I had an excellent experience with Royal Coach LTD in Bartlett following an accident repair on my Genesis GV70. What started as a fairly routine repair became much more complicated when the team discovered a serious paint issue during the preparation process. Rather than simply proceeding with the repair, they stopped, investigated the problem, documented what they found, and brought it to my attention. I was particularly impressed by how thorough they were. They took extensive photographs, explained what they were seeing, and provided me with a detailed explanation of the problem. Their investigation identified that a second layer of paint had been applied over an improperly prepared base and clear coat, which created a potential future delamination issue. They could have simply repaired what was visible and moved on, but instead they took the time to investigate and determine that there was a larger underlying problem. Throughout the process, I felt that Royal Coach was looking out for my interests as the customer. They were professional, transparent, responsive, and willing to stand behind their work and their findings. Even though the paint issue ultimately became a much larger matter involving the manufacturer and dealership, I am very grateful that Royal Coach identified the problem and documented it so carefully. Their diligence gave me the information I needed to address the issue properly. The final repair itself was outstanding. The vehicle has a black metallic paint finish, which makes any imperfections very easy to see, but Royal Coach completed the work flawlessly. The repaired areas look perfect, and the quality of their craftsmanship exceeded my expectations. I would absolutely recommend Royal Coach based on my experience. Their attention to detail, professionalism, quality of workmanship, and willingness to do the right thing for the customer really stood out. read more

I own a livery vehicle (my main source of income) and had the misfortune of getting hit in a parking lot. From the moment I walked in, Royal Coach Autobody prioritized getting me back on the road quickly so I could continue serving my clients and generating revenue. The work they did on my black Escalade is absolutely outstanding -- it looks better than before the accident and has far exceeded my expectations. The owners and staff are incredibly helpful, compassionate, and knowledgeable. They truly understand the importance of a working vehicle for someone in my business. I will never take my car anywhere else. Highly recommend Royal Coach Autobody in Bartlett! read more

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Dont believe the hype. They charged over $200 and took 2 days for diagnostic test only to tell us car was irreparable. AutoZone could have done it for free. Do you really think it took them 2 hours to diagnose? Nope. What a ripoff. Go to Wicked Wrench in Elgin!!! read more

We were referred to Royal Coach by Car-One Tire & Auto, and I am sure glad that they did! Now I don't have to worry about finding a great mechanic or an auto body shop. We had some work to be done on one of our cars, which required special attention due to the sensors involved. Royal was very understanding even though there was a situation with the insurance that was paying the bill. Royal was able to not only get the parts and repair the car in a reasonable time frame, but they went above and beyond with cleaning up the car. They removed some "Art" my young children had made on the inside of the car doors (which I appreciated) in addition to making the car look brand spanking new. What was interesting is that the last time we had to have our car worked on, at another body shop, they had to drop off the car at a dealer to get the sensors calibrated. Royal was able to do it onsite and get it done quickly, which was great! Royal also made it easy to get our rental car situation addressed. I will be going to Royal for any Auto Body needs, even though it's quite a drive for me to get there. read more

Quality service and top notch repairs. John's team puts out the BEST service & repairs

when you want the best there is none better the Royal Coach I have used them for the last 4 decades from my cars to my boats to even my Helicopter. if you give them free rein and want to be surprised these are the people I dropped off my H1 hummer and told John Z do whatever you think ? Came back and sitting on his driveway was my Hummer painted to look like a zebra with Colarodo Zebra Patrol on the doors got my complements then I could image read more

Driver side rear bumper was damaged. I brought the car for an estimate and the gentleman was able to pop the piece back in at no charge! I wish I got his name. I want to give them a shout out, because these are the types of businesses that I would like to pay. And I love that it is local. Thanks Royal Coach! read more

Royal Coach Ltd - Body Shops Near Me - Bartlett, Illinois

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Both Brian and Lee provided me with the most professional and honest customer service. They could not assist with some paint damage to my vehicle, but referred me to a trusted partner in Dundee that exceeded my expectations. They could have easily duped me or refused to help. Instead, they provided me with their skilled and thoughtful advice. I can see why this is one of the busiest and most sought-after body shops in the area! read more

