Absolute worst customer service service. No communication at all on vehicle pickup or delivery. Would not recommend.

TERRIBLE EXPERIENCE I had my car shipped across the country, it was delivered at night and filthy from the travel, they marked damage on a paper but could not show me in person or remember what it was. Then I was told it was under the car so I signed. After washing it I found multiple scratches that were covered with a paint pen. I called and sent pictures to them and waited 3 weeks for a response with no communication. When I called the second time and showed them more scratches that were covered with a paint pen, and a dent, I was called a liar and Shady and told to GO FUCK MYSELF BY NICK THE MANAGER. I was told that a ticket was put in to speak to someone else weeks ago and there has still been no communication since then, also 3 weeks ago. read more

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DO NOT USE THIS COMPANY I booked my car to be transported from CA to AZ. John guaranteed that my quote would not have any changes to the date or price. The day of the scheduled pick up I receive a call asking for an additional $250 because the "driver" they hired was requesting more money. I would NOT recommend this company, I spoke with John numerous times and again and again I was told there would not be any additional fees to worry about. They offered no solutions to try to fix the situation. I did not pay the additional money. read more

I booked to ship my vehicle to Florida and back. They were the highest quote, but after talking to Jack, he guaranteed the dates and price as that was my concern. Today is the last day to be picked up, he told me it would be another 200 dollars. I obviously didn't agree. They cancelled the transport and left me high and dry and now must rent a vehicle for 2700 for the 2 months I'll be in Florida instead of the 900 to get there and 800 back. If they didn't guarantee the price, I would be driving to florida. Do not trust anything they say. They are dishonest and will not keep their guarantee. I will be filing a small claim in court for the 1000 I will have to spend above and beyond the 1700 to ship my vehicle. Horrible company. read more

Flix Auto Transport - Vehicle Shipping Near Me - Austin, Texas

Thank you for shipping our 2018 Toyota Camry from Austin to Natick, MA. Their whole team is attentive, responsive, and helpful - even with some miscommunication with the driver. They were ready to ship my vehicle immediately & I received it before my scheduled time. I am grateful to have found a reliable company to help me with this & I highly recommend them. Thank you Flix! read more

I needed to transport a car I purchased in New Hampshire to Texas. It was very stressful because I don't know anything about this industry. I didn't know the best questions to ask etc. I initially got in with some less than reputable industry people who were perhaps trying to take advantage of the situation. Jack with Flix got my car to me, earlier than originally anticipated, in perfect condition. I would absolutely both use them again and recommend them read more

They were one of the highest prices quoted to transport vehicle from New York City to Kansas City KS but I figured that would mean that they would be reliable. WRONG! They were supposed to pick up on Wednesday. That didn't happen, also Thursday no pickup and no communication. Finally on Friday they contacted me to inform me they have a driver but need additional 27% which was much higher than any other quote but it was now too late for me to find another transporter. Save yourself lots of headache and money by not doing business with this broker. read more

I needed my Volkswagen Jetta shipped from Chicago to Los Angeles. From the moment I booked, they picked up next day and delivered in three days. Seamless experience. Great communication with constant updates. Really good service, I would definitely recommend them. read more

These guys are the worst. They quoted me a price of $800 and then, on the day of the pickup, raised it to $975. Everything was set, so I had not choice but to do it. I told them to tell the driver it was really important to be at the pickup point within an hour of the time given, since the seller of the car was taking time off work to meet them, so of course the driver was late, and then cancelled altogether. I spoke to the driver and it was clear he never got that message, hadn't been given contact information for the seller, or anything else. "Mia" "Jimmy" and "Nick" were no help at all. read more

From communication, to delivery time, and professionalism - from Miami to Nashville - no issues.

