Unfortunately, I had a terrible experience with Fixer recently. I hired them to install my kitchen backsplash because I saw the reviews on here, as well as one from a friend of mine that personally used them for tile work. I provided them with pictures of the work that needed to be done, advised them that I had a wet saw and all tools and products needed to complete the job, just needed someone with the expertise to do it. I was quoted 3-4 hrs for the backsplash installation, with 1-2 hrs for putting in the grout. I opted out of them applying the grout and decided to do that myself once they were finished. I was tight on cash and Fixer provided the best quote, so I went with them. On 10/23, the fixer showed up on time and ready to work. I gave him three options to set up the wet saw. He decided to use our garage. He got to work, and 3 hrs in he still hadn't had any tile on the wall. I asked him if this would take longer than the 3-4 hours I was quoted and he told me he thought I knew it was going to take longer and the dispatch should have told me. I told him to stop working because I wasn't prepared to pay for more time. He said it would take more than double of what they quoted me to finish. I spoke with the manager John who said he would look at the transcript and see if was an error in their side. He called me back and told me it was and that they would finish the job for the amount quoted. I was satisfied with this, so I told the Fixer to continue, even let him speak to the manager John to confirm. There are multiple tiles without spacers, which make each tile visibly uneven. Some of the cuts made on the tile are even visible when the covers for the outlets are on. The entire run above the stove isn't level and they used unnecessary tile behind the stove, even though I provided a piece of wood to hold the tile up so we wouldn't have to waste any tile. There was also mortar left on multiple tiles as well as the wall, where no tile was laid. The mortar for the tile is be dry by now, and it doesn't seem like anything can be taken off, so it will have to be chipped off or something. Overall this experience has been terrible. Not only was I quoted incorrectly, but I am out 400 dollars for the time I was willing to pay for, and I am out on the tiles used that will have to be taken off due to poor installation. read more

This is an awesome service and their customer service is exceptional. Great communication prior to arriving, during repair and follow-up information. Highly recommend! read more

I was referred to Fixer by a friend that uses the services quite often. Let me tell you this has to be the best thing since sliced bread, especially for busy single folks who don't have time to figure how to get basic work done around the house! Steven S. exceeded my expectations! If recommend giving this company a try! You will not be sorry! Thanks FIXER!!! read more

The repairs were done quickly and professionally. This was much easier and quicker than I thought. Prices are great and they are very transparent about costs. Definitely recommend! PS: I was able to book them and communicate with them online and with texts which is another big plus for me that I didn't have to make any phone calls. read more

Called to have toilet fixed because won't stop filling...repair man showed up, BO stunk my entire house up...tells me the filler needs to be replaced and it's a 10min repair...doesn't have parts and wants me to pay $75 an hour for him to drive to two stores and back for material. Costs me more for him to drive around than a 10 minute repair. Save your time and money, use another company!! read more

These guys are great - friendly, affordable, professional. Highly recommended. We discovered a leak in a pipe from our kitchen sink on a Sunday, submitted a work request online that evening, and it was fixed on Monday. He had a replacement part on him and we were charged only for the hour visit. Additionally, Edgar was experienced and professional and was able to fix an issue with our master bathroom faucet within the hour, as well. The online request form does require that you provide a CC number, and while we did so with trepidation, it all worked out find and indeed made the payment process seamless when the work was completed. They are a very user friendly high tech operation - everything done online or via text. If we encounter other household repair issues in the future we will certainly consider reusing Fixer. read more

We had an excellent experience with Fixer; the website was very easy to use, text updates were clear, and the repair person showed up on time and worked quickly and effectively. He even finished ahead of time and left the workspace tidy. read more

Fixer - Replaced kitchen pipes - Handyman Near Me - Arlington Heights, Illinois

Fabulous! Monkeyed around for 2 days trying to get something scheduled on Thumbtack. So intrusive they took my cc # and tried to make me download app. The guys took care of me literally within an hour and Edgar was charming, clean, efficient and nice to my Daisy. I'll use them all the time!!! read more