The best and most attentive shop ever ! They made my car look brand new, which is hard for a 30 year old car. 10/10 recommend , such amazing staff and a top tier service team. Will be telling everyone i know about this shop read more

Royal Coach Ltd - The before - Body Shops Near Me - Bartlett, Illinois

So if you want your car service Is or fixed correctly and professionally. There's only one place to take It!@ Royal Coach Bartlett Had a brand new Van a couple 1000 miles on it want to visit John. He said to me I could fix anything and make it look like new but I wouldn't put my family in this vehicle. Anytime the structure is compromised it's Never as strong as new. This was a brand new Toyota with over $25000 worth of damage on a $50000 vehicle. When somebody States they're concerned about your safety over profits I'm forever loyal. The level of customer service and quality of service is 2nd to none! If you want your vehicle to look and perform as it did off the showroom floor there's only one repair shop! John and team YOU are ALL amazing read more

Royal Coach Ltd - Body Shops Near Me - Bartlett, Illinois

I have been going to John at ROYAL COACH for over 30 years. He and his team has never disappointed me. I just had MAJOR hail damage on my brand new car. John and his TEAM kicked ass on the repairs. I think the car looks better than the day I bought it !!! Thanks ROYAL COACH. read more

My car had quite a bit of damage from a hailstorm. After an estimate, I decided to take my vehicle to Royal Coach to fix the damage. The entire process was an easy one. From being put into a rental, to having my car delivered back to me looking brand new. The gentlemen up front were kind and explained every step to me. I never felt like I was being spoke down to or with any sort of condescending tone. I was shot straight! I completely appreciated that. Months later, I went to a franchise/chain oil change place to have my oil changed and they informed me of a leak in my gas tank. I was given a quote by the chain. I thought about it, and decided to bring my car back to Royal Coach. At the oil change chain, I was quoted for repairs that weren't needed on top of the work that was detrimental to my vehicle and safety. Without hesitation, I had John and his staff at Royal Coach fix my car. Again. The work was done timely, I was communicated with as needed, and delivery was quick and painless. When you're a female, it can be intimidating having to deal with people who know more about something that you don't. Not the case here. Everyone is not only knowledgeable, they're kind and explain things in a way that makes you understand and know what's being told to you. I now take my car to Royal Coach for EVERYTHING. Oil changes, tire rotations, body, mechanical. All of it. I even had them replace tires for my vehicle as well and walked out with a handsome rebate for them! This place is top notch. Look no further for any of your vehicles needs! read more

My last visit was where I decided to not go with their services after an inspection they did, I then got hit with a large inspection fee. I used them extensively and thought for sure this time they would wave or lower the fee but they did not. I will now move on. read more

Great service! Have had body work done a couple of times. Work was done perfectly and within a reasonable amount of time. They also worked well with insurance claims. Really good communication and friendly staff. Highly recommend.. read more

My 2017 Honda Accord coupe touring V6 had a very serious front end collision over a year ago (Jan.2021). Almost totaled. No one seriously injured. (I was not driving). MAJOR front end damage. It has a lot of electronics and sensors in the front end. Plus a lot of body damage.I liked this vehicle a lot. I new it would never be the same again. It's now been over 1 year since the repair. I'm very pleased to report that my vehicle is as good as it was before the accident. Unbelievable! No paint fading or cracking. No misaligned body parts. No squeaks or rattles. No steering problems. All electronics work perfectly. Not one single problem! This company will always get my business and highest recommendation. My hat is off to John and his employees for doing the impossible. Thank you. read more

Quality work and service - all the way through! I have four kids and we have five vehicles in our family. Royal Coach has been taking care of me, my family and my vehicles for decades. I'm not kidding & I'm not related to anyone that works there. I probably spend about $10k per year on car maintenance and repairs. (What do you expect with 4 kids! We are not perfect.) I always get full explanations of what needs to be done, how they are going to do it and what it will cost. Then we discuss the priority of the work that needs to be done. Sometimes I have to delay some of their recommendations. But they fully understand and work with me. But if the car is unsafe, they will not let me take it. They even offer to pay for a rental until the repair is made! I grew up in a very small town in Western Illinois and these guys remind me of home - you can trust them on their word and their work and where a handshake is better than a written contract. They "get it". read more

