Firestone Brake Service Review I recently had my vehicle serviced at the Firestone location on Imperial Highway in Brea, California, where I had a complete brake job performed on all four wheels. Unfortunately, just a few days after the service, my wife noticed a rattling noise coming from the front-left wheel. I brought the vehicle back to Firestone to have it inspected, and the technicians determined that a bolt was missing from one of the brake calipers on the front-left side. This was the source of the rattling and, in my opinion, represents a serious safety concern. Additionally, the technicians discovered that the lower front-end cover had not been properly bolted back into place and was hanging underneath the vehicle. For work involving a vehicle's braking system, I expect a much higher level of attention to detail and quality control. Having a missing caliper bolt and an unsecured underbody cover after a brake service is unacceptable and could have potentially resulted in a dangerous situation. I would strongly encourage anyone having work done here to carefully inspect their vehicle and double-check that everything has been properly secured before leaving the shop. While the issue was eventually identified, the quality of the initial work was concerning, particularly given that it involved a critical safety component of the vehicle. read more

WARNING: Local Honesty vs. Corporate Corruption I am sharing this as an act of service to the community. I have been driving for over 30 years and have never once experienced a shop completely omitting a vital engine part for a simple oil change--until now. The Incident: Before this incident even occurred, I had opened a Firestone credit card and started moving all of my family's vehicles to this location because of the excellent customer service provided by the store manager, Brian. I was an established, loyal customer. That trust was shattered when I brought one of my cars for a simple oil change in August 2025. Months later in May 2026, I had another facility perform the subsequent oil change and they discovered that Firestone had completely left out the oil filter element. My vehicle was driven for a few thousand miles with absolutely zero oil filtration, cycling road grit and abrasive contaminants directly through the engine block. And now has a loud engine noise. The Local Response (The Good): When I discovered the error and contacted the shop, Brian was incredibly sympathetic and professional. He took immediate accountability, explicitly promised me a full service refund, spoke directly with the staff members who messed up, and assured me that steps were being taken so this would never happen again. Brian handled a crisis with genuine integrity. The Corporate Bad Faith (The Ugly): The nightmare began when the case was handed to Bridgestone Corporate Claims because I requested an internal engine inspection and test. Dealing with them has been a masterclass in unresponsiveness and open contempt. A customer service representative actually hung up on me when I tried to complain about the missing oil filter. More shockingly, corporate actively stepped in and reneged on the refund Brian promised me. Brian later had to inform me that corporate headquarters explicitly instructed him not to provide the $90 refund. Forcing a local manager to break his word to an established, card-holding customer is deeply unethical. Corporate completely failed this relationship. The Reality: After researching this online, I realized this is a shockingly common corporate playbook for them: deny, delay, and stone-wall the customer until they get exhausted and go away. I engaged the California Bureau of Automotive Repair (BAR) which has opened a formal investigation into this facility. If you have experienced corporate negligence, cut corners, or unfair business practices, do not let them get away with it. Report a complaint with the BAR. You can easily file a complaint online. The BAR actually investigates these facilities, and it is the only way we can force corporate giants to have some accountability. Brian is a good manager, but he is trapped working for a predatory corporate system. When a company ignores a clear mistake, it feels deeply personal. It's not just about the $90 fee; it's about the fact that they essentially gaslight you, pretending a major mechanical error and negligence didn't happen while you are the one left with the anxiety. This story is not over and I'll provide an update later. read more

I made an appointment a week in advance and arrived at 8 AM as scheduled. However, I was told it would take 3-4 hours for a simple oil change, tire rotation, and cabin air filter replacement. If the shop is that busy, appointments should be scheduled more realistically. I ended up going to another shop, and they completed everything in 40 minutes. I value my time, and long wait times like this are unacceptable. Unfortunately, I won't be returning. read more

Extremely unfriendly and not good at communicating with us on the process. We just wanted to check the wires for the starter. So rude. This guy assumes people know the process for electrical issues. That's why we're here!!! I'll never come back here again. The guy even looked at me in an intimidating way!!!!! read more

Firestone Complete Auto Care - Waiting since 7:50am - Tires Near Me - Brea, California

Eric and Isaiah were both extremely friendly and helpful in figuring out what was wrong with my car. Staff here are always knowledgeable and kind; great with vehicle repair and maintenance. read more

I will start by saying I'm just a girl and I don't know much about cars. My family has gone to Firestone for 15+ years each of our cars were serviced here at one point so there's a reason for our loyalty. Today, my tire pressure light came on.my dad wasn't around to take the lead on it and instructed I bring it to Firestone. I called ahead and spoke to Christopher. He offered to check the tire pressure and extensive testing if needed. I stopped by without an appointment and Christopher was able to quickly check my tire pressure and add more air to my front tire. I felt embarrassed that I didn't think to do that on my own. Christopher reassured me that it's always best to bring it by for a check in case it's a bigger issue. 10/10 recommend!! read more

