Great service Highly recommend…read more Knowledgeable Clean and friendly Definitely will be back

If I didn't live so far away (40+ miles) I'd make this THE go to place for my 2019 Honda CRV. I was…read moreon the tollway, going with the flow of traffic at about 70mph, when I suddenly heard an awful, terrifying, loud metal screeching sound coming from my car. When I was able to exit the tollway & pull over to a safe side street, I looked at the under carriage & found that the metal skid plate that covers & protects the underside of the engine, had come loose & was dragging & scraping the pavement. Knowing that issue creates dangerous sparks & other problems I decided to call AAA. Lucky for me, the tow truck driver suggested Charlie Car Care, and took me & my SUV there. The staff took my car immediately, reattached the skid plate with new bolts, and had me out of there in under an hour! Their price was very reasonable! I expected to pay 3-4x more, so was super pleased when they told me the price. The waiting area is nice & comfortable too. In addition to all that, the staff is super friendly. Madeline and Moises are excellent at customer service. Just like the other reviewers say...they are really professional & very friendly. All the staff members deserve 5 stars! If I lived 40 miles closer, I would definitely go back again. I HIGHLY recommend this business anyone that needs help with their vehicles.

Got a bunch of maybes. Trusted their best guess. NOPE, not that, lets try this... It was simple…read more Took it to dealership and viola'. Easy peasy. I hope they spent my $hundreds wisely and took some CE.

I have been taking my cars to A-1 Automotive for years, and they have always fixed the problem…read morecompletely. I have tried other places and they either way overcharge for no reason, or they only fix part of the problem. It is nice to trust a car repair place to get the work done properly, and at a fair price.

I dropped off my truck and he told me couple days and I called the following week the same till I…read moregot someone else to do my transmission

i recently had my 2004 crown vic tranmission go bad on me i took it to several transmission places…read moreand i got a lot of bad information . i couldnt get a honest answer .i was recommended tbt tranmission couldnt be happier , they took the car in had it back to me in a couple of days the car is running great price was right on point and cheaper than i was quoted at other shops . tom was very responsive to my phone calls and i would highly recommend them .

What can I say! Dan & Nick stellar guys, I called...told them I needed front brakes and rotors for…read more2017 4Runner. Dan gave me a quote right over the phone that I liked a lot (note ...I'm mechanically inclined but due to an injury I was not able to do the job.) so when I asked him when can I make an appointment, he said when would I be available, I gave a date, he asked what time, then he said the earlier the better They got me in and out, awesome! Great customer service at a great price. I highly recommend them! You won't regret it!

Dan just took care of all my cars this week, various issues on all of them. His estimates are…read morealways spot on, he's never doing more work than what is needed and he always seems to get it done in a timely manner. It's never fun paying for auto repair but at least I feel like I'm not getting gouged. Highly recommended

New transmission installed and failed 8 weeks later. Rip off and closed doorsread more

The owner's dishonesty cost me almost 7 weeks without a truck. Steer clear…read more I brought my truck here to have a complete RevMax transmission kit installed because they told me that they could do the job and were familiar with the transmission on my truck (first lie) I was quoted around 4 days and a thousand dollars and when I called, the owner told me that they would take care of everything so I could get my warrantee from the manufacturer, this includes checking line pressures, clutch values, and some break in miles after re flashing the computer. After two weeks I was told that it was ready, and paid my bill of $1690. When I asked them about all of the pressures etc they hemmed and hawed and told me that a dealer needed to do that because they can't but everything is fine. They literally left me in the parking lot with a very NOT okay transmission. I brought it to the dealer who found fault codes and numbers that were way wrong. (Second lie, it was NOT fine, they didn't take care of any warranted stuff I specifically asked about. 3rd lie, they didn't even have the tools to check the pressures, let alone reflash the computer like they said they had) So, I brought the truck back and for the next 4.5 weeks I called and asked about it and kept getting stories about how nobody could figure it out. Finally they had another shop reflash the computer (which they said they already did, but did not) and the transmission started making pressures that made sense but still were far from right. So, I picked up my truck and brought it to a friend who is a mechanic. He had all the correct scan tools to work on the truck, and him and I were able to get the transmission running correctly after a long day's work. So, I was lied to about them being able to do the job, over charged, lied to that it was done right, lied to about what had been done, and in the end I had to call in a favor and fix it myself because they couldn't figure it out. I just hope that during the whole process they didn't seriously damage any hard parts in the transmission. I had a really terrible experience here.

I find Fernando to be honest. He is not afraid to show and explain the issue. Compared to going to…read moreMidas for the same repairs I have saved over 3000 dollars. He seems knowledgeable. The only reason I did not give him a 5 is because I am still a new customer and time will determine the true value.

Absolute crooks!!! Do NOT trust this company. Extremely rude manager who lies to your face and is…read moreextremely arrogant!!! Charged me over 9k aed for a full service, returned car with scratches and permanent scuff marks on paint work then had the arrogance to say it wasn't them!!! Failed to provide a receipt for new tyres and refused to do so! Didn't even have the decency to clean the vehicle! DO NOT trust this company. They should be shut down!!! ALSO NOTE that any response from the workshop will just be false!!!

Very thorough and honest staff. Attempt to clarify and explain things well. Trust them like family…read more Glad they are close by for my maintenance needs. Mike Anderer Geneva

They are a honest, reliable and knowledgeable. I wouldn't bring my car any where else.read more

Got an oil change with wipers. I didn't want to get an air cabin filter even though it's extremely…read morefilthy. I told him I'm gonna hold off figured I'd just get my own. I watched him balanced the leaves and debris, walking slowly, balancing is so no leaves fell off and slide it back into my car. He could've took one step to the right and turned it upside down and dumped this outside. Who does that? If any of that debris fell into my blower motor when he put it back in it would've knocked it off balance and that would've cost me hundreds.

Sean and Leah were FANTASTIC. I was in and out very quickly. I just came in for an oil change but…read morethey checked lights, windshield wipers, fluids, etc without my asking. They refilled everything needed, explained everything to me, and gave me recommendations. I have never been to a car retail shop where the workers are all so kind, informative, and not just trying to sell me everything. 10/10 would recommend!!

Super amazing people. Came early and stayed late to help us out after dealing with some real jerks…read moreat a different towing business in Schaumburg.

We appreciate the quick service when the car didn't start. Turns out it was a switch that wasn't…read moreturned off. The shop didn't find it initially either. That isn't the issue though. One of the guys working there, after he finally found the issue, said to my spouse "it's nothing we did, it's the nut behind the wheel" Seriously? That's how you treat customers? Remember, it's not just fixing a car that is professional, it's also how you talk to and treat your customers.