1. Fixer

    0

    Arlington Heights, IL

    Fixer

    4.3 (464 reviews)
    Closed • 7:00 am - 7:00 pm

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    Services - Fixer

    Appliance installation

    Appliance repair

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    Before
    Joi T.

    Truly a garbage company. You would think that a company offering repair services at a set price per hour and easy scheduling would be a dream come true. Absolutely not. I booked Fixer to do multiple repairs on my home as I recently moved to another state and was preparing my home for a new tenant. The Fixer that was assigned to my home was: 1) awful at communication to my property manager 2) bypassed nearby hardware stores and took over an hour to "shop" which cost me $140 alone. 3) I had to cancel the other jobs I scheduled because at the rate he was going the 1-2 hr estimation jumped to 5-6 hrs which would've cost more than originally planned 4) the contractor disclosed to my property manager that he was unlicensed (Fixer advertises on their website that contractors were licensed) 5) Didn't even finish the 1 job he had before he left. I was charged nearly $440 for unfinished work for 1 job. It wasn't until I reached out to Fixer via email to figure what actually happened since it wasn't communicated. They explained to me that it was actually a two-day job and the Fixer would have to return. When were they going to tell me that? And I booked this service on that particular day for a reason because of the limited availability to have someone on-site for hours while we're not there. They gave me two options after I expressed my dissatisfaction and frustration: 1) they'll charge me a prorated rate for the unfinished work or 2) they'll come back at another time to finish the work and I won't be charged for the 2nd day which I really didn't have a choice but to choose. I couldn't leave the work unfinished or I'd have to find and pay someone else to finish their trash work on top of paying Fixer. The only ways to speak with this company is via text or email. If you call the number they ask you to text, it only gives you an option to leave a message and never an opportunity to speak to a representative. The customer service is truly ridiculous. Finally, when I could have someone on-site for a full day, I went to schedule a time to have the work completed and was told I had to pay the full amount prior to having a Fixer return to finish what they originally left undone! They are scheduled to come in a few weeks and I pray to God that my experience isn't as awful as the first. Maybe my experience was an one-off but I would never ever utilize this company's services again after this job is complete. Ever.

    One of the worst company , I requested for ceiling cracks repair, couple of months back. without checking height or any other details , they scheduled a visit to my home , after coming they said they can't fix if the ceiling height is more than 12 ft. without getting complete details coming for service is Fixer company speciality. and they will ask US to pay $119. too costly, worst service. attaching proof of receipt for others. Even for their mistakes , we have to pay the amount. My suggestion for others who want take fixer team services , please stay away from these guys.

    Pre-repair recessed drywall rectangle
    Peter A.

    (Review updated to account for re-work) My overall experience of getting some small drywall repairs +texturing had some bumps. Drywall texturing might be a bit more specialized/dependent on local experience than other handyman type jobs. After an initial drywall fix fell short of agreed scope, fixer had a follow-up worker come by to make a more reasonable match of the texturing, at their expense. Pros: -Responsiveness on Communication - The service was the first to respond for my bid on a drywall job, which was good. -Availability - If you need a quick/emergency repair for which you aren't handy, this may be a good option. Seattle tradespeople aren't always super-available - Fixer has recently been bringing in some folks temporarily from Chicago to help bolster their team here. -Friendly Attitude - All the fixer staff I have interacted with have been friendly/polite. Cons: -Expertise - Fixer's workers are generalists, who have a stock set of tools, but do not specialize in any particular trade. They provide folks with some baseline training, but the company takes jobs for a variety of tasks, meaning folks may not be super well practiced on details of any particular kind of job. E.g. Both of the fixers that came to my place didn't were not particularly experienced with orange-peel drywall texturing(which unfortunately is semi-common in Seattle area condos), as opposed to Flat drywall. -Pricing model/Warranty - Look on their website to make sure you understand their model. Normally, Fixer charges an hourly rate. In my case, the work took longer than quoted due to questionable assumptions an initial worker made. Fixer did reach out with me to try improve on the key issues with the flawed repair at their expense which helped, but I don't take that as a guaranteed thing. -Scheduling/Timeframe- My appointments got cancelled/postponed at least a couple times due to earlier jobs running over. I believe they offered a $25 credit for future work with each of those cancellations. My experience: Initially - I had a drywall repair and texture matching job to replace a number of holes cut by an electrician. The initial fixer decently repaired most of the patches themselves, but one large square section at eye level had an obvious recess of 1/4 inch from the surrounding wall, which he thought was fine. When I brought up the problem, he commented the electrician should have shimmed the drywall out. The screws for the patch which the fixer was hired to repair were accessible when he started. He spent time applying a veiny sponge effect, where my walls have a orange peel texture which is sprayed on. It didn't make for a good match. My reason for bidding this work out, rather than attempting it myself was I wanted someone who could make repairs that would blend in well. After I shared my feedback, fixer reached out afterwards, and we agreed to have another follow come by to try to correct things. The second fellow applied some drywall mud to flatten out a section of visibly recessed drywall, and sanded + applied orange-peel texturing to get a less obvious contrast between the textures. To sum up: A lot of work the fixer company does makes sense for generalists/handymen to take on. In my view, the textured drywall repairs requires experience and attention to detail to recognize potential issues early, and a practiced hand to do quality work. Some fixers might have good background for doing this kind of work on first attempt, but I think it's a roll of the dice.