I went there oil change waited an hour and 15 minutes. They never came out and I told him I was taking my car. The manager just looked at me and didn't say a word horrible read more

The manager Brian assisted me. I was having a bring noise that turned out to be a simple broken bracket that lost a screw. Brian said there wasn't a charge . I appreciate the service and most importantly their honesty. read more

Erick, Mark and Ray both helped me out on looking for tires as well as pricing. Pricing was good for all 4 as well as balancing thanks you for the service. read more

Not a good experience, took car in and walked out with a problem they caused, took it back and it worsened. Do not recommend.

I went to get a vehicle inspection. What I got was misogyny and sexism. I was waiting in the lobby and the service representative was trying to sell a tire to a (male) customer. He stated that "if you tell a woman about a warranty it makes them feel good." He then went on and told the customer that he would have to make sure to do the maintenance on the vehicle/tires as well. I completely understand what he's trying to say, but I really don't appreciate being told that I just "feel good" about a warranty... I know how to take care of a vehicle just fine and my grandpa taught me how to change a tire, change the oil, and how to walk away from idiots. I hope you read this and understand you just lost my business. I hope you learn how to keep your mouth shut when you don't have anything appropriate to say... it would be much better for your bottom line. I truly hope women stay away from this place. Find yourself a good service rep who doesn't try to tell you how to think or what you "feel" about things. Ughhhh. I hope men will also stay away and realize this guy is probably also selling crap you don't need because he 'knows what to say to women.' 0 stars. read more

I came to get a California vehicle check to able to drive for a Rideshare app. I made an appointment for 11am and when I got there was a person in front of me. Once I got up to the service desk it just went down hill. I told the agent (Asian customer service representative) that I had an appointment for 11am and he gave me an attitude and advised me that he had to do some paperwork and that I could have a seat until he was finished. WOW I guess I have to be white to get good service here. First n last time. read more

Always great service at a great price at the Brea Firestone. Brian, Eric and Robert and their technicians are knowledgeable, professional and courteous. They usually get the work done faster than the time they say it will take. read more

Store manager Brian is solid.... Limped in there just after 5pm yesterday. My run flats... had to run flat for about 5 miles. They didn't have my tires in stock ( needed 2) but he was able to get a special delivery to the shop within the hour! Customer service at its finest! Big thanks t you and your tire tech that stayed till the job was done. Greatly appreciated. Need tires or light service..... go see Brian and his team! read more

Wow! This place is awesome!! I pulled up as soon as they opened and I was immediately greeted by Bryan. He was very responsive and so helpful right away he is amazing. He took my car in right away and helped me out with ease. The quality of professionalism and comfort. Is outstanding. I came in for a tire issue and the team addressed it right away, the value of this location and team is very great. And also the value was very inexpensive and the quality was over the top. If you have anything needed for your car small or big I highly suggest this Firestone location. They are amazing and genuinely great and helpful. 10/10 recommend! read more

I went to get my car inspected for uber and lyft. In the app they say it's $20 and once you get there they try to charge you $50 and takes hours while others they do it in the spot for $20. Not recommended. read more

AVOID THIS STORE # 20591. My vehicle needed emergency driver side/left bottom ball joint replaced. The cost was unbelievably high. The quality of the service was very poor. After the costly repair my left tire started to wear on the inside. I bought new tires and had an alignment done. It's been 6 months and my new tire is showing the exact same wear. I had a mechanic look into it and he found that the ball joint Firestone installed was loose it was missing a bolt and the carter pin. Now I have to replace my rack and pinion due to the poor quality/expensive work done by this store/Firestone. Now I need two front tires and all the bushings replaced due to Firestones lousy work. read more

I received exceptional customer service from both Eric and Christopher. Their level of skill and professionalism is the best I have experienced. My car was making a noise, and they were very attentive, courteous, and communicative throughout the process. I highly recommend bringing your vehicle here. As a female customer, I felt confident that I was being treated honestly and fairly, unlike some other places. The value provided is excellent. read more

Bryan, I came into the store with a tire from my 2018 Honda civic where the valve stem had broken off (not sure how this happened) and wanted it replaced ASAP. Bryan said that he only had two mechanics on staff but went ahead and asked one of them if he could replace the valve stem now. I was in and out in 15 minutes thanks to the staff. read more