Fixer - Handyman Near Me - Arlington Heights, Illinois

I want to send a big shout out to David N Kenny for an awesome job building my new gazebo. I am so happy. read more

Fixer - Gazebo - Handyman Near Me - Arlington Heights, Illinois

Called Fixer to have a few items repaired. Juan arrived on time and, upon review, thought the plumbing job was beyond his scope. He completed the remaining repairs literally with a few minutes -- and the bill reflected that. Juan was considerate, thorough, and a quick worker. After he left, I rec'd a text from Fixer with 3 plumber recommendations. I chose Rocket Plumbing based solely on that recommendation. I've learned to trust their recommendations and today's was every bit as reliable. I've relied upon Fixer several times in the past and will continue to do so in the future. read more

I have waited for months to leave this review, thinking that they could remedy the situation. I'll get to the point quickly and say if you need a TV mounted or some other basic task completed, they will do a good job and I like that they pay their workers a fair wage. I'm more than willing to pay extra for that. If you want any specialized work or anything that requires more work than something you could do yourself but you'd rather farm out, DO NOT use Fixer. The first time I used them, I had a couple of tvs mounted and they did a great job. It did take them a long time and the fee was pretty big. I can't find the invoice but I think it was around $800 or so. Due to the above rationale, I was fine paying the fee. The second time I used them, I asked that they assemble a standing desk. It took HOURS. The guy couldn't figure out how to adjust the desk after he put it together and wanted to call the job done and leave without adjusting the ADJUSTABLE desk. I figured it out myself (he hadn't put everything back on the desk and this is a non-motorized adjustable desk which requires weight to work). The third time I used them is the reason that I finally had to write a review. I moved into my house in May and my microwave broke within a few months of me moving here. I realized that the builders had taken a short-cut and instead of installing a drawer microwave, had installed a countertop microwave and put some supports in the cabinet cavity/threw a trim kit on it and called it a day. I explained the situation to Fixer and asked if they could help me. The customer service team replied that they could definitely do that and would send someone over. Upon arrival, the person they sent said he could absolutely not handle this job and that I need a cabinet specialist and then the charged me $129 for the visit, which they eventually removed after I insisted they do so. They then reached out and said they wanted to fix the situation and they said they had found a microwave and someone to install it. Great. I'm always willing to give someone an extra chance. They show up with a microwave... which is broken. So, after I made sure to be home from work/scheduled this way in advance, still no microwave. They were very apologetic so I (again) held off on writing a bad review. They told me customer service would reach out. Days went by... nothing. I reached out to them and they apologized and said that they had ordered a new microwave and would be in touch when it was delivered which was scheduled for January 13th. The 13th came and went and I again reached out to them and they said, oh we have the microwave. We can install it on the 17th (MLK Day). I hesitantly agreed. They arrived today with the non-broken microwave. This time the installers realized right away that the microwave didn't fit the cavity. Keep in mind that they had already been here twice and had measured the cavity. They were so apologetic and it wasn't the actual installation team's fault so I just nodded and let them leave. THEN they charged me $129 for the visit again, which I'm currently asking them to remove. Overall, I think if you have a quick handy-person job, they do a pretty good job but anything that requires any level of preparation, measurement or skill, I'd recommend going somewhere else. read more

Fixer was great! John showed up on time and did two tasks that I've been needing done for the longest time. John even stayed late to fix an item that the original repair did not work for. I had two items fixed. The first was a pipe that burst on the roof this past winter that provides water to a hose. The second was a power outlet that hasn't worked on the roof since we purchased the house. Both now are working and should be good to go for the future winter. The lack of the 5th star is two fold. 1) I first tried to schedule the repair a week or two ago, but my message apparently got lost in their inbox 2) There was a shopping fee that I didn't realize would exist. Looks like the shopping time was not included in the hourly rate which is great, but at first I was surprised to see a per item cost and a shopping fee. $50 is still likely less than what the regular hourly rate would have been. Overall, I will definitely be using them again and will create a list of things I need done around the house. read more

