Love these people!!! WTF! What do I mean by that ? The W stands for Wonderful. These guys really saved me in a jam. Eric Brown was awesome and really took the time to explain everything to me, front to back. There was no data backup shaming what so ever! No one there every tries to talk over your head or make you feel like a piece of garbage. They understand it's a traumatic experience to lose your data and they just want to help. Does it cost a lot ? Yep. But how much is your time worth to you ? For me, I NEEDED those files and would be crushed to realize YEARS of my life were wasted to the click of a mouse. Eric showed me how to back up and made the process easy. T stands for Tenacious. These folks have a firm grip on what they do. There was NO fumbling around with "maybe it was this or maybe it was that" stuff. They got to the point and got it done. Very rare to find that! F stands for Funny. I love small business owners with a sense of humor. On their phones their hold music is Flash Gordon by Queen. Plus, when you talk to these guys, they are so fun and full of good humor that you cannot help but love them. Do I recommend them ? 100% I do! read more

Flashback Data rescued my lost photography files when others quoted crazy prices. Local, professional, and half the cost of competitors. Their techs recovered EVERYTHING - even manually rebuilding damaged data. The online portal kept me updated throughout. Absolute lifesavers for any data emergency! read more

This company was recommended by a friend in the IT world. The $30 1TB flash drive I bought off amazon stopped working one day. I took it here to see if it could be fixed and if not could I recover any data from it. The answer was not what I was hoping for, but the evaluation was done quickly and the customer service was excellent. He was able to take my flash drive apart and found it was NOT 1TB. There were other things wring as well. I was not charged anything since he could not recover any data. I hope you never need this service, but if you do, i recommend this place. Also, never buy a cheap flash drive off Amazon. read more

A professional team but the price is so high which might makes sense but not easy for customers to pay.

I was referred to Flashback Data from two other data recovery places that did not have the resources to retrieve data from my very damaged hard drive. Because of this, I had high expectations/hope for recovery and had already been through some frustrating processes of being turned away or given an outrageous quote. Flashback Data seemed to be in the sweet spot of excellent service with fair prices. William, the customer service rep./liaison, was who I interacted with the most. He was excellent. The first time I had called around, looking for quotes, he was very honest with what they could do and was incredibly informative. He even remembered my case later on and helped to walk me through the process of submitting my ticket and shipping the damaged & backup drive (because of the social distancing enforcement). Once the hard drive got to them, they were quick to give me a quote as well as the diagnosis of my drive. Though a bit pricier than I expected, I understood this was a small price to pay for extremely valuable data and hours upon hours of hard work. Their website was great for tracking the progress of it all and was easy to use/understand. They finished recovering the data that same day they got it and William was able to ship both drives to me, free of charge. Unfortunately, upon arrival/plugging the backup drive with recovered data into my computer, the drive was unreadable- I was in disbelief. It did not work in any port or when I tested it on different computers. I called the line and Damon informed me that that was very unusual and it was probably my hard drive that was faulty. I wasn't so sure about this, as the backup drive was *brand new*. He told me I would have to send it in again so that they could see, but stated that mailing it again would be very slow, and that I should just drop it off if I wanted it faster. At this point, I just wanted my data once-and-for-all/after everything I had been through previously, so I agreed to drop it off. They called to update me later that their technician did not copy it in the right format for some reason and that it should be "good" after recopying. I am not sure how this mistake could've occurred and I wish this was double-checked before it was sent to me the first time. Once again, I had to pick it up. The location is a bit far for me so it was 4 trips to and from the office to drop it off and pick it up. On top the time I had already spent on this, I wish they would've offered a discount or to pay for priority shipping for me for my inconvenience. However, I do understand that these are complicated times and they were able to successfully retrieve all my data. This one hovers between a 3.5-4 star rating for me. The actual service & pleasant interactions with William were the positives. But all the back-and-forth/copying mistake was not expected. read more

I own a local computer company and I would never use anyone but Flashback Data for my customers. They have treated my customers the same way I would have and that is important to me. Erik always gets the Job done correctly and quickly. They have saved me and my customers from countless situations. Thank you! read more

I just got off the phone with a gentleman named Will who was incredibly helpful and honest right off the bat. It was not the news I wanted to hear BUT I cannot explain how much I appreciate his honesty and his explanation of what exactly is going on with my iPhone over the phone. He knew exactly what I was talking about just by me describing what my phone is doing. Will - thank you, thank you, THANK YOU! He was incredibly empathetic and felt my pain and frustration. This guys is GOOD at what he does! Go see Will for your data recovery needs! read more

