The customer service that I have experienced from the Brea location in the last couple of years has been nothing but top -tier level. I have suggested this location to my friends which they have gone and I also have suggested to my family , if you are in need of tire service or vehicle maintenance, stop by check in with them, or give them a call & see what they can do for you . Something to consider if you do have to wait for your services to be completed there is a very nice walking trail that is literally steps away from their location , and if you walk a little further we're talking maybe 50 yards you're able to take advantage of the Birch Street area and where there's Coffee shops, and several very different restaurants which are we all great. There's also a movie theater , the walk and vibe of the whole area is great. This is not a normal situation available to you when you are going to be waiting for services to be completed on your vehicles So take advantage ​ read more

I had a fantastic experience at American Tire Depot - Brea. From the moment I walked in, the staff was welcoming, professional, and extremely knowledgeable. They took the time to explain my options clearly and helped me choose the right tires for my vehicle without any pressure. The service was quick and efficient, and the pricing was very fair. I really appreciated how transparent they were about the work being done. My car feels smoother and safer on the road now, and I couldn't be happier with the results. If you're looking for honest service, competitive prices, and a team that truly cares about their customers, this is definitely the place to go. Highly recommend! read more

Quan and Jay, we were incredibly helpful with my tire repair service. I was impressed by the quality of their work. And super grateful for the fact that they patched it up for free. Will definitely be back when I have other issues with my car. Really appreciated the service and how quick they were to get everything done. Thank you both! read more

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Sadly I've had to come here twice in a week for the same tire 2 different incidents. Both of the times they have been very friendly and prompt to get working on my car. They have a large waiting area with plenty of seating for you to wait. They offer free flat tire repairs which is great! They offer warranty on tires that you buy there, I wanted to add it to a new car. I fixed a tire across the street earlier this year and they charged $50 for a job that was easier than what my tire had this time. The tech was surprised to have found a key that had gone through my tire! I guess someone in my complex is down a key. The only reason I'm giving 4 stars vs 5 is because the first time I went they gave me my car back with the tire fixed, but no air. My car told me to pull over right after I rolled it out. Thankfully I carry an electric air pump and I had to put air in my tire. Outside of that hiccup, they were great! read more

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I visited American Tire Depot in Brea when I needed new tires and an oil change on short notice. Orlando was incredibly helpful and walked me through my options with patience and clarity. He helped me settle on tires that worked for my budget, which was much appreciated. The work was done in just a few hours, and I'm very happy with the experience. I'll definitely be back. read more

I love this location. They are so honest, hardworking, and help people as much as possible! I ran over a nail and live all the way in Lakewood I was afraid for my tire to give out on freeway and called and talked to Fred he is the manager he is so sweet and instantly told me to come in so they can put a patch on for free. Abraham gave immediate and outstanding service soon as I pulled up he stopped what he was doing and asked what I needed help with. They made me feel welcomed and took care of everyone effectively and it was very busy! Thank you Fred & Abraham for giving the best service and even explained to me some of the tools my new car came with to take off my tire. I will be referring my clients, family and friends to this location. Great work gentlemen!!!! Amazing experience at American Tire Depot!! read more

American Tire Depot - Tires Near Me - Brea, California

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TERRIBLE!! DO NOT GO HERE!!! THEY LIE AND THEIR TIRES ARE OLD (If you buy tires here, get the date they were made up front. They lie. It's written right on the tire. You can check before you purchase them. For your own safety and wallet check!) I was taken once by this location, so I was very hesitant to come back. (They sold me 3 year old tires, saying they were brand new, the first time around at a premium). Flash forward and I needed a tire patched due to a nail in it. The manager there told me my tire tread was so low they couldn't patch it and I needed 4 new tires. My tires are only 3 years old (well since I bought them). Only drove 36,000 miles on them, out of the 75,000 warranty. He tries to tell me that the warranty route would take a long time and I would just be back here getting the same times. Then offered me a, "deal," 4 "new tires," (we know they don't have new tires here) for $600. That's what I paid the first time around. Not sure how it's a deal. I leave because what the manager was saying seemed like a lie. Go to American tire and they use a machine to scan the tread, tell me my tires are not as bad as tire depot said. Also, they showed me the tread. Did the warranty route right then and there and patched my tire. All in 45 min. To the manager I spoke with, you really should be ashamed of yourself. You're taking advantage of people and not patching my tire was actually dangerous. read more