Easy-Peezy lemon squeeze! Inquired on the web. Received a call from Jimmy He quoted the transport from southern NJ (outside of Philly) to SC Pulled the trigger on a Friday Picked up on Monday Delivered on Wednesday. No runs, no drips, no errors - what was quoted was what was paid. And the transporter (Abelenda's General Transporter, Effingham SC) was easy to work with (updated me along the way) and true to their word. read more

Service request to sent my Audi from TX to CA. Got reasonable quote fast and shipped within few days. Car delivered in 2 days. Great price. Great customer service. Will use again and refer when needed. read more

This company gave me a quote of $525 my car was suppost to be picked up Saturday. Monday morning they called claiming I had to pay them $200 more because they cant find a driver to carry it for that price. I told them no. They claimed im breaking the agreement so I will not get my money back. I yold them they broke the agreement by not honoring the time nor the price quoted. I then called the owner of the business who LIED and claimed that i cant get a refund because i advertised with 2 other company. This is rediculous, why would i pay a deposit to 3 different companies to carry my car that made absolutely no sense. I called back the secretary claimed i was getting back my money, she then transferred me to the owner who indicated that i wasnt getting my money back because I advertised with multiple (2 other) companies and I left a bad review so he is going to sue me. Well here is my HONEST REVIEW OF THESE SCAMMERS. If you dont want to be ROBBED stay away from these people they are not just LIARS but also THEIVES. read more

Good service, very quick delivery. Picked up my car & delivered it with care. They kept in contact with me to let me know anticipated eta.

The most unethical auto transport company I have used to date. I have shipped my car from the South to New England and from New York to the Midwest. Here's how car shipping works now [July, 2023]. Any request you make online is posted on a board available to shippers who take bids and decided whether or not the payment is worthwhile enough for them to take your car. This is why a window of time is requested for pick up and drop off. This is why the bids vary so much. This is why it can be triple the price to pick up a car in NY, NY compared to a pick up in Nashville, TN. So buyer beware in general. No one has your best interests in mind. Back to Flix. I chose them because the pricing was in the middle from what I found. Not unbelievably inexpensive. Not over the top. I asked repeatedly if the price was locked in and guaranteed. Sam promised it would be. He also promised I would receive 48-hour notice of the pick up. To my surprise, 48 hours came and went. When I called to check the pick up status, the price jumped $100+ according to Nick. When I complained, we split the surcharge in half, but when the actual shipper called, the new $100+ surcharge was still in place and still my entire responsibility. When the pick up was finally scheduled, the 2hr. time window for pick up lapsed. I was also promised again and again it would happen by 10am by Flix. At 2:30pm I called the shipper only to find out they had "cancelled my order long ago." Flix never informed me. In two days, I would be on a plane! Flix promised to find another driver. Then they raised the price by nearly 25%! Flix assured me the shipper would arrive "either tonight or definitely by noon the next day [the day before my flight!]." Yeah, right. I ended up hiring a private driver at the very last minute. DO NOT BELIEVE FLIX. IN FACT, BE SKEPTICAL OF ANYTHING THAT ANY CAR SHIPMENT BROKER OR CARRIER SAYS. CHECK NOT ONLY BETTER BUSINESS BUREAU AND YELP, BUT ALSO Google "SAFER GOVERNMENT SITE" TO FIND OUT IF YOU ARE DEALING WITH A BROKER OR CARRIER, HOW MANY "POWER UNITS" [ie if they actually own trucks], AND HOW MANY MILES THEY COVER ANNUALLY. GOOD LUCK. Shippers and brokers are out to get your money no matter what. read more

Needed a car shipped from New Jersey to Dallas... super easy, fair price. good communication. Smooth transaction.

Horrible experience with this company. Never met an owner who was more unprofessional and rude in my life. He had the audacity to call me stupid and an idiot for expressing my frustration with how i made to believe one thing and delivered another. Threatened to sue me if i didnt not remove my review. He mentioned everything was recorded and tried to intimidate me into not expressing my opinion of this company. This tries to express to me that his eyes were scales and would be able to determine weight through a photograph. Would absolutely never recommend this company in my life. Wish i could add a zero star rating. read more

We had a great experience with Flix Auto Transport. Travis was great in helping us ship a car on short notice when another broker we had been working with wasn't as responsive. Travis called us on the phone and was super communicative throughout the process. Car made it to its destination with no issues! read more

Max was very, very rude at this brokers company. They do not care about drivers time. maybe because he sits in the office all day. The customer service here is ridiculous read more

