1000% great service! Stephanie Harris is definitely a customer care SPECIALIST! She's extremely helpful, fun to talk to, and made my auto experience from nightmare-ish to tolerable. Thanks for taking great care of me and my car! Keep up the excellent work! read more

No exaggeration, the car I got back looked so much better than the car I dropped off, I was almost tempted to check the vin number. Not just the repair to my rear bumper and taillight, which was perfect, but they cleaned up and buffed the whole car. I loved the text updates, and every person I spoke to throughout was professional and pleasant. My car went 2 days past the estimate, which might have cost them a star if the other guy's insurance wasn't covering my rental, but I was happy with the fact that they called me first thing on the due date to let me know so it didn't screw up my afternoon. While here's hoping I never have to use them again, I won't take my cars anywhere else for body work. read more

Fix Auto Anaheim is absolutely incredible in customer service! They are incredibly helpful and efficient. As an organization, they all coordinate very well with each other and make the customer feel welcomed. Importantly, their communication is 10/10 in how they make the customer feel understood and supportive in the process. Often times, repairing a car can be stressful and annoying especially after an auto accident (specifically, when you are rear-ended in stop and go traffic on the 55 N). However, Essence, Katie, and Stephanie go above and beyond in communicating the process and are supportive every step of the way. They are genuine and offer nothing but the best customer service-- probably the best customer service I have seen in such a long time. Also, Fix Auto Anaheim went above and beyond than just repairing the damage but also cleaned the inside of my car. My car is not recognizable to me because it looks BRAND NEW. That's what you get when you go to Fix Auto Anaheim- they make your car look brand new. I honestly cannot rave more about this body shop! So if you're looking for a place with 1.) EXCELLENT CUSTOMER SERVICE 2.) ABOVE AND BEYOND SERVICE 3.) NEED TO FIX YOUR CAR PRONTO-- Without a doubt, I recommend Fix Auto Anaheim! read more

Great service! Stephanie Harris and team were great! Due to an issue with one of the car's sensors, they had to send the car to a dealer to reset the sensor. Stephanie explained what needed to be done and kept us informed through the whole process. The car was clean when we picked it up and most of all, the repair was perfect. Thanks Stephanie and team! Chrissy and Mark read more

I had a great experience with Fix Auto Anaheim, super special assist from Stephanie & Alyssa. They keep you updates step by step. Definitely I would recommend this location family member and friend and. read more

I was in a recent fender bender. My insurance adjuster recommended this place as it was the closest body shop to me. He said I could drop off the vehicle at any time at my convenience during the weekend. Today (Saturday) at around 10am I was woken by a representative from Fix Auto, asking when I would be bringing the vehicle in. I told them I hadn't given it much thought yet. It was, after all, 10am on Saturday. The Fix Auto employee informed me that they would be closing at noon today, and that they do not work Sundays. I thanked him for this bit of information and got ready to head out as this was my only opportunity to drop off my vehicle this weekend. I arrived at 11:30am and the office was closed. I peered inside and everyone was gone. I saw a few technicians working on a car through the adjacent fence, and yelling in their direction I asked if I could receive some assistance. Two technicians stopped working on a car and peered in my direction, then resumed working. I hollered at them for a little while longer, until one of them finally decided that I was too much of an annoyance to ignore. He came over and told me that everyone at the office was at a picnic..... This was just after they had called me 90 minutes prior saying that they would be open until noon.... I told him "Thanks for fucking nothing" and left in a storm. I will be sure to never use this place, and hope that my review wards away others who were considering bringing their business here. Their level of unprofessionalism and disregard for my time irked me so much I had to register on yelp to write this review. read more

I have a 2013 Honda Fit and got into a fender bender recently so I needed to choose a body shop from statefarms network of places. There were quite a few closer to me in diamond bar than FIX auto in Anaheim. I figured I'd rather take it here since if the great reviews. Boy am I surely glad I did! From the beginning to end of the process it was nothing but smooth communication and professionalism from this establishment. I had gotten up to date notifications via text which I prefer since I would choose not to be bothered during work hours. They even finished my car almost a week before the expected date! When I picked up my car the gentlemen who helped me out explained all the repairs done, lifetime warranty,...etc. until I had no further questions or concerns. I hope I don't get into another accident but if it so happens life throws me another curve ball, I'd definitely come back! read more

