All of these staff working on a weekend in 95F degree weather in the middle of the afternoon were phenomenal and could not be any better in professionalism and care for the vehicles in their garage. Thank you to the manager on site for explaining how a drive-through quick service works to me and keeping the process professional!!!!! I knew what I needed, full synthetic change, so we didn't run into any issues with upcharging or upselling other random services. Value for $100 meant I was in and out in 20 minutes and could make it down Imperial for a burger before traffic hit! read more

It pains me to do this; I've been going here for more years than I count, but I did my oil change there on Friday, 03.20 (when they had their 20% off entire invoice online special). I got my oil change done, simple as that. The problem came with the extras... they tested the battery, and for some reason it came back as "low, needs replacement" (I'll explain the dubiousness in a sec). They wanted to charge me $350 for an AGM battery, even tried to upsell on it. Side note: granted I arrived at the tail end of their day, but they also didn't check transmission fluid. Something to consider. Needless to say, didn't take the first offer presented, as I went to a local parking lot and called AAA, have them do a remote battery service for a second opinion. And guess what they found? The battery was operating normally. Far and away from the results shown to me on the valvoline worker's iPad. Which indicates that someone was lying. Out of the blue, this seems an isolated incident, a one in a million chance; but I have it on good word from a local FB group that this is happening with other folks as well.. not with batteries necessarily, but crucial items such as transmission fluid supposedly very low, when in fact it was their oil. Out of respect for going there for years, I will not say names... but I must affirm that this is the one time any type of doubt is put in place for this establishment. And such doubt (not to mention potential for flat-out lying to the customer, all for the sake of making extra at the end of the day) is something I simply cannot stand by. Please, beware: it is genuinely nice to go here for the convenience... but it's a shame that I feel I almost always need a second opinion to do any kind of service done for my vehicle. If the point of Valvoline is to be a reliable/trustworthy one-stop shop for any quick service... in terms of trustworthiness and reliability, they are failing here. And I urge retraining or a QA audit on the location to ensure that trust is rectified and genuine. Thanks. TLDR; oil change good, love the convenience, seeds of doubt/potential deception when checking battery (between Valvoline, AAA), urge QA best practices are followed or risk widespread criticism read more

Never again! Miss Oil Can Henry's! Personnel was not trained, I had my oil change, waited over an hour. Had to take my car to my mechanic, and said that I had problems, because of a basic oil change. For a very expensive oil change at Valvoline In Brea, cost me a lot more! Be aware! read more

Ulysses (the store manager) took really good care of my car! He was very thorough and polite. He explained everything to me in a detailed manner as well. Thank you so much! read more

I have gone to this valvoline a few times since moving to the Brea area, and have been consistently met with great customer service. The technicians are friendly and informative. They are usually very fast and you're able to get in and out quickly with your oil change. This location is a little less busy than the one I used to go to on imperial which is nice because I usually don't have any cars ahead of me. read more

I moved to Brea last year looking for oil change place and I've been coming here for my oil change. This place is awesome they get you In-N-Out very fast specially Eric and Lesley location is perfect. read more

Always a great experience, they get the oil change done fast. Got me change to give a tip, my sticker, and filled everything that needs to be filled. Thank you, see you soon read more

Valvoline Instant Oil Change - Let's go - Oil Change Stations Near Me - Brea, California

It's not open at 7 on Saturday. I was sitting there waiting for a good 20 minutes. I was excited to try this stay-in-your-car-15-minute oil change. Guess not. read more

Tuesday, June 3 I went to get my oil changed because I didn't have time to go to Firestone. I've been to this Valvoline location many times in the past and got great service this time not so great by the kid that helped me. He didn't even check my blinkers my lights my windshield wipers. asked a couple questions and he wasn't very friendly. Take your chances or go to another location. read more

