, it became clear the outcome was predetermined. Instead of standing behind their product, they looked for any reason to deny the claim, and they found one. What's most frustrating is that I had flooring installed in the same home, using the same method, for five years without a single issue. The only thing that changed was the product color and brand, which strongly suggests this is a product defect, not an installation problem. Bottom line, don't put much faith in the "lifetime warranty." In my experience, it doesn't mean much, and the company will not stand behind their product when it matters. The flooring brand was NuCore. I will not be using them or this retailer again. read more

We recently remodeled our bathroom. My wonderful wife designed the remake. We looked at several tiles at multiple places before deciding on our purchase. The shower wall tile and shower floor were purchased at Floor & Decor. The wall tile is Atlasi Treasure Ceramic Tile and the floor is Sahara Carrara 2" Hexagon Marble (photo attached). We found that F&D had a wide variety of tile to choose from. Honestly, it can be overwhelming. What I did appreciate is the fact that we could purchase individual tiles and take them home to get a better idea of what we liked with the lighting in our home. Doing this can help you avoid making a costly mistake. The individual tiles that we purchased were simply returned if we did not like them. One thing to be aware of is when you are purchasing a large amount of tile, tile that is purchased in a complete box can only be returned as a complete box. Any partial tiles left over after the project cannot be returned. However, you can purchase individual tiles in the same quantity that would come in a case. If you do it this way, you can return individual tiles. One way to cut cost would be to purchase individual tiles with your 5-10% construction overage and then return what you don't use. Make sure you save your receipt. We also purchased our Schlueter and our grout at Floor & Decor. Again, we had some unopened grout and an uncut piece of Schlueter that we were able to return. Floor & Decor also has a decent selection of vanities and fixtures. We did not purchase ours here, but we did see several that we liked. We simply couldn't find the color that we preferred. Otherwise, we would've also purchased our vanity here. Bottom line - Decent selection. Good prices. Fair return policy. An easy 5-star recommendation.j read more

Floor & Decor - The shower wall and floor tile were purchased at Floor and Decor. - Home Decor Near Me - Webster, Texas

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I've been using this store for several years & have had nothing but the most remarkable customer service from every employee at this location. I would like to recognize Joe's willingness to go the extra mile and always help me find what I need. Without a second thought, he is always bending over backward to assist me with any & everything I need. In my 20+ years as a GC, I have never crossed paths with anyone as friendly, courteous, & willing to do whatever is necessary to assist me with my project needs. Thank you to the entire team at Webster, TX. Location for your outstanding customer service & for making my day & projects much smoother. And a huge shout out & thank you to Joe, whom I know I can always count on to work diligently to assist me with all my project needs. Thanks, Mike LaBeff read more

Great products, however after placing sizeable order, twice passed over by black guy and gal at pickup area. Finally walked off in the distance laughing. Had to load myself. Bad service at 'Customer Pickup'! read more

This store has a great selection, I didn't see anyone walking around to assist us while we were looking, I guess it could've been just because of Sunday? The only negative thing about this store was being approached not once but twice by someone asking us if we already had our contractor. As we were leaving, a guy approached us in the parking lot and gave us his card, something about it seemed shady. I appreciate someone trying to hustle and work hard but they need to find a better way to find work! read more

Wow! This is one of the nicest Floor & Decor locations! Huge Showroom. Light, Bright and Beautiful. Impeccably Spotless. Friendly Staff. Great Displays and Ideas. Ample Parking. read more

Floor & Decor - Home Decor Near Me - Webster, Texas

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Tr ying to purchase everything you need to remodel a bathroom and bedroom is a lot. Michael M was the absolute best. As he was putting my tile on the cart he could tell I was second guessing myself. He explained that they had great people that are so creative and would help me find accent tile etc. He even went over took one of my tiles, while he was still loading so they could give me suggestions. That is real customer service and deeply appreciated. I walked out feeling so good about my purchase. Can't thank him enough! read more

I've always had a great experience and luck shopping at Floor and Decor. And I've never left a comment. But I was in this Saturday trying to pick up some supplies for my tile guys, and Gabriel from the pro desk saw the confused look on my face and my frequent checks with my iPhone and quietly approached me and said I'd be happy to help you if you need it. I have been trying not to bother him as he looked busy. But he simply made my day by confirming my decision and even rang me out right there at the pro desk. Such a professional and friendly young man, he deserves a shout out. And I love the name Gabriel it means one who brings the good news of God! He's living up to the name his mother gave him! Thank you Gabriel for such excellent customer service. Bobbi B read more