Amazing service, super friendly, and helpful staff! I had to get my rear bumper fixed after getting rear ended and they were extremely keen on getting my vehicle back to it's original condition! They'll call/text you to keep you updated on the status of your vehicle and will have your vehicle coming back as if it came right off the dealer lot! Big shout out and thanks to Stephanie and the rest of the Fix Auto Anaheim team for helping me get back on the road! :) read more

I just went there to have my car fixed and they did a great job on the car but this was the second time about four years ago they fix another one of my cars and back then they did a great job but they hired this one receptionist that is so nice and knows how to take care of the customers who need help but I will applaud everyone who works there because of the way they run their business is why they are still there and I would recommend them to everyone I know. read more

Stephanie was great at everything. She made the process very smoothly and always updating me to let me know what is going on. I brought in my dad's vehicle and he was very satisfied with how everything turned out when he saw it. Thank you Stephanie! read more

I recently had my Tesla repaired at this shop. They did a fantastic Job as they always do. I have been having my cars repaired with FIX AUTO for many years, thank you FIX AUTO, you get a perfect 10! read more

Fix Auto - Stephanie and Gem both wonderful customer care specialist. Both greeted with smile, very helpful, and answered all the questions. Scott was the Estimate adjuster. He was very detailed oriented. The team is wonderful. Got the car ready sooner than excepted. Kept me informed with the updates. I would recommend this place. read more

The crew at the front desk was very nice and welcoming. Very helpful! I give them 5 stars!! As far as the work, I was very disappointed. Parts were ordered wrong, and visibly installed incorrectly. Matte paint versus glossy paint. Obvious problems the quality manager should have seen before releasing the car. I brought it back to have parts switched out and still, found issues. They just don't pay attention to detail. Very disappointing. read more

I was rear ended and my insurance company gave me a list of recommendations to choose from. I chose Fix Auto mostly, even though it was nowhere near my home, because I saw such great reviews about them. I'm glad I chose them, because they were efficient, extremely helpful with explaining each step of the process and the young lady, Sarahey (I hope I spelled that right) who helped me was so sweet and kind and always ready to help. And best of all, I got my car back in a week's time and it runs great. read more

Excellent service! If you need to get your car fixed, they are the numero uno place to go! It's unfortunate getting into a car accident but my car looks 10000000x better after they fixed it because they not only washed my car, they also gave it a full detail so all the white spots that were on my hood were gone. Also like Quanger D. said, I got constant communication from them, from appointments reminders, to when I could pick up my car, to what they were doing to my car, etc. etc. When I also needed a rental car and the rental place nearby gave us shitty service, they were ready to beat the rental place's ass if they don't treat us better. I would recommend this place to EVERYONE IN THE WHOLE WORLD read more

Lee was awesome to work with at Fix Auto, he was very attentive to our needs and the repairs on our Honda Accord, Lee, Brenna and the staff was informative with updating us daily on the repairs being performed and provided professional service. read more

I WAS SO UPSET that the day after I bought my car someone hit it with their GIGANTIC truck in the Norms Parking lot. I have never had to deal with a repair shop personally and wasnt sure what to expect. But after dropping off the vehicle to Fix Auto I literally received 1-2 calls a day and emails with updates so that i wasnt left in the dark at all. Id like to personally Thank Justin, Samantha and Steve(n) for making this awful situation as good as it gets! They also guarantee their work for a lifetime! WHAT???!! Awesome!! read more

