On your personal list of the 10 friendliest, most honest people you've ever met, I doubt your…read moremechanic is there. But mine is! He is Neel the owner (as you might've guessed) of this establishment on Imperial Hwy, which is thankfully not too far from us. He diagnoses quickly, gets the job done efficiently, charges reasonably compared to other mechanics we've gone to in the area, and above all is a man of integrity--he's allowed us to pay for certain repairs days later to make sure our car is running properly first. He is transparent about his shop's limitations (they don't do German cars but refer us to highly rated shops nearby). He is clearly very experienced and knows how to weigh the best repair options, especially for older vehicles. I plan on relying on Neel for years to come. Cheers!

First time customer at Neel's Car Care and they really do care! Greeted by Hector who immediately…read moregot us going, understood my concerns and what I wanted done. They were busy but insured me it would only be about two hours for an oil change, break inspection, and tire rotation. Got a call about an hour later from Neel himself saying my Rav 4 was ready to go and didn't hassle me about doing any additional work, which I feel you get every time at a mechanic shop. It was a great feeling to just get the service and feed back you requested. Thanks Neel and Hector for the honestly, professional input, and transparency. Look forward to working with your company in the future. Only downside is parking. Be patient and you'll find one.

All of these staff working on a weekend in 95F degree weather in the middle of the afternoon were…read morephenomenal and could not be any better in professionalism and care for the vehicles in their garage. Thank you to the manager on site for explaining how a drive-through quick service works to me and keeping the process professional!!!!! I knew what I needed, full synthetic change, so we didn't run into any issues with upcharging or upselling other random services. Value for $100 meant I was in and out in 20 minutes and could make it down Imperial for a burger before traffic hit!

The associate was very helpful and professional, but what I did not like is that they didn't fall…read morethe full point inspection they did not check my air on my tires, but did try to sell me a air filter on my brand new car. I was watching the screen when I asked the tire pressure they automatically put 33 and copy and pasted it. But I'm paying over $200 for an oil change. I expect them to do the full service.

During a moment of stress and uncertainty when your car stops working. I took my car to Placentia…read moreSuper Service and was helped by Ricky who made the process easy and stress free. He was clear and thorough with explaining diagnostic result and options. He went above and beyond. I got my car the next day working like new. I was also impressed with the cleanliness of the front desk, offering beverages and snack to their customers it's not something you usually see or experience.

Placentia Super Service 5/5 Stars -- Outstanding Service!…read moreI recently came into Placentia Super Service and had the absolute best experience thanks to Ricky. I stopped by to get a light bulb replaced, and he went completely above and beyond--he was not only lightning-fast, but he even helped cover the cost of the bulb so I wouldn't have to deal with the extra hassle. Finding a mechanic who is this honest, kind, and genuinely cares about helping people out is rare. Ricky's professionalism and efficiency are unmatched. If you head to this shop, do yourself a huge favor and ask for Ricky--your car will get taken care of ASAP, and you'll leave knowing you're in the best hands possible!

Support your local businesses! Nice Korean couple works here. Quick, easy, and they don't sit…read morethere and try and upsell you!

Amazing service above and beyond just your oil change. Jun is very trustworthy and knowledgeable…read moreabout all aspects of a car that I take each of my cars to him for all mechanical related issues.

Charlies Auto Tech is my favourite place I have ever taken my car…read more A few years ago when we moved to the area, my wife's car needed some work doing so I took it to Charlies and told them what I think it needed doing. A few hours later Mike called me and told me that some of the things I thought needed doing actually didn't need doing at all, which saved us money. Since then it is the only place I take either of our cars and they will regularly tell me when something I think needs doing doesn't need doing yet. They will also openly tell me if they recommend I take my car somewhere else (I had a cosmetic issue with a soft top convertible roof and they recommended someone who specialises in this). It is so rare to find a business where you trust them to turn down work if your car doesn't need something doing when you think it does. If you want an honest mechanic, Charlies is the only place I would confidently recommend.

This is my happy place these guys are amazing. Never happy when I go in but always happy when I…read moreleave. You can trust they are not there to charge you for stuff you don't need. Trust that Mike and his family will take care of you and whatever you may need. So happy we found this shop, Mike already feels like family. Thank you Mike, hope this review brings you many more customers so you can stay open forever. Seriously go talk to Mike if you love your Benz!

FIVE Stars! Ryan and his amazing staff .They completely replaced my blown radiator and got me back…read moreon the road in under 24 hours. I can't say enough good things about a shop that gives honest, real estimates without trying to scam you. They officially earned a customer for life, and I will be back for all my future tires, brakes, fluids, and regular maintenance. Thank you, Ryan and the whole team!

I have only ever had amazing experiences here. The service is always timely and they do quality…read morework. I have had 2 nails in my tires (2 different times) and they fixed quickly even when I showed up and they had the garage filled with cars. Ryan was super helpful, kind and quick! Got an oil change here on another occasion and expressed how the place across the street kept forgetting a washer so oil would leak till I went back. The guy helping me here made sure to put my mind at ease when I picked up my car saying he definitely did the job correctly. Common sense for a quality facility and something that should go without saying but he made sure to spend the time explaining things to me.

We love coming here to get our car service. The technicians are very helpful and honest we…read moreappreciate that they care about our cars and our wallets. It's always a great value for our money we better than going to the dealership. Wanted to especially thank tech Scott for his help and his service! Especially his service in the military! Thank you for sharing with us today and helping us with our family vehicle! We will be back for sure to visit Scott! Thank you!