I have had work done on a car that got damaged in a car wash a couple of time a few years ago. I had started with an Allstate estimate, but did not want to take the vehicle to that shop based on feedback from that shop's customers. I got a recommendation for Royal Coach from my auto detailer, TLC. I went to the shop and they uncovered much additional work that needed to be done to do the job properly. They estimated about $3,500, vs. about $1,000 from the Allstate estimate. Royal Coach dealt with Allstate, and secured the authorization to the the job properly! For both repairs, the work was flawless, and done when they said it would be done. Not fast, by the way, but that was due to ordering the correct factory parts instead of just gluing on some of the trim. All in all, when you find a shop that does the job this well, you stick with it. 5 Stars for Royal Coach. read more

My dad has been going here for 30+ years, I have pictures of me as a child with John (the owner) haha. Needless to say I have had to come in a multiple times for accident stuff (not at my fault) - I would never trust another body shop other than here. No corners cut, and you know the repairs/paint will last a life time. I have had small dents pulled to an entire front end changed out on my Evo8. Cool part was he helped me save money as my aluminum hood was aluminum and we were able to get a carbon fiber hood save money, and apply that money elsewhere. From John to Craig, to all the guys in the back, such a good crew! If you ever need something repaired, painted, custom work, rebuilds...etc. I would highly recommend coming to Royal Coach. If you are paying out of pocket... a little more than other shops, sure, but there is a reason for that. Well worth it to save your car from having to come back in the future for the same issues, or quality reasons. Thanks as always guys! John - you know who this is. :) read more

Great service! I think my car looks better than when it was new! Royal Coach was more than accommodating! They delayed the repairs a full week after the parts were in for my convenience. Then when the time frame I chose needed to be shortened, they put extra work in to get my car to me several day early. I highly recommend them and hope to never need a body shop but will absolutely return if I do. read more

John and Josh are extremely caring and concerned with our maintenance and repairs, have recommended this shop for years, thanks for the coffee and experience, John, .... And Josh read more

Every time I bring one of my cars to John and his team, it comes out perfect. I've had several visits due to various mishaps, but the staff and their mechanics are second to none. Honest, no nonsense, no overselling. Just real great work on everything they touch. This is the ONLY body shop I'll go to. read more

I've been here once before for an oil change, it had been recommended to me. I come back today to get an oil change and to get something looked at. I walk in and the guy who works there just stares at me until finally I have to ask if he works there. He then proceeds to ask me if I made an appointment--last time I used them I was told not to make an appointment. I say no and he goes on about how they're two people short today. He then proceeds to take a phone call for about 10 minutes, completely ignoring the fact that I was there. Finally after I start to look around and get ready to leave he hangs up. He doesn't check anything and just tells me straight away that he cannot fit me in today. I told him that before taking the long phone call--in which he encouraged a conversation, it sounded more like he was talking to a friend--he could have just let me know that I didn't need to wait around. Again, he just stares. Long story short, I will not be returning or recommending this place to anyone. His attitude was completely unacceptable and I'm shocked that they let him talk to customers. read more

My car needed a new alternator and power steering pump. Got a fair quote and had the work done. I would highly recommend Royal Coach of Bartlett for your mechanical needs!! Joshua was awesome and my 2008 Accord is working great again!! read more

I have taken our 2010 Honda Civic to Royal Coach twice now for repairs. The first time, another car bashed into our rear driver-side door and the entire door had to be replaced. Our then insurance agent suggested Royal Coach, and as they were the closest facility to us, we decided to give them a try. They did a flawless job replacing the door, and we were very impressed when they handed us a tiny container of paint and explained that our car, which looks black, is actually blue and a very hard color to match. The container of paint was extra, in case we had any future touch-ups to do anywhere else on the car. How wonderful! So when a van dinged our front bumper with its door this January, I took the car back to Royal Coach for an estimate. They were confident it could be fixed with Paintless Dent Repair, or PDR, and I felt better knowing that if it couldn't be fixed that way, they would be able to match our paint color. Once again, the fix looks flawless - you would never know the car had been dented. The estimate was $75 more expensive than the others we received, but I don't think you can put a price on exceptional, honest work, and that's what I've found at Royal Coach. How many car mechanics can you say that about? read more