I was so incredibly pleased when I heard they were able to retrieve the pictures that I thought were lost due to a lightning strike from my Mother's digital frame. My Mom passed away in April and I was distraught thinking that all the memories on that frame were gone. Flashback Data has a terrific portal where you can check the status of their work. The entire experience with FD was fantastic!!! read more

Wish I could give them ten stars! Recommended by 1-UP Repairs on Guadalupe, the folks at Flashback went above and beyond to help me retrieve my data from my burned-out motherboard. They were patient, super smart and highly professional. A+ business! read more

Recently, we were forced to have the hard drive on my daughter's laptop wiped. I had received quotes ranging from $129. - in excess of $200. with at least a 5 day turnaround. I called Flashback and spoke to Debbie. I explained the situation and found that they would charge me just $50. PLUS they had it done in just over 24 hours. ALSO, they shipped it to my ex husband for an additional $15. No muss, no fuss. I didn't have to worry anymore. I dropped it off yesterday and it is on it's way to Conroe today. I HIGHLY recommend Flashback to anyone who needs this type of service. AWESOME!!! Thanks, Debbie and staff! read more

Flashback saved me big time! I was in the middle of writing my dissertation when my hard drive died on me and I found out I had foolishly not backed up my hard drive for 3 months. They very quickly recovered the data from my hard drive so I could get back to work. I can't recommend this company enough. read more

MORE STARS IF I COULD! Eric did the recovery on my Husbands computer after I erased everything by doing a System Recovery instead of a System Restore.( Had over 21 years of business records) Eric explained things in a way we could understand. He worked very quickly to help us get back to business. (2 days is all) He kept us informed and even helped us figure out some things after getting back the hard drive. This is a reasonably priced data recovery company. NO NEED To send in your Hard drive to a internet company which may damage your hard drive or loose it. We have these guys right here in Austin that know what they are doing. They were half the price as those internet companies anyway.They are a certified white room and so much more! Feel confident in bringing your items here! After retrieving our hard drive back we took it to our guys at That Computer Store in Manchaca to reload, everything was there. I say I dodged a bullet and am now able to stay in business!!!!Thanks Eric & Jessica! Forever grateful! Jen & Michael read more

I'm reading things here that just aren't exactly true so I thought a more honest review might be called for. I think average is a fair score because the people here really do try to help and for the most part, they are friendly and nice. However, there are a few things you should know before you try this route. They are not as affordable, successful, nor as fast as implied by some of these reviews (many are older so things may have changed). My computer was held for weeks before they even started on it. The data was crucial so I felt like I had no choice. When they finally recovered my files, it was so little that it was hardly useful and they held my computer so long that I had been forced to try to recreate or recover files from other sources anyway. The worst part is that you basically pay them for trying, not for succeeding. Several people mentioned having decades of files. Imagine finally getting your data and discovering they'd only recovered pieces of about 20 files (that's about what happened to me) but you still had to pay the $1500 or so fee! You pay no matter what they recover and you're only off the hook if they can't recover anything (but obviously, it is in their interest to recover anything so that they can charge you). After months of complaining, they made a second pass and recover more. There's no excuse for taking that much money and that much time and not doing a thorough recovery the FIRST time! They have obviously been successful with others but I suspect they may have been simplier cases. If you have a really difficult problem or if you only have the money to pay if you actually get your important data, I would definitely check out some other places. You might still end up going with these guys but don't be surprised if it's disappointing. read more

Downloaded new drivers onto my work laptop and voilà, the blue screen of death appears! My company said send it to them and they'd repair it but would not guarantee that my personal data would be there when I got it back. I had one company try to recover it all and they were unsuccessful. Then I called Flashback on a friends recommendation. Jessica and Eric were really great to deal with and kept me in the loop throughout the very quick process. Their service was worth every penny to recover what I thought was gone forever. Thanks Flashback! read more

Our computer hard drive crashed and lost a significant amount of data, including pictures, music, and financial files (during a back-up no less). They were able to recover everything. read more