This review is for the employee, Danny! Wow, he is AWESOME! My husband and I came in to F&D ( Webster, TX ) a few weeks ago to buy backsplash. Danny greeted us and from there on out it was so easy. Danny helped us gather all that we needed to complete the project. It's hard to find good customer service these days, but Danny met all of our expectations! He definitely needs to be recognized for all of his dedication and hard work! Thanks again, Danny! read more

Thanks to Stacy M an F&D designer, our bathroom remodel was completed. She helped us wade thru the large selections of tiles and was able to help us narrow down a design. She ran several design models to make sure we understood what the final design would look like and made frequent calls to make sure we had what we needed. It's very overwhelming and she made it less so. Thanks Stacy! read more

Over the past two years, we've done TONS of remodeling, including tiling. Today I returned one case of tile and 13 spares from a box we bought in December. The case was refunded completely but the 13 extra tiles they would not because they were purchased in December. This is not a tile that is being clearanced or no longer available. The only reason I got a store credit for 13 tiles is the purchase date. I asked a manager and was told no. I guess the 6K+ in materials we purchased over the past two years means nothing to them. BTW, the 13 tiles totalled $16.77. read more

Just left their new location. The show room is set up beautifully. We were looking for new tiles for our shower and Paige was so helpful! She even came back to check on us after we browsed a bit to show us how to clean the stone tiles we picked out. Will definitely be back for our next project! read more

Paige is the best!!!!! Decorating is not my thing but she made it easy! I was all over the place with my decisions and yet Paige knew exactly how to put my countertop with back splash together even with our difficult colored floor. We went on a Friday, she helped but we were still indecisive. Came back Saturday but she was off......we felt lost again. Came Sunday, she was working and our decision was made! Thank you again Paige!!! My rustic/farmhouse kitchen will look amazing thanks to you! read more

My wife and I visited this store while we were going through one of our reconstruction phases on our Farmhouse. After walking into such a massive store with so many different things to choose from we were overwhelmed. Fortunately for us we were introduced to an associate named Andrea. No doubt a God send. After a quick briefing of what we needed to have done, she grabbed a cart and showed us around the store. Within a few minutes we were well informed on what would be best for this reconstruction phase. The work has since been completed and it is a perfect match for the house. A special thanks to Andrea and Floor and Decor for making it all possible. read more

Clean and better service quality of all the floor and decor I had been to. Andrea B was so kind and very helpful . Will be a back soon . It's great to have her to help sweetly. read more

Highly recommend this business. Friendly staff always willing to help. Stores have good in-stock of products they carry. They have great selection of wood floors, laminate floors, and tile floors for business or home. read more

Incredible shopping experience! Paige is hands-down the best!!! We are remodeling our master bath and walked through the store for ideas. We received overall good customer service as we shopped and as we were heading out of the store, having bought nothing, Paige asked us if she could help. Within minutes she zeroed in on our likes/dislikes and understood our budget. She took the small tile I brought in, designed us a bathroom, and smoothly navigated the store helping us get all supplies needed. I usually despise shopping trips with lots of decisions and items needed, but I sincerely enjoyed it! Floor & Decor should reward Paige's technical ability and customer-focus to set the standard for all their employees! read more

Great store, and even better cashiers like Brittany! Always energetic and extremely helpful.

Wanted to give an update. After a little bit of a miscommunication my wife and I were able to get with Rusty and have our design session. It went great! He was very helpful and had great ideas. Made sure that we had everything planned out for our remodel. Thank you for your work. We will be back for our flooring soon!! read more

My contractors schedule was moved ahead of schedule so they called to inform me if I had bathroom tile picked out because they tile guy would be out the following morning. Long story short, I got off of work late and with 1 hour before Floor and Decor closed I arrived with no clue of wat I wanted for my bathroom tile and grout colors. An employee named Andrea approached me and asked if I needed help and that she did BIG TIME! Andrea helped me coordinate floor tile, decorative tiles, wall tiles and grout colors all with time to spare before closing. The next morning I was back at Floor and Decor for my 2nd bathroom supplies and Andrea was there again ready help and she did! Picking out tile and making sure all colors coordinate can be stressful but Andrea was a HUGE help. I am forever grateful for Andrea!!! I'll be back to visit her when I pick tile for my kitchen backsplash. She is truly the best!!!! read more