I regretfully write this as I have been patronizing this location for the last 10+ years. I always had doubts about the integrity of the services they offer. It wasn't until this week that my doubts were confirmed. Suggesting service where there is ABSOLUTELY no need, is unethical and has no place in our city or anywhere else for that matter. This location has repeatedly suggested services that I need without actual evidence that it is needed. While I kept coming here, I figured that there wasn't any harm so long as I didn't purchase anything more than an oil change. While I understand that there are certain mileage points where suggestions can be made, saying that my transmission fluid is low when in fact my transmission was just serviced, is down right fraudulent. But, to be fair and give the Valvoline employess a fair chance when it is brought up to them, I took my car to a mechanic that verified that my transmission oil was perfect! And to my dismay, my car did not show evidence of the oil being changed recently. This is appalling! Places like these give honest automotive shops a bad name. I will not only be speaking to the dishonest employees at the shop, who by the way, attempt to coerce you into purchasing services with their "courtesy" but I will also be posting this location on social media to divulge their years of dishonest service to the residents of Brea and beyond. Do better Valvoline! Some people won't be so easily fooled anymore. read more

First time here. Wasn't sure how it worked. You just pull up to a bay and no appt needed. The wait was only 15 minutes. You stay in your car, pull in and they do the work while you're in your car. They checked my lights and I had a read brake light out. They fixed that. They show you your oil dip stick after (which is important to me because I've been shorted a couple of times at other places). I was out in about 20 minutes. You do pay "a little" more for the quick service. But it is worth it if you just want to get on with your day (like me). The crew working there was nice. I recommend. read more

The service was very good especially with Tim who guided me towards fixing a issue with my car and gave me pointers so kudos too him.And for the whole team for servicing my vehicle with efficiency and precision at a good servicing price I give my thanks too Valvoline Brea and Highly recommend coming here!!! read more

The staff did an amazing job and I appreciated their speed and knowledge. They informed me of current discounts and offers the company was promoting. Thank you for servicing my car! read more

I would have given them five stars. As soon as I pulled in. Everyone had a sour face like they were miserable hating the world hating their job. That was the vibe I got. I just wish they could have smiled to make me feel like I was welcomed. Anyways, I stayed. They were respectful. The job was done quick. I turned on my car and drove off it was like my engine was super smooth and buttery LOL and then when I turned on my AC hot damn it was so powerful like a brand new AC after they changed the filters. I'm very pleased with the job that they've done. I'll definitely be coming back to this one again. I just wish they can just stop looking like they are too miserable. I hope Santa can buy them fake smiles to tape on their mouth when they greet people. read more

Valvoline Instant Oil Change - The entrance of Valvoline pretty clean while maintained - Oil Change Stations Near Me - Brea, California

Super convenient as usual and well worth the cost. Who has time these days to let their car sit in the shop for the whole day right? But special thanks to Juan and Shaliyah for making the process smooth and making good recommendations, and also to Juan for patiently guiding me out of the bay preventing my car from almost falling in! (My angle was off). Will be back next week for my minivan. read more

i am not very knowledgeable about cars, so getting my oil changed is usually a little nerve-wracking for me. however, the mechanics at this location are friendly, patient, and efficient. lesly did mine today, and she explained some things to me in a way that i was able to understand, but she didn't make me feel dumb about it, like i've had other mechanics do in the past. she gave helpful advice as well. i'd recommend her to anyone! read more

Best service for my car I have ever experienced. Very professional, kind and quick. The fast oil change in town and great quality of work. Thank you Matt and Team read more

Wow! They are so fast! I've never come to get an oil change where you stay in your car. Our server was awesome! He was very thorough and efficient! Thank you Seth! read more

Update (2/3): My refund was finally processed. I reached out multiple times (1/13, 1/16, 1/21, see image), didn't hear back until I posted another review update. Bumped up to 2-stars. read more

Valvoline Instant Oil Change - Car broke down due to major oil leak. - Oil Change Stations Near Me - Brea, California

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I usually never leave bad reviews. This location and the staff are great here, just want to point that out. However, CUSTOMERS BEWARE: Today I went for a courtesy check and found out they wanted to charge me $10 for that! The oil change is already expensive as it is, which I know is for the convenience, but this is still ridiculous. It should be free for loyal customers, especially those who have been coming here for years. I hope this cancel this fee ASAP, or I might have to go somewhere else for an oil change and tell others as well. read more