I have to thank Bryce for his exceptional help for us today. We noticed that we had a flat tire on…read morethe road but fortunately we were able to pull in to Valvoline and the team helped us right away. Bryce walked us through the entire process and put on the spare tire for us. He embodied extreme professionalism while being very friendly and kind. His coworker Ricardo was also extremely helpful and guided us to a trustworthy tire shop nearby. Thank you both for your help today! You guys represent the Valvoline brand extremely well.

I had a nail in a tire that only had about 5,000 miles on it. I took it to a few different tire…read moreshops, and every one of them told me it couldn't be repaired because it was too close to the sidewall. Instead, they wanted to sell me a new tire. It didn't sit right with me, so I stopped by Community Tire for a second opinion. They took one look at it and told me not to listen to the other shops because the tire was completely repairable. They patched it for free and wouldn't charge me. I gave them a little something anyway because I really appreciated their honesty. It's refreshing to find a business that isn't trying to sell you something you don't need. Community Tire earned my trust today, and they'll definitely have my business when it's actually time for new tires. Honest people and great service. I highly recommend them.

I got a nail in my tire and stopped by to see if it could be repaired. They fixed it in about 30…read moreminutes and didn't charge me anything. I was so surprised and grateful! Everyone was friendly, honest, and professional. It's hard to find a shop you can really trust, and this is definitely one of them. I'll be coming back for any future tire or auto service. Highly recommend!

Firestone Brake Service Review…read more I recently had my vehicle serviced at the Firestone location on Imperial Highway in Brea, California, where I had a complete brake job performed on all four wheels. Unfortunately, just a few days after the service, my wife noticed a rattling noise coming from the front-left wheel. I brought the vehicle back to Firestone to have it inspected, and the technicians determined that a bolt was missing from one of the brake calipers on the front-left side. This was the source of the rattling and, in my opinion, represents a serious safety concern. Additionally, the technicians discovered that the lower front-end cover had not been properly bolted back into place and was hanging underneath the vehicle. For work involving a vehicle's braking system, I expect a much higher level of attention to detail and quality control. Having a missing caliper bolt and an unsecured underbody cover after a brake service is unacceptable and could have potentially resulted in a dangerous situation. I would strongly encourage anyone having work done here to carefully inspect their vehicle and double-check that everything has been properly secured before leaving the shop. While the issue was eventually identified, the quality of the initial work was concerning, particularly given that it involved a critical safety component of the vehicle.

WARNING: Local Honesty vs. Corporate Corruption…read more I am sharing this as an act of service to the community. I have been driving for over 30 years and have never once experienced a shop completely omitting a vital engine part for a simple oil change--until now. The Incident: Before this incident even occurred, I had opened a Firestone credit card and started moving all of my family's vehicles to this location because of the excellent customer service provided by the store manager, Brian. I was an established, loyal customer. That trust was shattered when I brought one of my cars for a simple oil change in August 2025. Months later in May 2026, I had another facility perform the subsequent oil change and they discovered that Firestone had completely left out the oil filter element. My vehicle was driven for a few thousand miles with absolutely zero oil filtration, cycling road grit and abrasive contaminants directly through the engine block. And now has a loud engine noise. The Local Response (The Good): When I discovered the error and contacted the shop, Brian was incredibly sympathetic and professional. He took immediate accountability, explicitly promised me a full service refund, spoke directly with the staff members who messed up, and assured me that steps were being taken so this would never happen again. Brian handled a crisis with genuine integrity. The Corporate Bad Faith (The Ugly): The nightmare began when the case was handed to Bridgestone Corporate Claims because I requested an internal engine inspection and test. Dealing with them has been a masterclass in unresponsiveness and open contempt. A customer service representative actually hung up on me when I tried to complain about the missing oil filter. More shockingly, corporate actively stepped in and reneged on the refund Brian promised me. Brian later had to inform me that corporate headquarters explicitly instructed him not to provide the $90 refund. Forcing a local manager to break his word to an established, card-holding customer is deeply unethical. Corporate completely failed this relationship. The Reality: After researching this online, I realized this is a shockingly common corporate playbook for them: deny, delay, and stone-wall the customer until they get exhausted and go away. I engaged the California Bureau of Automotive Repair (BAR) which has opened a formal investigation into this facility. If you have experienced corporate negligence, cut corners, or unfair business practices, do not let them get away with it. Report a complaint with the BAR. You can easily file a complaint online. The BAR actually investigates these facilities, and it is the only way we can force corporate giants to have some accountability. Brian is a good manager, but he is trapped working for a predatory corporate system. When a company ignores a clear mistake, it feels deeply personal. It's not just about the $90 fee; it's about the fact that they essentially gaslight you, pretending a major mechanical error and negligence didn't happen while you are the one left with the anxiety. This story is not over and I'll provide an update later.

It's gotten more expensive and it's hit and miss on the work done. Typically more of a hit which is…read morewhy I do recommend this place. I typically get the "ultimate" which used to be like $35 and now it's $60. It gets run through the wash and they wipe it all down and then vacuum and wipe everything on the inside. It's always good enough work but sometimes I do leave extra happy with it. Went today around 1pm and I would not go when they're so busy again! I typically go during a week/work day and it's not busy. I was there for an hour and a half today. But there were a lot of cars so I knew there would be a wait when I chose to still go in. The service is always great though - everyone greets you and is friendly and even when leaving, people are always saying have a great day. Variety of seating inside and outside. They do detailing here but I have not gotten that done but you can check out all that they offer through what people have posted here or on their website.

Oil change sign says $39.99 including full service car wash…read more Bill is $69.99. Spoke with attendant (Grey shirt who wrote up the ticket) Said the reason is because it's a newer car (Dodge 2010). Hmm? Asked the manager Zac about the higher price and he said it's because it's a bigger engine and has a need for 50/50 synthetic oil. Paid $5 dollar tip. Car is clean and oil change for $75. Bucks 6/17/2026¤