They offered a ride back home for me and were very accomodating. Good customer service.

I just brought a vehicle to this location and Miguel Carrillo was the advisor assisting me. I showed him what needed to be fixed, but one area the insurance did not include. He told me he would need to get approval and I told him that was fine. Then he began interrogating me about that area like I was a criminal. I told him to do whatever he needed to do in order to get approval. He then started to back peddle about his interrogation when I became upset, telling me that he is on my side. My side? Nothing illegal is going on here buddy. I finally walked away. What terrible customer service. This guy has an attitude problem. I would not recommend this place. Go to one of the other places with a higher customer service rating. read more

I'm grateful for the exceptional service at Caliber Collision. My USAA insurance referred me, and they did an outstanding job on my Mazda Miata. It looks better than before the bumper was damaged in a hit-and-run. I had an event I wanted to bring my car to and inquired if it was possible to have my car completed earlier than expected, and miraculously they were able to accommodate my request. I'm truly grateful for that--knowing it's not always possible. Oscar was friendly and attentive, and the communication was excellent. I'm pleased with the result and the service. read more

Had a great experience at Caliber Collision. Leo was super helpful throughout the whole process, my truck came out perfect, and everything was finished right on time just like they promised. Really appreciate the great service! Sean V read more

The best service and quickest turnaround time! Super professional and made my car look brand new. Super reasonable and great communication and dealt with my insurance without me needing to get involved! read more

A few weeks ago my car's front passenger bumper and parts were destroyed, so I brought it to this Caliber. Honestly, I had a really bad experience. The staff was rude, the work looked rushed and sloppy. It felt like they just wanted to get as many cars in and out as possible instead of actually doing the job right. The advisor, Leo, was also really unhelpful. I was really unhappy with the way my car was given back to me, I tried to express my concerns to him and they were disregarded or followed by snarky responses. This whole situation was frustrating and unprofessional. I wouldn't recommend this location to anyone who cares about their car or wants proper communication and quality work. read more

Recently had my car fixed here! The people are really nice Miguel helped me get my car looking brand new! Thanks Caliber Collision

Great shop. I took my truck here and they did a fantastic job. Thank you to Luis great guy and Mr. Oscar was great thank you to my fellow patriots. read more

Their motto is restoring the rhythm of your life, but it felt more like stalling the rhythm of my life . This started out as a 0 star review but it turned around at the end. Moral of the story, the parts manager, the girls at the front desk, whoever installed my side rear view and painted it are all great. The service writer, garbage. I won't name him (clue: it's one of the ninja turtles) but he was rude and indifferent the entire time. For context, a trash can clipped my passenger side rear view mirror and I needed a replacement a.s.a.p and I was paying out of pocket, not going through insurance. I went to the dealership got a quote which was insane then a friend mentioned he went to his local Caliber Collision to repair his car which is what lead me here. I called and spoke with one of the girls at the front desk and made an appointment for Thursday at 2:30 p.m. I arrived on time and the girls were probably out to lunch but there were service guys there just working on their computers for a few minutes before one of them came over to ask if I needed help. I let him know I had an appointment at 2:30 for my side rear view mirror, he dug around the file folders at the front desk and my folder was there. He then went back to his desk and asked some other guy, "Do you want to take this?" He asked whoever it was twice and that person must have said no because he came back to help me out. The entire time, this guy looked uninterested and like bothered that I even showed up. We did a quick walk through, he asked if I wanted to repair a rubber strip and a dent as well and I asked for a quote for that and just to repair the side mirror. He provided both and I went with the quote for just the side rear view repair. I asked how soon they could repair it, he went to check on parts and came back and said if I pay for it today they can get the part and repair it by Friday which was the next day. I was sold and put down half for the deposit. The next day I waited around for an update, it was 3 p.m. which was around the time the part should've came in and I decided to call. I spoke with one of the girls, she informed me the part had not come in yet and if it does come in it'll be towards the end of the day. I called back around 5 p.m. and finally spoke with the service guy and asked what was going on and he said he didn't have the part and he can't do anything about it. I asked what do we do next, he said he could wait around and see if it comes in at the end of the day and maybe they can knock it out. I was pretty pissed that I had to call and ask for an update on everything and his responses to me were in a rude tone and I had to be nice to him to get somewhere with what to do next. Surprisingly he called back at 6 and said nothing came in so we would try again on Monday but he was coming in later that day. I asked, do I have to wait for you to come in or can someone else call me if the part comes in before he does? He seemed bothered I even asked that question, but I don't understand why the rhythm of my life depends on him getting to work later than usual. Monday comes, no call from anyone. I was told last week the delivery times for parts are either around 9 a.m. , 3 p.m. or end of the day. I called at 3 p.m. since no one called me and one of the girls answers, she's very polite, professional and she's able to see the part is in, but they can't install it until Wednesday and the service writer that gave me the quote is out sick. I end up talking to Mike the parts manager, who gave me a better picture of what was going on and apologized about the delay but they're short staffed. He did say if my service writer doesn't come in the next day (Tuesday) he would call and let me know and provide an update. I fully understood it's not his fault and said ok to doing the install first thing Wednesday morning. This morning I got a call from Mike that my service writer didn't come into work, but he would take care of my car! I thanked him excitedly, like I won the lotto or something, and told him I'd be there in 10 minutes. I arrived, the girls greeted me and said Mike would be out to see me. Mike came out a few minutes later, shook my hand, we went out to my car, he asked for permission to open my passenger door, I said, of course and he went into detail on what how they would replace the side rear view and gave me an approximate time of 30 minutes to complete. I was grateful he was doing this and let him know I'd be across the street at 7 Leaves cafe working and I'd be in a meeting for 30 minutes so if I missed his call that's why, but I'm just across the way. He said no worries, he would park my car in a parking spot facing the cafe so I'd know it's ready to go AND THEN he gave me a free coffee voucher to 7 Leaves!! My car was ready in 30 minutes, it looked great, mirror worked like the OEM one did and I was on my way! read more