I visited Firestone today after scheduling and confirming an appointment with one of their associates. I arrived on time and patiently waited. While I was there, another customer walked in and mentioned he didn't have an appointment--he just decided to come in. I was curious to see how they would handle this, expecting that scheduled appointments would be prioritized. To my disappointment, after 45 minutes of waiting, they took in the walk-in customer's car before mine. That was incredibly frustrating. I went to the counter, asked for my keys back, and left. If my appointment doesn't mean anything and I'm not given priority despite scheduling ahead, then why should I give them my business? This was my first and definitely my last time visiting this location. Extremely disappointing experience. read more

I took my car in for scheduled maintenance this morning, and was met with a smile from the service manager. He told me it would be ready in a few hours and even offered me a ride home. I decided to walk over to the mall for some shopping, and before I knew it, he had called to say my car was ready... in just over 2 hrs. It was nice to know he respected my time. read more

I had a great experience at Firestone this morning! After discovering a nail in my tire, Eric and the team took great care of me. Quick, professional, friendly service. read more

Henry at the front desk was very nice and helpful. We made some small talk with me while I waited on my car's air conditioning to get checked. He had a really good rapport with the mechanics and everyone seemed to respect each other. I came on a Tuesday at lunch and could have been seen right after the technician came back from lunch but instead I scheduled an appointment for the next day at 9am and they were ready to go right on the dot. My assessment was made in about an hour and then the actual labor took a little under an hour or so so all in all it wasn't too bad. The price was $279 which is about industry standard based on my make/model and the research I did. It was a no frills, good experience coming here. read more

Great experience as usual, Bryan, Robert and their crew are amazing. They take great care of my car every time I am there.

The staff is friendly. They are diligent, and work pretty quickly. I take my car here whenever I need work done. If you're a Brea local and you're having car trouble I definetly recommend this location for your services. read more

I came in for a lyft driver car inspection. I was in and out pretty quick and the whole place is nice and cool and clean, there's also a restroom inside. My favorite part was the car battery where the seating area was. There was multiple phone charchers attached to that battery, so you don't have to worry if your phone's dying, you just plug it in. The whole place had great customer service. read more

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I needed one tire which I had a hard time finding. Henry was very helpful in locating the tire for me and he happened to be there to help me when I went to have the tire put on my car. Its refreshing to see people who are still nice and customer focused!!! Thank you Henry! read more

Checked the sign in their front window when I dropped off my car to be sure of their current hours. That sign is a lie. It's 5:30 and this place is a ghost town. They've been gone a while. It's Sunday and they never opened today despite their posted hours of 9am till 3pm. They don't answer the phone and my car is still locked inside. I'm going to miss work tomorrow as a result. Firestone Complete DGAF auto repair. read more

Firestone Complete Auto Care - It's 5:30. Nobody here. My car is locked inside your shop. - Tires Near Me - Brea, California

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This location always goes above and beyond to address my car maintenance needs. They are very fair in addressing additional needs and no confusion in regards to pricing - which I also find to be very fair. Thank you for everything Frank and your awesome staff! read more

I do not recommend. Longtime customer here. This place used to be MUCH BETTER. When you would call, they used to pick up after a few rings, even if they were slammed. They would greet you politely and state their name...Roger, Steve, Art, Anjanette, etc...they were fantastic. If they were busy, you were put on hold, but only briefly. AND THEY WOULD SOON CALL YOU BACK. Now there are new people in charge. They don't seem to return calls for quote requests or appointment requests. I called recently after noticing my wife's front tires were showing signs of wear on the inner edges, so I called here to set up an alignment appointment. (Both front tire wear patterns are similar; see red circled area on inner edge of tire in photo below.) After a long wait, someone finally picked up and told me they were totally swamped and he would have to call me back. After waiting about 30-45 minutes with no return call, I decided I may as well just drive over and wait there, rather than get nowhere over the phone. When I arrived, to my surprise, almost no customer cars were around. One on the lift and two empty bays. No one was even near the phones. Attendant was in the garage, talking (chatting?) with the mechanics. Where were all these customers he was slammed with? Attendant came into the office and set me up for the alignment. (I don't think he had a name tag on.) When the alignment was done, he gave my keys back and mentioned I should get my front tires replaced "as soon as possible." I'm not even down to the wear bars on most of the tread yet. Curiously, my work order said: "CUSTOMER REQUESTED NO INSPECTION" I do NOT recall a courtesy inspection ever being discussed during check-in!! Had I been asked, I would have chosen the free inspection. And as I drove home, I thought: "If my fronts really are so bad, shouldn't they have offered to move them to the back and mount my nearly new rear tires onto the front?" I did not appreciate the unwarranted upsell pressure one bit. If I did not have free lifetime alignments coming, I would not be back. I can easily see why recent Yelp! ratings have taken a downturn. read more