Fixer - Handyman Near Me - Arlington Heights, Illinois

Let me try to explain how Fixer earned this one-star rating. I signed up to have an A/C and some shelves installed, got an appointment within 12 days. During those days, the two people assigned to my job changed a bit, and I received at least three emails encouraging me to buy a yearly membership that would get me a discount on services and "preferred" fixers. Yesterday was the day of my scheduled work, which I was warned could happen any time between 9am and 5pm. When I contacted the "concierge" after noon, I was told "they" would arrive closer to 4/4:30, therefore the max they could put in was one hour. At 4:34, Chris D drove by and I flagged him down. One guy. While we agreed that I should reschedule, he did manage to interrupt every sentence I started (3x). "Are you going to interrupt me every time I talk?" he just grinned and rolled his eyes. Now read their mission statement: "Our team of skilled women and men deliver best in class service from start to finish. We're committed to excellence - in who we train and hire, in our values and in our work." Not so much. The concierge offered me a reschedule and $50. With my whole day shot and rudeness to top it off, $50 and no promise it won't happen again is not worth it. read more

Fixer was on time, resourceful and friendly. Kitchen sink replacement and garbage disposal install went well however sink drain has been leaking for 4 days now and Fixer has yet to reply with any follow up. 3 stars is because of rhe time and value since I'll have to have the leak fixed now. read more

I've used Fixer several times. The first few were good. The last few haven't been. I'm turning my decorative fireplace into a working gas one and had to have the paint stripped from the inside. I have a health condition that makes repetitive motions like scraping not doable for long periods of time, so I hired Fixer. First appointment: purchased some remover that seemed to work but ran out of time and didn't finish. Second appointment: the guy refused to use the remover from the other Fixer, left, came back with heavy chemicals and tools, hardly removed anything in 4 hours time and eventually declared it "too hard" to do. I also had to literally beg him to use the drop cloth I'd purchased to protect my floors. At least I got a partial refund on this. Third appointment: Did my own research, found an effective remover that I applied myself, Fixer got some of the paint off but suggested another visit to get the final layer off. Fourth appointment: Same Fixer as visits 1, 3 and 4. I had to leave for work but felt ok leaving him at my house. Received texts from neighbors saying there is a terrible burned smell in our building and it seems to be coming from my place. Came home and there is indeed a terrible burned smell in my place, and paint remover is stuck on my floor, there are big dirt patches on my rug and paint was removed from the outside and not touched up (despite me leaving paint out and asking that it be done). I really just want a reliable handy person and hoped Fixer would be that. I don't think it's going to work out that way. read more

Had several small jobs I needed completed, two of which I was uncomfortable tackling myself. Fixer was extremely responsive. They had a higher base rate, but didn't charge for parking and materials they didn't end up having to use. They ended up being cheaper than some of the other estimates. Satisfied with the work of all jobs completed, if I had a note it would be to make sure all their repair people have booties or other acceptable alternatives to working indoors. Bare feet or dirty boots are not really appreciated when all the work is indoors. read more

We had an absolutely horrible experience with fixer a little over a year ago, and it's STILL causing issues today. We had someone come install a ceiling fan, and they messed up the fan, and our bathroom lights. It had to be fixed, and then the ceiling had to be repaired. We used fixer for the repair as well because they offered the help without an extra cost, but we are still having issues with our lights. It cost us a lot more money to have it done incorrectly than it would have if we had hired someone with more experience right from the start. We have an electrician working on it now, since the bathroom lights went out again, and he said our fan is extremely dangerous. He said it wasn't installed properly at all and could fall down at any moment. Do yourself a favor and find someone more qualified. read more