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I called ahead at 5:15 on my way after work to see if I arrived at 5:40, whether they could take a look. There was som traffic,so came to the shop 15 min prioe to closing. Orlando greeted me, provided friendly customer service, and Quan the technician, repaired my flat tire (due to a nail) in a jiffy! Both were professional, and gave great customer service! Would recommend. Another tech also pointed out my low tred on my tires and was so helpful so I can know one was getting worn out due to the front wheel drive. All very respectful and professional. read more

Took a vehicle in at a moments notice and they quickly assessed the issue at a reasonable price. Also provided estimates for tires for another car. didn't do the hard sale appreciate that and provided some good advice. Just starting to shop around, but seems like good prices. read more

The Brea location is amazing! I feel my dollar is valued there! The no hassle customer service is spectacular read more

It's hard to find a mechanic you can trust but American Tire Depot is definitely a place I can trust. I definitely recommend anyone here

Very upset to leave a negative review but after using their services my watch went missing from my car. They're the only people that have been in my car other than myself. Extremely disappointing and will not be using their services again. read more

Had a nail in my rear back tire and after going to two other tire places that were uninterested, unresponsive and too busy to help, American Tire Depot pulled through. I had to wait at the front for awhile until I walked into the garage and asked for assistance but I eventually flagged someone. They were also busy but at least I was able to secure the first appointment for the next day. Next day, I checked in my car and they took care of my tire expediently. Great service and it was free of cost. A plus! read more

My neighbor recommended this place to help me out with my tire. Very thankful for the recommendation. Nice, friendly service and I was in and out of there quickly. read more

Employee refused to help me after looking at my tire manufacturer because they're Bridgestone and told me to go to Firestone... Even though they sell Bridgestone .. didn't want to argue since he clearly doesn't want to help at all. Take your business elsewhere who deserves your money read more

Went to get my tire pressure checked and they found the issue with my tires very fast and fixed my tires and had me out within 20 minutes with no charge! Also very nice employees. read more

Chris and staff are polite and efficient Have used them for all of our cars They explain what is going on and what they are doing read more

The fast service is great! But I just don't appreciate how Quan was harassing me for a tip. I did go back and handed him cash but that's not right. read more

Coming to get your car done as always scary, there are people out there that will want to charge you and sell you something that you don't need just to secure More for the bottom line. Not here, I came in to repair flat tire and they did a check on other things and told me where I was at and what I should think about fixing right away. They gave me a quote total out the door, none of this this is what it can be will have to see blah blah blah. It was straightforward price plus labor plus parts plus a breakdown of everything that they would do. Service like this does not always happen at a car place. I'm definitely coming back to get my brakes done in the next few days. read more

When the manager of the shop says he doesn't know how to quote me for that because he hasn't been trained yet, it's his first week...you know this place has problems. They wasted half of my day because the person in charge of the shop didn't know they didn't do AC diagnostics or service. He had to wait until I dropped my car off to tell me he called the manager and they don't do that tbere...do I still want the over priced oil change? Nope. read more

Fixed my flat, they were up front with options and costs and other recommendations (other tires are worn and should be replaced soon), did not put additional pressures on me for other services, which is very appreciated. They were quick to get started and very nice, and their estimate on how long it would take was spot on. Good location if you want to just walk to downtown Brea while you wait. read more

Always great service and value at ATD. Oil change and tire rotation for less than just the oil change at other spots.

I had a nail in the sidewall of my tire that couldn't be repaired. I ended up replacing all four tires. Rene G was the best. He was very knowledgeable and personable. read more

I've been to 3 Tire Depots. Orange, YL, and now Brea. This place was the most efficient and organized of them all. I made an appt and went in for both tire rotation and tire inspections. I was in/ out within 60 minutes. No BS like I heard at YL location. I'll come back here for future tire purchase or alignment. Recommend. This post for all. read more

My boy Fred moved to different store, miss him .. but new guys good too! As always great service.. thank you !