Caliber Collision - Before - Body Shops Near Me - Santa Ana, California

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Leo went above and beyond helping me out after I got into a fender bender. He kept me informed via calls and even text every step of the way. He was accurate with timing and eased my mind with any worries. I will recommend any friend or family member to come here for assistance. Thank you all for your wonderful service! read more

Calibar Collision Santa Anna is a great place to take your car. I got great care and support. I was served by Mr. Oscar, who went far and beyond did so much curtacy for us in our car, the car looks brand new. My car was given a priority, the service was great with much attention to details. Customer service is great from the main desk, I got opportunity to talk to the manager Mr.Luis Gamino, wonderful man of care. Mr.Oscar the man in charge of my car, did a marvelous job. Thank you so much Calibar Collision in Santa Anna. May God bless you. read more

How many 5 Star collision centers have you seen? If I could give them 6 stars I would! These guys are TOP NOTCH from start to finish. Despite the invoice or what money is or is NOT in it for them - I have had exceptional service from Caliber Collision Santa Ana - Henry and Raul and everyone there have been EXCEPTIONAL HELPFUL AND COMMUNICATIVE with me. They have gone above and beyond for me and my car despite my constant and continuous struggles with the insurance company. I will not hesitate to bring my car to this center ever and you guys have a CUSTOMER FOR LIFE. THANK YOU FOR EVERYTHING YOU HAVE DONE AND ARE DOING!!! read more

My car was serviced at Caliber Collision Santa Ana . The customer service was outstanding, Crystal the front office receptionist was polite , professional. I worked with Leo , who was great. He made sure I received courtesy calls with updates , professional, and attentive. The work done on my car was very good, kudos to the body shop and mechanic's . Thank You read more

Really recommend this place had my insurance go thru them and fixed my car really fast and also kept me updated every 2 days huge shoutout to Oscar and Dylan top guys ruining this place making me feel comfortable 100% recommend this place and will be recommending to family and friends read more

Had a very bad experience at this place. The customer service is horrible. The receptionist was very rude. Very unprofessional

The staff is friendly and manager was great at updating me with my car every step of the way. Anyone in the Santa Ana area should definitely come here to get their vehicles repaired. read more

Car was fixed here . Love the quality of the repairs and shop exceeded expectations! Highly recommend!

Five star work and five star customer service. Our car was hit by another driver. The driver front side was decimated. We really thought it would be totaled considering the suspension and frame were affected. We looked at caliber and liked the recent ratings. They did an amazing job. I really was skeptical that they were able to do it, but they restored our car and it drives just like new. We could not find one flaw. The person we worked with was Juan. He updated us twice a week. He answered all of our questions and was very easy to work with. He was very transparent. And everything he said was true. He did not mislead us. Going through an accident is traumatic, and they did a great job of walking us through this and giving our car back to us good as new. read more