Everything about working with Fixer was easy and quick! I reached out on a Wednesday to see if they could help hang some floating shelves that I had installed poorly. Within a few hours I was contacted with a quote and some dates (within 48 hours) they could come complete my project. Although there was a 2-hour window for my project, Ricordo arrived promptly at 4:00 and got started right away. I'm not sure it took him even an hour to fix my shelves. These shelves are incredibly sturdy now (and they look great)! I will definitely be calling Fixer the next time I have a home project. read more

Fixer - Handyman Near Me - Arlington Heights, Illinois

I tried Fixer for the first time and can't recommend it. The two guys were super nice and professional but the quality is bad. They installed two doors, an electrical outlet, and repaired an outlet. The pictures speak for themselves, this level of quality was not worth anywhere near the $1000 I paid. read more

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Spencer and Angel arrived on time, were professional, courteous, and took the time explain what they were doing. We had a light, three switches, and an outlet replaced and, like any old home, nothing was simple. They were able to make the necessary adjustments so everything fit and works. I recommend them. read more

We used Fixer to do a bunch of odd jobs around the house. The booking process was great. They took care to get all the details in advance so they'd show up prepared. Our fixer, Toufik, showed up exactly at 9a as scheduled. We did a walkthrough and he got right down to work. Very happy with the results. I will use Fixer again. read more

The communication from this company is pretty good. We used them for a few projects and 2 out of the 3 times they were on top of it! I will say, the work was hit or miss. We were impressed by some of it, like dry walling, but painting was spotty. We were trying to sell our house and realtor actually made us have two places repainted after Fixer painted them Not ideal. Overall, I think it depends on who you get to complete the project. Prices are very reasonable and they have good communication which can be hard to find. read more

Very well done, came with a different solution and were very efficient for the work. So much so that we signed up to have them as a reoccurring service. read more

I scheduled an appointment with Fixer for 4 pm on a Friday. I had to leave work early and drive through Friday traffic to make it on time. At 4:15 I contacted fixer and asked where my fixer was? They apologized and said that my fixer wasn't coming but that they could send another fixer at 5:30. I agreed, but had other errands to run in the meantime which meant I had to hustle through Friday traffic yet again to make it on time for the 5:30 appointment. I got there on time for 5:30. At about 5:45 I contacted fixer and asked where my fixer was. Fixer told me, for the second time in the same day, that my fixer wasn't coming. Fixer then had the audacity to ask me if I would like to reschedule. This company is completely unreliable and unprofessional. read more

My shower needed a much needed chalk and mortar job and my kitchen sink needed chalking. On time, efficient and convenient adjustment to do the motor in the shower as well. I love that he recommended what needed to be done, and completed the job beautifully. I love how efficient and professional you are. Keep up the great work, and I will definitely refer others to you. read more

What a waste of time. We had a repair problem. I called this company. Sent them numerous instructions, pictures, details about the repair needed. This company assured me that it would not be a problem to do the job. I spent my day at home waiting for them to arrive and scheduled time out of work. First the technicians arrive late. Then they tell me that they can't do the job. A complete waste of time, can not recommend read more

We asked a Fixer first to repair our dishwasher that suddenly stopped draining, and it wasn't clogged. He made some adjustments, showed us what the problem seemed to be so that we would know if it happened again. When he finished, we took him to see a glass shower door that was starting to shift and stick when we tried to open it. After two trips, the door was fixed. It was a complicated job, and the Fixer who started it, came back when it wasn't quite right. It was expensive to complete the work, but it was worth it. The shower door was done well and looks good. An earlier attempt to fix that shower door was less than professional. read more