They have always done a great job for me. That's why I keep going back. The value is fair. It is what it is. The service has always been good to me. read more

Amazing! They helped Me out last minute yesterday when my tires were slipping and sliding in the rain I was so scared to drive. They ordered my tires in the morning and called me when they were in and took care of it. I appreciate all they did for me! I felt so much safer on the road after. That's great service. Thanks Fred and crew! Professional, friendly and made me feel secured. read more

Originally ordered tires that were the wrong size but Rene hooked it up with some Nexen 35/12.5/20 allterains and did an alignment. It's never driven this well before. Not sure who the tech was that day but he did a great job as well. Will definitely recommend this shop. read more

Brought my car in today, friendly staff, paid for oil change and tire rotation $70, which is super reasonable pricing. The mechanic topped off my steering fluid (they didn't charge me), they put gauge caps on all my tires, And they called me before doing any work with honest pricing. This was my first time here and I will be back, great experience. read more

This shop is so slow every time I am here. I've gotten tires and oil changes and while the staff is nice, they do not communicate any expectation of time. I had one tire changed and it took over two hours. It was the same thing last time I had 1 tire changed. While they offer good pricing, you have to consider what your time is wo read more

American Tire Depot - Front desk - Tires Near Me - Brea, California

Went in for a nail in my tire. All employees/staff were friendly and professional. I was fortunate enough to have my car taken right away and it barely took them 20 mins to patch it up and have it ready to go. Will return here for sure if I need anything else's read more

I've been coming to American Tire Depot for years and one constant has been Fred--he's truly the best! I first met him at the La Mirada location and was so glad to find him again at this one. Fred is professional, knowledgeable, and always goes above and beyond to make sure everything is done right. He explains things clearly without any pressure, and you can tell he genuinely cares about his customers. I always feel like I'm in good hands when Fred is around. If you're looking for great service and someone you can trust, ask for Fred--you won't be disappointed! read more

Smooth transaction and the job was completed faster than I had anticipated. Great customer service.

I'm really sad to leave this negative review. However, I can't have this happen to somebody else. I'll start with, always get a second opinion! Specially when it comes to the costly repairs. I went back for my oil change. Fred suggested that I repair my arms. He went over the parts and labor pricing. Well over $1k. He even showed me the arm with oil on it. Told me it was leaking and it could get worse in time if I didn't fix it. It took me a minute to realize but I told him that couldn't be right because I had that fixed a couple months ago with my mechanic. I told him I'd double check with my mechanic. That was it. Sure enough, I take my car to the mechanic for other repairs couple months later and I told him to double check the arms. He showed me that all was fine. I told him there was oil on them from when I was shown with American Tire Depot. There was nothing wrong. It's sad to think that they try to gain your trust by giving you discounts but then they try to make up that money by ripping you off tenfold with unnecessary repairs. Specially with women. Very disappointed to think of how many other women they ripped off. read more

They were a professional helpful and fast. I had a nail in my tire they fix it right away. I recommend them to anyone. I give them five star. read more

These guys are great. I had a blowout at 4 o'clock. On Monday. I called them and they set up appointment for 1 o'clock the next day. They gave me a better set of tires then originally planned. I had all my tires put on with a great deal. oil changed and tire alignment in two hours and 15 minutes. They had a nice place to hang out .And allowed me to ask as many questions as I wanted. Even offered more discounts that I forgot. I would highly recommend the one in Brea California well up and above and beyond the call of duty in my book 5 stars. read more

I had such a great experience with Fred at American Tire Depot, I had to take a moment to leave a review. I came in pregnant, overwhelmed, and honestly just having one of those days after getting a flat. Fred completely turned things around for me with his jovial demeanor, patience, and calm energy. In a place where most people show up stressed out and frustrated, Fred has exactly the right attitude. He made me feel taken care of without rushing or brushing anything off, and he took responsibility for the customer experience as if it were his own shop. That kind of ownership and kindness is rare--and deeply appreciated. Thank you, Fred! You made a stressful day so much easier. read more

Quick service, good price, knowledgeable mechanics. Great experience. 10 minutes to find the nail from the time we pulled into the shop. Another 20 and we were in our way, good as new! read more

Great representative. Made an appointment and they were right on time. The representative was super nice and super fast. Will be returning.

I just had a great experience with Nicholas at American tire Depot. I had taken my tire to get a patch somewhere else and they had told me it was unpatchable due to a previous patch that I never recalled receiving on that tire. I brought it into American Tire Depot without mentioning anything to Nicholas and he took care of the problem right away. No lies, no upsell's. Just straight honest customer service. I really appreciate your help, Nicholas. It's been a rough day and you made it so much better. read more

American Tire Depot - Tires Near Me - Brea, California