Caliber Collision - Body Shops Near Me - Santa Ana, California

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I'm not usually one to write reviews about a business, but after my horrendous experience with this location, and the current state of my car, I feel this review is entirely justified. Several weeks ago, I brought my car in after an accident which left the front of my car quite damaged. My insurance had given me a few options for repair shops, and I chose this place based on many positive reviews praising their timely service. I thought it would be perfect since I was only going to be home in Southern California for about a week. Upon my first visit, the employee assessed the damage and I explained my situation, emphasizing that I would only be home for a certain period and needed my car back promptly to return to school. He seemed considerate and assured me they would try their best to get it done quickly. This turned out to be the only positive interaction I had with them. After a day or two, they called to say they had assessed the damages and gave us a repair date a bit over a week out, which was slightly inconvenient but manageable. They called frequently during the first week with updates, but this seemed to be only because my dad was very strict and persistent about getting updates. As the promised date approached, it became evident that things were not going as planned. I had to visit the shop to retrieve a house key from my car and saw that almost nothing had been done. The front of my car was still in pieces; only the paint had been touched. It looked essentially the same as when I had dropped it off. When my dad called to get another update, they said the car would take a few more days. Despite our understanding of their busy schedule, it was frustrating. Eventually, my dad called again to confirm the new date, and shockingly, they accused him of lying, saying they never promised that date. My dad had my mom as a witness to the conversation, so this blatant dishonesty was infuriating. My car was not ready by the new date either. My dad kept calling for updates, and each time there was a new excuse: waiting for parts, mechanics unavailable, etc. It seemed like they only started working on my car when my dad nagged them persistently. It dragged on for over two weeks, and then they claimed the alternator was malfunctioning, which was absurd since my car had driven perfectly fine for six hours from San Francisco to Southern California after the accident. During that drive, I had to turn the car on and off several times for pit stops, and it worked without any issues. This suspicious claim came three weeks into the ordeal. My dad was so fed up he considered taking legal action due to the constant discrepancies and delays. Miraculously, after this, the car was suddenly "fixed" within a couple of days. However, when we finally got the car back, it was clear the job was subpar. All the warning lights started flickering on, and the car clearly had not been properly fixed. We had to take it to a Honda dealership to get it fixed correctly. This review is to state that despite our patience and understanding, this location was consistently rude, disrespectful, and dishonest. Their actions were highly suspicious, and their service was abysmal. I trusted the positive reviews, expecting timely and efficient work, but that couldn't be further from the truth. I hope others read this review and avoid this location if they want their car repaired properly and to be treated with respect. My experience was horrendous, and I would never bring any vehicle back to this place. Save yourself the trouble and go elsewhere. read more

Great shop with quality work. I brought my 2022 Honda civic they left it looking like it when I first bought it

Great work, very helpful, truthful & trustworthy team they have there. These people know what they're doing

What an excellent job they did what an excellent worker Kim is got me going when I thought I was going to leave with my car. Super good, reliable, fast and great work. read more

Caliber Collision - Before and after pictures, can see what a great job they did - Body Shops Near Me - Santa Ana, California

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I have taken three of my cars here. I always dealt with Oscar, he is very professional and knows what he's doing. I definitely recommend this spot for the efficient and professional work. Ask for Oscar! read more

My car got badly dented in an accident, and Caliber repaired all of the damage perfectly. Not only that, they finished earlier than expected and on the day I dropped my car off, they arranged for me to get a ride to the rental car agency. Hopefully I won't be in another accident anytime soon, but if I am, I'll be using Caliber. read more

After a hit-and-run and a horrible experience with my insurance company, the car was deemed a total loss. I had no idea that such a small hit would cause so much damage to the suspension. After settling with the insurance company I got the car back. I called around several shops in my area and Caliber was the most helpful over the phone so I decided to take it there for an inspection and quote. The price seemed very reasonable compared to other estimates I had received so I decided to go with them. All I can say is that I made the right decision. They made the process so easy and gave me updates along the way. The car was ready as promised and it looked great! Best of all the they offer a lifetime warranty on the work. It's been a few weeks since I've been driving it and I am very satisfied with their high quality work. I highly recommend them for any job. Thank you to the whole team for their excellent work especially Joana and Miguel who kept me in the loop throughout the process. read more

Caliber Collision - Before and after - Body Shops Near Me - Santa Ana, California

Leo was able to help me immediately with a minor repair, after the other branches were only able to make an appointment for an estimate a week away. I brought the car over right away and he took a look and wrote up and estimate on the spot. He said he would order the part and let me know when it came in so I didn't have to leave the car. He called the very next day to say the part was in, and he would take care of me whenever I brought the car back. The work was done very quickly, and in less than 30 minutes after I had arrived, I was driving home with the repair done. Granted, it was a simple fix, not involving body work, but Leo's willingness to go the extra mile was so wonderful to see. I recommend this shop! read more