I give strongest recommendation without reservation to Fix Auto and Leslie, the main staff that I dealt with. She truly took care of everything and seemed to know in and out about Tesla repair process. Apparently she has dealt a lot with Tesla and different insurance companies. When I brought in my model X with front collision damage, she gave me a clear picture and walk through of what would happen and estimated timeline which turned out to be quite accurate. Leslie even went out of her way and helped talk to my insurance to make sure that in the end I would not have to pay anything out of pocket and updated me with every step through email. The technician also seemed every experienced with Tesla and could tell a lot from taking only a quick look. They also worked with me on when to drop off and pick up the car so that the time they keep my car is at minimum. The finished work was also fantastic we couldn't tell there was damage before. I also checked out some other 5 star-reviewed Tesla certified shops, but I am glad I ended up with Fix Auto. read more

I came here to have my truck fixed. The service was excellent. Alyssa helped me from start to finish. The process was so smooth. They did a great job with the repair, and Alyssa kept me updated every step of the way. Jesse's initial estimate was on the dot. There were no hidden fees or anything that changed after the fact. The best part was that they finished on time! The rental car process was great too. Alyssa called them to get me during the check-in process, and I was able to return the rental car at Fix Auto Anaheim when picking up my truck. It was great! Thank you so much! read more

I took my Challenger here because Insurance recommended it. I'm glad I took there recommendation. The customer service reps made the whole process easy and kept me updated through the entire process. I would definitely recommend this location to friends and family. Thank you Fix Auto!! read more

Insurance companies are A$$, I chose to come here as I use to work at Hardin Honda seen their work and we worked fairly with Fix Auto and they're really nice people. My insurance company is the hassle in this but, Jonathan has had my husband and I back on talking to them being on them so it's been moving. My car is suppose to be there for another month estimated and Jonathan is trying to push sooner wish them luck. Less than a 2 month old brand new 2020 car and someone rammed in to me, life happens and I'm devastated. I wanted to wait to write this review but, customer service is A1 on point here always communication and being understanding which is exactly what you need after a car accident that you just want your car fixed and back to you like new ASAP. read more

Let's just talk about how AMAZING their customer service is!!! I had someone hit my parked car during all this Coronavirus chaos and was so stressed out about how I'd handle this. Jazmin who works at the front desk is EXTREMELY professional and greets you with a big friendly smile. Jonathan who worked on my car was so patient with all my questions, very knowledgeable and walked me through the whole process. And guess what?? When my car was done they dropped it off all the way in Costa Mesa where I live! Wow. They were so understanding with my situation. I could only pick my car up on Saturday's (when they're closed) because that's the only time I could get a ride. I was too nervous to take Uber with the Coronavirus and I didn't even have to finish my sentence when they offered to drop my car off and if I was comfortable with that. I'm just blown away. Thank you for making such a stressful situation such a breeze to deal with. And it doesn't hurt that the work done on my car was ABSOLUTELY PHENOMENAL!!!! Even with this virus going on, they handled everything so well and I think that speaks volumes for a business. Great job everyone, this is by far the best shop I have ever been to!! Thanks again!!! read more

What can I say can ask for anything more better than great results and excellent service. They kept me updated with every step. The results are completely outstanding it's like nothing ever happened, some really great work done by them I absolutely recommend you put your trust in them doing nothing less than great work, great customer service from their manager Kelly to everyone there, you won't regret it read more

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I had a great experience with the staff and mechanic at Fix Auto. The moment I walked into the lobby, staff greeted me with a warm welcome. They walked me through my paperwork and what will happen to my car. A staff member contacted me with updates on my car. They answered every question in a good-natured and patient fashion. Eventually when it was time to pick up my car, I did not have to return my rental; Fix Auto took care of the car for me. My car was returned to me shiny and clean. The staff at Fix Auto walked through my inspection with me and made sure everything on my car was to my satisfaction. The work was done in a timely manner too. I highly recommend Fix Auto because of the customer service and quality of work. It was such a stress free experience for me. read more

I went in after hitting an air conditioning unit on the freeway, and Stephanie helped me. She was really great staying in communication with me and walking me through the whole process. I was really overwhelmed but she handled the insurance as well so I just had to thanks relax and wait for it to be done. I am so happy with Stephanie and can only say great things about her and this company!! If ever I need anything else I will definitely be coming back here!! read more