The guys at Royal Coach are great! The customer service is beyond and I can trust that I'm getting the quality of service I need. Luckily most of my work has been paid by insurance but have always felt comfortable with the estimates and work put into the car. The quality of work, especially body work has been amazing! read more

With 5 vehicles in my family, we spend a lot of money on car repairs. I need someone I can trust to do the job right. For us there is no better place than Royal Coach. Josh and the repair team go the extra mile to ensure that the job is done right the first time. They not only perform a full inspection of my vehicles they also keep track of everything they find in their database, even if I don't plan on getting it fixed in that visit. That's a tremendous help when you have 5 vehicles to keep running. Royal Coach also has a car rental service, in case your vehicle is going to be out of commission for an extended period, and an auto body repair shop. On more than one occasion, they have worked well past business hours, committed to fixing my issue in the time frame I need; that's dedicated customer service. Their friendly staff greet you when you walk through the door and everyone makes you feel a part of the Royal Coach family. read more

I had the most unexpected great experience at Royal Coach repair shop this week! We brought our SUV in for a clanking in the front right wheel area. They diagnosed it as one thing, but when the part arrived, they realized it wasn't that problem but something else. They fixed what was actually wrong, and replaced the first diagnosis without charge - since they had ordered it anyway. They were completely honest, they did the right thing and charged me only for the true problem with my vehicle. I know they could have charged me $1000s or more, but fairly charged me for the correct diagnosis. I will return, I bring all my cars there for oil changes, and I will recommend them to everyone. Job well done - Customer Service and Honesty is truly what will win in the end. Thanks Royal Coach! read more

Recently, my car got side swiped, the bumper was slightly sticking out and there 6-7 areas where the paint was completely pealed off. I wanted to get it fixed immediately. I arrived soon after they opened (7am) and they did an estimate. Since I was paying out of pocket I was really worried about how much it would be. They placed the bumper back on so it wasn't sticking out, did a fantastic paint job so that only if you really looked closely at my car you would see where the paint peeled. I was super pleased the fact they were able to accommodate me that morning without any appointment even though they looked pretty busy that day. I didn't wait more than an hour and left extremely pleased and saved a lot of money. Thank you guys! read more

After being rear-ended a couple months ago, my husband took his car to Royal Coach and had nothing but positive things to say about their service. I thought Royal Coach was strictly an auto body shop but I was wrong. Apparently they do it all. After being flagged down last night for not having brake lights, I immediately searched Yelp for somewhere to get them fixed. Location is a search filter, but mostly I prefer local small businesses and great personal service over anything else. Royal Coach came up highly rated and there's definitely a reason for that! I called to ask if they could look at my brake lights and not only did they urge me to bring my car in immediately, as they recognized the urgency, they more than accommodated me in resolving the problem in such short notice. Even more awesome - I'd had low tire pressure light come on a few weeks ago. I just added some air, assuming it was d/t the insanely cold weather. Even though I went in for brake lights, they did a courtesy check & found a nail in it. Someone was looking out for me cause I wouldn't have wanted to change a flat in these below zero temps! I would be remiss in not mentioning their fees were more than reasonable for the effort and the work that was performed. From the front desk, to the kids toys to keep my young children occupied, to the individualized service advice from Craig - I couldn't be happier. Growing up around cars, in a family of auto-buffs, I truly believe everyone needs a good mechanic! I am so thankful we found Royal Coach! read more

I have used Royal Coach for at least 30 years. No job is too small or too big for them. I've had everything from a $2000 door dent to a $15,000 front end rebuild always done perfectly. Most recently, I had a rear fender dent repaired. When I got in my car, I was shocked to see they totally cleaned the inside of my car from all the winter crud. Today I opened my trunk to find they had totally vacuumed my trunk. This is typical of their service. They go way above and beyond of what you expect. read more