The technicians were very quick here and was able to do an oil change, transmission fluid exchange, and radiator coolant change all within 20 minutes! The service here is very detailed and they don't miss any spots. The price for a full synthetic oil change is $105ish which is a lot more than other oil change places I've been to. But I think that premium price is worth it because you get so much service. I didn't even know transmission and radiator fluid changes existed until the technicians here told me about it. It turns out I was very overdue for those fluid changes. No oil change company has ever told me that I needed those fluids changed out until I met the people at Valvoline. They probably saved me from a huge repair bill and a massive headache down the line. read more

Horrible team management! Let's just say I was next before both of these cars to my left. I started off in the middle lane going to be next then after 10 mins the guy said back up and go to the left lane then after another 8mins another team member said go to the far right lane and both of these cars were behind me! I have a toddler at home that I take care of while my wife works from home. I don't like making these post but from a consistent member I would think it would be better! read more

Valvoline Instant Oil Change - Do better Valvoline - Oil Change Stations Near Me - Brea, California

Been coming here ever since I discovered drive thru oil changes! The employees here are very quick, efficient, and friendly. My last oil change took less than 15 minutes. read more

Valvoline Instant Oil Change - 9/17/22 - Oil Change Stations Near Me - Brea, California

I have been using this facility for my vehicles for several years now and the staff is always very friendly and helpful. Juju was so helpful and very knowledgeable, not to mention, professional. Great job guys! read more

Unbelievable my friends a vet very stand up guy!! So they offer oil change for vets on veterans day. Thought that was awesome!! But this valvine place on brea blvd. Strips oil pan bolt out on his Cadillac so attempt to fix still leaks refuse to fix it right!!! And tell him 1000 dollars for new oil pan! Is that how our community works now?? Unreal. Just couldn't believe what I was hearing. Regardless if they tried to fix with bigger bolt which made it worse to make one of our vets pay for their mistake on of all days Veterans Day. I certainly will not be taking my vehicle there. WOW!!! read more

Excellent service and great leadership! Henry, went above and beyond the call of duty.

The guys here at valvoline are all cool but the reason I'm writing a review is about juju. He's super cool and very informative and helped me make the right choices today. Thanks for the assistance and I will be returning read more

Luis and his team were very efficient and kind. They gave me a great price. I appreciate their time and dedication to detail. I definitely would recommend this place! read more

Came here I think like a few days ago to get my oil changed and topped off and while I was sitting there a guy came out of the back room and started screaming and cussing at the top of his lungs at the other workers I'm not sure if it was the manager or one of the other workers but that's no way to conduct a business especially when everyone stood around and did nothing about it how embarrassing made me not feel safe in wanted to get outta there I was so uncomfortable this went on for 30 minutes and I'm sure well after I left read more

Because of quarantine, I haven't been driving that much for the past year and just recently the maintenance light started flashing on my dashboard. After calling around other oil change shops in the area, I was able to get my Rx350 oil change for $85 using the 20% off coupon on their website! They were very friendly from the minute I drove into the garage area and kept the communication flowing throughout the whole 15 minute I was there. I also had them check my air filter and got 20% off on it. Overall, I'd be coming back here from now on and love how it's only 5 minutes from home! Be sure to use their coupons online or ask for specials going on! No pressure or hassle from being a clueless female either! Honest and reliable! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Brea, California