Two Fixers, Ishmael and Toufit, came in, did a walk through then got to work. Minor plumbing repairs, little things like adjusting leveler on wire shelving, inserting weather stripping around a/c unit, filling a hole in baseboard. Their attention to detail made the final results look good and work properly. Big thing was spraying in foam insulation. I had safety concerns about this and there was a snag but the Fixers figured out a workaround that got the job done in an acceptable manner. Good job on clean up - a real plus. I've had other Fixers who were not as good. Loss of a star? I made lots of changes from initial scope of work and the various concierges did not keep up very well. However they were very understanding about my building's rules for having paperwork on file - we got it done, finally. Definitely plan to use again. read more

Cancelled 10 minutes before the appointment and ask to reschedule days out. That's all there is to say. Auto fail

My mother is 88 yrs old. She fell on the floor a couple of weeks ago. The fire department had to pry the security door open. My sister and I was trying to find someone who would repair the door at a reasonable price. When you're most vulnerable, that's when price gouging occurs. We had a couple of companies quote prices and the time it would take to complete the job. I texted the picture of the door over to The Fixer and was very pleased with their prompt response. The Fixer(s) Angel R & Anthony J completed the job within 30 mins and the price very reasonable! My Mom stated they were very nice, courteous and professional. Needless to say, The Fixer will be my go to company when I need repairs done at my home. You can trust The Fixer to get the job done! Thank you Angel R and Anthony J for a job well done!! read more

Ive used Fixer 3 times now and each time the people they send are top quality individuals. Experts at their crafts and professional as they come. This SHINING review was spurred by Charles J and Wylie M coming out to replace my door. These dudes were amazingly cool! They shared my very laid back personality, but, were also swift with their supply shopping and installation. I cant rave enough about them!!! Of course there will be other reviews on here that will speak to the contrary. But, in my opinion, i unequivocally recommended Fixer for any home repair needs. read more

I used Fixer to install a new lighting fixture.They got back to me right away with a quote which I thought was a fair price. Scheduling was easy and on the day of the visit the techician showed up precisley at the scheduled time and was friendly and professional and did good work. I will definately be using them again. read more

The fixer I had a couple of weeks ago was very professional and value customer's time, although they bill on minute basis. More importantly, the price is absolutely reasonable, without compromising service quality. The company are 2 years old, and does not take anything for granted. I hope they can grow their network fast. PS: Their main channel to communicate with customers is texting system. Some representative can make a call if requested. read more

So. I grew up in a home where my dad fixed everything. Literally everything. The struggle of having a handy man in the city is real and we have used Handy and were not thrilled as a lot of larger property management companies use Handy and as a lowly single property home owner you fall lower in priority. Love how you do all the communication through text and email and app and they showed up on time, were super fair for price and estimated work. SO HAPPY. I'll be using them for everything now. Edgar could not have been nicer if he had tried. Now I will fix everything in my house whenever it comes up :) read more

I decided to give Fixer a couple more stars. They did contact me Sunday night and were apologetic and sent out a fixer on Monday night to fix the issue. However now the ceiling light that the fixer hung seems to not be fully secured to the ceiling. read more

Fixer - Handyman Near Me - Arlington Heights, Illinois

Despite sending them a picture of the exact spot in my wall that I needed patched up, they arrived only to tell me that they actually couldn't patch the spot. Complete waste of time - spare yourself the headache. read more

They caulked the bathroom same day, so fast. Amazing! Wouldn't hesitate to hire again.

I messaged the business for a quote to replace kitchen faucet, and conversation was normal until I ask his next week's schedule. Suddenly the owner just replied: "due to a previous fixer visit, we can't provide you services at time or in the future". I was very confused, as I never used them before. I am glad I didn't let someone in who isn't operating normal and I certainly don't need a handyman service like this anytime now or in the future. read more

I used this service in DENVER. It is absolutely fabulous! This is the second time that I have used The Fixer and I am thrilled with this company. They are reliable, on time, to quality work, and move quickly. I highly recommend this company! read more

Best thing since sliced bread. The fixers are super qualified and on time and very nice to work with. I've uses them twice now and it's been super helpful in mounting my tv which was way too heavy for me to even attempt. read more