    Fixer claimed they sent a text to tell me I'd be charged extra for 2 fixers- I did not receive said text.
    Kristin K.

    This is my 3rd time giving Fixer a try. I haven't been overly impressed before- but generally they are responsive and fast, so I decided to give them a try again. I own a salon in Lincoln Park, and I needed some lightbulbs and track light heads replaced. The ceilings are quite high, otherwise I would DIY- but I don't have a ladder that tall. So I requested Fixer to come. After they arrived (they sent 2 people) I was given a quote of 2.5-4 hours. Well, lucky me- they actually finished in 1.5 hours! (Approximately 40 minutes of that was shopping at the Home Depot 2 blocks away). Imagine my shock when I received the bill, and was billed for 3.5 hours of labor PLUS an additional 40 minutes of shopping! The "support" I received over email is laughable, and as other people mentioned- when you call you get no answer. I was told that there was an extra charge because there were 2 fixers (ok, fine- but I wasn't informed of this prior to the appointment). Also- I simple do not understand why I'm being charged for EXTRA TIME when the appointment just didn't take that long. I have text messages to back this up, and shared it with the person via email. Then their reply was "We're going to give you a COURTESY refund of half an hour." Excuse me, but inaccurately charging me for more time than the appointment took and only giving me a quarter of the payment back isn't a courtesy- it's fraud. Update: Fixer did reach out to me and try to remedy the situation, and I was refunded for an additional hour of time. Please be aware that they are charging their hourly rate AS WELL AS an additional shopping hourly rate. So you're basically getting double charged to have them go to Home Depot. Try to have the items you need to complete the task to avoid this charge. And also- if they send 2 Fixers- refuse! There is no reason to pay DOUBLE the hourly rate (yes, $278/hour!) for a very simple.

    Barn door install
    Jeremy M.

    Good experience with this team! First, i don't think you'll find a more integrated user experience when chatting with them. They communicate mostly by text and have a sound internal system to track your conversations and requests. I called them out to install a custom barn door my farther made for me. My team, Louis M and Toufik B, worked well together. It was a long process to figure out how to install a custom barn door with a rail kit that I ordered, in a 100 year old building. Though there were some tricky issues along the way, these guys found a way to do it! In one of the last steps, the excess rail needed to be sawed off with a special electric saw. They realized they didn't bring the right tool to finish the job. I appreciated that the teamed turned off the clock to go run to their shop and pick up the tool to make it perfect. We were impressed by what turned out to be a job well done!

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    5 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    Kristin A.

    Thanks for the review!

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    Photo of Mark C.
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    4 years ago

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    4 years ago

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    Kristin A.

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    3 years ago

    They caulked the bathroom same day, so fast. Amazing! Wouldn't hesitate to hire again.

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    Kristin A.

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    7 years ago

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    3 years ago

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    Kristin A.

    Thanks for your review, Sara! We appreciate your support.

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    6 years ago

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    6 years ago

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    3 years ago

    First time user - they arrived in 45 mins fixed three small things and did an amazing job at a great price. Obviously I will use them again!

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    Kristin A.

    Thanks for sharing your experience, Paul!

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    5 years ago

    As always quality work repairing odd things. Always pleasant representatives in every aspect of the encounter.

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    8 years ago

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    5 years ago

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    Kristin A.

    Thanks for your review, Chris! We appreciate your support!

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    7 years ago

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    6 years ago

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    5 years ago

    It's been a great experience so far two calls. One for electric fixture and another for faucet replacement

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    6 years ago

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    5 years ago

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    Kristin A.

    Thanks for the review, Darrin!

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    8 years ago

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    8 years ago

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    6 years ago

    Charles did a great job installing my two ceiling lamps and 3 switches. Very happy with the service and the prompt communication.

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    Photo of Sue A.
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    3 years ago

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    Kristin A.

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    4 years ago

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    3 years ago

    I highly recommend their services. They are quick to respond and quick to repair.

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    Kristin A.

    Thanks for your review, Matt!

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    4 years ago

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    Kristin A.

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    3 years ago

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    Kristin A.