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My husband and I just came back from vacation and I needed to get an oil change before my work week started. I have a normal mech shop I go to but I just needed a simple oil change and didn't have time to wait (we had post vacay errands to run..aka grocery shopping lol!). We came to Valvoline and am so happy we did! It was convenient (drive up and stay in your car!), quick (15-20 min) and thorough! They went step by step on what they were doing, didn't push in any additional services and we were out in 20 min max! It would have been sooner but I have a hybrid and we can't "rev" the engine as per the last step to ensure the accurate amount of oil is in. But they double checked everything and gave us the green light that we were good to go. Bonus: they had a 20% off coupon via their Yelp page too! Come here if you are tight on time and just need that oil changed! read more

came here today for an oil change n finally replace my oem battery (circa 2016). was worried my lowered car was too low but barely cleared! as always, service was quick and clean n no hiccups. got a bundled discount too! some say its a bit pricey, but at my age (w/all my wear n tear) working on my car may save me some cash at the time, but after the next 4 sessions of adjustments im gonna need, their prices r def a bargain! they also filled my tires to my desired spec! in and out in about 20 mins and didnt have to reset my clock n prefs. great shop n team! i recommend them to everyone that needs their kind of specialities read more

Won't be coming back here with mine or any of my fleet vehicles. Came in for a full synthetic oil change yesterday afternoon, everything was fine, noticed a small puddle underneath my car later that night coming from the drain plug. After further investigation they never put the washer back on the drain plug. If it wasn't for me being mechanically inclined and noticing this right away, this could of been detrimental to the average person read more

Valvoline Instant Oil Change - No washer on the drain plug - Oil Change Stations Near Me - Brea, California

This place was quick, convenient, and courteous. I have been here three times, and each time, the staff there has been helpful and professional. Not only do they do oil changes, they also do minor maintenance such as air filter changing, tire rotating, windshield wiper refills, turn signal lights, and more. Due to the COVID-19 pandemic, you have to have the driver's side window rolled up 3/4th of the way and put the keys on the dashboard. The staff wear masks and gloves. I felt safe going there. Tip: Use whatever coupons you can use. They save serious $$$. read more

Valvoline Instant Oil Change - Safety Guidelines - Oil Change Stations Near Me - Brea, California

Came in for an oil change and the associate found Ratatouille under my hood. He didn't hesitate to get rid of him. 5 out of 5, would come back again. read more

Valvoline Instant Oil Change - Poor little dude, cooked right on my motor. Didn't stand a chance :'( - Oil Change Stations Near Me - Brea, California

I have been a consistent regular and happy customer...the employees are good and polite. The place is clean. I trust that they are doing a great job. But GOOOOOD GRIEF they really are slow. I was NOT happy.... from the time I pulled in to the time I pulled out was wayyyyyy over an hour.... I sat behind the car in the bay and NO ONE was working on the car. Just sitting there. Now I understand that they are probably short handed but for those reading this....it is NOT fast here even though they advertise that. I cant give 5 star because of this... read more

My husband and I had the oil changed on our vehicle Saturday morning, and the technician Dillon helped us and he was great! WONDERFUL.customer service he was helpful and very pleasant. The oil change took no more than 15 minutes, and we will for sure be going back to this particular location in Brea to have our oil changed and vehicle serviced. Great Job to all the technicians at this location, read more

I was in the area and in desperate need of an oil change for my fleet car. I won't lie I came in a little before 5:30pm (close at 6pm) and they were super eager to help. Kory was really friendly and easy to communicate with. As a girl without too much car knowledge he made me feel really comfortable. Originally came in for an oil change but Kory verified other items that needed taking care of. Went out of his way to contact the fleet company for the approvals over the phone, which were items neglected by other locations. Daniel and Edgar also helped out, they were quick and efficient! After oil change, filter change, tire rotation and liquid top offs I was out before closing time. Thanks Kory for going out of the way for me, you're awesome! I'll definitely come back to this location :) read more

Only reason for 3 star is for their service but as of their work?? I give it 1 star. Asked for Synthetic and also paid for it. Newer cars usually take synthetic and with min 5k miles but mine wasn't synthetic and sticker was written for 3k miles and didn't reset my vehicle. I'm sure it can be a mistake but my previous visit wasn't that great either. Conclusion is either I was charged for synthetic and didn't get the correct oil or Valvoline Synthetic is horrible. It's one or the either read more

I literally did my oil change on my work lunch time. In and out in 30 minutes and all the folks working there were so sweet, knowledgeable, and clear about every step they took with my car. I work in customer service service and these guys know how to take care of their customers. They are now my new go to! Thanks guys!!!! read more