After getting involved in my first accident, I had no idea how to proceed with repairing my vehicle. I was referred to Fix Auto through the dealer who I lease my car from, and I couldn't be happier with the service I received. I was able to drop my car off first thing in the morning after the accident, and received text updates every day regarding the status of my vehicle. All of the individuals who I came in contact with at Fix Auto were incredibly kind and helpful. They offered to help set me up with a rental car and even paid for my Uber back to their location when I went to pick up my car. I was not only amazed at how quick the work on my vehicle was, but also was so impressed with the condition of my vehicle upon picking up. Both the interior and exterior were detailed - it looked just like the day I drove off of the dealer's lot! All in all, I am so thankful I chose Fix Auto for the repairs to my vehicle, and would recommend them to absolutely anyone. read more

I was rear ended on the freeway. I love my Hyundai and wanted to take it somewhere that would know how to fix it properly. From the moment I dropped off my car I never doubted that it was in good hands. Alyssa was so helpful! I recieved text messages when things were happening with my car which gave me a sense of comfort. It was nice to be able to track the repair process. When I picked up my car it was cleaned and detailed. Wow was I impressed. My car looked good as new. Thank you for making this hard process easy and smooth. Highly recommend! read more

From the moment I stepped into Fix Auto I was treated with kindness and competence. I had a great experience with this crew and would trust them with my vehicle anytime! They were fantastic at keeping me up to date with how the repairs were going and dealt with the insurance company with ease. They were the true bright spot during this messy ordeal. Fix Auto will definitely be getting recommendations from me! read more

Best Customer Service EVER! I was so stressed out after my accident, when I heard from my friend Stephanie who works at fix auto, and was able to help me get my car taken care of at Fix Auto. She even made arrangements with Enterprise so I would have a rental car when I dropped off my car with fix auto. Even when I had issues with understanding, she called my insurance agent and spoke to her and helped me understand. She took care of everything, to where I didn't have to do anything but continue working and taking care of my four-year-old grandson. I highly recommend Fix Auto and ask for Stephanie she's awesome and definitely knows what customer service is all about. THANK YOU FIX AUTO and STEPHANIE. read more

Stephanie and the entire team was amazing! They made the process so easy and painless! My estimated time was two weeks but it only took them 8 days! I am please with the job they did! read more

Okay so this place is 100% INCREDIBLE. My paint was completely gone on both rear quarter panels and was basically exposed primed metal, due to Hondas lack of being able to paint a car competently. I took it to a ton of other places and they all were charging ridiculous prices to get it done. I took it here and OMG. The price was great, the work was so professional. You can't even tell anything was wrong whatsoever. I was helped through the WHOLE process by Stephanie Harris, and she was phenomenal the whole way. She sent pictures throughout the whole time because my anxiety is through the roof, and I always need to make sure my car is okay. She was beyond helpful and honestly turned a nightmare to a dream. THANK YOU FIX AUTO and ESPECIALLY STEPHANIE. Youguys have an INCREDIBLE employee!!!!! read more

Brought my car for the first time at their location in Anaheim to get my car rear end fixed due to a collision accident. I had no idea what to expect as this was my first time bringing my car to an autoshop. Karen was the receptionist who helped and started our process. Scott Thompson is the one assigned to oversee my car fixing. Everything was smooth, from the time we first checked in, staff taking care of our rental car set up, giving us the estimate over the email, phone and constant communication by the staff was superb. It took less than a week for my car to get fixed and I'm so happy with the result. They even took care of the rental car and didn't have to drop it off to where I got it. Awesome place. Would bring my car here again in case I need a service. Thank you everyone!! read more