Firestone Complete Auto Care - Employee advised I should buy new front tires "as soon as possible." I don't think so!! Look at the shadows on my wear bars! - Tires Near Me - Brea, California

Frank was straightforward and honest. He identified why our wheel was shaking and to my surprise it wasn't wheel balance. He balanced and rotated the tires per the original estimate and provided costs for the long term repair without high pressure sales tactics. He was polite, professional, and timely. It's too bad a few people had bad experiences but the car repair industry is a mixed bag and unless you have a moderate understanding of how to repair a car it's easy to associate one issue with an unrelated issue. Also, if you have a car that isn't maintained and over 75,000 miles you are likely going to need parts replaced and unfortunately repairs get expensive. Also, it's very possible to have more than one thing wrong with your car at a time. Hopefully you have the same experience we did but if not try to find a good mechanic you trust. Even then the best mechanics make mistakes and miss things. Hopefully they will stand behind their work when issues arise. read more

I had an incident on the freeway that necessitated replacing the left tie rod and a complete wheel alignment on my '02 Ford Explorer. I replaced the tie rod myself then brought it to a different shop who said the upper control arm had to be replaced. I called the Brea Firestone on Imperial Hwy. Manager Frank Kim quoted me $550 and about 4 hours to do the work. I was pleased with the quote and brought it in the next morning. Mr. Kim phoned me a short time after I dropped the car off and said 'all' of the bushings in the front-end needed to be replaced and it would cost an additional $150... To shorten this lengthy story, I paid to Firestone over $650.00 and the Explorer is now a death-trap at speeds above 45 mph. The car is now virtually worthless. I can't imagine a job done any worse. read more

My husband and I purchased a new Acura and it did not come with a spare tire (apparently this is a newer trend with new vehicles?) Anyhow, we purchased a spare tire kit from the dealer, but the kit came with the tire and wheel separately. We came to Firestone to help with attaching the tire to the wheel. We were helped quickly and provided with amazing customer service! I will definitely bring my new car here for any future tire repair needs! Thank you!! read more

Scheduled an appointment through the online app for 9:00 AM this morning. Received the appointment confirmation from Firestone. I arrived at 8:50 AM and the guy behind the counter said there were six cars in front of me and he had only one mechanic. I reminded him I had a confirmed 9:00 AM appointment but he said there were six cars in front of me and I could wait if I did not mind staying a long time. I reminded him my appointment was a wait on site appointment and cannot spend the day there and left. I understand a business who has personnel issues due to COVID but a quick phone call or e-mail advising the customer of the issue is in order. It's just courtesy. I won't be back. read more

Bad communication between myself and henry. He is an hothead. Trying to get information and all He wanted to do is send me to another company. I am calling other places because of him. I always have to call to check on status. He never calls me. read more

Frank is honest and cares about his costumer. I really appreciated how straight forward he was about the car issue and pricing. I'll def be using him in future and am happy to find a quality shop at very fair and competitive prices read more

I would give them 0 or negative stars if I could. They replaced the catalytic converter and we had to take it back 3-4 times - leaving it at least a day or more. The final straw was when the car was undriveable on a Friday afternoon and wasting 2.5 hours having it towed to Fullerton Auto Repair (Shout out to Jim!!) which means we're without the car AGAIN for 4-5 days as Fullerton Auto is closed on weekends. Plus we found out Firestone charged over 5x for an aftermarket, not OEM, part!!! We took it to Firestone because it was a convenient location, but it turned out to be beyond INCONVENIENT and FRUSTRATING!! We will NEVER RETURN TO THIS LOCATION - not even for an oil change!! read more

Updating my review: I reached out to the manager Frank Kim and let him know what the issue was with David and my vehicle. He was very nice and apologized for David's behavior. Anyhow I came in on a Saturday and Frank fix the issue. Frank's handling of the situation was definitely great and I would come back, knowing he gives great customer service. read more

Firestone Complete Auto Care - Photo on my 4 min call with Dave of Firestone Brea. - Tires Near Me - Brea, California

Always get good service and great help at this location. Technicians are fast and professional, the service desk is super helpful and really are running a tight ship here. Store is clean and as far as I can see they are always super busy but very accommodating. read more

Took my truck in for some maintenance only to have it come out worse than when i dropped it off. The noises were louder and more noticeable and I am wondering what I spent $1900 on. Felix was extremely hard to understand when talking to and was very pressuring and was very aggressive and rude. Their was no manager on duty and as a matter of fact wouldn't be in for several days. The gentleman at the service desk had no authority to make a bad situation right. I highly recommend taking your vehicle elsewhere and avoid being misdiagnosed like I was and having to pay again to get it fixed correctly. read more