DO NOT USE THIS COMPANY! On scheduled DAY of pick up they tried to extort another $500 or else they couldn't do the transport for the previously contracted price. I scrambled and found another company who picked up the following day and completed transport across country with zero issues. Only getting one star because zero is not an option. read more

Excellent service became supplied through Flix Auto Transport. My vehicle was added on schedule and in tremendous circumstance by way of their employees, who labored efficaciously and professionally. Recommend this automobile delivery company. read more

Hats off to Flix Transportation! Entrusted then with my 2023 Audi A8's journey from Miami to Orlando, and they nailed it. Prompt like they advertise, my car reached me in just 2 days, just as Reynaldo, the driver, assured with his updates. They made me feel like a priority! Flix Transportation is undeniably my go-to choice now. Thanks guys! read more

Not too bad. I called for various quotes and circled back to Flix Auto due to friendly communication and patiently walking me through my questions. The hiccup was the initial staff member gave me one quote to include pricing and date about one week in advance but a few days before pick up the quote changed. However, Mike turned it around and worked with me (still competitively priced) and provided 5 star customer service throughout the transportation process. He stayed in touch with me before they picked up my car and during. If he missed my call he immediately returned it either himself or a staff member. read more

great communication with Liam. will use again. dates were on point and driver communication was great as well

If I could give Flix Auto Transport ZERO stars, I would. My car was scheduled to be picked up last night, even though I urged their representative to schedule the pick-up for the following day. However, she insisted on having it picked up last night and assured me that it would be picked up at 9pm. At 4pm I got a call from the trucking company saying that their driver is going to leave/not pick-up my car, because he doesn't want to wait. At that point I had already booked my flight and hotel, and was planning to fly out at 7:30am the following morning. I begged them to wait and said I would make it to the pick-up location at 7pm - WHICH I DID. I dropped off the car, signed the papers, and left. An hour and a half later I got a call that they were not able to fit my car on the truck and I needed to come back to get my vehicle. So at that point, I was already going to miss my 7:30am flight the following morning. I get a call from Flix in then morning saying that they found another truck to pick up my car for $50 more than they originally quoted. I told them I wasn't paying more, and they agreed to the original rate, but could not tell me WHEN that day the car would be picked up, which I needed to know, because I was not willing to pay for ANOTHER night in the hotel - I already had to pay $150 to change my flight! The guy on the phone was rude and totally unprofessional. I told them to give me a refund and I would not be using their services. They're incompetent and can't be trusted. DO NOT HIRE THEM! read more

When I booked this and paid with card, I thought that was it. After reading the invoice I noticed it was cash at delivery. I was unable to get the cash right away , I called to cancel and all the guy could say to me is that he was going to go back and listen to the recording to which he was positive they told me that. First off it's not gonna change my mind so after I canceled he emails me back and says yes we did tell you that we were right. In between canceling and hearing how right they were I had endless amounts of text trying to guilt me into shipping with them I would say not very professional you're not supposed to argue with the customer read more

do not waste your time with this company. %100 Scam! got a quote for $650, waited a week and day before shipping price is $1000. Complete Scam!!! read more

I had a vehicle shipped to me using Flix Auto Transport and it was not a good experience. It was a "BAIT AND SWITCH" situation. They quoted me a reasonable price for me to lock in a bid with them, then 1 day close to shipping deadline they wanted to up the price by $300 knowing that the impound fees would start to rack up from the seller if I did not go with the additional cost. After many back and forth conversations I agreed to pay $100 more just to get the job done. This was my first time ever having a car ship across country and I didn't have any cash in my account, and I addressed that from the beginning with Flix Auto Transport only money on my credit card, and they said that was fine. Once the delivery driver called me and said he was an hour out from my address and did I have the cash. I told him I only had a credit card. He expressed that it was an only cash deal for the transport. I urgently came up with the cash he wanted and called Flix Auto Transport back with my concerns how they baited me just to get the deal. So, to whom ever is reading this, I had 20 or more different car transport companies calling me with a cheaper price than I got quoted from this company. Once you log in to any transport company it goes on a hotline to many of them wanting to outbid each other. Take your time and give it a day or more to get the best price they will be calling you and emailing you. read more