I damaged my wife's car and had to find a place to repair it. I was referred to Fix Auto Anaheim by the dealership where I purchased the car. I knew it was not going to be inexpensive and worried about the workmanship since my previous experiences at other auto body shops has not always been positive. On the day I went to Fix Auto in Anaheim I was greeted by Scott T. who worked up the estimate for me. Originally the quote was approximately $1600+ and the possibility of $800-$1000 more if there was damage to an internal part that was not readily seen at the time of quote. I was satisfied with the quote (it was where I thought it might end up) and gave to go ahead to do the work. I was given an approximate date of completion and told I would be given updates on any changes to the cost and when exactly the car would be done. A young lady by the name of Essence (i hope that is correctly spelled) finished the paperwork for me, explained the process and sent me on my way. To my delight I did get timely updates by means of my choosing (text) by also the quoted amount came in lower by a little over $200! NO BS! Lower!. I was thrilled as this was coming out of my pocket and not my insurance. I received a call from Katie a couple days later to let me know the car repair was complete and I could pick up the car. I met with Katie first thing the following morning and was happy to find the work looks great! My whole experience from walking in for a quote through to picking up the car was wonderful. I will be sure to refer anyone to Fix Auto Anaheim. Thank you all very much.... read more

It was a wonderful experience at Fix Auto Anaheim. They had a great customer service team along with quick auto service. I was able to get my car a week early before the holidays. I will definitely return for service here and also recommend their service too. read more

I recommend Fix Auto Anaheim to anyone that is looking for a great body shop. Stephanie Harris is amazing, she kept me up to date on all the work being done to my car she provided pictures and emails thru out the whole process thanks again Stephanie. Great customer service from beginning to end!!! read more

DO NOT TAKE YOUR CAR HERE. Their first impression is that they are careful and responsible but that is not entire. I should have known when I was dropping off my car and another customer was there complaining about the way he received his car back with DAMAGES that were NOT there BEFORE the repairs. They had my car one month and gave it back to me with the outside body of my car repaired but did not mention that my stereo and speakers were not working and the tire sensor in my dashboard was on. These damages were reported to fix auto the next day after picking up my vehicle. I took it back and they kept it for another month, avoiding my calls, blaming their own management and HONDA dealership and telling me lies about the Honda diagnostic results. I had to call Honda dealership myself and ask for the results. Turns out that FIX AUTO MANAGER LEE ( rude, obnoxious, disrespectful &unprofessional ) AND " NEW MANAGER " JESSICA ( oblivious, unreliable, fabricator ) are notorious liars that gave false information to me & refused to pay for legit work from Honda that would have been covered my insurance and instead decided to hire some sketch worker to trade my car parts and dirty my beige leather seats and seatbelts. They gave me back my car on red light gas empty, disgusting dirty with oil marks all over my seats and interior and damages to my dashboard interior from them hitting/ forcing the car parts back into place. Now my car parts are unstable and loose and dirty marks all over my interior. Plus miscellaneous shaved metal parts all over the rug and on of my floor mats. It's been a week and fix auto does not return my calls and refuses to give me a summary report on what did they did to my car for a month and who was working on it with out my consent due to them informing me with false information. read more

Whenever I get into an accident, I always bring my car in to them for repair. Every time, they do not disappoint. I took my car in Friday night. Three days later, I picked up my car all done. Repair was top notch. Scott was the go to person for me. From beginning to the end. Keep up the great work. read more

Excellent service! Amazing staff specially to Stephanie. She's very professional and accommodating. She basically took time to explain everything and assisted us with the whole procedure. Thanks Autofix repair shop for doing fast and awesome job! What you all done was beyond my expectations. Keep it up! read more

Fix Auto - Body Shops Near Me - Anaheim, California

Best body shop I have ever had to deal with! Great customer service all around no matter who you speak with. Very professional work and people, thank you all for a very pleasant experience! read more

Fix Auto in Anaheim is the best auto collision place I've ever used. The General Manager, Donald Gray was great an very informative & helpful to expedite the process with me and our insurance carrier. The office staff were courteous & prompt as well. The quality & workmanship when we picked up our car was exemplary. I would wholeheartedly recommend you take your car to Fix Auto that's located right next to Hardin Honda. read more