Staff as friendly Oscar was the best finished the repair 4 days ahead, and they have a lifetime warranty on their work. Car came out look great. read more

I would like to recommend Caliber Collision Santa Ana as well as the sincere and friendly manager Mike who had took care of me from the other location, Tusin, CA. Whenever I asked him any concerns about cosmetic issues, he gave the most excellent and helpful advices more than I expected, standing on the side of customers. In addition, I make sure that he knows how to save your budget to fix your bumper perfectly. Thank you for reading. read more

Caliber Collision - After - Body Shops Near Me - Santa Ana, California

Service and great communication with Manuel. Will highly recommend Caliber again to friends or family

Manuel and team of seasoned professionals exceeded expectations, offering a quick solution and exceptional customer service.

I picked up my car last week and I couldn't be happier with the service and repairs! I was smashed into on the freeway but the team here made me feel comfortable with trusting them with my car. Crystal was great and got me in for an appointment quickly. Miguel kept me updated throughout the whole process and even told me about other repairs that I would need to make in order to preserve the longevity of my vehicle. Miguel and his team are quick and efficient, it was even done a day earlier than promised which I always grateful for. Thank you all so much for being so kind. They even detailed my car after servicing it and it drives smoother than it ever has . I would definitely recommend taking your car here for accident repairs. read more

I went in for a fender bender and Leo helped me get it fixed. He had great customer service, great communication which made this process easy. My car got fixed in a timely manner. I highly recommend going to this location and seeing Leo. read more

Such a great experience here at caliber! Leonardo Avilan made the process so easy and pain free during my car repair!! Highly recommended asking for him and taking your vehicle here read more

Great service, quality and value we appreciate your help.This is the 2nd time we took our car to be.worked on and they did a phenomenal job . read more

WARNING, DO NOT GO HERE...Left my car there to be repaired through my insurance company. They've had it for more than a week and haven't even looked at it. Consistently LIE about status updates, LIE to insurance company, DO NOT answer phones, when they do you're on hold FOREVER. Very untrustworthy and extremely unprofessional. Very dirty as well. I should have read the other reviews before going here. Same story as others have posted as well. Bottom line: they suck. read more

Took my wife's new car in to fix scratches on the roof by the windshield. They did not want to fix the area correctly because it required removing the windshield!!!. Instead they put a thick trim around the windshield and called the day. That was not acceptable. I returned it and asked to fix the damaged area properly. They removed the windshield and repaired the area. It took them longer than they had estimated to complete the job. Fast forward to a few months ago, I noticed the paint on the hood of the car peeling and stain-like spots had developed in the paint. Remember, this is my wife's car and she hardly drives it. I took it to a shop and was told the hood had been repainted. They showed me where the damage had occurred and how the area had been accessed from under the hood. The reason the paint was chipping was because the area had not been primed. Now, I know why it took longer to return the car the second time. I called the shop and they told me they had no knowledge of such thing and it must have been someone else. Considering the car has never been in a body shop except at Caliber Collision and it had been purchased new and it had only 1000 miles on it when they worked on it, there is no doubt they damaged the hood and did not tell us. Stay away from this place because, in addition to lack of integrity and honesty, they cut corners and the quality of their workmanship is mediocre at best. read more

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Great, friendly service,& they seem to go out of their way ti help and answer questions. Andrea@ the McFadden store i. santa Ana was excellent! read more

HIGHLY recommend this place! Getting into an accident is never fun, but the guys at Caliber Collision made the process quick and easy. From the moment I brought my car in the staff took care of everything. They answered all of my questions and kept me informed every step of the way. I was very impressed by their knowledge and attentiveness throughout the process. General manager Rolando went above and beyond to help me with issues, including dealing with the insurance company. Not only did they help me throughout the entire process they also did an amazing job on my car! In short, caliber collision offers, professional, efficient and affordable service that you don't find very often. read more

Great overall experience Flawless repair and top notch customer service. Loved the text messages sent keeping us informed of the repairs, painting and when the car would be ready for pickup. read more

Caliber Collision - Flawless!! - Body Shops Near Me - Santa Ana, California

I got my car back and it's amazing!! You can't even tell it was ever in an accident. Peter and his team did an excellent job. And Peter kept us informed every step of the way, sending us pictures and even letting us come take a look at my car while it was being fixed. And Peter even helped me put a sticker on my back window before we left. :) Seriously the best customer service I've ever received. I hope nothing ever happens in the future, but if it does we will definitely be coming back here!! read more