I am thoroughly impressed with the customer service that I received at this location. I was looking to get an estimate on my vehicle and even though I was not a paying customer the individual that helped me did so in another way. Seeing that there was previous work done on the vehicle I was needing service and instead of pushing for me to become a customer he instead pointed me in a direction where I wouldn't have to spend a dollar. In essence he told me to seek a warranty claim on the paint job which saved me thousands of dollars. I am impressed on the integrity and ethics that this company offers. If you're looking for an honest location look no further. I plan to do business here in the future thanks so much for the help! read more

I usually do not give anyone 5 stars, however it is well deserved. My car was in an accident and I went to Royal Coach because it is close to my house. They gave me an appointment the same day and gave me an estimate. I have farmers insurance and they provided me their own estimate. Even though, Royal Coach's estimate was couple hundred dollars more, It was legit and they got farmers to pay for it. They told me my car will be ready in 10 days and I had it exactly then. They rented me a car from their own facility and the whole process was hassle free. Thank you Royal Coach. read more

Great customer service. Wonderful and perfectly done repairs! thanks read more

I had some body work done on my car last month after hitting the side of it (I won't get into what happened). I just wanted to say that the work Royal Coach did was way beyond my expectations! I've had work done at other body shops before, on this car & on other cars in the past - some of the work was good, some not so good. I always expect to get my car back with something that just wasn't the same as it was before. But that didn't happen this time. The work was absolute perfection! I've always been picky about who works on my car, but I decided to give Royal Coach a try since I live close by & I read some good reviews online. I'm glad I did. I also wanted to pay compliment to the staff for the all around courteous treatment I received. I will recommend Royal Coach to all my car loving friends. read more

Royal coach is by far a superior shop. The work they do is impeccable as is the staff. Would not even consider taking my vehicle anywhere else for paint work. Thank you for taking care of my truck. Could not be happier with everything. Detailed in and out like new. read more

Great staff, honest and get the job done well. They are also very accommodating to your requests (I requested specific parts for the repair and they honored it) Continuously servicing our car here! read more

As a young woman who is pretty much clueless about cars, I was already nervous enough to come alone to royal coach to get an estimate (my first time doing anything like this). My car had damage on the front end, but it wasn't anything crazy. Nothing compared to a big accident I had in the winter. I came for my appointment and Jp was the one giving me my estimate. He was very clearly taking advantage of me already because of my lack of knowledge about cars. But when I said that I would be paying out of pocket, that's when he knew he could attempt to scam me beyond what I thought. He told me my car would cost over 6 grand to fix (more than the original cost of my car), that my car was "unsafe" even though I had been driving it for 2 weeks since the accident & had no issues with it, AND tried to sell me a rental car to take home. I'm not even old enough to get my own rental car. After this ridiculous experience, I took my car to a different place for an estimate. The amount they gave me wasn't even HALF of what I was told at Royal Coach. I don't typically leave yelp reviews as is, but I also will not be taken advantage of because I'm a girl. This is your stereotypical body shop, it's filled with misogynistic men that prove the stereotype of creeps in that industry. Please, save your time and take your car somewhere else. read more

I have used this establishment for both body, oil change and repairs on my sport car and find them very affordable and knowledgeable. I have dealt with Joshua, who keeps me informed on repairs and explains everything. I am glad I found this shop. I would highly recommend them. Terrill Ocampo read more

I have a '96 Cadillac Fleetwood. It is pristine, but I have had some minor accident issues with it,\. The latest one was the driver's side rear view mirror (heated and powered) was knocked off. The car is 24 years old. The mirror was not repairable but John found a replacement (I don't know how) and the car is like new again. I know they went to a LOT of trouble to locate this no longer available part. Because of this and other issues over the years that any other place would just have abandoned or just "short cut", R/C rates with me as the finest auto service outfit on the planet. The only people that will ever come near my Caddy with any tools are me and the crew at Royal Coach. These guys are the poster boys for how to do the job perfect. Thanks, John and the whole crew !! read more

Choose Royal Coach if you're looking for friendly, high quality service or body repair at a fair price. Staff members are knowledgeable, straight forward and honest. I have never felt like the Staff was trying to over sell me. Six stars. read more