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    6 years ago

    I had a leak from my humidifier. They worked quickly and the price was great. Fixed good as new.

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    6 years ago

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    4 years ago

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    Kristin A.

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    4 years ago

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    Kristin A.

    Thanks for taking the time to leave us a review!

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    4 years ago

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    6 years ago

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    5 years ago

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    5 years ago

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    Kristin A.

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    7 years ago

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    6 years ago

    Toufik was great, very knowledgeable and efficient. I would hire Fixer again without hesitation

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    Page 3 of 12

    Ask the Community - Fixer

    I have a bathroom sink faucet that is leaking under it?

    Hello, this is Fixer.com, from Yelp. We'd love to get that sink done for you! We have Fixers available soon — when were you looking to get these projects done?

    Do you handle screen replacement for patio doors?

    Yes we replace patio screen doors!

    Don’t See Your Question? Ask Away!

    Review Highlights - Fixer

    “The first time, Chang solved my problem so quickly that I was able to have him do another task to fill the hour.”

    Mentioned in 24 reviews

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    Quality Residential Electrical - Successful GFCI!

    Quality Residential Electrical

    (117 reviews)

    Chris is hands down the best electrician in the Chicagoland area. Being relatively new homeowners,…read morewe've worked with a variety of technicians from multiple major companies and independent electricians, and we now only keep Chris's number saved for electrical issues. Chris has come out to our house multiple times for things as minor as replacing switches to more major troubleshooting issues with our panel. Chris is responsive over the phone. There's no call center to go through. While he's very busy, he has always been able to schedule us at times that are convenient for both of us. Most importantly, he's absolutely trustworthy as far as being able to complete any job we've had. We have an older house, so whenever something pops up that we're unsure of, whether it's a functional issue or safety concern, Chris is able to quickly diagnose the issue and solve it efficiently. He was thorough in inspecting our house and talking through what our electrical system looks like in our house and explaining in plain language why something is happening. I've learned a tremendous amount about our house and electricity in general from his work. The cherry on top is that he is competitively priced for the very high level of expertise that he brings to the table. He's never tried to upsell us and has even talked me out of some work that I've inquired about when it's unnecessary. We've even actually ended up calling him to check work that other electricians have completed when issues have arisen. I can't recommend Chris more at Quality Residential Electric for his knowledge, personability, and fair pricing.

    I found Chris via Yelp when I had a wall that start buzzing when I turned on a light switch,…read morecoupled with a three way switch that wasn't behaving normally anymore. No one I knew had any recommendations, so I contacted a few electricians on Yelp because I didn't know where to start. He responded quickly and was EXTREMELY helpful, talking to me on several calls to give an estimate and initial troubleshooting ideas, including suggestions for what to tell my building's engineer in case I opted to have the engineer try to fix it first. He had me send photos of my electrical panel and he mentioned the brand of breakers I had (Challenger) are known to be problematic and hazardous, so he suggested that I have them swapped out when I have the lightswitch fixed. He said my building engineer could probably do it if I preferred that, which would be less expensive. Because my building just changed maintenance/engineering companies earlier this year and I don't really know or trust the new engineer yet, I wanted to have an electrician do this to make sure it was done correctly. I was impressed by his Yelp reviews, Angie's List reviews, and BBB rating, so I hired him. Chris was super easy to work with to schedule the appointment, and he gave me a 2 hour window for when he'd arrive (and as it approached, he called/texted to update me on a more exact ETA). I ended up having him replace all my breakers, and he also replaced the three light switches that were faulty. He also swapped out my hardwired smoke detector, since my old one was past its prime. I pre-purchased the breakers and detector since I had a few days' lead time, so he only charged me for the switches and his time (which was spot-on with the estimate he gave me over the phone). He also went up on my roof when he saw the breaker for my AC unit seemed to not make sense for the size of my apartment, and sure enough it was not what the AC unit sticker said it should be. So he replaced that one with the correct amperage, which reduces the strain on the AC Unit (so it doesn't get damaged) and reduces the risk of a fire. He also found some problems with my building's roof and some building wiring that was exposed up there, which he photographed and sent to me so I could pass it along to the board and management company for them to handle. Chris is a super nice guy, and he was great at explaining what was wrong and what needed to be fixed without upselling me. I'm someone who stresses out about anything home maintenance because I'm terrified of something going tragically wrong, so I appreciated the info he shared. I've already recommended him to my neighbors in our building's facebook group, and I will definitely hire him again for any other electrical work I may need. (I may eventually get my life together and replace some ceiling light fixtures and install a fan. While in theory I could do it myself, I'd rather not accidentally electrocute myself. Plumbing and electric are the two things I don't mess around with, even for simple fixes).

    Fixer - handyman - Updated October 2026

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