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    Sub-Zero Wolf Showroom

    4.6 (5 reviews)
    Ultra High-EndAppliances
    Closed 9:00 am - 5:00 pm

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    Pacific Kitchen & Home

    Pacific Kitchen & Home

    1.8
    (66 reviews)
    0.6 mi
    $$

    I purchased two toilets and want to say recent but that's not the case, because I purchased them…read moretwo months ago and have just received the full order. Something that should normally take no more than say 10 business days took as I said two months. Really! The whole time I had to do the follow-up and chasing down the sale rep as to the status. So, what happened!? Well my original order was for two, but only was was placed or ordered. An error on their part, and can't explain what happened. Then the other toilet was ordered and the toilet arrived but the tank came with broken lid, so that had to be ordered. Then they ordered that and that was hung up in Dallas and they said a big mess. You get the point! Just a major sh...t sh...w! Don't think I'll be going back because the customer service sucks with a capital S, cause I ended up doing the service reps job! Personally I should give them 1 star, but the price offsets the hassle, but not really. Highly recommend when you place the order you have it sent to them for receiving and not direct to your home, because then you'll have to deal with the manufacturer rather than let Pacific Kitchen manufacture defects or broken items.

    Pacific Kitchen & Home is affiliated with Best Buy, but they will claim they are not a Best Buy…read morecompany (at least this is how the sales guy expressed to me). I really like Eric Brooks, he was a great salesman. Problem is that his management is terrible. They promised they meet/beat competitors pricing, but when I brought valid competitors pricing based off of either the website price or website price and a coupon I had from moving (Lowe's/New Egg/Best Buy/and several others), his management said they would not honor it. They worst part is they said it in a very condescending manner. The lady reminded me of either the Wicket Witch of the West or the David Spade "no" goat commercial. The male manager was a guy who probably learned management skills at a JuCo and thinks he is ready for C-Level Position @ a Fortune 500. If you don't want to match prices, don't offer that service, or put only the companies and manners of how you match it on a banner so consumers are not wasting their time. Also, you could say it in a more hospitable manner. Their loss, of about $7,000 in sales & a 5 years warranty plan. Went to Lowe's today and they took excellent care for me at the price I was trying to get Pacific Kitchen & Home to just try to match for the best Washer Dryer Samsung sells. I was still unsure of which Samsung French door fridge I wanted, but Lowe's even had an open box Fridge that was in perfect condition that was just opened today so I snatched that one up. About a a $4k fridge for about $1,800. Thanks Pacific Kitchen for messing up our sale so Lowe's could take good care of me. Lowe's 5 year plan was even cheaper than the Pacific Kitchen's plans significantly for all 3 appliances. I would give 0 stars for the experience if that was an option.

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    The Home Depot

    The Home Depot

    2.4
    (158 reviews)
    1.2 mi
    $$

    I had a terrible experience at this Home Depot, and even now I can't believe it. This happened a…read morelittle over a month ago when I needed to make a purchase and a return. I had a pack of screws that I realized were the wrong size. I had bought several other items, so I handed the screws to the employee. When I looked up, he had already opened the pack and started counting them. It was a two dollar pack of screws, and as someone who has been a Home Depot cardholder for more than seven years, I've never seen anything like that. I asked him was he counting the screws for return and he said yes. I told him this had never happened before and asked why he was doing it. He said it was because he could. Long story short, I ended up returning the screws and refusing to finish my purchase at his register, especially after he insisted that I slide an item over to him even though he could reach it himself. I went to another counter to complete my purchase. Overall, this was the worst experience I've ever had at Home Depot. All this over a two dollar pack of screws. Unbelievable.

    Tried to cancel an order that never arrived when it was expected and I was not permitted to. The…read morecourier, who has deliverd to my address many times claimed, falsely, the address was incorrect. The good news is, I will call the bank to make sure the payment is reversed since I never recieved the merchandise and I will never have anything deliverd by that clownshow again. Going forward I will pick up the merchaindise in person and bring it home myself. HD cannot be trusted to deliver their own merchandise, nor use a reliable courier. Nor do they stand behind their own delivery dates, but instead leave their customers to the whims of an outsourcesd, incompetent delivery service too moronic to know how to read a map or street signs or large numbers on a mail box. What a joke. Just amatuish BS.

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    Lighting Fixtures
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    Sub-Zero Wolf Showroom - appliances - Updated July 2026

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