My independent computer repair shop works with these folks after having experience with almost every cleanroom in the nation. These folks have ALWAYS gotten the job done, in very little time, and at a very reasonable price. Their partner program is excellent as well, and the folks at their firm there are great to work with. Most importantly, their policies for the folks we'd refer to them are very fair and risk-free. I couldn't be happier with Flashback Data for our clients' cleanroom needs! read more

Damon and team were incredibly helpful when we discovered that my mother had deleted some key files from her ancient Mac book. While those files proved irretrievable thanks to mom and the Apple iOS, Flashback's service was fast and thorough. Eric kept in communication with me during the process and I was completely confident that I was in good hands. Professional through and through and I would absolutely use them again. read more

Flashback Data it's a great company, with great employees who really care about their customers. After a total loss fire, I took all my hard drives to Flashback for recovery. I was recommended to them by another data recovery company that was closer to me, but they said that I needed to take my stuff to flashback. A competitor that so highly recommends another company, that says a lot. While we didn't have 100% recovery, the experience I had with them was stellar. Hands down would recommend them for any type of electronic data recovery. They have their own forensic level lad in house, no question about the safety of your information while its in their hands. Every employee I came into contact with, was awesome. read more

Last week I loaned my 2 Gig flashdrive to a fellow student so that she could get a design/assignment that she had yet to begin. Well, when I got it back I noticed that she had trimmed back the protective rubber covering, I assume so that she could insert it better into her machine. N.E. ways it would no longer even activate so that i could open it up for my own future reference, it has Architecural and Mechanical Engineering templates that I use when I XREF a design into my model/layout , and Architecural designer symbols. So I really needed the Data. I was referred to flashback data. Talk about a godsend thank you great grandfather!! They have a standard 2-3 day completion turnaround, and if its that critical they have an emergency 24/7 till completion turnaround. This places rules highly in my book. I pray though that I won't ever have to utilize thier valuable services again. But they do rule, average cost for Data extraction is $75.00, not halve bad. read more

I COULDN'T THANK FLASHBACK DATA ENOUGH!!! I work in high tech, help to manage my husband's culinary business, and completely manage/administer all the database reports for a local animal shelter. I was beside myself when my portable backup drive stopped working! Flashback Data was able to not only diagnose within an hour or two what had gone wrong, but was able to get parts and then completely recover ALL of my data within a couple of business days. They are a lifesaver---the amount of time and effort invested in the information on that disk was beyond value, especially the animal shelter documents which would've taken me forever to recreate. I 100% recommend Flashback Data!!! read more

Earlier in 2015 I experienced a computer crash, and I equal that to losing everything in a fire or catastrophe. That may sound a little extreme but losing close to thirty years of photos that I had scanned and collected from my childhood to the birth of my children, I felt lost. I began the search for help, first my friend who until now has been able to fix any computer problem, but he was not able to do it this time. So I went to a local place here in El Paso and they couldn't do it either. So they referred me to flash back data in Austin. Of course I had my reservations sending my precious memories so far away. Well Jessica and the team in Austin were there to help, she guided me through the process always answering any questions. I was unable to pay for the service right away so they sent it back until I was ready. Flash forward to January 2016 and I sent them back my hard drive. Within literally a day they were able to inform me that all my files were going to be saved. I was ecstatic! With my authorization they moved forward with the process and by the end of the week I had all my pictures and home videos back home. Thank you to all of you at flashback data, you have truly saved my memories. I would definitely recommend flashback data to anyone who needs help. read more

This company is an absolute lifesaver!! As a photographer losing data is an absolute nightmare. It is bound to happen to everyone at some point and when it finally happened to me, I was devastated but hopeful it might be recovered... After checking around with several places deemed the experts and receiving quotes of $1,500+ from out of state companies for my specific project. I was luckily referred to Flashback Data. Not only are they local, but I was able to hand deliver my device, eliminating the added stress of shipping out of state. After they evaluated my data loss I received a quote for less than half of the other places...even though in this particular situation I was willing to pay whatever the cost to retrieve irreplaceable photographs taken out of the country. Throughout the whole recovery process I received updates through their online client portal and when they successfully recovered not some, but ALL of the photographs that were lost. I was absolutely elated. I know my particular case was pretty severe, they had to manually rebuild the data (which I do not even know what all work is entailed, but am so grateful for the knowledge and skills of the techs) I will be a customer for life. If you have data loss of any kind these guys are the experts, I will recommended them to everyone. Extremely professional, knowledgeable and friendly-5 STAR SERVICE read more